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Sample Business Contracts

Carrier Services Agreement - Qwest Communications Corp. and CallWave Inc.

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QWEST COMMUNICATIONS CORPORATION

CARRIER SERVICES AGREEMENT


THIS CARRIER SERVICES AGREEMENT (the “Agreement”) is entered into by and between Qwest Communications Corporation (“Qwest”), a Delaware corporation, located at 555 17th Street, Denver, Colorado 80202, and CallWave, Inc. (the “Customer”), a California corporation located at 136 West Canon Perdido Street, Santa Barbara, California 93101, facsimile number (775) 542-1000. Qwest and Customer are sometimes referred to in this Agreement collectively as the Parties and singularly as a “Party.”


TERMS AND CONDITIONS


1. Scope of Agreement

Upon the request of Customer, Qwest agrees to provide to Customer the Qwest services for the prices and subject to the terms and conditions set forth herein described in the exhibits attached hereto (the “Service(s)”); provided, however, Federal law prohibits Qwest from providing interLATA long distance services in Arizona, Colorado, Idaho, Iowa, Minnesota, Montana, Nebraska, New Mexico, North Dakota, Oregon, South Dakota, Utah, Washington, and Wyoming (i.e., voice and data services that originate in such states, private line with one end point in those states, or toll free service that terminates in such states) until Qwest has obtained authorization to provide such services in those states. The Services shall be provided in accordance with Industry standards for such Services, Customer recognizes that certain of the Services or components of the Services may be provided by Affiliates (as hereinafter defined) of Qwest. To the extent certain terms are not covered in this Agreement, the Services may be provided pursuant to Qwest Tariff F.C.C. No. 2 and No. 3 and applicable state tariffs (collectively, the “Tariff(s)”), which are on file with the U.S. Federal Communications Commission (“FCC”) and applicable state regulatory bodies, as modified from time to time by Qwest. As applicable to the furnishing of Services hereunder, the Tariff is hereby incorporated herein, except that the terms and conditions of this Agreement shall supplement or, to the extent inconsistent, supersede Tariff terms and conditions.


2. Monthly Minimum Commitment

(A) Any monthly minimum usage commitments agreed upon by Qwest and Customer shall be set forth in the attached Services Descriptions and rate Exhibits, which such exhibits are specified in Section 3 of this Agreement (the “Monthly Commitment”). Customer acknowledges and agrees that certain rates and discounts may be being provided to Customer hereunder in consideration of Customer’s agreement to meet or exceed the Monthly Commitment and that such rates and discounts would not be offered to Customer without Customer’s agreement to make such commitments.


(B) With respect to Qwest Express switched services (the “Switched Services”), following a one time ramp up period of the first three billing months after the Effective Date (the “Ramp Up Period”), the minimum monthly usage required per DS-l or equivalent thereof (the “Circuits”) is [*] averaged among all Qwest Circuits used by Customer under this Agreement (the “Minimum Facility Utilization”). In the event Customer fails to meet or exceed the Minimum Facility Utilization average Qwest shall give Customer five (5) business days notice that the Customer has not met or exceeded such utilization requirement, Customer agrees, within such five (5) day period, either to (i) bring usage up to such Minimum Facility Utilization average on such Circuits or (ii) release to Qwest those circuits which were under the [*] level for such month. If Customer does not comply with the above requirement, Customer will be assessed a monthly underutilization fee of [*] the “Underutilization Fee”) for each Circuit that was under the [*] level for such month in which Customer failed to meet the average Minimum Facility Utilization.


   

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[*] Confidential treatment has been requested for the bracketed portions. The confidential redacted portion has been omitted and filed separately with the Securities and Exchange Commission.


QWEST COMMUNICATIONS CORPORATION

CARRIER SERVICES AGREEMENT


(C) Qwest and Customer specifically agree that any underutilization fees, deficiency charges or other relief, if any; provided for in this Agreement or the Exhibits relating to any of the commitments in this Agreement or the Exhibits represent mutual good faith estimates of, and bear reasonable relationships to, the actual damages to Qwest in the event of Customer’s failure to meet such commitments or Customer’s underutilization of such circuits; and they do not represent a penalty of any kind. The Parties further agree that such fees, charges and relief are obligations of Customer, subject to specific performance.


