Standard Purchase Agreement - Tekelec and Arbinet-thexchange Inc.
[LOGO] TEKELEC
STANDARD PURCHASE AGREEMENT
BETWEEN
TEKELEC
AND
ARBINET-THEXCHANGE, INC.
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This Standard Purchase Agreement (hereinafter "Agreement") is made between
Tekelec, a California corporation having an office at 5200 Paramount Parkway,
Morrisville, NC 27560 (hereinafter "TEKELEC"), and Arbinet-thexchange, Inc. a
corporation, with its principal place of business at 120 Albany Street, Tower
II, 4th Floor, New Brunswick, NJ 08901 (hereinafter "Buyer").
1. AGREEMENT TO TERMS. These terms and conditions, and the appendices attached
hereto, shall govern all sales by TEKELEC to Buyer. Except as expressly
provided herein, this Agreement supersedes all prior or contemporaneous
agreements, oral or written, and any other understandings between TEKELEC
and Buyer relating to the subject matter of this Agreement.
2. DEFINITIONS. For purposes of this Agreement, the following terms shall have
the meanings set forth:
2.1 "Conformance Test Plan." The term "Conformance Test Plan" shall mean a
formal, written, mutually agreed upon set of tests to be performed by
TEKELEC and/or Buyer to verify that the Products materially conform to
the applicable specifications as set forth in associated TEKELEC
technical publications, which describe the functionality of said
Products.
2.2 "Equipment," The term "Equipment" shall mean those hardware components
which are manufactured, assembled, and/or installed by TEKELEC in the
Products, such as printed wiring assemblies, plug-in circuits packs,
back planes, shelves, frames and cables.
2.3 "Initial Products." The term "Initial Products" shall mean those
Products that are included on Buyer's initial order for a complete
system.
2.4 "Products." The term "Products" shall mean those TEKELEC products
listed in the Quotation.
2.5 "Quotation." The term "Quotation" shall mean a formal, written
proposal prepared by TEKELEC as an offer to provide Products and
Services to Buyer.
2.6 "Services." The term "Services" shall mean those services performed by
TEKELEC (or its representatives) under this Agreement, such as
engineering, installation, training, shipping, warranty support,
technical services, or other services as required.
2.7 "Software." The term "Software" shall, mean any computer programs in
object form or firmware incorporated into or otherwise accompanying
any Product, and any replacement software therefor,
2.8 "Spare Parts." The term "Spare Parts" shall mean the standard repair
and replacement parts for the Products made available by TEKELEC from
time to time.
3. TERM. This Agreement will be effective as of May 19, 2003 (the "Effective
Date") and continue thereafter for a period of twenty-four (24) months
following the Effective Date (the "Term"), unless earlier terminated as
provided herein. This Agreement may be extended by mutual agreement by both
parties. The terms of this Agreement will continue in effect for any Order
hereto that is outstanding at the time of termination of this Agreement or
expiration of the Term.
4. ORDERS. Any written Purchase Order or Statement of Work ("Order") issued by
Buyer for Equipment, Software or Services which reference this Agreement,
shall be deemed to be placed under and incorporate the terms and conditions
of this Agreement and any Quotations issued by TEKELEC. Whenever the
provisions of an Order conflict with the provisions of the Agreement, the
typewritten provisions of the Order which are not preprinted as part of a
form shall control. Printed provisions on the reverse side of Buyer's
Orders shall be deemed deleted. TEKELEC reserves the right to reject any
Order that is not in compliance with this Agreement and/or a Quotation. In
addition, some Orders will be based on Quotations that contain multiple
systems/subsystems that are able to function independently from one
another. Some of these systems/subsystems may be delivered prior to the
other systems/subsystems within the Quotation. Should this be the case, the
Buyer agrees that the use and payment for each system/subsystem shall not
be contingent upon the use and payment of the other undelivered
systems/subsystem. These system/subsystem will be identified in the
Quotation.
5. PRICES. The prices for TEKELEC Products and Services are set forth in the
Quotation(s). Such prices do not include import/export fees, duties,
customs, value-added taxes ("VAT"), national, state or local taxes
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applicable to this transaction (excluding only taxes based on TEKELEC's
income), which taxes will be added by TEKELEC to the price where TEKELEC
has the legal obligation to collect the same and will be invoiced to and
paid by Buyer, unless Buyer provided TEKELEC with a proper tax exemption
certificate. Neither TEKELEC nor Buyer is responsible for any tax liability
accruing to the other party, arising from income derived from this
transaction. All prices are subject to change without notice.
6. INVOICING AND TERMS OF PAYMENT. Unless otherwise set forth in a Quotation,
TEKELEC shall invoice Buyer for all Products and Services (except Custom
Extended Warranty Service) upon initial shipment of Order. Custom Extended
Warranty Service shall be invoiced in accordance with Appendix A. All
payments shall be made in U.S. Dollars. Payment for the Initial Products
shall be due as follows: ninety percent (90%) of the total invoice amount
shall be due thirty (30) days from the date of receipt of goods from the
carrier at Buyer's designated site, and the remaining ten percent (10%)
shall be due ninety (90) days from the date of the invoice, on approved
credit. The terms of payment for all subsequent Orders for Products and
Services shall be one hundred percent (100%) net due and payable thirty
(30) days from the date of receipt of goods from the carrier at Buyer's
designated site to Buyer, on approved credit. In the event Buyer does not
pay an invoice when due, such invoice shall bear interest at the lesser
rate of one and half percent (1.5%) per month or the maximum rate permitted
by applicable law.
