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Agreement [Attachment 15-17] - Liberty Telecom LLC and Nevada Bell

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ATTACHMENT 15 LOCAL NUMBER PORTABILITY AND NUMBER ASSIGNMENT - NV

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NEVADA/LIBERTY TELECOM LLC

ATTACHMENT 15

LOCAL NUMBER PORTABILITY

AND NUMBER ASSIGNMENT

ATTACHMENT 15 LOCAL NUMBER PORTABILITY AND NUMBER ASSIGNMENT - NV

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NEVADA/LIBERTY TELECOM LLC

LOCAL NUMBER PORTABILITY AND NUMBER ASSIGNMENT

Provision Of Local Number Portability

Until the implementation of Permanent Number Portability (PNP) in accordance with rules set forth by the FCC or the Commission, NEVADA will agree to provide CLEC with Interim Number Portability (INP) upon 60 days written notice, provided it is a form of INP Pacific Bell has been ordered to implement in California. The written notice will specify which form of INP and which Central Office CLEC wants the INP deployed in. CLEC understands that all forms of INP may not be possible in certain rural NEVADA Central Offices. CLEC and NEVADA shall provide Interim Number Portability to each other, within the same Wire Center boundaries, pursuant to the terms of this contract (including the charges as specified in Attachment 8 to this Agreement). Each Party agrees to provide the same forms of INP and will provide INP with minimum impairment of functionality, quality, reliability and convenience to the other Party’s subscriber. Each Party will provide PNP as soon as it is technically feasible, in conformance with FCC rules and the Act.

Interim Number Portability (INP)

2.1

INP shall be provided by Directory Number Call Forwarding (“DNCF”), Flexible Direct Inward Dialing (“Flex DID”), Route Indexing (“RI”) or Local Exchange Routing Guide (“LERG”) Reassignment as provided herein. The Party that operates the switch to which the number is ported (“Ported-to Party”) shall specify on a per telephone number or customer type basis which method is to be employed, and the Party that operates the switch from which the number is ported (“Porting Party”) shall provide such method to the extent technically feasible. Both Parties agree to release ported telephone line numbers which were ported using INP methods other than LERG Reassignment, back to the Porting Party assigned an NXX in the LERG when the ported telephone line number “becomes vacant” (i.e., when the ported number is no longer in service for the customer originally assigned the ported number), and any applicable referral/intercept period has expired.

2.2

Directory Number Call Forwarding (DNCF)

2.2.1

When DNCF is used to provide INP, calls to the ported number will first route to the Porting Party’s switch. The Porting Party’s switch will then forward the call to a second “ported to” number with an NXX associated with the Ported-to Party’s switch. If necessary to handle multiple simultaneous calls to the same ported telephone number, the Ported-to Party may order up to ninety-nine (99) paths for the provisioning of DNCF.

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NEVADA/LIBERTY TELECOM LLC

2.2.2

NEVADA shall provide DNCF INP to CLEC pursuant to the terms of this Agreement, (including any modification subsequently adopted by the Commission) filed by NEVADA.

2.2.3

DNCF and CLEC’s equivalent DNCF INP service calls will be delivered over Local Interconnection Trunk Groups. Each Party’s customers will have the ability to receive collect calls and bill to third party numbers. Call quality will be equivalent to that which other RCF customers receive.

2.3

Flex DID

2.3.1

When Flex DID is used to provide INP, calls to the ported number will first route to the Porting Party’s switch. The Porting Party’s switch will then direct calls to the ported number over direct trunks dedicated to Flex DID to the Ported-to Party’s switch. When technically feasible and generally available in Pacific Bell’s network, non-dedicated trunks will be used. At the option of the Ported-to Party, and where technically feasible, Flex DID may be used to port either a block of telephone numbers or an individual telephone number, and Flex DID may be provisioned to allow a full ten (10) digit telephone number to be sent to the Ported-to Party’s switch.

2.3.2

Flex DID will be delivered over dedicated truck groups using either MF or SS7 signaling, where technically feasible, at the option of the Ported-to Party.

2.4

Route Indexing

2.4.1

Route Indexing (RI) may take two forms: Route Indexing Portability Hub (RI-PH) or Directory Number Route Index (DN-RI).

2.4.2

DN-RI is a form of RI that requires direct trunking between the Porting Party’s switch to which the ported number was originally assigned and the Ported-to Party’s switch to which the number has been ported. The Porting Party’s switch shall send the originally dialed number to the Ported-to Party’s switch without the use of steering digits.

2.4.3

RI-PH will be delivered over Local Interconnection trunk groups, DN-RI will be delivered over either direct trunks using SS7 signaling, Local Interconnection Trunks, or other technically feasible trunking arrangements generally available in Pacific Bell’s network.

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NEVADA/LIBERTY TELECOM LLC

2.4.4

If the tandem switch is not operated by the Porting Party, the Porting Party will make whatever process and compensation arrangements with the tandem provider that are necessary to implement the steering digits for RI-PH.

2.5

LERG Reassignment

If a customer has an entire NXX code and transfers from the Porting Party to the Ported-to Party, portability for that customer shall be provided by utilizing reassignment of the NXX code to the Ported-to Party through the Local Exchange Routing Guide (LERG). Updates to translations in the Porting Party’s switching office to which the ported numbers were originally assigned will be made by the Porting Party prior to the date on which LERG changes become effective, in order to redirect calls to the Ported-to Party’s switch via route indexing.

Other Interim Number Portability Provisions

3.1

CLEC will forego terminating Switched Access Revenues associated with the INP products listed herein, and NEVADA, in turn, will forego monthly recurring charges for the products.

3.2

With DNCF, Flex DID with SS7, DN-RI, or RI-PH, the Parties shall exchange SS7 TCAP messages as required for the implementation of Custom Local Area Signaling Services (CLASS) or other features available in each Party’s network

3.3

Each Party shall disclose to the other Party any technical or capacity limitations that would prevent use of a requested INP implementation in a particular switching office. Both Parties shall cooperate in the process of porting numbers to minimize customer out-of-service time, including updating switch translations where necessary.

3.4

With respect to 911 service associated with ported numbers under INP, the Porting Party agrees that all ported Directory Numbers (DN) will remain in the Public Service Answering Points (PSAP) routing databases. When DNCF is used, it is the responsibility of the Ported-to Party to provide both the ported numbers and ported to numbers to the Porting Party to be stored in the Porting Party’s appropriate databases. CLEC will input the ported number and the ported to number with CLEC’s data via the E911 Management System (MS) Gateway for storage in the MS. The Ported-to Party shall have the right to verify the accuracy of the information in the appropriate databases. CLEC may verify the accuracy of the information in the E911 MS via the MS Gateway.

