Internet Services Agreement - CAIS Inc. and Hongkong Telecom
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CAIS INTERNET SERVICE AGREEMENT
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[_] Dial-up Services PHYSICAL LOCATION
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[_] CAIS Classic (ISDN) COMPANY
[_] CAIS Classic Dial-Up Hongkong Telecom at PAIX
[_] Dave's Deal SLIP/PPP ----------------------------------------------------
[_] Mail Boxes NAME
[_] Software Package Adrian Watt
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[_] Web Services ADDRESS
29/F, HongKong Telecom Tower
[_] Dedicated Servers (10 megs) ----------------------------------------------------
[_] Virtual Web Page Hosting (25 megs) ADDRESS COUNTY
[_] Corporate Virtual Web Page Hosting (10 megs) Quarry Bay, Hong Kong
[_] Business Web Page Hosting (10 megs) ----------------------------------------------------
[_] Personal Web Hosting (No CGI) CITY STATE ZIP CODE
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[X] Dedicated Services
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[_] Standard [X] Managed AREA CODE PHONE NUMBER
852-2888-1912
[_] 10 Meg ----------------------------------------------------
[_] Point to Point CREDIT INFORMATION
[_] Frame Relay ----------------------------------------------------
[_] ISDN NAME AS IT APPEARS ON CARD EXPIRATION DATE
[_] 56K Frame Relay
[_] 28.8/33.6kbs ----------------------------------------------------
INDUSTRY
[X] Other Multiple T3s
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BANK NAME ACCT NUMBER AREA CODE/PHONE NUMBER
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SALES REPRESENTATIVE ----------------------------------------------------
-------------------------------------------------------- TRADE REF ACCT NUMBER AREA CODE/PHONE NUMBER
AGENT SIGNATURE
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-------------------------------------------------------- TRADE REF ACCT NUMBER AREA CODE/PHONE NUMBER
AGENT ID#
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-------------------------------------------------------- FED TAX ID# SS#
FOR CAIS INTERNAL USE ONLY
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-------------------------------------------------------- PRINCIPAL OR CORPORATE OFFICER OF BUSINESS AND TITLE
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MC or VISA ACCOUNT #
(RESIDENTIAL ONLY)
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BILLING INFORMATION
CAIS ----------------------------------------------------
INTERNET COMPANY
Hongkong Telecom
6861 Elm Street, McLean, Virginia 22101 ----------------------------------------------------
(703) 448-4470 Fax (703) 790-8805 NAME
http://www.cais.net Adrian Watt
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ADDRESS
29/F, HongKong Telecom Tower
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ADDRESS COUNTY
Quarry Bay, Hong Kong
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CITY STATE ZIP CODE
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AREA CODE PHONE NUMBER
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Please refer to Terms and Conditions of the CAIS
Internet Service Agreement for billing information.
Authorized Signature /s/ Adrian Watt
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Print Name Adrian Watt
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Title Manager Internet Service Development
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Date 24/10/97
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SPECIAL REMARKS
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<PAGE>
CAIS INTERNET SERVICE STANDARD TERMS AND CONDITIONS
Access to the CAIS, Inc. network is provided subject to the following terms and
conditions:
1. CAIS, Inc. (CAIS) exercises no control over the content of the information
passing through it.
2. CAIS makes no warranties of any kind, whether expressed or implied, for the
service it is providing. CAIS also disclaims any warranty of merchantability or
fitness for a particular purpose. CAIS will not be responsible for any damages
Customer suffers. This includes loss of data resulting from delays,
nondeliveries, misdeliveries or service interruptions caused by Customer or
CAIS' negligence, errors or omissions, or due to inadvertent release or
disclosure of information sent by Customer.
3. CAIS' service may only be used for lawful purposes. Unauthorized transmission
or storage of any information, data, or material in violation of any Federal or
state law or regulation is prohibited. This includes, but is not limited to:
copyrighted material, material that is obscene or material protected by trade
secret. Customer agrees to indemnify and hold harmless CAIS from any claims
(including CAIS' attorneys fees) resulting from Customer's use of the service
which damages Customer or another party or parties.