7. SHIPMENT, TITLE AND RISK OF LOSS. For shipments to destinations within the
United States Equipment and Software shall be delivered FOB destination and
shipped to the destination designated by Buyer in its Order or otherwise in
writing to TEKELEC. For shipments to destinations OUTSIDE the United States
Equipment and Software shall be delivered DDU (Incoterms 2000) and shipped
to the destination designated by Buyer in its Order or otherwise in writing
to TEKELEC. Title to the Equipment and any media on which the Software is
placed and risk of loss of or damage to the Equipment and Software shall
pass to Buyer upon delivery to the destination designated by Buyer in its
Order or otherwise in writing to TEKELEC. TEKELEC shall arrange for
transportation of the Equipment and Software to the destination designated
by Buyer. TEKELEC shall in its discretion select the mode of shipment and
the carrier unless specific shipping instructions have been given by Buyer
to TEKELEC. TEKELEC shall obtain transit insurance (subject to a nominal
deductible) for the benefit of Buyer covering the shipment of the Equipment
and Software. All costs of transportation, handling and insurance for the
shipment of the Equipment and Software from TEKELEC's point of shipment to
the destination designated by Buyer shall be prepaid by TEKELEC. Buyer
shall reimburse TEKELEC for all transportation, handling and insurance
charges that are incurred by TEKELEC in connection with the shipment of
such Equipment and Software and separately stated on an invoice rendered to
Buyer.
8. EXPORT CONTROL LAWS. Both parties shall comply with the then current export
and import laws and regulations of the United States and such other
governments as are applicable when distributing the Equipment or Software.
Both parties hereby certify that they will not directly or indirectly
export, reexport, or transship the Equipment or Software or related
information, media, or products in violation of United States laws and
regulations. In the event that an export license is required to ship the
Equipment or Software out of the United States, TEKELEC agrees that it will
provide assistance to Buyer in obtaining such license.
9. FORCE MAJEURE. Neither party shall be responsible for delays or failures in
performance of this Agreement resulting from (1) acts or occurrences beyond
reasonable control of such party (including, without limitation thereto,
fire, explosion, power failure, lightning, severe weather, acts of God,
war, revolution, civil commotion, any law, order, regulation, ordinance, or
requirement of any government or legal body or any representative of any
such government or legal body); (2) labor unrest (including, without
limitation thereto, strikes, slowdowns, picket-lines, and boycotts whether
primary or secondary, and without regard to whether such labor unrest could
have been settled by acceding to the demands of a labor organization The
affected party shall immediately notify the other party as to the nature
and the extent of the force majeure. In the event that any such event of
force majeure shall continue for more than sixty (60) days, then the
parties shall enter into good faith negotiations directed toward a mutually
acceptable resolution of outstanding obligations.
10. INDEMNITY. Subject to Buyer's fulfillment of all Its obligations under this
Agreement, TEKELEC will defend any suit or proceeding brought against Buyer
insofar as such suit or proceeding shall be based upon
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a claim that the unmodified Software owned by TEKELEC infringes any United
States patent or copyright (a U.S. Proprietary Right). Buyer shall notify
TEKELEC in writing of any such suit or proceeding promptly upon Buyer's
first learning of such suit or proceeding, and shall provide TEKELEC at no
cost with such assistance and cooperation as TEKELEC may reasonably request
in the defense thereof. TEKELEC shall have sole control over any such suit
or proceeding, including, without limitation, the right to settle on behalf
of Buyer on any terms TEKELEC deems desirable in the sole exercise of its
discretion. Subject to Buyer's fulfillment of its obligations under this
Section 10, TEKELEC shall pay all damages and costs finally awarded against
Buyer (or payable by Buyer pursuant to a settlement agreement) in
connection with any such suit or proceeding, provided, however, that
TEKELEC's obligations to pay such damages and costs on behalf of Buyer
shall not exceed the amounts paid by Buyer hereunder for such Equipment or
Software. TEKELEC shall not enter into any settlement agreement pursuant to
this Section 10 in excess of such amount without the prior consent of
Buyer, which approval will not be unreasonably withheld. In the event that
the Equipment or such Software becomes, or in TEKELEC's opinion is likely
to become, the subject of a claim of infringement of a U.S. Proprietary
Right, Buyer shall, upon receipt of written instructions from TEKELEC,
cease to use such Equipment or Software and TEKELEC may at its option (i)
modify the infringing Equipment or Software so that the use thereof by
Buyer ceases to be infringing; or (ii) procure for Buyer the right to
continue using the Equipment or Software as permitted hereunder; or (iii)
if, neither (i) nor (ii) is commercially reasonable, demand the return of
all units of the Equipment or Software and upon receipt thereof, refund to
Buyer the depreciated value of said units of such Equipment or Software,
based on a five (5) year straight line depreciation, and this Agreement
shall terminate with respect to such Equipment or Software. TEKELEC shall
have no liability to Buyer whatsoever for any loss or damage resulting from
a claim of infringement or wrongful use of a U.S. Proprietary Right based
upon and arising from (i) TEKELEC's compliance with Buyer's designs,
specifications or instructions, (ii) the use of the Equipment or Software
in combination with any equipment, products, software or data not
manufactured, designed or assembled by TEKELEC, or (iii) any unauthorized
alteration or modification of any Equipment or Software.
The parties both agree to indemnify and hold harmless each other against
any suit, claim or proceeding brought against the other party for direct
damages that result from death, bodily injury or damage to personal,
tangible personal property, to the extent the damages are proven to be the
result of the indemnifying party's actions or inactions.
11. TERMS OF WARRANTY AND TECHNICAL SERVICES.
A. The Standard Warranty (as defined in Appendix A) shall be effective
for twelve (12) months from the completion of the Conformance Test
Plan or Buyer's placement of Equipment and Software into service,
whichever occurs first. In no event shall the period between TEKELEC's
shipment and warranty commencement exceed ninety (90) days unless
delay is solely attributable to TEKELEC. If purchased or otherwise
provided, the Custom Extended Warranty Service (as defined in Appendix
A) takes effect on the date of expiration of the Standard Warranty and
can be renewed on a multi-year basis. Both the Standard Warranty and
the Custom Extended Warranty Service include unlimited telephone
support with TEKELEC Technical Assistance Center (TAC) at no extra
charge. TAC normal operating hours are 8 a.m. to 8 p.m. ET, Monday
through Friday excluding TEKELEC holidays. Emergency service hours are
8 p.m. to 8 a.m. ET Monday through Friday, weekends and holidays.
