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Employment Agreement - Aspect Telecommunications Corp. and James R. Carreker

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                             [ASPECT LETTERHEAD]


March 1, 1999

James R. Carreker
Chairman, President & Chief Executive Officer

Dear Jim:

     This letter agreement (the "Agreement") is to confirm the terms of your
ongoing employment with Aspect Telecommunications Corporation (the "Company").

     1.  This Agreement will commence on the date hereof and continue for a term
of two (2) years (the "Original Term"), unless extended for one or more
                       -------------                                   
additional one-year terms upon mutual written agreement of the parties or unless
terminated pursuant to the terms described herein.  In the event that the
Company has entered into discussions with a third party regarding a Change of
Control (as defined below) transaction and such Change of Control discussions
are ongoing at the end of the Original Term, this Agreement shall be
automatically extended pending consummation of such transaction.

     2.  You are employed as Chairman, President & Chief Executive Officer of
the Company, and as such report to the Company's Board of Directors.  Your job
duties and responsibilities are described on Exhibit A attached hereto.  You
                                             ---------                      
agree to the best of your ability and experience that you will, to the
reasonable satisfaction of the Company and its Board of Directors (the "Board"),
at all times loyally and conscientiously perform all of the duties and
obligations required of you pursuant to the terms of this Agreement.  You will
comply with and be bound by the Company's operating policies, procedures and
practices from time to time in effect during the term of your employment.

     3.  You acknowledge that your employment is and will continue to be at-
will, as defined under applicable law, and that your employment with the Company
may be terminated by either party at any time for any or no reason.  If your
employment terminates for any reason, you will not be entitled to any payments,
benefits, damages, award or compensation other than as provided in this
Agreement.  The rights and duties created by this paragraph may not be modified
in any way except by a written agreement executed by the Chief Executive Officer
on behalf of the Company.

     4.  If your employment is involuntarily terminated other than for cause (as
defined below) or terminated by you following a constructive termination (as
defined below) at any time within twelve (12) months of a Change of Control (as
defined below), you will be entitled to receive payment of severance benefits
equal to your regular monthly salary (subject to any applicable tax withholding)
until the earlier of (i) twelve (12) months following the termination date or
(ii) the date on which you commence comparable employment (as defined below)
with another employer (the "Severance Period").  Such payments will be made
ratably over the 
<PAGE>
 
Severance Period according to the Company's standard payroll schedule. Health
insurance benefits with the same coverage provided to you prior to the
termination (e.g. medical, dental, optical, mental health) and in all other
respects significantly comparable to those in place immediately prior to the
termination will be provided at the Company's cost over the Severance Period. In
addition, and except as otherwise determined below, each stock option and share
of restricted stock you hold that is not otherwise fully exercisable or vested
(released from the Company's repurchase option) as of the termination date shall
become immediately exercisable or vested in full as of such date.

     5.  In the event it is determined by the Board, upon consultation with
Company management and the Company's independent auditors, that the enforcement
of paragraph 4 of this Agreement, which allows for the acceleration of vesting
of option shares and restricted stock upon an involuntary or constructive
termination following a Change of Control, would preclude accounting for any
proposed business combination of the Company involving a Change of Control as a
pooling of interests, and the Board otherwise desires to approve such a proposed
business transaction which requires as a condition to the closing of such
transaction that it be accounted for as a pooling of interests, then such
paragraph shall be null and void.  For purposes of this paragraph, the Board's
determination shall require the unanimous approval of the non-employee Board
members.

     6.  In the event that the severance and other benefits provided to you by
this Agreement constitute "parachute payments" within the meaning of Section
280G of the Internal Revenue Code of 1986, as amended (the "Code") and, but for
this paragraph, would be subject to the excise tax imposed by Section 4999 of
the Code, the Company shall reduce the aggregate amount of such payments and
benefits such that the present value thereof (as determined under the Code and
the applicable regulations) is equal to 2.99 times your "base amount" as defined
in Section 280G(b)(3) of the Code.  The payment of severance and other benefits
provided for in this Agreement shall be subject to all applicable income and
employment tax rules and regulations.