ATTACHMENT 15 LOCAL NUMBER PORTABILITY AND NUMBER ASSIGNMENT – NV

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NEVADA/LIBERTY TELECOM LLC

Permanent Number Portability (PNP)

4.1

The Parties agree to implement PNP, in compliance with FCC or Commission orders, and pursuant to accepted Local Number Portability Network Interface Specifications.

4.2

Both Parties agree to release ported telephone line numbers back to the original carrier assigned an NXX in the LERG when they “become vacant” (i.e., when they are no longer in service for the original customer), and any applicable referral/intercept period has expired. The Parties agree to comply with such industry guidelines as may be established for the treatment of vacant telephone numbers.

4.3

The Parties will agree to perform database queries consistent with FCC requirements.

4.4

Except as agreed herein, each Party shall recover its costs for PNP in accordance with FCC or Commission orders.

4.5

The Parties agree that service provider number portability using PNP is limited to NEVADA’s Wire Center boundaries. Users who change their physical address location within that Wire Center will be able to retain the porting of their existing telephone number.

4.6

Upon request, the Porting Party shall provide the Ported-to Party with credit status for the Ported-to Party’s subscribers whose numbers are porting.

Requirements For INP And PNP

5.1

Cut-Over Process

The Parties shall cooperate in the process of porting numbers from one carrier to another so as to limit service outage for the ported subscriber. This may include, but not be limited to, the Porting Party promptly updating its network element translations following notification by the industry Service Management System, or ported-to local service provider, and deploying such temporary translations as may be required to minimize service outage, e.g., unconditional triggers. The Parties agree to comply with such industry guidelines as may be established for the cut-over process.

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NEVADA/LIBERTY TELECOM LLC

5.2

Testing

Both Parties shall cooperate in conducting testing to ensure interoperability between systems. Each Party shall inform the other Party of any system updates that may affect the other Party’s network and each Party shall, at the other Party’s request, perform tests to validate the operation of the network. Additional testing requirements may apply as specified by this Agreement.

5.3

Non-Geographical Numbers

Neither Party shall be required to provide Number Portability for non-geographic services (i.e., 500, 700 and 900 Service Access Codes (SACs), and similar services) under this Agreement.

5.4

Engineering and Maintenance

Both Parties will cooperate to ensure that performance of trunking and signaling capacity is engineered and managed at levels which are at least at parity with that provided by the other Party to its subscribers and to ensure effective maintenance testing through activities such as routine testing practices, network trouble isolation processes and review of operational elements for translations, routing and network fault isolation. Additional specific engineering and maintenance requirements shall apply as specified in this Agreement. For subscribers ported by INP using DNCF, Flex DID, or RI, the Ported-to Party shall perform appropriate testing to isolate trouble prior to referring repair requests to the Porting Party. For subscribers ported by PNP, trouble shooting by the Porting Party shall generally involve verification that a proper location routing number has been entered into the system, and other trouble shooting as may be established in industry guidelines.

5.5

Treatment of Telephone Line Number Based Calling Cards

5.5.1

NEVADA shall remove from the Line Information Data Base (LIDB) all existing NEVADA issued Telephone Line Number (TLN)-based card numbers issued to a customer, when that customer ports the associated telephone numbers to CLEC.

5.5.2

Other LIDB provisions are specified in this Agreement.

Assignment Of NXX Codes And Telephone Numbers

6.1

The Parties agree, in principle, that the administration and assignment of Central Office Codes (“NXXs”) should be moved from NEVADA to a

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neutral third party. In the interim, where Pacific Bell functions as NEVADA’s Code Administrator, the following provisions apply:

6.1.1

Each Party will comply with Industry Carriers Compatibility Forum (ICCF) Central Office Code (NXX) Assignment Guidelines, INC 95- 0407-008 (“ICCF Guidelines”).

6.1.2

Unless the FCC adopts rules that differ from the ICCF Central Office Code Assignment Guidelines, Pacific Bell will assign NXX codes on NEVADA’s behalf to CLEC according to those Guidelines in a competitively neutral manner and on a basis no less favorable than that on which NEVADA assigns codes to itself. These Number Administrator functions will be provided without charge. Number Administrator functions do not include opening NXX Codes.

6.1.3

It shall be the responsibility of each Party to program and update its own switches and network systems to recognize and route traffic to the other Party’s assigned NXX codes at all times. Neither Party shall charge the other Party for changes to switch routing software necessitated by the creation, assignment or reassignment or activation of NPA or NXX codes. CLEC agrees that NEVADA will not deal with the neutral code administrator for payments related to CLEC code administration.

6.1.4

The Parties will each be responsible for the electronic input of their respective number assignment information into the Routing Database System.

6.1.5

The Parties will provide to each other test-line numbers and access to test lines, including a test-line number that returns answer supervision in each NPA-NXX opened by a Party.

6.1.6

Pacific Bell, in its role as the NEVADA’s Code Administrator, will provide routine reporting on NXX availability, consistent with the orders of the Commission.

6.1.7

The Parties agree that any forecasts required to be submitted prior to establishment of an independent third party administrator will be considered confidential and proprietary, and will only be made available to the California Code Administrator for the purposes of code assignment and administration.

6.2

In those circumstances where CLEC assigns its customers telephone numbers from an NXX assigned in the LERG to NEVADA, CLEC shall be

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NEVADA/LIBERTY TELECOM LLC

able to obtain and assign telephone numbers from NEVADA in the same manner that NEVADA performs these functions for its own customers.

6.2.1

CLEC can request, review, reserve, exchange and return telephone numbers for up to five basic exchange or COPT lines or single-line ISDN, on an electronic, real-time basis to allow assignment during service negotiation with the CLEC’s customer. Such access shall be provided as described with respect to the Operations Support Services (OSS) functions set forth in Attachment 11, Appendix A.

6.2.2

Number assignments other than those described in Section 6.2.1. above, including specialty numbers and complex product assignments, will be obtained through a telephone call to the Number Assignment Center (NAC) via the LSC.

6.3.

CLEC will be provided with electronic access for additional number products as soon as such access is made available by NEVADA. Such access shall be provided as described with respect to other OSS functions set forth in Attachment 11.