4. Access to CAIS' service is subject to compliance with CAIS' Acceptable Use
Policies. Any access to other networks connected to CAIS' network must comply
with the rules for that other network.
5. Payment is due upon receipt of invoice. Accounts are in default if payment is
not received within 15 days after date of invoice. If Customer payment is
returned to CAIS unpaid, Customer is immediately in default and subject to a
returned check charge of $25 from CAIS. Accounts unpaid 30 days after date of
invoice may have their service interrupted. Such interruption does not relieve
Customer from the obligation to pay the monthly account charge. Only a written
request to terminate Customer's service relieves Customer of Customer's
obligation to pay subsequent monthly account charges subject to notice
requirements contained in the applicable Schedule(s). Accounts in default are
subject to an interest charge of 1.5% per month or Customer's state's legal
maximum allowable rate, whichever is less. If Customer defaults, Customer agrees
to pay CAIS its reasonable expenses, including attorney and collecting agency
fees, incurred in enforcing its rights under these terms and conditions. An act
of default accelerates payments to be due immediately, as credit is no longer
being extended.
6. The initial term of the agreement, the terms under which this agreement may
be extended or canceled, and the nonrecurring and recurring fees for the
services provided under this Agreement are contained in the applicable
Schedule(s). CAIS reserves the right to change the rates and otherwise modify
these terms and conditions by notifying Customer 60 days in advance of the
effective date of the change. All telephone company fees represent a pass
through of telephone company charges and are subject to change without notice.
These terms and conditions supersede all previous representations,
understandings or agreements and shall prevail notwithstanding any variance with
terms and conditions of any order submitted.
Termination/Cancellation
If service is cancelled by Customer prior to the completion of the Initial Term,
Customer shall remain obligated to pay CAIS Monthly Recurring fees (i) through
the completion of the Initial Term, (ii) through the effective termination date
requested by Customer, or (ii) through the completion of the 60 day period
following CAIS' receipt of written notice from Customer or Customer's intent to
terminate the agreement, whichever is later. Customer, further, shall be
responsible for all Telephone Company fees (i) through the effective termination
date requested by Customer, or (ii) through the completion of the 60 day period
following CAIS' receipt of written notice from Customer or Customer's intent to
terminate the agreement, whichever is later.
Following completion of the Initial Term, this agreement will continue in effect
on a month-to-month basis until such time as either party provides the other
party with advance written notice of its intent to terminate the agreement, such
notice to be provided at least 60 days prior to the effective termination date,
and Customer to be responsible for all CAIS and Telephone Company fees through
the effective termination date requested by Customer, or (ii) through the
completion of the 60 day period following CAIS' receipt of written notice from
Customer or Customer's intent to terminate the agreement, whichever is later.
Accepted by:
CAIS, Inc. Hongkong Telecom*
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Company Name
/s/ [Initials not legible]
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Initial Initial
<PAGE>
DATE: TUESDAY, OCTOBER 21, 1997 SCHEDULE NO. 1
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1. Services
a) CAIS Dedicated Point to Point Connection T3 (DS3) Connection and circuit.
CAIS will provide domain and sameserver support, Usenet newsfeed, mail
fallback spooling, and Class C Addresses as required.
b) Sprint Dedicated Point to Point Connection T3 (DS3) Connection and
circuit. OR Fractional T3 (DS3)
c) UUNET Dedicated Point to Point Connection T3 (DS3) Connection and circuit.
OR Fractional T3 (DS3)
NOTE: CAIS will honor the fractional level of service selected by Hongkong
Telecom for each of the 3 transit providers based on the pricing from
pages 5 (Sprint pricing) or page 6 (UUNET pricing) subject to change if
these vendors change their pricing.
2. Term:
Initial Term: Annual, beginning the date of first Internet packets arriving
to your account.