     7.  For purposes of this Agreement, the following definitions will apply:

         (a) "Cause" for your termination will exist if the Company terminates
              -----                                                           
your employment for any of the following reasons:  (i) you willfully fail
substantially to perform your duties hereunder (other than any such failure due
to your physical or mental illness), and such willful failure is not remedied
within 10 business days after written notice from the Company's Chief Executive
Officer, which written notice shall state that failure to remedy such conduct
may result in an involuntary termination for cause; (ii) you engage in willful
and serious misconduct that has caused or is reasonably expected to result in
material injury to the Company or any of its affiliates, (iii) you are convicted
of or enter a plea of guilty or nolo contender to a crime that constitutes a
felony, or (iv) you willfully breach any of your obligations hereunder or under
any other written agreement or covenant with the Company or any of its
affiliates, including, but not limited to, the Confidentiality Agreement, and
such willful breach is not remedied within 10 business days after written notice
from the Company's Chief Executive Officer, which written 

                                      -2-
<PAGE>
 
notice shall state that failure to remedy such conduct may result in an
involuntary termination for cause.

          (b) "Change of Control" will mean the occurrence of any of the
               -----------------                                        
following events:  (i) an acquisition of the Company by another entity by means
of any transaction or series of related transactions (including, without
limitation, any reorganization, merger or consolidation but excluding any merger
effected exclusively for the purpose of changing the domicile of the Company) or
(ii) a sale of all or substantially all of the assets of the Company
(collectively, a "Merger"), so long as in either case the Company's shareholders
                  ------                                                        
of record immediately prior to such Merger will, immediately after such Merger,
hold less than 50% of the voting power of the surviving or acquiring entity.

          (c) "Comparable Employment" will mean employment or consulting that
               ---------------------                                         
provides compensation, benefits and duties that, in the sole discretion of the
Board, are deemed to be generally comparable to those pertaining to your
position with the Company at the time of termination of your employment.

          (d)  "Constructive Termination" will be deemed to occur if (A) (i)
                ------------------------
your duties and responsibilities as Chairman, President & Chief Executive
Officer of the company are materially diminished without your prior written
consent; and/or (ii) any reduction in the total value of your base compensation
and benefits occurs; and/or (iii) your new business office location is more than
50 miles or greater than current commute (whichever is greater) from your
current business office location. Construction termination does not occur when
your reduction in duties, position or responsibilities solely results by virtue
of the company being acquired and made a part of a larger entity; and (B) within
sixty (60) days immediately following such material change in duties or
reduction or refusal to relocate you elect to terminate your employment
voluntarily.

     8.  You have signed a Confidential Information and Invention Assignment
Agreement (the "Confidentiality Agreement") substantially in the form attached
                -------------------------                                     
hereto as Exhibit B.  You hereby represent and warrant to the Company that you
          ----------                                                          
have complied with all obligations under the Confidentiality Agreement and agree
to continue to abide by the terms of the Confidentiality Agreement and further
agree that the provisions of the Confidentiality Agreement will survive any
termination of this Agreement or of your employment relationship with the
Company.

     9.  You represent that your performance of all the terms of this Agreement
will not breach any other agreement to which you are a party.  You have not, and
will not during the term of this Agreement, enter into any oral or written
agreement in conflict with any of the provisions of this Agreement.

     10.  Any successor to the Company (whether direct or indirect and whether
by purchase, lease, merger, consolidation, liquidation or otherwise) to all or
substantially all of the Company's business and/or assets will assume the
obligations under this Agreement and agrees expressly to perform the obligations
under this Agreement in the same manner and to the same 

                                      -3-
<PAGE>
 
extent as the Company would be required to perform such obligations in the
absence of a succession. The terms of this Agreement and all of your rights
hereunder will inure to the benefit of, and be enforceable by, your personal or
legal representatives, executors, administrators, successors, heirs,
distributees, devisees and legatees.

     11.  This Agreement, including any Exhibits hereto, constitutes the sole
agreement of the parties and supersedes all oral negotiations and prior writings
with respect to the subject matter hereof.