ATTACHMENT 16 SECURITY – NV

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NEVADA/LIBERTY TELECOM LLC

ATTACHMENT 16

SECURITY

ATTACHMENT 16 SECURITY – NV

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NEVADA/LIBERTY TELECOM LLC

Protection of Service and Property

1.1.

For the purpose of notice permitted or required by this Attachment, each Party shall provide the other Party a SPOC available twenty-four (24) hours a day, seven (7) days a week.

1.2.

NEVADA and CLEC shall each exercise the highest degree of care to prevent harm or damage to the other Party, its employees, agents or customers, or their property. Each Party, its employees, agents, or representatives agree to take reasonable and prudent steps to ensure the adequate protection of property and services of the other Party.

1.3.

Each Party having on its premises any equipment, support equipment, systems, tools and data of the other Party, or spaces which contain or house the other Party’s equipment or equipment enclosures, shall restrict access thereto to employees and authorized agents of that other Party.

1.4.

NEVADA shall use electronic controls to protect all spaces which house or contain CLEC equipment or equipment enclosures, but if electronic controls are not available, NEVADA shall either furnish security guards at those NEVADA locations already protected by security guards on a seven (7) day per week, twenty-four (24) hour a day basis; and if none, NEVADA shall permit CLEC to install silent intrusion alarms back to manned sites. CLEC agrees that NEVADA shall be the SPOC with all law enforcement authorities or public agencies with respect to problems or alarms related to CLEC’s equipment or equipment enclosures located on NEVADA’s premises. In no event will CLEC contact law enforcement authorities or public agencies as a result of a silent alarm.

1.5.

NEVADA shall furnish to CLEC a current written list of NEVADA’s employees who NEVADA authorizes to enter spaces which house or contain CLEC equipment or equipment enclosures, with samples of the identifying credentials to be carried by such persons.

1.6.

CLEC shall furnish to NEVADA a current written list of CLEC’s employees or agents who CLEC authorizes to enter NEVADA’s Central Offices, with samples of identifying credentials to be carried by such persons.

1.7.

With respect to any equipment, support equipment, systems, tools and data of one Party on the premises of the other Party, or spaces which contain or house the other Party’s equipment or equipment enclosures, each Party shall comply with the security and safety procedures and requirements of the Party that owns or controls the premises, including but not limited to sign-in, identification and escort requirements.

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NEVADA/LIBERTY TELECOM LLC

1.8.

NEVADA shall allow CLEC to inspect or observe spaces which house or contain CLEC equipment or equipment enclosures at any time within normal business hours and shall furnish CLEC with all keys, entry codes, lock combinations, or other materials or information which may be needed to gain entry into any secured CLEC space. In the event of an emergency, CLEC shall contact a SPOC provided by NEVADA for access to spaces which house or contain CLEC equipment or equipment enclosures. Such NEVADA SPOC shall available to receive calls from CLEC twenty-four (24) hours a day, seven (7) days a week and make access available to CLEC within three (3) hours after receiving a call from CLEC.

1.9.

NEVADA agrees not to use card access readers and devices that use cards which are encoded identically, or that use mechanical coded locks on external doors or on internal doors to spaces which house mission critical equipment or equipment which supports the mission critical equipment.

1.10.

Keys used in NEVADA’s keying systems for spaces which contain or house CLEC equipment or equipment enclosures shall be limited to NEVADA employees and representatives for emergency access only. CLEC shall have the right to require NEVADA to change locks at NEVADA’s expense where there is evidence of inadequate security. In all other cases, CLEC may require NEVADA to change locks at CLEC’s expense.

1.11.

NEVADA shall use reasonable measures to control unauthorized access from passenger and freight elevators to spaces which contain or house CLEC equipment or equipment enclosures.

1.12.

NEVADA shall use best efforts to provide notification within two (2) hours to designated CLEC personnel to indicate an actual or attempted security breach.

Additional Provisions Applicable to Collocation Spaces

2.1.

NEVADA shall be responsible for the security of CLEC’s collocation spaces. Security measures shall meet or exceed CLEC’s requirements. If a security issue arises or if CLEC believes that NEVADA’s security measures fail to meet CLEC’s requirements. CLEC shall notify NEVADA and the Parties shall work together to address the problem. NEVADA shall, at a minimum, do the following.

2.1.1.

NEVADA shall design collocation cages to prevent unauthorized access.

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NEVADA/LIBERTY TELECOM LLC

2.1.2.

NEVADA shall establish procedures for controlling access to the collocation areas by employees, security guards and others. Those procedures shall limit access to the collocation equipment areas to NEVADA’s employees, agents or invitees having a business need to be in these areas. NEVADA shall require all persons entering the collocation equipment areas to wear identification badges.

2.1.3.

NEVADA shall provide card key access to all collocation equipment areas, along with a positive key control system for each collocator’s cage area.

2.1.4.

In emergency situations common courtesy will be extended between CLEC and NEVADA’s employees, including the provision of first aid and first aid supplies. Bathroom access will be provided where available in common areas.

2.2.

CLEC security personal may audit the collocation area at a NEVADA location for compliance with security procedures.

2.3.

CLEC shall limit access of CLEC’s employees directly to and from their collocation cages and will not enter unauthorized areas under any circumstances.

Disaster Recovery

3.1.

NEVADA shall maintain for CLEC the same level of disaster recovery capability to be used in the event of a system failure or emergency as NEVADA provides for itself. NEVADA will provide CLEC with a written summary of such capability within thirty (30) days after the effective date of this Agreement, subject to the non-disclosure provisions of this Agreement.

Data Protection

4.1.

Each Party shall install controls in any of its data bases to which the other Party has access:

4.1.1.

to deny access to data base users after a pre-determined period of inactivity and

4.1.2.

to protect the other Party’s proprietary information and the other Party’s customer proprietary information.

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NEVADA/LIBERTY TELECOM LLC

4.2.

NEVADA shall maintain controls over databases used by CLEC to protect both ongoing operational and update integrity, at parity with control features that NEVADA provides to itself.

4.3.

Each Party shall assure that all approved system and modem access is secured through security servers. Access to or connection with a network element shall be established through a secure network or security gateway.

4.4.

With respect to access to the network or gateway of the other Party, each Party will comply with the other Party’s corporate security instructions for computer and network security.

Network Fraud Control

5.1.