__________ DS3 45Mbs $22,000
__________ DS3 Fractional Service
__________ DS3 3Mbs $ 3,500
__________ DS3 6Mbs $ 4,900
__________ DS3 9Mbs $ 6,300
__________ DS3 12Mbs $ 7,700
__________ DS3 15Mbs $ 9,100
__________ DS3 18Mbs $10,500
____X_____ DS3 21Mbs $11,900
__________ DS3 24Mbs $14,000
__________ DS3 27Mbs $16,100
__________ DS3 30Mbs $18,200
__________ DS3 33Mbs $20,300
__________ DS3 36Mbs $23,800
__________ DS3 39Mbs $27,300
__________ DS3 42Mbs $30,800
__________ DS3 45Mbs $34,300
3. Non-Recurring Fees:
__________CAIS One Time Setup: $15,000
4. Invoicing:
Service is invoiced monthly in advance
Please Initial:
[Initials not legible]
---------------- --------------
CAIS, Inc. CUSTOMER
<PAGE>
HONGKONG TELECOM PORT FEE MONTHLY
PAIX SERVICES MANAGED BY CAIS OR BUILD OUT FEE COST
CAIS Fractional T3 Internet Transit at 21 Mbs Waived $11,900.00
T3 Circuit to CAIS POP $ 5,400.00 $ 3,650.00
UUNET T3 Internet Transit (burstable) $ 6,000.00 $28,000.00
T3 Cross Connect at PAIX (Coax) Paid for See Note #2
by hkt.net Paid for
by hkt.net
See Note #3
Sprint T3 Internet Transit (One Year Term) $ 6,000.00 $21,570.00
T3 Circuit to Sprint POP $ 5,400.00 $ 3,250.00
CAIS Administration Fee $ 2,500.00
Total $22,800.00 $75,249.00
Note 1: Does not include equipment or T3 Circuit across the Pacific. This is
paid for directly by Hongkong Telecom.
Note 2: UUNET's flat rate T3 at $28,000 per months runs for the first 8 months
only. After the 8th month, the rate changes to the Standard Rate for UUNET
Burstable T3 service and could be up to $55,000 per month depending on usage.
Note 3: Cross Connect to UUNET at PAIX is paid for directly by Hongkong Telecom.
Note 4: Circuits
The installation date for the physical circuits (for connecting to CAIS POP and
Sprint POP respectively) is scheduled for December 5, 1997. CAIS will use its
best effort to delay the circuit to Sprint POP if Hongkong Telecom's T3 circuit
across the Pacific is delayed beyond December 5. However, Hongkong Telecom
agrees to begin payment of those circuits as soon as they are installed and
tested, regardless of whether or not the Hongkong Telecom circuit across the
Pacific is available.
Note 5: Transit Services
In the event that the availability of the Hongkong Telecom T3 Circuit across the
Pacific is delayed beyond December 5, 1997, CAIS will use its best efforts on
behalf of Hongkong Telecom to delay the Internet Transit billing from UUNET and
Sprint respectively. In the event however, UUNET and/or Sprint refuse to extend
the billing commencement dates and begin to charge for their transit services,
Hongkong Telecom's payment obligation to CAIS shall begin at such time(s).
Page 1
<PAGE>
Note 6: Hongkong Telecom shall pay for
required hardware/equipment within their
space at the PAIX.
Note 7: All rates in the shaded areas are
"Straight Pass Through" and Hongkong Telecom
agrees that should these rates change or taxes
be imposed on such services, the revised rates
and taxes will apply and be payable by
Hongkong Telecom to CAIS.
CAIS reserves the right to enter into a multi-year
contract for either or both of the circuits. CAIS
will pass through to Hongkong Telecom any
savings resulting from such
multi-year commitments if Hongkong Telecom
commits to a multi-year contract with CAIS
of equal term.
Note 8: CAIS Requires all "Port Fees"
or "Build Out Fees" to be paid in advance.
Page 2
<PAGE>
Hongkong Telecom will be Invoiced one month in advance with payment due no later
than 10 days following the date of the invoice. This payment schedule is
absolutely critical to maintain good working relationship with all the vendors
involved in the Hongkong Telecom Palo Alto IX Project.
/s/ [Initials not legible]
__________________________
Customer Initials
__________________________
CAIS Initials