B. TEKELEC warrants that during the Standard Warranty period, and the
Custom Extended Warranty Service period, if applicable, TEKELEC will
repair or replace defective Equipment in accordance with TEKELEC's
Hardware Warranty (Appendix B).
C. TEKELEC warrants that during the Standard Warranty period, and the
Custom Extended Warranty Service period, if applicable, TEKELEC will
support Software delivered on the Products in accordance with
TEKELEC's Software Warranty (Appendix C).
D. In the event that TEKELEC is unable to support the TEKELEC
manufactured Products purchased by Buyer under this Agreement, TEKELEC
will provide on an "as is" basis to Buyer, exclusively for its
internal use and at no charge, all Software codes, hardware drawings
and schematics necessary to
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maintain and support such Products. In such an event, Buyer's
obligation to continue the Custom Extended Warranty Service payment is
terminated.
E. TEKELEC's TAC will make available, at Buyer's expense, additional
on-site or remote assistance as set forth in Appendix F, that may be
requested by Buyer beyond the support that is provided under the
Standard Warranty period or the Custom Extended Warranty Service.
F. EXCEPT AS EXPRESSLY STATED IN THIS AGREEMENT, THERE ARE NO WARRANTIES,
EXPRESS OR IMPLIED, BY OPERATION OF LAW OR OTHERWISE. TEKELEC
DISCLAIMS THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE AS TO BOTH TEKELEC AND NON-TEKELEC MANUFACTURED
PRODUCTS.
12. PRODUCT COMPLIANCE. TEKELEC will demonstrate to Buyer, within thirty (30)
days following the installation of the Initial Products purchased under
this Agreement, that such Products shall comply in all material respects
with the Conformance Test Plan.
13. LIMITATION OF LIABILITY
A. TEKELEC WILL NOT BE LIABLE TO BUYER. OR ANY OTHER PARTY FOR PUNITIVE,
SPECIAL, INCIDENTAL, CONSEQUENTIAL, INDIRECT OR OTHER SIMILAR DAMAGES,
INCLUDING, BUT NOT LIMITED TO, DAMAGES OR COSTS INCURRED AS A RESULT
OF LOSS OF TIME, LOSS OF DATA, LOSS OF PROFITS OR REVENUE, OR LOSS OF
USE OF THE EQUIPMENT OR SOFTWARE. IN ADDITION, TEKELEC IS NOT
RESPONSIBLE OR LIABLE FOR DAMAGES OR COSTS IN CONNECTION WITH
OBTAINING SUBSTITUTE EQUIPMENT OR SOFTWARE, CLAIMS BY OTHERS,
INCONVENIENCE OR SIMILAR COSTS.
B. IN NO EVENT WILL TEKELEC'S LIABILITY FOR ANY DAMAGES TO BUYER OR ANY
OTHER PERSON EXCEED THE PRICE PAID FOR THE EQUIPMENT OR LICENSE TO USE
THE SOFTWARE, REGARDLESS OF THE FORM OF ANY CLAIM.
14. SOFTWARE LICENSE. See Appendix D.
15. PRODUCT CHANGE POLICY. See Appendix E.
16. REMOTE ASSISTANCE. As part of each initial base system purchase, TEKELEC
will provide remote assistance for Buyer's first interoperability and
protocol conformance tests. TEKELEC Technical Service Center will remotely
assist Buyer in their execution of Level 2 and 3 protocol conformance
scripts on Buyer provided diagnostic equipment.
If, through no fault of TEKELEC, Buyer's site, facilities or third-party
negotiations (if any) are incomplete or are unready for the commencement of
the scheduled TEKELEC-assisted interoperability tests, TEKELEC reserves the
right to reschedule its participation in such tests.
17. TRAINING. TEKELEC will make available training and training materials
("Training") to Buyer to enable Buyer to properly and effectively use the
Equipment and Software. Training can be provided for the courses shown and
at the costs listed in The Quotation. The cost and expense of travel to the
North Carolina facility, and boarding and lodging of Buyer's personnel are
the responsibility of the Buyer. The expenses incurred by TEKELEC Training
personnel at the Buyer's site are the responsibility of the Buyer. Travel
expenses incurred by TEKELEC Training personnel traveling to and from the
Buyer's site are the responsibility of the Buyer.
18. TERMS OF ANCILLARY EQUIPMENT. Ancillary equipment, including modems,
terminals, and printers, shall be supplied by Buyer. If requested by Buyer,
TEKELEC may supply ancillary equipment, accompanied by specifications and
recommendations, if any, at the prices shown in the Quotation. The
ancillary equipment shall carry the original equipment manufacturer's
warranty, if any.
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19. TERMS OF INSTALLATION. The installation of the Products will be performed
by TEKELEC unless otherwise agreed upon between TEKELEC and the Buyer. The
prices for installation shall be as set forth in the Quotation.
20. SOFTWARE. Notwithstanding the "purchase" and "sale" language and similar
terms hereof, the Buyer understands that any Software furnished by TEKELEC
whether on magnetic media, semiconductor chips or file transfer protocols,
is not sold to Buyer, but is licensed to Buyer under the terms and
conditions set forth in TEKELEC's Software License (Appendix D).
21. CANCELLATION. Buyer may cancel this Agreement only with TEKELEC's prior
written approval and the payment of reasonable charges pursuant to any
outstanding Orders as determined by TEKELEC.