NEVADA shall make available to CLEC for use with any services provided by NEVADA to CLEC under this Agreement all present and future fraud control features, including prevention, detection, or control functionality utilized in NEVADA’s network. At present these features include (i) disallowance of call forwarding to international locations and 10XXX/101XXX cut-through, (ii) coin originating AN1 II digits, (iii) dial tone reorigination patches, (iv) terminating blocking of 800/888 and (v) 900 blocking.

5.2.

In addition, subject to section 6.3 below and Section 1.6 of Attachment 6, NEVADA shall provide partitioned access within pertinent Operations Support Systems (“OSS”) for fraud control.

Rates

6.1.

Terminating blocking of 800 and 900 blocking are available as Local Services, at the rates specified in Attachment 8.

6.2.

Disallowance of call forwarding to international locations and 10XXX/101XXX cut-through, coin originating ANI II digits, and dial tone reorigination patches, are available with Local Services, basic exchange service or LSNE, at no additional charge.

6.3.

Future fraud control features and functionalities will be available at a charge, if any, determined pursuant to the Act, regulations thereunder and relevant FCC and Commission decisions.

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Law Enforcement Interface

7.1.

Each Party shall provide the other Party with a single point of contact to interface on a twenty-four (24) hour, seven (7) day a week basis on law enforcement and service annoyance issues, including, without limitation, call traces, wiretaps and traps.

7.2.

NEVADA will provide necessary assistance to law enforcement personnel to facilitate the execution of court orders addressed to NEVADA that authorize wiretaps and dialed number recorders relating to services and facilities of CLEC customers. NEVADA will notify law enforcement personnel that the court order applies to an CLEC circuit, not a NEVADA circuit. NEVADA will bill the appropriate law enforcement agency for these services under its customary practices.

7.3.

When requested by CLEC for security purposes, NEVADA shall use reasonable best efforts to provide CLEC with Recorded Usage Data within two (2) hours of the call completion but in any event shall provide such data not later than twenty-four (24) hours of call completion. The Recorded Usage Data may be provided in AMA format.

7.4.

CLEC will serve as agent for CLEC Customers in regard to call annoyance issues. NEVADA shall refer to CLEC any calls from CLEC Customers with regard to call annoyance Upon CLEC’s request for line identification due to CLEC’s customer receiving harassing calls, NEVADA will provide line identification and pass through appropriate fees to CLEC where CLASS features are unavailable for CLEC’s end user. CLEC bears primary responsibility for all aspects of investigating harassing and annoyance call complaints from its customers; NEVADA will cooperate with CLEC to resolve such complaints. CLEC is responsible for all interaction with law enforcement agencies.

ATTACHMENT 17 PERFORMANCE MEASURES – NV

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NEVADA/LIBERTY TELECOM LLC

ATTACHMENT 17

PERFORMANCE MEASURES

ATTACHMENT 17 PERFORMANCE MEASURES – NV

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NEVADA/LIBERTY TELECOM LLC

PERFORMANCE MEASUREMENTS

TABLE OF CONTENTS


Section		Page

A. Performance Index and Measurements:

A.1. Provisioning		5

A.2. Maintenance		13

A.3. Directory Assistance		18

A.4. Wholesale Billing		20

A.5. Usage Data Transfer		22

A.6 Network Performance		25

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Introduction

Pursuant to Section 11 of this Agreement, Section A of this Attachment 17 sets forth the performance measurements applicable on an interim basis to Local Services, Network Elements or Combinations provided under this Agreement. These measurements will be modified based upon the outcome of an investigatory docket opened by the Commission to review and evaluate appropriate performance measurements for ILECs, including NEVADA, to consistently insure that there is fair and effective competition in the local exchange market in Nevada.

As experience is acquired under this Agreement with the new business processes established, the Parties expect to learn which measurements set forth in Section A are more or less useful than others. The Parties also expect that experience will show whether new measurements are needed or whether certain existing measurements are not needed. Accordingly, while this Agreement is in effect, either Party may, from time to time, request the addition, deletion or modification of the measures set forth in Section A. For example, the Parties will work together in good faith to develop an appropriate measure for Held Orders. In the event the Parties cannot agree on such addition, deletion or modification they will submit such dispute for resolution to an Inter-Company Review Board, as identified in Section 3.1 of Attachment 3 to this Agreement provided, however, that the other provisions of Attachment 3 shall not apply.

Unless otherwise stated, NEVADA shall make monthly reports to CLEC for all performance measures. Should a dispute arise concerning the accuracy of any of NEVADA’s measurements, CLEC may audit them under procedures set out in Section 10.9 of the Umbrella Agreement.

NEVADA will provide the monthly results for both NEVADA retail and CLEC local, as well as data sufficient for CLEC to determine that the calculation was based on complete data and the calculation itself is accurate and complete.

II.

“Parity” Defined: NEVADA shall provide services to CLEC that, for any relevant period of measurement, have substantially the same characteristics of timeliness and performance as NEVADA provides at retail and, for such purpose, those services shall be deemed to have substantially the same characteristics for any population of thirty (30) or more observations if it has the same statistical distribution at the 90% confidence interval. Service Parity is achieved when NEVADA’S service performance, as defined by the designated comparable measures, is within 1.65 standard deviations (90% confidence level) of the average retail performance for the equivalent retail product or service, subject to the definitions contained within this Attachment 17. The calculation of 1.65 standard deviations will be based on the most recent two full calendar quarters of actual performance and revised quarterly. As used in the preceding sentence, NEVADA’s “average retail performance for the equivalent retail product or service” shall be calculated using all available observations of NEVADA performance, rather than any form of sampling. “NEVADA’s service performance” for

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CLEC shall, similarly, be calculated using all available observations. Average performance will be measured and reported monthly for each comparable measure. Performance credits will apply when performance is not at parity.

Service Parity applies to the comparable measures only; other agreed to performance measures will be based on specified service measurements.

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Section A

A.1 Provisioning Performance Measurements

% Installation Appointments Commitment Met

Definition:

This measures how well NEVADA fulfilled the due date commitment received on the Firm Order Commitment (FOC) for each service order. (e.g., The due date is 4/01/96 am, service is installed and the order is completed 4/01/96 am). This measure excludes disconnect order types.

Method of Calculation:

This metric will be at parity with services NEVADA offers to itself and its affiliates.


Total number of orders completed on time
Total number of orders completed		x 100

Reporting Period:

Monthly, and sorted by business, residence, ISDN, and trunks .

NEVADA agrees to further sort results by service order activity type if capability is reasonably available.

