Sample Business Contracts

Severance Agreement - Aspect Telecommunications Corp. and Kathleen M. Cruz

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                           [LETTERHEAD OF ASPECT]

August 19, 1999

Kathleen M. Cruz
17 Suva Court
San Ramon, CA  94583

Dear Kathy:

This letter is to confirm the agreement between you and Aspect
Telecommunications Corporation ("Aspect" or the "Company") regarding your
voluntary separation from employment with the Company.

You have resigned your position as an officer of the Company effective June 1,
1999.  Commencing on June 1, 1999 and continuing through and until the earlier
of: (a) March 1, 2000, or (b) the date you accept full-time employment with
another company (the "Termination Date"), Aspect shall retain you as a part-time
employee (the "Transition Period").  Your title for internal record keeping
purposes will be Executive Advisor.  During this Transition Period, you will be
available to provide services to Aspect as requested, on a flexible schedule
basis not to exceed 40 hours a month.  During the Transition Period, Aspect will
pay you a monthly salary of $19,166.67, less applicable withholdings and any
other employee benefits that you are eligible to receive with the following
exceptions: after June 1, 1999, you will not be eligible to participate in the
accrual of flexible time off hours and the Employee Incentive Plan.

You will receive payment for all accrued but unused flexible time off hours.
You will also receive reimbursement for your last expense report in the amount
of $1,108.41, provided that you have submitted all necessary receipts and report
forms.  You will receive payment for these items three days after the Effective

You agree that the only payments and benefits that you are entitled to receive
from the Company in the future are those specified in this letter.  To the
extent provided by the federal COBRA law or, if applicable, state insurance
laws, and by the Company's current group health insurance policies, you will be
eligible to continue your group health insurance benefits at your own expense,
after the Termination Date.  Later, you may be able to convert to an individual
policy through the provider of the Company's health insurance, if you wish.

You will receive outplacement services to a maximum amount of $10,000.00, which
shall be paid directly to one executive outplacement firm of your choice for
services before March 1, 2000.

In consideration for receiving the Transition Period payments and outplacement
services described above, to which you would not otherwise be entitled, you
waive and release and promise never to assert any claims or causes of action,
whether or not now known, against the Company or its predecessors, successors,
subsidiaries, officers, directors, agents, employees and assigns, with respect
to any matter, including but not limited to, any matter arising out of or
connected with your employment with the Company or the termination of that
employment, including without limitation, claims of wrongful discharge,
emotional distress, defamation, fraud, breach of contract, breach of the
covenant of good faith and fair dealing, any claims of discrimination or
harassment based on sex, age, race, national origin, disability or on any other
basis, under Title VII of the Civil Rights Act of 1964, as amended, the
California Fair Employment and Housing Act, the Age Discrimination in Employment
Act of 1967, as amended, and all other laws and regulations relating to
employment, for any such claims arising up to your execution of this agreement.

You understand that this agreement includes a release of all known and unknown
claims.  In giving this release, which includes claims that may be unknown at
present, you acknowledge that you have read and understood Section 1542 of the
Civil Code of the State of California (or any analogous law of any other state),
which reads as follows: "A general release does not extend to claims which the
creditor does not know or suspect to exist in his favor at the time of executing
the release, which, if known by him, must have materially affected his
settlement with the debtor."  You expressly waive and release any and all rights
and benefits under this section and any analogous law of any other state.

Nothing contained in this letter shall constitute or be treated as an admission
by you or the Company of liability, of any wrongdoing, or of any violation of

The Company agrees that at all times in the future, it shall indemnify you for
all losses arising out of your discharge of duties with the Company to the full
extent required under California Labor Code section 2802.