3. Service Rates and Terms

(A) Qwest Service descriptions and rates are shown and described in the following Exhibits:

Exhibit B1  

Qwest Express (Blended) and Terminating Services Description

Exhibit B2  

Qwest Express (Blended) and Terminating Services Rate Schedule

Exhibit C1  

Qwest Express _XX Originating and RESP ORG Services Description

Exhibit C2  

Qwest Express _XX Originating and RESP ORG Services Rate Schedule


Qwest reserves the right to eliminate any Service offerings and/or modify any charges for Service offerings upon written notice to Customer as follows:


(1) Rate decreases and additional services offered, If any, in Qwest’s sole discretion, shall be effective immediately upon written notification to the Customer or upon an effective date set forth by Qwest in such notification:


(2) All rates, Services and agreements specified in Exhibits and attachments are subject to change immediately, with no prior notice to Customer, in the event there are mandated surcharges imposed by a federal, state or governmental agency. Further, notwithstanding any statements to the contrary contained in the Tariff, in the event that any regulatory agency, legislative body or court of competent jurisdiction promulgates regulations or modifies existing ones including, without limitation, regulations regarding payphone compensation, access charges and/or universal service (the “Regulatory Activity”), Qwest reserves the right, at any time upon written notice, to: (i) pass through to Customer all, or a portion of, any charges or surcharges directly or indirectly related to such Regulatory Activity; or (ii) modify the rates, including any rate guarantees, and/or other terms and conditions contained in this Agreement and/or the Tariff to reflect the Impact of such Regulatory Activity;


(3) International rates, Services and agreements specified in Exhibits and attachments, including Canadian and Mexican services, are subject to change upon five (5) calendar days written notice to Customer. All other rates, Services and agreements specified in Exhibits and attachments, excluding international, Canadian, and Mexican services, are subject to change upon thirty (30) calendar days written notice to Customer.


4. System Maintenance

Subject to Sections 7 and 12 hereof, Qwest expects, but does not guarantee, that system maintenance normally will not result in service interruptions. If system maintenance should result in the interruption of Service, to the extent possible it shall be accomplished only after prior notification to Customer and will be completed within a reasonable time. Qwest shall use reasonable efforts to give Customer such prior notice.


   

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CARRIER SERVICES AGREEMENT


5. Customer Service

Customer acknowledges and agrees that it shall provide all billing, inquiry, an customer service to Customer’s end-users or customers (the “End-Users”).


6. Representation

Each Party shall not use any trademark, service mark, brand name or any other Intellectual property of the other Party or its respective affiliate without such Party’s prior express written consent. Notwithstanding the foregoing, Customer may disclose, during pre-sale activities, that Qwest is the underlying carrier of its service. In no event shall Customer represent or state to End Users or prospective End Users that it has any relationship with Qwest other than an agreement to purchase Qwest’s services. The Parties agree to promptly and fully cooperate with the other Party to address and resolve all issues, problems, administrative procedures, End User complaints, regulatory investigations or inquiries or any other circumstances arising from Customer’s use of Qwest Services.


7. Financial Responsibility, Payment and Security

(A) Except as (i) otherwise provided in this Agreement or an Exhibit or as (ii) Customer has been otherwise notified by Qwest, all Qwest invoices (the “Invoices”) are due upon receipt. Any invoice which is not paid in full by Customer within thirty (30) calendar days from Invoice date via check or wire transfer, or in another manner explicitly agreed to by Qwest for Customer, shall be considered past due (the 31st day being the “Past Due Date”). All discounts and promotions, if any, and taxes, will be included in the monthly Invoice. Any payment received by Qwest on or after the Past Due Date shall be subject to an interest charge on delinquent amounts at the rate of 1.00% of the late payment per month or the maximum lawful rate allowable under applicable state law, whichever is lower. Such interest charge shall be applied on any late payments, commencing upon the Past Due Date through the actual date of receipt of payment. Any and all applicable national, federal, state and local taxes, including without limitation, all use, sales, value-added, surcharges, excise, franchise, property, commercial, gross receipts, license, privilege or other similar taxes, levies, surcharges, duties fees, or other tax-related surcharges whether charged to or against Qwest or Customer, with respect to the Services or underlying facilities provided by Qwest, as well as any other imposition by any governmental authority which has the effect of increasing Qwest’s cost of providing the Services or the underlying facilities, shall be payable by Customer in addition to the other charges set forth in this Agreement. If full payment is not made when due, Qwest in its sole discretion, shall have the right, after Qwest has given written notice to Customer, to suspend all or any part of the Services until such time as Customer has paid all unpaid balances (including interest), or to terminate all or any part of the Service, except where such non-payment which gives rise to the termination is based upon applicable and valid tax exempt certificates already given to Qwest. During any such suspension, and upon any such termination, no service interruption shall be deemed to occur.


(B) Customer acknowledges that it may not withhold any sums invoiced by Qwest for acrual calls made by Customer including, without limitation, calls made by Customer’s End Users and/or unauthorized third Parties (e.g., fraudulent calls) and charges to Customer’s Qwest account(s), Customer will be responsible for full payment of all charges as reflected on any Qwest billing statement, Independent of Customer’s payment obligations set forth in this section, Customer must notify Qwest within sixty (60) calendar days of receipt of any contested or disputed amount concerning charges as they appear on the Qwest billing statement. Customer’s notification of any contested or disputed amount must be in writing and sent to: Credit & Collections Department, Qwest Communications Corporation, 4650 Lakehurst Court, Dublin, Ohio 43017 or to (614) 798-6460. by facsimile with duplicate notification to follow via regular U.S. Mail or overnight delivery. Written notification must be accompanied with a detailed written support, for any service interruption credit or other credit to which Customer believes itself entitled, and Qwest and Customer will promptly address and attempt to resolve the claim. Qwest, in its sole discretion exercised in good faith, may reject such documentation and/or explanation as in adequate. If Qwest to rejects such documentation, Customer shall have an additional ten(10) business days to provide additional supporting