% Trouble Reports Within 30 Days

Definition:

This measures the number of trouble reports that occur within the first 30 days of service installation (e.g., Service is installed on 4/01/96, a trouble is reported on 5/01/96).

Method of Calculation:

This metric will be at parity with services NEVADA offers to itself and its affiliates.


Total number of installations with trouble reported within 30 days from compl.
Total number of service orders completed		x 100

Reporting Period:

Monthly, and sorted by Business, Residence, ISDN, and trunks.

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Installation Intervals

Definition:

This measures whether the average interval quoted to complete CLEC initiated service orders is at parity with average intervals quoted to NEVADA’s retail customers.

Measures total interval from point at which NEVADA receives an order for service/features and ending when service order is installed and complete. To be measured and sorted by the following order types:

Method of Calculation:

NEVADA will provide the average due date intervals quoted to its retail customers compared to the average due date intervals quoted to CLEC local.

Reporting Period:

Monthly

Firm Order Confirmation (FOC) or Rejects Received in <4 Hours (Pre Electronic Interface)

Definition:

This measures the frequency the supplier sends a FOC or rejects within the specified timeframe of 4 hours. (e.g., Service order sent on 4/01/96 at 10:00 am, FOC sent no later than 4/01/96 at 1:59 PM.) This measurement is applicable in a pre Electronic Interface (Gateway) environment.

Method of Calculation:

Total Number of FOC’s or Rejects returned

in <4 Hours

Total Number of FOC’s or Rejects to be returned

x 100

Report Period:

Monthly

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Firm Order Confirmation (FOC) or Rejects Received in < 15 Seconds (Post El)

Definition:

This measures the frequency the supplier sends a FOC or rejects within the specified timeframe of 15 seconds. (e.g., Service order sent on 4/01/96 at 10:00:00 am, FOC sent no later than 4/01/96 at 10:00:15 AM.) This measurement is applicable in a post Electronic Interface (Gateway) environment.

Method of Calculation:


Total Number of FOC’s or Rejects returned in <15 Seconds
Total Number of FOC’s or Rejects to be returned		x 100

Report Period:

Monthly

Firm Order Confirmation, Rejects, and Jeopardies Quality - % Accurate and Complete

Definition:

This measures the accuracy and completeness of FOCs, rejects, and jeopardizes returned to CLEC.

Method of Calculation:


Total Number of FOCs, Rejects, and Jeopardies returned accurately and complete < 4 hours		x 100
Total Number of FOCs, Rejects, and Jeopardies to be returned for the month

Reporting Period:

Monthly

Notification of Migration from CLEC to Other LSP - % On Time

Definition:

This measures the timeliness of migration notifications to CLEC.

Method of Calculation:

Measurements will be calculated by Business, Residence, ISDN, and LINKS.


Total Number of Migration Notifications returned £ 16 Business Hours
Total Number of Migration Notifications returned for the month		x 100

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Reporting Period:

Monthly, and sorted by Business, Residence, ISDN, and LINKS.

Speed of Answer (a) and (b)

Definition:

This measures the speed at which the supplier answers the phone when CLEC calls for a telephone number (TN) assignment and street address validation, etc. (e.g., If CLEC calls at 10:01:10, the supplier should pick-up the phone no later than (a)10:01:30, and (b)10:01:40.

Method of Calculation:


(a)	Number of times the phone was answered in <20 seconds
	Total number of calls received	x 100

(b)	Number of times the phone was answered in <30 seconds
	Total number of calls received	x 100

Reporting Period:

Monthly

Requests for Assignment of Telephone Numbers Returned Immediately (Post El)

Definition:

This measures the timeframe it takes to provide CLEC with telephone number assignments on demand. This measurement is applicable in a post electronic interface (Gateway) environment.

Method of Calculation:


Number of Times when Telephone Numbers were Provided on the Initial Call £ 2 sec.
Total Number of Requests for Telephone Numbers		x 100

Number of Times when Telephone Numbers were Provided on the Initial Call £ 5 sec.

Total Number of Requests for Telephone Numbers		x 100

Reporting Period:

Monthly

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10.

Requests for Telephone Numbers Returned Immediately (Pre El)

Definition:

This measures the timeframe it takes to provide CLEC with telephone number requests on demand. This measurement is applicable in a pre electronic interface (Gateway) environment.

Method of Calculation:


Number of Times when Telephone Numbers were Provided on the Initial Call.
Total Number of Requests for Telephone Numbers		x 100

Reporting Period:

Monthly

11.

Requests for >30 Telephone Numbers

Definition:

As a measurement of comparable service this metric will be at parity with NEVADA’s retail service. This measures the timeframe it takes to provide CLEC with more than 30 telephone number requests. Ranges of telephone numbers and associated timeframes to be defined by NEVADA.

Method of Calculation:


Number of Times when Telephone Number were Provided by Close of Business on Next Business Day
Total Number of Requests for More than 30 Telephone Numbers		x 100

12.

Timeliness of Providing Pre-Order Information (Post El)

Definition:

This measures the timeframe it takes to provide CLEC with Customer Service Records (CSR), due date reservation, feature function availability, facility availability, street address validation, and appointment scheduling. This measurement is applicable in a post electronic interface (Gateway) environment.

Method of Calculation:


Pre-Order Information Received £ 2 Sec.
Total Pre-Order Information Requests		x 100

Pre-Order Information Received £ 5 Sec.
Total Pre-Order Information Requests		x 100

Reporting Period:

Monthly

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13.

Requests for Customer Service Records (CSR) (Pre El) (smaller volume orders)

Definition:

Measures the percent of Customer Service Records sent to CLEC within the specified number of hours after receiving the request. This measurement applies to less than seven (7) Basic Exchange lines billed under one number and less than seven (7) Centrex lines or seven (7) PBX trunks, or seven (7) ISDN lines, billed under one number. Measurements will be calculated by Business (Single and Multi-line, Centrex, PBX Trunks and ISDN), Residence and LINK. This measurement is applicable in a pre electronic interface (Gateway) environment.

Method of Calculation:


Number of CSRs received <X* Hours
Total Number of Requests for CSR		x 100

During the first 30 days from the date of CLEC’s first live order, the measurement will be CSRs received by CLEC in less than 8 business hours after CLEC’s request. From then on, the measurement will be CSRs received by CLEC in less than 4 business hours after CLEC’s request.

CSRs will be provided via facsimile or Federal Express, at CLEC’s option. The measurement begins when NEVADA receives CLEC’s request and ends when CLEC receives the CSR from NEVADA, as documented by the time stamp on the facsimile or Federal Express envelope.