At all times in the future, you will remain bound by Aspect's Employee Agreement
signed by you, a copy of which is attached hereto as Exhibit A.  You further
agree that personally, or through your agents, you will not engage in any
conduct or communication, whether written or verbal, which is, or could be,
injurious to Aspect's business reputation or to the reputation of any officer or
director of the Company.  Likewise the Company and its officers and directors
agree not to engage in any conduct or communications, whether written or verbal,
which could be injurious to your personal or professional reputation.  You agree
that you will not voluntarily provide any assistance to any party bringing a
claim against the Company, or preparing to do so, provided that you may
cooperate as required by a court or by law.  The Company agrees that all
requests for references on your behalf will be referred to me.  You agree that
from now and until one year following your Termination Date, you will not
solicit, or attempt to solicit any Aspect employee or consultant to cease their
relationship with Aspect for any reason.

You have not and may not disclose to others the existence of this letter, and
the facts or terms of this letter, except that you may disclose such information
to your attorney or accountant in order for such individuals to render services
to you, or as may be required by legal process.  In the event that you are asked
about this letter or any dispute you might have with the Company, you shall
restrict your response to "everything has been worked out" or words to that
effect; you shall make no other comments; and if asked further questions you
will respond "I really cannot say anything else about it" or words to that


Based on information provided by Aspect's stock administrator, you currently
hold a combination of Incentive Stock Options and Non-Statutory Stock Options
under the Company's 1989 Stock Incentive Plan (the "Plan") for 122,500 shares
(the "Options").  It is expected that as of March 1, 2000, 82,601 shares of
these options will be vested and 39,899 shares will be unvested.  Pursuant to
the terms of the existing stock option agreements for your Options and
provisions of the Plan to which your Options are subject, your Options will
cease vesting on the Termination Date.  You will have thirty days from the
Termination Date to exercise the Options to the extent vested.  All of the other
terms, conditions, and limitations applicable to your Options pursuant to the
option agreements and the Plan will remain in full force and effect.  You also
agree that you have no other stock rights in the Company (or any parent or
subsidiary) other than those rights enumerated in this paragraph.

You agree that except as expressly provided in this letter, this letter renders
null and void any and all prior agreements between you and the Company.

This agreement shall be construed and interpreted in accordance with the laws of

You have up to twenty-one (21) days after receipt of this letter within which to
review it, and to discuss it with an attorney of your own choosing regarding
whether or not you wish to execute it.  Furthermore, you have (7) days after you
have signed this letter during which time you may revoke this agreement, and
thus, the eighth day after you have signed this agreement will be the Effective

If you wish to revoke this agreement, you may do so by delivering a letter of
revocation to me and you must also return to me the severance payment made to
you pursuant to paragraph 1 above.  Because of this revocation period, you
understand that the agreement set forth in this letter shall not become
effective or enforceable until the eighth day after the date you sign this

Please indicate your agreement with the above terms by signing below.


/s/ James R. Carreker

James R. Carreker

Chairman and Chief Executive Officer

My agreement with the above terms is signified by my signature below.
Furthermore, I acknowledge that I have read and understand this letter and that
I sign this release of all claims voluntarily, with full appreciation that at no
time in the future may I pursue any of the rights I have waived in this release.

Dated: August 19, 1999      /s/ Kathleen M. Cruz
                            Kathleen M. Cruz

                                  EXHIBIT A

                             EMPLOYEE AGREEMENT

                              EMPLOYEE AGREEMENT

In exchange for my becoming employed (or my employment being continued) by
Aspect Telecommunications Corporation, or its subsidiaries, affiliates, or
successors (hereinafter referred to collectively as the "Company"), I hereby
agree as follows:

EMPLOYMENT      I will perform for the Company such duties as may be designated
                by the Company from time to time. During my period of employment
                by the Company, I will devote my best efforts to the interests
                of the Company and will not engage in other employment with any
                Aspect competitor customer or supplier without the prior consent
                of the Company. I will not accept a position with any other
                company if the time demands of the position will impair my
                ability to fulfill my obligations to the Company.