22. CONFIDENTIALITY. For purposes of this Agreement, "Confidential Information"
shall mean any information or material that is proprietary to the
disclosing party or designated in writing as Confidential Information by
the disclosing party and not generally known to the public. Confidential
Information also includes information that the disclosing party obtains
from any third party that the disclosing party treats as proprietary or
designates as Confidential Information, whether or not owned by the
disclosing party. "Confidential Information" does not include the
following:
i. information which is known by the receiving party at the time of
receipt from the disclosing party which is not subject to any
other non-disclosure agreement between the parties;
ii. information which is now, or which hereafter becomes, generally
known to the industry through no fault of the receiving party, or
which is later published or generally disclosed to the public by
the disclosing party; or
iii. information which is otherwise lawfully developed by the
receiving party, or lawfully acquired from a third party without
any obligation of confidentiality.
The receiving party agrees to hold in confidence and not to disclose or
reveal to any person or entity any Confidential Information disclosed
hereunder without the clear and express prior written consent of a duly
authorized representative of the disclosing party. The receiving party
further agrees not to use or disclose any of the Confidential Information
for any purpose at any time, other than for the limited purpose(s)
expressly authorized by this Agreement. In the event that either party is
directed to disclose any portion of any Confidential Information of the
other party or any other materials proprietary to the other party in
conjunction with a judicial proceeding or arbitration, the party so
directed shall immediately notify the other party both orally and in
writing. Each party agrees to provide the other with reasonable cooperation
and assistance in obtaining a suitable protective order and in taking any
other steps to preserve confidentiality.
23. NOTICES. All notices required under this Agreement shall be in writing and
shall be given by personal delivery, telecopier, international courier
service of recognized reputation (e.g., DHL), or by airmail, certified or
registered, postage prepaid, return receipt requested, to the parties at
their respective addresses set forth below. All notices shall be deemed
effective upon personal delivery, or one (1) business day following receipt
by telecopier, or seven (7) days following deposit in the mail, or three
(3) business days following deposit with any international courier service
of recognized reputation (e.g., DHL).
TEKELEC
Contact Name: Contracts Manager
Address: 5200 Paramount Parkway
Morrisville, NC 27560
Telephone No.: (919)461-5500
FAX No.: (919)388-1416
BUYER
Contact Name: Peter P. Sach
Address: 120 Albany Street. Tower II, 4th Floor
New Brunswick, NJ 08901
Telephone No.: 732-509-9100
FAX No.: 732-509-9101
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24. GENERAL PROVISIONS. This Agreement shall be construed and enforced in
accordance with the laws of the State of California which are applicable to
the construction and enforcement of contracts between parties resident in
California which are entered into and fully performed in California. If
either party brings an action against the other party to enforce its rights
under this Agreement, the prevailing party shall be entitled to recover its
costs and expenses, including without limitation, attorney's fees and costs
incurred in connection with such action, including any appeal of such
action. With respect to all disputes arising out of or related to this
Agreement or the transactions contemplated hereunder, the parties hereby
submit to the personam jurisdiction of the state and Federal courts in Los
Angeles, California.
Buyer shall not assign this Agreement or any interest herein or right
hereunder other than to a successor to its entire business and goodwill or
that part of its business used in the performance of this Agreement without
the prior written consent of TEKELEC. This Agreement shall be binding upon
and inure to the benefit of the successors and assigns of each party as
permitted herein.
No waiver of any provision of this Agreement shall be effective unless made
in writing. No waiver of any breach of any provision of this Agreement
shall constitute a waiver of any subsequent breach of the same or of any
other provision of this Agreement. In the event that any provision hereof
is found invalid or unenforceable pursuant to judicial decree or decision,
the remainder of this Agreement shall remain valid and enforceable
according to its terms.
Each party's obligations under this Agreement that by their nature would
continue beyond expiration or termination of this Agreement, shall so
survive such expiration or termination. This Agreement shall not be
modified, amended or in any way altered, except by an instrument in writing
signed by authorized representatives of TEKELEC and Buyer.
25. ACCEPTED AND AGREED UPON:
TEKELEC ARBINET THEXCHANGE, INC
By: /s/ Lori A. Craven By: /s/ Peter P. Sach
---------------------------------- -----------------------------------
Print: LORI CRAVEN PRINT: Peter P. Sach
TITLE: VP & GM NSD TITLE: CAO & TREASURER
DATE: 5/20/03 DATE: May 19, 2003
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TEKELEC STANDARD PURCHASE AGREEMENT
Warranty Provisions
Appendix A
TEKELEC STANDARD WARRANTY
The Standard Warranty is included, at no charge, for all Products purchased by
Buyer under this Agreement.
The Standard Warranty provides:
1. Hardware repair and return,
2. Software problem resolution,
3. Unlimited telephone access to the Technical Assistance Center (24 hrs. per
day, 7 days per week), and
4. Any Feature Constant Generic Software Loads released and installed during
the coverage period.
For Hardware and Software, the Standard Warranty expires twelve (12) months
after completion of the Conformance Test Plan or twelve (12) months after the
Hardware and Software are placed into service, whichever occurs first. In no
event shall the Standard Warranty commence later than ninety (90) days following
shipment, unless a delay is solely attributable to TEKELEC.
Hardware extensions and Software problem resolution is provided for additional
Product(s) purchased after the Initial Products, is warranted for ninety (90)
days or the balance of any remaining standard warranty coverage, whichever is
longer.
Under the Standard Warranty, TEKELEC will repair or return defective Equipment
with functionally equivalent Equipment during the coverage period. Repaired or
replaced Equipment is warranted for ninety (90) days or the balance of any
remaining warranty coverage, whichever is longer.
Provided that the Software delivered and maintained by TEKELEC has not been
altered by the Buyer, without authorization, TEKELEC warrants that (i) the
Software shall be readable and executable for the hardware for which it was
designated and (ii) the Software (including Feature Constant Generic Software
Loads) will, upon proper configuration, conform materially to the applicable
specifications as set forth in associated TEKELEC technical publications, which
describe the functionality and performance of said Software. Feature Constant
Generic Software Loads are limited to minor patches and bug fixes and do not
include upgrades or new software feature modules.