Reporting Period:

Monthly, sorted by Business (business includes Single and Multi-line, Centrex, PBX Trunks and ISDN), and Residence.

14.

Requests for Customer Service Records (CSR) (Pre El) (7 lines or greater)

Definition:

Measures the percent of Customer Service Records sent to CLEC within 16 business hours of receiving the request. This measurement applies to requests for CSRs exceeding the volumes specified above in paragraph 13. Measurements will be calculated by Business (Single and Multi-line, Centrex, PBX Trunks and ISDN, Residence and LINK. This measurement is applicable in a pre electronic interface (Gateway) environment.

Method of Calculation:


Number of CSRs received <16 business Hours
Total Number of Requests for CSRs		x 100

CSRs will be provided via facsimile or Federal Express, at CLEC’s option. The measurement begins when NEVADA receives CLEC’s request and ends when

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CLEC receives the CSR from NEVADA, as documented by the time stamp on the facsimile or Federal Express envelope.

Reporting Period:

Monthly, and sorted by Business (Single and Multi-line, Centrex, PBX Trunks and ISDN) and Residence.

15.

Local PIC Change - % On Time

Definition:

This measures the timeliness of processing primary interexchange carrier (PIC) changes.

Method of Calculation:


Total Number of PIC Changes Completed Within 24 Hours
Total Number of PIC Change Requests		x 100

Reporting Period:

Monthly

16.

% Service Order Completion On Time (Post El)

Definition:

This measures the timeliness of Service Order Completion Notifications. Completion Notifications are to be received by CLEC within 30 minutes of completion. This measurement is applicable to a post electronic interface (Gateway) environment.

Method of Calculation:


Total Number of Completions Received within 30 minutes of completion
Total Number of Completions Received		x 100

Reporting Period:

Monthly

17.

% Service Order Completion On Time (Pre El)

Definition:

This measures the timeliness of Service Order Completion Notifications. Completion Notifications are to be received by CLEC within 12 business hours of completion. This measurement is applicable to a pre electronic interface (Gateway) environment.

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Method of Calculation:


Total Number of Completions Received within 12 Business Hours of completion
Total Number of Completions Received		x 100

Reporting Period:

Monthly

18.

Notice of New or Change in Availability of Service Offerings

Definition:

Measures the amount of advance notice provided to CLEC announcing new service offerings or changes in availability of service offerings prior to the effective date. Includes the introduction or discontinuance of any features.

Method of Calculation:


Total Number of Notifications Received within 60 days Prior to Effective Date
Total Number of New/Changes Effective within 60 days Prior to Effective Date		x 100

Reporting Period:

Quarterly, results reported within ten (10) business days from the last day of the Report Period.

19.

Forecasting

Definition:

Measures the accuracy of forecasted volumes of Link, or Residence, Business (includes PBX trunk and ISDN) resale lines.

Method of Calculation:


Total Number of Forecasted Volumes of Lines
Total Number of Actual Lines Ordered		x 100

Reporting Period:

Monthly, and sorted by Business (business includes Centrex, ISDN and PBX trunks) and Residence and Link.

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A.2 Maintenance Performance Measurements

(Measurements on Maintenance shall include incidents resulting in a “test O.K.” report but shall exclude incidents in which the NEVADA network is “proven out” or excluded as the cause of the trouble)

Repair Bureau Availability

Definition:

Measures the percentage of scheduled time that the Access Provider Repair Bureau (or the Electronic Bonding process) is in operation. Scheduled time is 7 days a week, 24 hours per day, 365 days per year.

Method of Calculation:


Total number of hours per month that either the Nevada work center or EBI is unavailable
Total Number of hours per month		x 100

Reporting Period:

Monthly

Speed of Answer

Definition:

Measures Nevada’s speed of answering trouble reports sent by CLEC via a telephone call.

Method of Calculation:


Number of call per month answered within “X” seconds
Number of calls per month from CLEC to Supplier		x 100

Report where “x” = 20 seconds and where “x” = 30 seconds

Reporting Period:

Monthly

% Appointments Met

Definition:

This measures how well NEVADA fulfilled the due date and time commitment to resolve and close a trouble condition reported by CLEC. True commitments, or estimates of time-to-restore (ETTR), should always be given by NEVADA.

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Method of Calculation:


Number of times trouble was resolved within the ETTR
Number of times ETTR was required		x 100

This metric will be at parity with services NEVADA offers to itself and its affiliates.

Reporting Period:

Monthly, and sorted by Business (business includes Centrex, ISDN and PBX trunks) and Residence.

Time To Restore - Out Of Service (OOS) - Visit (Dispatch) Required

Definition:

Measures the distribution of time required to restore service with the condition that the customer is out of service (OOS) and a dispatch is required. The time to restore is measured from the time NEVADA provides CLEC with a trouble ticket number until NEVADA notifies CLEC of trouble clearance or end-user restoral.

Method of Calculation:


Total Number of OOS/Dispatch Required Resolved £ 4 Hours
Total Number of OOS/Dispatch Required Referrals		x 100

Total Number of OOS/Dispatch Required Resolved £ 8 Hours
Total Number of OOS/Dispatch Required Referrals		x 100

Total Number of OOS/Dispatch Required Resolved £ 16 Hours
Total Number of OOS/Dispatch Required Referrals		x 100

Reporting Period:

Monthly

Time To Restore - Out of Service (OOS) - No Visit (Dispatch) Required

Definition:

Measures the distribution of time required to restore service with the condition that the customer is out of service and a dispatch is not required. The time to restore is measured from the time NEVADA provides CLEC with a trouble ticket number until NEVADA notifies CLEC of trouble clearance or end-user restoral.

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Method of Calculation:


Total Number of OOS/No Dispatch Required Resolved £ 2 Hours
Total Number of OOS/No Dispatch Required Referrals		x 100

Total Number of OOS/No Dispatch Required Resolved £ 3 Hours
Total Number of OOS/No Dispatch Required Referrals		x 100

Total Number of OOS/No Dispatch Required Resolved £ 4 Hours
Total Number of OOS/No Dispatch Required Referrals		x 100

Reporting Period:

Monthly

Time To Restore - Other/Service Degradation/Feature Problems

Definition:

Measures the distribution of time required to restore a customer’s full features, functionality, and performance with the condition that the customer is not out of service.