DEFINITIONS     As used in this agreement, the term "inventions" means designs,
                trademarks, discoveries, formulae, processes, manufacturing
                techniques, trade secrets, inventions, improvements, ideas,
                original works of authorship or copyrightable works, including
                all rights to obtain, register, perfect and enforce these
                proprietary interests.

                As used in this Agreement, the term "Confidential Information"
                means information pertaining to any aspects of the Company's
                business which is either information not known by actual or
                potential competitors of the Company or is proprietary
                information of the Company or its customers or suppliers,
                whether of a technical nature or otherwise.

ASSIGNMENT OF   Without further compensation, I hereby agree promptly to
INVENTIONS      disclose to the Company, and I hereby assign and agree to assign
                to the Company or its designee, my entire right, title, and
                interest in and to all Inventions (a) which pertain to any line
                of business activity of the Company, (b) which are aided by the
                use of time, material or facilities of the Company, whether or
                not during working hours, or (c) which relate to any of my work
                during the period of my employment with the Company, whether or
                not during normal working hours. No rights are hereby conveyed
                in Inventions, if any, made by me prior to my employment with
                the Company which are identified on the back of this Agreement
                or on in a sheet attached to and made a part of this Agreement,
                if any (which attachment contains no confidential information).
                I acknowledge that all original works of authorship which are
                made by me (solely or jointly with others) within the scope of
                my employment and which are protectable by copyright are "works
                made for hire," as that term is defined in the United States
                Copyright Act as in effect as of this date.

                I agree to perform, during and after my employment, all acts
                deemed necessary or desirable by the Company to permit and
                assist it, at its expense, in obtaining and enforcing the full
                benefits, enjoyment, rights and title throughout the world in
                the Inventions hereby assigned to the Company. Such acts may
                include, but are not limited to, execution of documents and
                assistance or cooperation in legal proceedings.


                This Agreement does not apply to an Invention, the assignment of
                which to the Company would violate applicable law, including an
                Invention which qualified fully under Section 2870 of the
                California Labor Code. I agree to disclose in confidence to the
                Company all inventions made by me to permit a determination as
                to whether or not the Inventions should be the property of the

CONFIDENTIAL    I agree to hold in confidence and not directly or indirectly to
NONDISCLOSURE   use or disclose, either during or after termination of my
                employment with the Company, any Confidential Information I
                obtain or create during the period of my employment, whether or
                not during working hours, except to the extent authorized by the
                Company, until such Confidential Information becomes generally
                known. I agree not to make copies of such Confidential
                Information except as authorized by the company. Upon
                termination of my employment or upon an earlier request of the
                Company I will return or deliver to the Company all tangible
                forms of such Confidential Information in my possession or
                control, including but not limited to drawings, specifications,
                documents, records, devices, models or any other material and
                copies or reproductions thereof.

                I represent that my performance of all the terms of this
                Agreement and as an employee of the Company does not and will
                not breach any agreement to keep in confidence proprietary
                information, knowledge or data acquired by me in confidence or
                in trust prior to my employment with the Company, and I will not
                disclose to the Company, or induce the Company to use, any
                confidential or proprietary information or material belonging to
                any previous employer or others.

NO CONFLICT     I agree not to enter into any agreement either written or oral
                in conflict with the provisions of this Agreement. I certify
                that, to the best of my information and belief, I am not a party
                to any other agreement which will interfere with my full
                compliance with this Agreement.

SURVIVABILITY   This Agreement (a) shall survive my employment by the Company,
                (b) does not in any way restrict my right or the right of the
                Company to terminate my employment, (c) inures to the benefit of
                successors and assigns of the Company, and (d) is binding upon
                my heirs and legal representatives.

COMPLIANCE      I certify and acknowledge that I have carefully read all of the
                provisions of this Agreement and that I understand and will
                fully and faithfully comply with such provisions.


By /s/ Erin Avila                            By /s/ Kathleen M. Cruz
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Title HR Analyst                            Dated 17 June 1996
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