All ancillary equipment not manufactured by TEKELEC, to be supplied under this
Agreement, shall carry the original equipment manufacturer's warranty, if any.
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TEKELEC STANDARD PURCHASE AGREEMENT
Warranty Provisions
Appendix A
TEKELEC CUSTOM EXTENDED WARRANTY
To meet each Buyer's individual needs, TEKELEC offers a custom warranty service
called Custom Extended Warranty Service (CEWS), providing continued coverage
after the expiration of the Standard Warranty.
Buyer may elect to enroll in the optional Custom Extended Warranty Service plan
that provides additional multi-year continued coverage that includes:
. a continuation of telephone access to the Technical Assistance Center and
Software problem resolution, as per the Standard Warranty;
. hardware repair and return;
. Feature Constant Generic Software Loads released and installed during the
coverage period. (Feature Constant Generic Software Loads are limited to
minor patches and bug fixes and do not include upgrades or new software
feature modules.); and
. 50% discount from the then-current list price for any Hardware or Software
prerequisites required to purchase additional functionality for previously
purchased equipment covered under CEWS.
CEWS coverage is purchased in multi-year terms, which will be billed on an
annual basis. Pricing for CEWS is 10% of the then-current list-price for the
system value.
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TEKELEC STANDARD PURCHASE AGREEMENT
Warranty Provisions
Appendix A
CUSTOM EXTENDED WARRANTY PROVISIONS
Invoicing for Custom Extended Warranty Service will occur in annual
installments. Invoices will be issued at least thirty (30) days prior to the
expiration of the current year's coverage. The basis of each annual installment
will be adjusted to reflect the then-current list value of the system and the
appropriate percentage will be calculated from the new basis, along with any
additional third party maintenance fees identified in The Quotation.
If Custom Extended Warranty Service coverage is desired, any time after initial
system purchase, TEKELEC reserves the right to audit said system for minimum
levels of maintainability and suitability for coverage under the Custom Extended
Warranty Service plan. Pricing for each tier will be adjusted to reflect the
general system condition.
Generic Vintage Requirements
Under both the Standard Warranty and Custom Extended Warranty Service, TEKELEC
will support the current generic release and two (2) previous releases.
WARRANTY LIMITATIONS:
AS PART OF TEKELEC'S CONTINUOUS IMPROVEMENT PROGRAM, GENERIC SOFTWARE LOADS MAY,
FROM TIME TO TIME, REQUIRE PREREQUISITE CHANGES TO BASE LEVELS OF HARDWARE.
COSTS ASSOCIATED WITH THESE "CLASS B" CHANGES ARE THE RESPONSIBILITY OF THE
BUYER AND ARE NOT COVERED UNDER EITHER THE STANDARD WARRANTY OR THE CUSTOM
EXTENDED WARRANTY SERVICE. TEKELEC MAY, IN ITS SOLE DISCRETION, ELECT TO OFFER
CERTAIN COMMERCIAL INCENTIVES TO THOSE USERS WISHING TO PARTICIPATE IN A
PARTICULAR "CLASS B" OFFERING. TEKELEC WILL USE ITS REASONABLE EFFORTS TO
MINIMIZE THE FREQUENCY, IMPACT AND COSTS OF ALL "CLASS B" OFFERINGS. REFER. TO
TEKELEC'S HARDWARE WARRANTY POLICY FOR ADDITIONAL DETAILS.
UPGRADES AND NEW SOFTWARE FEATURE MODULES ARE NOT COVERED BY THE STANDARD
WARRANTY OR BY THE CUSTOM EXTENDED WARRANTY SERVICE, AND MUST BE PURCHASED
SEPARATELY.
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TEKELEC STANDARD PURCHASE AGREEMENT
Warranty Provisions
Appendix A
NEITHER THE STANDARD WARRANTY NOR THE CUSTOM EXTENDED WARRANTY SERVICE COVERS
MATERIAL THAT HAS BEEN LOST, STOLEN, OR DAMAGED BY ACCIDENT, MISUSE, OR
UNAUTHORIZED MODIFICATION OR INSTALLATION; NOR DO THE WARRANTY SERVICES INCLUDE
INSTALLATION OR RELOCATION OF THE AFFECTED EQUIPMENT.
WHEN NOT COVERED BY EITHER THE STANDARD WARRANTY OR THE CUSTOM EXTENDED WARRANTY
SERVICE, REPAIR AND RETURN OF FAILED COMPONENTS WILL ENTAIL A HANDLING FEE, PER
FAILED COMPONENT AND HOURLY REPAIR AND MATERIAL CHARGES. WHERE POSSIBLE, TEKELEC
CUSTOMER SERVICE WILL PROVIDE THE BUYER WITH BUDGETARY ESTIMATES OF
COSTS-TO-REPAIR. A NEW COMPONENT WILL BE SUBSTITUTED FOR ANY FAILED COMPONENT,
WHEN REPAIR COSTS ARE ESTIMATED TO EXCEED LIST PRICE OF THE COMPONENT.
ALL ANCILLARY SUPPORT EQUIPMENT, SUCH AS VIDEO DISPLAY UNITS, KEYBOARDS,
PRINTERS, MODEMS, VOLTMETERS, OSCILLOSCOPES, SS7 TRAFFIC SIMULATION OR
SURVEILLANCE EQUIPMENT, SS7 OR LAN PROTOCOL ANALYZERS, DIGITAL TRANSMISSION TEST
EQUIPMENT, ETC., SHALL BE CONSIDERED ORIGINAL EQUIPMENT MANUFACTURER ("OEM")
EQUIPMENT, AND WILL CARRY ONLY THE OEM WARRANTY, IF ANY.