Method of Calculation:


Total Number of Other Service Troubles Resolved £ 24 Hours
Total Number of Other Service Trouble Referrals		x 100

Network Event / Emergency Network Outage Notification

Definition:

A Network Event/Emergency Network Outage is defined as all category 1 equipment and/or facility failures as enumerated in Attachment 12, Appendix A.

Method of Calculation:


Number of Notifications Received within one hour
Number of Category 1 Network Events		x 100

Reporting Period:

Monthly

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Status Call to CLEC

Definition:

(a)

If a commitment of a trouble restoral is missed, NEVADA shall call CLEC regarding the miss. A new commitment date and time should be given at this time.

(b)

Status on a trouble while it is being fixed (i.e., progress information) will be asked of NEVADA by CLEC.

Method of Calculation:


Total Number of Times Status Met Measurement Criteria
Total Number of Opportunities for Status Required		x 100



Measurement Criteria

1. Notification provided within 1 hour of missed restoral.

2. Status on a current trouble report given immediately upon request.

3. Status on a restoration reported within 10 minutes of restoral

Reporting Period:

NEVADA agrees this to be a valid measurement; however, NEVADA is unable to track an accurate measurement internally without performing an audit at this time.

At CLEC’s request, an Audit will be conducted covering a mutually agreed-upon timeframe (Maximum Audit Requests - Once Within a 12-Month Period).

% Repeat Troubles within 30 Days

Definition:

The repeat rate includes troubles received on the same telephone line within the current plus previous report month. Any time a customer reports two or more troubles on the same telephone line, this will be considered one repeat.

Method of Calculation:

This metric will be at parity with services NEVADA offers to itself and its affiliates. Subsequent trouble reports on the same line are not included in this calculation.


Number of telephone lines reporting ³ 2 troubles in the previous 30 days
Number of troubles in the previous 30 days		x 100

Count those troubles with a second trouble ticket coded out as Came Clear (CC), Central Office (CO), Facility (FAC), or Station (STA) that follow an initial ticket coded out as any Found or Non Found disposition.

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NEVADA/LIBERTY TELECOM LLC

Reporting Period:

Monthly, and sorted by business, residence, ISDN, and trunks.

10.

Troubles per 100 Lines

Definition:

The metric measures the number of troubles per 100 lines per month.

Method of Calculation:

This metric will be at parity with services NEVADA offers to itself and its affiliates.


Number of troubles per month
Number of Lines		x 100

Exclude troubles caused by Customer Education

Reporting Period:

Monthly, and sorted by business, residence, ISDN, and trunks.

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A.3 Directory Assistance Performance Measurements

System Availability (Voice)

Definition:

Measures availability of the Directory Assistance Voice (DA) system. Scheduled availability is twenty-four hours a day, seven days a week.

Method of Calculation:


Number of hours per month that the DA System is unavailable.
Total Number of Hours Per Month (24 hrs per day, 7 days per week)

Reporting Period:

Monthly

% Notification of Outages

Definition:

Measures timeliness of notification to CLEC of any outage and blockage in the Directory Assistance (DA) Network.

Method of Calculation:


Number of Outage Notifications made within 15 minutes
Number of Outages		x 100

Reporting Period:

Monthly

Outage Notification Interval Definition

Definition:

Measures timeliness of NEVADA’s submission in writing to its regional CLEC Customer Connectivity Performance Management contact of notice of any major outages or blockages in the NEVADA Assistance (DA) access network. The following specific information is required:

•

Numbering Plan Areas (NPAs) affected

•

Date and time of outage/blockage

•

Length of outage/blockage

•

Root cause of outage/blockage

•

Gap Closure plan

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Method of Calculation:


Number of Outage notifications within 2 Business Days
Number of Outages		x 100

Restoral Status Interval (Voice)

Definition:

Measures timeliness of NEVADA’s notification to the CLEC Operations Center of the prospects for service restoral on a proactive basis.

Method of Calculation:


Number of Restoral Notifications Made Within 30 minutes of Request
Number or Restorals		x 100

Reporting Period:

Monthly

Restoral Notification Interval (Voice)

Definition:

Measures timeliness of NEVADA’s notification to the CLEC RNOC after DA service is restored.

Method of Calculation:


Number of Restoral Notifications Made Within 15 minutes
Number or Restorals		x 100

Reporting Period:

Monthly

Time to Answer (Voice)

Definition:

Time to Answer (TTA) is defined as the time the customer’s call is received in NEVADA’s DA switch to the time the call is attached to the DA Operator’s position. The measurement should be determined for the complex or base unit, except where NEVADA’s DA is a single DA Bureau served by NEVADA’s DA switch.

85% or more of calls answered in 12 seconds.

For VRU service, 100% of calls answered within 2 seconds

Reporting Period:

Monthly

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A.4 Local Wholesale Billing

Performance Measurements

The Performance Measurements in this Section A.4 are under further development, by mutual agreement, and will be included in the separate Pre-Bill Certification Operating Agreement. Until the Long Term Operating Agreement is in place, a jointly agreed upon manual process will be in place to provide Wholesale Bill financial assurance.

For services that are billable through systems other than CABS (i.e. CENTREX and/or ISDN may require CRIS billing), the Performance Measurements for billing will be established with the implementation of those services.

As CLEC and Pacific Bell develop new or modified measurements for Local Wholesale Billing, the Parties shall meet and confer to determine whether to adopt comparable measurements.

Timeliness of Mechanized Local Bill Delivery

Definition:

Measures timeliness of delivery of mechanized bills. (Count begins first day after bill date).

Method of Calculation:


# of mechanized bills received within ten days
# of mechanized bills processed		x 100

Timeliness of Local Service Order Billing

Definition:

Measures the number of local service orders billed within the current bill cycle.

Method of Calculation:

Calculation will be based on a statistically valid sample of billed orders.


Number of local orders billed in correct bill cycle
Total Service Orders		x 100

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Accuracy of Mechanized CABS Bill Format

Definition:

Measures the percentage of mechanized bills that pass CLEC’s validation edit process the first time.

Method of Calculation:


Number of accurately formatted CABS Mechanized Bills
Total number of CABS mechanized bills		x 100

Financial Accuracy of Local Other Charges & Credits Billing

Definition:

NEVADA renders accurate Local Other Charges & Credits billing.

Method of Calculation:

Calculation will be based on a statistically valid sample of OC&C charges.