     12.  Any term of this Agreement may be amended or waived only with the
written consent of the parties.

     13.  Any notice required or permitted by this Agreement will be in writing
and will be deemed sufficient upon receipt, when delivered personally or by a
nationally-recognized delivery service (such as Federal Express or UPS), or 48
hours after being deposited in the U.S. mail as certified or registered mail
with postage prepaid, if such notice is addressed to the party to be notified at
such party's address as set forth below or as subsequently modified by written
notice.

     14.  The validity, interpretation, construction and performance of this
Agreement will be governed by the laws of the State of California, without
giving effect to the principles of conflict of laws.

     15.  If one or more provisions of this Agreement are held to be
unenforceable under applicable law, the parties agree to renegotiate such
provision in good faith.  In the event that the parties cannot reach a mutually
agreeable and enforceable replacement for such provision, then (i) such
provision will be excluded from this Agreement, (ii) the balance of the
Agreement will be interpreted as if such provision were so excluded and (iii)
the balance of the Agreement will be enforceable in accordance with its terms.

     16.  You and the Company agree to attempt to settle any disputes arising in
connection with this Agreement through good faith consultation.  In the event
that we are not able to resolve any such disputes within fifteen (15) days after
notification in writing to the other, we agree that any dispute or claim arising
out of or in connection with this Agreement will be finally settled by binding
arbitration in Santa Clara County, California in accordance with the rules of
the American Arbitration Association by one arbitrator appointed in accordance
with said rules.  The arbitrator will apply California law, without reference to
rules of conflicts of law or rules of statutory arbitration, to the resolution
of any dispute.  Judgment on the award rendered by the arbitrator may be entered
in any court having jurisdiction thereof.  Notwithstanding the foregoing, the
parties may apply to any court of competent jurisdiction for preliminary or
interim equitable relief, or to compel arbitration in accordance with this
paragraph, without breach of this arbitration provision.  The Company agrees to
pay, on a monthly basis, the reasonable attorney fees, costs and expenses (as
determined by the arbitrator) incurred by you in good faith in connection with
the arbitration, regardless of the outcome.  You agree that punitive damages
will not be awarded.  This paragraph will not apply to the Confidentiality
Agreement.

                                      -4-
<PAGE>
 
     17.  You acknowledge that, in executing this Agreement, you have had the
opportunity to seek the advice of independent legal counsel, and have read and
understood all of the terms and provisions of this Agreement.

     Please indicate your agreement with the above terms by signing below.

                              Sincerely,

                              Aspect Telecommunications Corporation



                              By: /s/ Deborah E. Barber
                                 __________________________________________

                              Title:  Sr. Vice President, Human Resources &
                                     Corporate Services



     My agreement with the above terms is signified by my signature below.


     /s/ James R. Carreker
     ------------------------
     James R. Carreker

                                      -5-
<PAGE>
 
                                   EXHIBIT A
                                   ---------

                           DESCRIPTION OF JOB DUTIES
                              AND RESPONSIBILITIES

                                        



Chairman, President and  CEO -  James R. Carreker

This position is responsible for overseeing all corporate functions and
directing the company to ensure attainment of sales and profit goals and maximum
return on invested capital.  Subject to the approval of the Board of Directors,
the position is responsible for the formulation of current and long-range plans
and objectives, and represents the organization in relations with its customers
and all of its stakeholders.
<PAGE>
 
EXHIBIT B
---------

                          CONFIDENTIAL INFORMATION AND
                         INVENTION ASSIGNMENT AGREEMENT


                                      -2-
<PAGE>
                     ASPECT TELECOMMUNICATIONS CORPORATION
 
                              EMPLOYEE AGREEMENT

        In exchange for my becoming employed (or my employment being continued)
by ASPECT TELECOMMUNICATIONS CORPORATION, or its subsidiaries, affiliates, or
successors (hereinafter referred to collectively as the "Company"), I hereby
agree as follows:

        1.     I will perform for the Company such duties as may be designated
by the Company from time to time. During my period of employment by the Company,
I will devote my best efforts to the interests of the Company and will not
engage in other employment or in any activities detrimental to the best
interests of the Company without the prior written consent of the Company.