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TEKELEC STANDARD PURCHASE AGREEMENT
Hardware Warranty
Appendix B
TEKELEC HARDWARE WARRANTY
TEKELEC warrants that during the warranty period, the TEKELEC manufactured
hardware will be free of any material physical defects. During the warranty
period, TEKELEC will repair or replace defective Equipment with functionally
equivalent Equipment.
What is covered:
TEKELEC Equipment consists of printed wiring assemblies, plug-in circuit packs,
back planes, shelves, frames and cables manufactured, assembled and installed by
TEKELEC in the Products. On a normal basis, TEKELEC will provide repair or
functionally equivalent replacement of circuit packs within seven (7) calendar
days of TEKELEC's receipt of the defective Equipment, or in the case of
emergencies, within twenty-four (24) hours, if advance replacement is requested
by Buyer.
As a convenience to the Buyer, various ancillary support equipment, such as
video display units, keyboards, printers, modems, voltmeters, oscilloscopes, SS7
traffic simulation or surveillance equipment, SS7 or LAN protocol analyzers,
digital transmission test equipment, etc., may be purchased from TEKELEC and
supplied along with the Products under the terms of the Order. Such ancillary
support equipment shall be considered OEM equipment and will carry the OEM
warranty, if any.
Duration of Coverage:
TEKELEC Equipment is covered under warranty for twelve (12) months from the
completion of the Conformance Test Plan or Buyer's placement of the Equipment in
commercial service, whichever occurs first. In no event shall the period between
TEKELEC's shipment and warranty commencement exceed ninety (90) days unless
delay is solely attributable to TEKELEC. For Equipment additions, either working
or held as spare, TEKELEC Equipment is covered by the limited warranty for three
(3) months following shipment to Buyer or the balance of the Initial Product,
whichever is longer. Ancillary equipment shall be covered under the tennis and
conditions of the warranty supplied to TEKELEC by the original equipment
manufacturer, if any. The warranty for repaired or replaced Equipment is ninety
(90) days, or the balance of the original warranty, whichever is longer.
Buyer's Procedure for Obtaining Warranty Service:
1. Contact TEKELEC's Technical Assistance Center ("TAC") to assist with
confirmation of the defect and, if necessary, obtain a Return of Materials
Authorization ("RMA") number. The TEKELEC TAC number is (919) 460-2150 or
1-800-432-8919.
2. Supply the following information to the TAC:
-Buyer's Name, Address and Telephone Number,
-Product Model and Serial Numbers,
-Date and description of the problem experienced.
3. Return defective Equipment to TEKELEC, as advised by the TAC, which will
assist in identifying suspected faulty components and will recommend which
(if any) must be returned.
4. All returned Equipment must be shipped to the facility specified by the
TAC, freight prepaid, in the original carton or equivalent, with shipping
label clearly specifying the assigned RMA number. TEKELEC will use
commercially reasonable efforts to repair or replace and return defective
Equipment within seven (7) calendar days of receipt. TEKELEC will ship
repaired or replaced Equipment freight prepaid. If Equipment returned is
determined by TEKELEC not to be defective, TEKELEC may invoice for all
related costs incurred including shipment.
5. In the event Buyer has requested emergency advance replacement, and the
defective Equipment is not received by TEKELEC within thirty (30) days
following such replacement, TEKELEC shall invoice Buyer for the full list
price of the advance replacement Equipment.
Tekelec Business Confidential Page 12 of 20
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TEKELEC STANDARD PURCHASE AGREEMENT
Hardware Warranty
Appendix B
Class of Hardware Change:
Class A applies to changes required to correct a Product deficiency, such as, a
safety or fire hazard, electrically or mechanically inoperative Equipment,
operational or design defects that lead to higher than promised failure rates,
or a defect that causes the Product not to operate as documented in Product or
feature specifications, as warranted or specified in the purchase Agreement.
Class A Hardware Changes will be effected by replacement of affected Equipment
at TEKELEC's initiative, and the Buyer will not be billed for Class A Changes.
Class B applies to changes made to incorporate design improvements resulting in
better operation, improved testing or maintenance, longer life, service
improvement, cost reductions or feature additions.
Class B Hardware changes will be provided by TEKELEC only upon receipt of an
order from the Buyer, and the Buyer will be billed for Class B Changes.
Class D applies to changes that incorporate minor new features and design
improvements that do not affect existing functionality, such as those made to
facilitate manufacture or to effect a supplier cost reduction.
Class D Hardware Changes will be incorporated into newly manufactured Products
at TEKELEC's discretion, and will in no case cause unfavorable deviation from
standard prices or billing procedures for the Buyer.
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<PAGE>
TEKELEC STANDARD PURCHASE AGREEMENT
Software Warranty
Appendix C
TEKELEC SOFTWARE WARRANTY
TEKELEC warrants that during the warranty period, provided that the Software has
not been altered or modified by the Buyer, without TEKELEC's expresses written
permission:
1) the Software delivered on the delivery medium will be readable and
executable by the designated hardware (microprocessors) for which the
Software is licensed; and
2) upon proper configuration of the Software and designated hardware for which
the Software is licensed, such Software will materially conform to the
applicable user's guide and the associated TEKELEC documentation that
describe functionality and performance of the Software.
What is covered:
"Software" in this warranty means the computer programs in object form and
system specific data loaded either on fixed or removable cartridge disks, or
recorded on semiconductor chips that are integral to TEKELEC plug-in equipment,
together with upgrades or modifications subsequently supplied by TEKELEC.
"Software copies" means actual copies of all or any portion of the Software,
including backups, upgrades, merged or partial copies that are permitted under
the terms of TEKELEC's Software License (Appendix D). "Related Documents" refers
to printed materials provided with Software or Software copies describing the
Software, its installation, or its use. During the warranty period, TEKELEC will
correct significant errors in the Software or Related Documents that render
either unusable, as defined in the Category of Software Changes section below,
with efforts TEKELEC believes suitable for the problem or, at TEKELEC's option,
furnish Software Maintenance Loads or Feature Constant Generic Software Loads.