100 - Total Estimated Net Consequences $ (OC&C REC + NRC)
Total Net OC&C Billed $		x 100

Timeliness of Correction/Adjustment Dollars

Definition:

Measures the number of adjustments corrected within the agreed upon time frames.

Method of Calculation:


Errors Corrected in agreed upon timeframe
Total Errors		x 100

Bill Period Closure

Definition:

Measures the review of each bill within agreed upon time frames.

Method of Calculation:

No Formula Needed

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A.5 Usage Data Transfer

Performance Measurements

General Description:

NEVADA will provide Local Usage Information detail in an accurate timely manner. The format and content is described in the Bellcore EXCHANGE MESSAGE RECORD (EMR) document in effect as of the Effective Date of this Agreement and the CLEC Local Resale Data Transfer Requirements.

Because these processes are new, CLEC and NEVADA agree to jointly review and revise these performance measurements as Local Resale is fully implemented to ensure that:

•

the processes are stabilized and that agreed upon in-service volumes are met,

•

comparative measures of parity with NEVADA’s retail processes are established, where appropriate,

•

the standards reflect elements required by CLEC to bill end users,

•

an accurate baseline using some historical data for resale is in place.

% Timeliness

Definition:

NEVADA will mechanically transmit, via CONNECT:Direct, all available usage records to CLEC’s Message Processing Center once a day, Monday through Friday, or as negotiated.

CLEC and/or NEVADA’s Data Center Holidays are excluded. CLEC and NEVADA will exchange schedules of designated holidays.

By DATE TBD, NEVADA and CLEC will jointly audit, review, and agree on comparative measures of timeliness; i.e. a measure of parity between the methods used to provide usage data to NEVADA’s retail billing and the methods used to process CLEC’s usage data to CLEC. In-service thresholds will be determined using accepted statistical algorithms.

The benchmarks for timeliness will be established based on CLEC’s Local Market Entry (LME) date and will commence as required for Service Readiness Testing (SRT) and/or Market Readiness Testing (MRT).

Reporting Period:

Monthly

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% Accuracy

Definition:

NEVADA will provide Recorded Usage Data in the format and with the content as defined in the Bellcore document. These measures relate only to Unbillable unrated local and local toll messages due to critical edit failures (format errors).

Method of Calculation:


Total Number of Unrated Local Messages Transmitted Correctly
Total Number of Unrated Local Messages Transmitted		x 100

Note: No comparative measure applies.

Reporting Period:

Monthly

% Error Free Data Packs

Definition:

NEVADA will initiate and transmit all packs that are error free in the format agreed, as defined in the CLEC Local Resale Requirements.

Method of Calculation:


Number of File Received
Number of Files Sent		x 100

Note:

Joint review of performance and value for this standard will be done after six months from the Effective Date.

Reporting Period:

Monthly

% Recorded Usage Data Error Resolved

Definition:

Measures accuracy and completeness of the Recorded Usage Data NEVADA transmits to CLEC. The level of detail includes but not limited to: detail required to Rating the call, Duration, Correct Originating/Terminating information, etc. The error is reported to NEVADA as a Modification Request (MR). Performance is measure at two levels—Severity 1 or Severity 2.

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Method of Calculation:

Severity 1. Includes messages that are bill affecting and represents 1% of the current customer base. Contact to be made by telephone.


Number of Severity 1 MR’s fixed <24 Hours
Number of Severity 1 MR’s		x 100

Note:

100% of All Severity 1 MR to be fixed within 5 days

Severity 2: Non–bill affecting errors. Contact may be by phone, fax, e-mail, etc.


Number of Severity 2 MR fixed <3 days
Number of Severity 2 MR		x 100

Note: 100% of All Severity 2 MR to be fixed within 10 days

% Inquiries Responsiveness

Definition:

Measures timeliness of NEVADA’s response to usage inquires. Measurement criteria is response within 24 hours of CLEC request for information, Monday through Friday. Severity 1 MR will be responded to on a seven day a week basis. CLEC will receive continuous status reports until the request for information is satisfied.

Method of Calculation:


Number of Billing Inquiries Responded to 24 Hours
Number of Billing Inquiries		x 100

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A.6 Network Performance Measurements

Metric: Switched Service Disruption

Market:

All switched services

Measurement:

Number of occurrences in which blocking of call attempts from end user location >= 50% for >= 30 minutes.

Description:

Tracks the occurrence of significant service degradation at an end user location because of network difficulties or competition for limited resources due to NEVADA responsible equipment, facility, software, or human/process error.

Reporting Period:

Monthly

Metric: Network Event

Market:

All switched services

Measurement:

Number of occurrences of 5000 or more blocked call attempts within 10 minutes.

Description:

Tracks the occurrence of significant service degradation to multiple customers because of network difficulties or competition for limited resources due to NEVADA responsible equipment, facility, software, or human/process error.

Reporting Period:

Monthly

Metric: Blocked Calls

Market:

All switched services

Measurement:

Percentage of Local Exchange and IntraLATA Toll calls blocked (NID to NID).

Percentage of Interexchange Access/Egress calls blocked (NID to POP).

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Description:

Tracks the fraction of call origination attempts denied service because of competition for limited resources within the network due to NEVADA responsible equipment, facility, software, or human/process error.

Reporting Period:

Monthly

Metric: Blocked Dial Tone

Market:

All switched services

Measurement:

Percentage of Blocked Dial Tone during average busy season busy hour (ABSBH).

Description:

Tracks the fraction of call origination attempts experiencing greater than 3 seconds of delay in receiving dial tone after going off hook.

Reporting Period:

Monthly

Metric:

Signaling Control Points (SCPs)/Databases availability.

Market:

All switched services

Measurements:

SCPs/Databases unavailability reported on an annualized basis as minutes per. Percentage of CLEC customer records updated in databases within 24 hours.

Description:

Tracks the availability of Signaling Control Points (SCPs) and database content to enable call completion and provide enhanced feature treatment when applicable e.g. CLASS features (caller ID, auto call–back, etc.), billing and calling card information, 800 service, etc.

Reporting Period:

Monthly

Metric: Line Information Database (LIDB) Accuracy

Market:

All switched services

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Measurements:

Percentage Reply Rate to all query attempts. Percentage Query time-out at LIDB. Percentage Unexpected data values in replies for all queries. % of queries return a missing customer record.

Description:

Tracks the performance of the Line Information Database (LIDB) to provide billing and calling card information when applicable e.g. customer line allows 3rd party billing, calling card number is valid, etc.

Reporting Period:

Monthly