        2.     As used in this Agreement, the term "Inventions" means designs,
trademarks, discoveries, formulae, processes, manufacturing techniques, trade
secrets, inventions, improvements, ideas, original works of authorship or
copyrightable works, including all rights to obtain, register, perfect and
enforce these proprietary interests.

        3.     As used in this Agreement, the term "Confidential Information"
means information pertaining to any aspects of the Company's business which is
either information not known by actual or potential competitors of the Company
or is proprietary information of the Company or its customers or suppliers,
whether of a technical nature or otherwise.

        4.     Without further compensation, I hereby agree promptly to disclose
to the Company, and I hereby assign and agree to assign to the Company or its
designee, my entire right, title, and interest in and to all Inventions (a)
which pertain to any line of business activity of the Company, (b) which are
aided by the use of time, material or facilities of the Company, whether or not
during working hours, or (c) which relate to any of my work during the period of
my employment with the Company, whether or not during normal working hours. No
rights are hereby conveyed in Inventions, if any, made by me prior to my
employment with the Company which are identified in a sheet attached to and made
a part of this Agreement, if any (which attachment contains no confidential
information). I acknowledge that all original works of authorship which are made
by me (solely or jointly with others) within the scope of my employment and
which are protectable by copyright are "works made for hire," as that term is
defined in the United States Copyright Act as in effect as of this date.

        5.     I agree to perform, during and after my employment, all acts
deemed necessary or desirable by the Company to permit and assist it, at its
expense, in obtaining and enforcing the full benefits, enjoyment, rights and
title throughout the world in the Inven-  
 


<PAGE>

tions hereby assigned to the Company as set forth in paragraph 4 above. Such 
acts may include, but are not limited to, execution of documents and assistance 
or cooperation in legal proceedings.

        6.     I agree to hold in confidence and not directly or indirectly to
use or disclose, either during or after termination of my employment with the
Company, any Confidential Information I obtain or create during the period of my
employment, whether or not during working hours, except to the extent authorized
by the Company, until such Confidential Information becomes generally known. I
agree not to make copies of such Confidential Information except as authorized
by the Company. Upon termination of my employment or upon an earlier request of
the Company I will return or deliver to the Company all tangible forms of such
Confidential Information in my possession or control, including but not limited
to drawings, specifications, documents, records, devices, models or any other
material and copies or reproductions thereof.

       7.      I represent that my performance of all the terms of this
Agreement and as an employee of the company does not and will not breach any
agreement to keep in confidence proprietary information, knowledge or data
acquired by me in confidence or in trust prior to my employment with the
Company, and I will not disclose to the Company, or induce the Company to use,
any confidential or proprietary information or material belonging to any
previous employer or others. I agree not to enter into any agreement either 
written or oral in conflict with the provisions of this Agreement.

       8.       This Agreement (a) shall survive my employment by the Company,
(b) does not in any way restrict my right or the right of the Company to
terminate my employment, (c) inures to the benefit of successors and assignees
of the Company, and (d) is binding upon my heirs and legal representatives.

       9.      This Agreement does not apply to an Invention, the assignment of 
which to the Company would violate applicable law. I agree to disclose all 
Inventions made by me in confidence to the Company to permit a determination as 
to whether or not the Inventions should be the property of the Company.

      10.      I certify that, to the best of my information and belief, I am
not a party to any other agreement which will interfere with my full compliance
with this Agreement.

      11.      I certify and acknowledge that I have carefully read all of the
provisions of this agreement and that I understand and will fully and faithfully
comply with such provisions.

ASPECT TELECOMMUNICATIONS                EMPLOYEE
CORPORATION
  

By  Craig W. Johnson                   By  James R Carreker
  ---------------------                  ----------------------

Title  Secretary                      Dated:   9/20/85
     ------------------                     ------------------

                                      -2-
<PAGE>
 
                                  ATTACHMENT
                                  ----------

                              List of Inventions
                              ------------------