Duration of Coverage:
TEKELEC Software is covered under warranty for twelve (12) months from the
completion of the Conformance Test Plan or Buyer's placement of the Software in
commercial service, whichever occurs first. In no event shall the period between
TEKELEC's shipment and warranty commencement exceed ninety (90) days unless
delay is solely attributable to TEKELEC. The warranty period for Software
Changes shall be ninety (90) days from the date the Software Change is effected,
or the remainder of the initial Software warranty, whichever is longer.
Buyer's Procedure for Obtaining Warranty Service:
To report or inquire about suspected Software and/or Related Document errors:
1) Refer to the Category of Software Changes section below regarding the
general guidelines for Software error identification, notification and
resolution.
2) Contact TEKELEC's Technical Assistance Center (TAC) to assist with
confirmation of the defect and, if necessary, arrange to receive a Customer
Service Request Number ("CSR"), for tracking purposes. The TEKELEC TAC
number is (919) 460-2150 or 1-800-432-8919.
3) Supply the following information to the TAC:
a) Buyer's Name, Address and Telephone Number,
b) Software Model and Serial Numbers;
c) Date and description of the problem experienced.
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TEKELEC STANDARD PURCHASE AGREEMENT
Software Warranty
Appendix C
Any Software Changes or modifications become part of the Software licensed to
Buyer pursuant to the terms of TEKELEC standard Software License.
TEKELEC Customer Support Procedures:
TEKELEC, through its TAC staff, will provide, at its option, telephone support
or on-site assistance to Buyer in the use and operation of the most recent
release and the two (2) immediately preceding versions of the Software. The TAC
provides support twenty-four (24) hours a day, seven (7) days a week. This
includes emergency recovery support. TEKELEC TAC engineers have remote access
capabilities to every site, enabling them to work with Buyer's on-site
technicians.
Category of Software Changes:
1. CRITICAL
Critical applies to Software Changes required to correct (fix) a Software
deficiency, such as, a fatal program error that forces continuous restarts,
inoperative Software that produces erroneous results (misrouted messages,
garbled or incorrect records, etc.) or a defect that causes the product not to
perform as documented in feature specifications, or as warranted/specified in
the purchase Agreement.
Critical Software Changes will be effected via Software maintenance loads or
Generic Software Loads (GSLs) at TEKELEC's initiative, and the Buyer will not be
billed for Critical Software Changes.
Critical Software Changes result from troubles characterized as Critical or
Major.
Critical troubles are those that severely affect service, traffic or maintenance
capabilities, and require immediate corrective action, regardless of the time of
day or the day of the week.
Critical troubles include, but are not limited to:
. total system failures that result in the loss of all transaction processing
capability (i.e., message routing and transmission);
. significant reduction in system capacity or traffic handling capability;
. loss of safety or emergency rerouting capability;
. inability to restart a system processor;
. loss of access for maintenance or recovery operations; and
. loss of the system's ability to provide any required critical or major
trouble notification.
The resolution time for Critical troubles is continuous around-the-clock support
until pre-incident condition exists.
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TEKELEC STANDARD PURCHASE AGREEMENT
Software Warranty
Appendix C
2. MAJOR
Major troubles are those that seriously affect system operation, maintenance and
administration, etc. and also require immediate action. However, the urgency is
less than for Critical troubles because of a less immediate or impending effect
on system performance, or a lesser impact on the operations and revenues of the
Buyer or its customers.
Major troubles will be effected via Software Maintenance Loads or Feature
Constant Generic Software Loads at TEKELEC's initiative and the Buyer will not
be billed for Major Software Changes.
Major troubles include:
. reduction in any capacity or traffic measurement function;
. any loss of functional viability or diagnostic capability.
The resolution time for Major troubles is thirty (30) days from Tekelec's
receipt of trouble notification from Buyer.
3. MINOR
Minor applies to Software Changes made to incorporate design improvements
resulting in more efficient operation, improved testing or maintenance, or cost
reductions. Minor Software Changes result from troubles characterized as Minor.
Minor Software Changes will be provided, if commercially feasible, in the next
higher Feature Constant Generic Software Loads offered to Buyers covered by the
Standard Warranty or Tier 3 Custom Extended Warranty Service), or upon receipt
of an Order from Buyers who are not covered by the Standard Warranty or Tier 3
Custom Extended Warranty Service. The latter group will be billed for this
release either according to a published price list or a prior negotiated
purchase agreement, if applicable.
Minor troubles include
. all non-service affecting troubles, nuisances or document errors.
Tekelec Business Confidential Page 16 of 20
<PAGE>
TEKELEC STANDARD PURCHASE AGREEMENT
Software License
Appendix D
TEKELEC SOFTWARE LICENSE
EFFECTIVE DATE
This Software License shall become effective upon delivery of the Equipment and
Software.
DEFINITIONS
The term "Software" as used in this Agreement means the computer programs in
object form either in diskettes, transferred to the Equipment by various File
Transfer Protocols, or recorded on semiconductor chips that are part of the
TEKELEC Equipment, together with any upgrades, update or modifications
subsequently supplied by TEKELEC.
The term "Software Copies" means the actual copies of all or any portion of the
Software, including backups, upgrades, updates, merged or partial copies
permitted hereunder or subsequently supplied by TEKELEC.
The term "Related Materials" means all of the printed materials provided in this
package or later supplied by TEKELEC for use with the Software.
GRANT OF LICENSE
In consideration of the license fees stated in The Quotation, and of Buyer's
agreement to abide by the terms and conditions of this Agreement, TEKELEC hereby
grants to the Buyer a nonexclusive, nontransferable, perpetual, limited
Right-To-Use (RTU) license to use the Software identified in the Quotation on
the Equipment that is being supplied by TEKELEC to Buyer under this Agreement.
This RTU license is limited to use of the object code programs and related
documentation only and does not apply to any of the corresponding source code or
program listings.
PERMITTED USES
Buyer may:
. Load onto and use the Software on a single (1) TEKELEC system or those
logical units that constitute a single (1) logical system.
. Install the Software onto a permanent storage device (a hard disk
drive).
. Make and maintain back-up copies provided they are used only for
back-up purposes, and Buyer maintains possession of the back-ups. In
addition, all information appearing on the original disk labels
(including the copyright notice) must be copied onto the back-up
labels.
USES NOT PERMITTED
Buyer may not:
. Make copies of the Software, except as permitted above.
. Make copies of the Related Materials, except as permitted above.
. Rent, lease, sub-license, time-share, lend, or transfer the Software,
Software Copies, Related Materials or Buyer's rights under this
license except that transfers may be made with TEKELEC's prior written
authorization.
. Alter, decompile, reverse engineer, or disassemble the Software, or
make attempts to unlock or bypass initialization used on initialized
disks, except as directed by TEKELEC's Technical Assistance Center
staff.
Tekelec Business Confidential Page 17 of 20
<PAGE>
TEKELEC STANDARD PURCHASE AGREEMENT
Software License
Appendix D
PROPRIETARY RIGHTS
Buyer acknowledges and agrees that TEKELEC retains all copyright, patent, trade
secret, trademark and trade name rights in the Software, Software Copies and all
Related Materials, and Buyer shall not acquire any right, title, or interest
therein, including any right, title or interest in any changes, modifications
and adaptations made by Buyer to the Software, the Software Copies and Related
Materials. Buyer agrees that it will not at any time during or after the term of
this Agreement assert or claim any interest in, or do anything which may
adversely affect the validity or enforceability of, any trademark, trade name,
copyright or logo belonging to or licensed to TEKELEC (including any act, or
assistance to any act, which may infringe or lead to the infringement of any
proprietary right in the Software, Software Copies or Related Materials). Buyer
will not remove or obscure any proprietary rights notice contained on or
incorporated in the Software, Software Copies or Related Materials.
TERMINATION.
In the event Buyer is in breach of any of their obligations under this Software
License, and such breach continues unremedied for a period of thirty (30) days
after written notice is given thereof, then in addition to all other rights and
remedies of law or equity, TEKELEC shall have the right to terminate this
Software License. In the event of such termination, Buyer shall immediately
cease its use of the Software, and shall return all Software, Software Copies,
and Related Materials to TEKELEC.
Tekelec Business Confidential Page 18 of 20
<PAGE>
TEKELEC STANDARD PURCHASE AGREEMENT
Product Change Policy
Appendix E
TEKELEC PRODUCT CHANGE POLICY
Thirty (30) days in advance of the release of any revision to Equipment or
Software, a Product Change Notice (PCN) will be published and sent to all of
TEKELEC's customers. This group includes both current users with Products in
service and future users who have already signed a purchase order for one or
more Products. PCNs will be issued for all hardware changes, Classes A, B or D,
as well as Feature Constant Generic Software Loads. When a Generic Software Load
includes major new features, a PCN supplement will be included to describe their
operation and specific impact on systems in service.
TEKELEC Product Change Notices contain the following information.
1. The PCN number, issue date and change classification that corresponds to
this specific revision.
2. Name, address and telephone number of the TEKELEC contact person to arrange
hardware or Software upgrades.
3. Complete description of affected product(s) and system(s).
4. The unique product code (part number) and/or revision level for both
a) the affected Product currently installed or in service, and
b) the revised/updated Product to replace it.
5. Associate Products or changes that must be applied in conjunction with or
prior to this change.
6. Detailed explanation of why change was necessary, and of the symptoms of
the condition being corrected.
7. Description of what to change, how to install change, and how to test or
verify change.
8. Effect of the change on the Product's service parameters, traffic handling,
maintenance, reliability, technical/performance specifications, control and
safety.
9. Material/system Equipment affected by change, e.g., frame mounting, frame
or inter-frame wiring, back planes, plug-in circuit packs, daughter boards,
power, etc.
10. Documents affected by change, e.g., system/unit/module descriptions,
drawings, manuals, nomenclature, CLEI codes, ordering guides, etc.
11. Modification implementation date, expiration date (for Class A changes),
and cost of changes, where applicable.
Tekelec Business Confidential Page 19 of 20
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TEKELEC STANDARD PURCHASE AGREEMENT
Technical Assistance Center
Appendix F
TEKELEC TECHNICAL ASSISTANCE CENTER
SERVICES AND RATE SCHEDULE
TEKELEC's Technical Assistance Center (TAC) provides a full range of services
for users of the TEKELEC Products. These services include Product Development
Planning and Validation, Product Delivery Assistance, Ongoing Customer Support
and Marketing Support.
Depending on the particular objective, TAC may provide on-site assistance or
support the Products remotely, through dial up access. Typically, TAC will
assist in the on-site turnover and execution of the Conformance Test Plan for
newly installed Products, at no additional charge. Thereafter, support is
provided via dial up access and telephone support. Additional on-site support
can be negotiated, as mutually agreed between the Buyer and TEKELEC.
Remote TAC assistance is available for:
. Problem Resolution
. Product Specific Technical Consultation
. Generic Software Load Installation and Turnover
. Interoperability Assistance
. Cutover Assistance
. Site Performance Audits
. Repair and Return Coordination
. Fault Isolation
When covered by either the Standard Warranty or the Custom Extended Warranty
Service, these remote services are provided at no charge.
When not covered by either the Standard Warranty or the Custom Extended Warranty
Service, or additional on-site assistance is required, the following rates
prevail:
. TAC telephone support services shall be billed at $175 per hour, with
a minimum period of four (4) hours.
. If TAC personnel must be dispatched to the Buyer's site, the same
hourly charges apply, plus travel and per diem expenses.
Tekelec Business Confidential Page 20 of 20