   

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CARRIER SERVICES AGREEMENT


documentation to Qwest. If Qwest rejects such additional documentation, Qwest shall so notify Customer in which case the disputed portion of the bill shall be paid by Customer within ten (10) business days of Customer’s receipt of Qwest’s final notice of inadequacy. All Credits or adjustments for service outages will be made pursuant to applicable provisions of the Tariffs. In consideration of the discounts offered by Qwest pursuant to this Agreement, with respect to any unpaid balance(s) owed by Customer to Qwest, Qwest shall have the right to offset such unpaid balance(s) from any amounts that Qwest owes to Customer and any of its Affiliates (as hereinafter defined) under any other agreements between the Parties and their respective Affiliates.


(C) Customer acknowledges and agrees that Qwest may reasonably require additional security and/or payment terms under this Agreement prior to the commencement of Services hereunder or during the Term hereunder, and Customer agrees to comply with such request, Customer agrees to provide and/or execute any additional collateral security documents as may be reasonably required by Qwest, if there is a material change in circumstances of Customer’s actual or anticipated usage hereunder or Customer’s financial condition during any time that Customer uses the Service. Qwest shall establish a credit limit for the procurement of the Services by Customer and such credit limit may change from time to time. Qwest will not automatically notify Customer of any such change but will supply such information to Customer upon Customer’s request.


8. Term

The Initial term of this Agreement (the “Initial Term”) will begin on the first day of the first billing cycle following the Effective Date (as hereinafter defined) of this Agreement (the “Initial Service Date”) and will continue for the period of the longer of (i) twenty-four (24) calendar months from the Initial Service Date, or (ii) as long as a term for a Service attached to this Agreement (the “Service Term”) is in effect. The “Effective Date” is defined as the date this Agreement is signed by an authorized officer of Qwest after having been signed by Customer. Applicable Service rates and discounts, if any, shall be effective as of their respective effective date in the applicable Service rate or discount schedule. Following the Initial Term, the Agreement shall continue on a monthly basis (each a “Renewal Term”) until either Party provides the other Party with at least thirty (30) calendar days prior written notice of its intent to terminate this Agreement and the intended date of such termination. This Initial Term and Renewal Terms are sometimes collectively referred to herein as the “Term”.


9. Obligations Upon Expiration or Termination of Term

Upon expiration or termination of this Agreement, Customer shall pay all outstanding balances hereunder in accordance with Section 7. Upon expiration or termination of this Agreement, Customer shall be fully subject to all terms and conditions set forth in the Qwest Tariff for Qwest services by Customer, if any, after such date, and shall receive standard Service rates as provided in any Exhibit(s).


10. Early Termination

(A) Termination by Qwest. In addition to any either rights hereunder, Qwest may terminate Agreement and /or the Service without waiving any rights set forth in this Agreement or the Tariff, if applicable, as follows:


(1) Qwest may terminate this Agreement or this Services immediately without notice if: (1) Qwest is prohibited from furnishing such Services, or (2) If any material Rate, Charge or term of such services is substantially changed by order of the highest court of competent jurisdiction to which the matter is appealed, a legitimate regulatory body, or any other foreign, federal, state or local government authority.


   

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QWEST COMMUNICATIONS CORPORATION

CARRIER SERVICES AGREEMENT


(2) Qwest may terminate this Agreement or the Services in accordance with the terms of Qwest’s Tariff, if applicable, and only with respect to the Services affected by such Tariff. Customer acknowledges that such discontinuance may result in termination of its own services to its own End Users.


(3) Qwest may terminate this Agreement or the Services immediately, without providing Customer with prior notice or an opportunity to cure, under any of the following circumstances:


(i) Customer fails to pay any Invoice (as hereinafter defined) or any portion thereof any Charges to Qwest when due under and in accordance with this Agreement and the relevant Service terms and conditions, other than that otherwise specified within the relevant sections relating to such payments.


(ii) Customer becomes or is declared insolvent or bankrupt, is the subject of any proceedings related to its liquidation, insolvency or for the appointment of a receiver or similar officer for it, make an assignment for the benefit of all or substantially all of its creditors, or enters into an agreement for the composition, extension, or readjustment of all or substantially all of its obligations.


(iii) In the event of a Change of Control of Customer, unless such change is otherwise permitted under the “Assignment” Section under this Agreement. For the purpose of this Agreement, “Change of Control” shall be deemed to have occurred with respect to Customer If: (X) any entity having previously Controlled (as hereinafter defined) by Customer, ceases to do so; (Y) any entity acquires Control of Customer (whether by reason of acquisition, merger, reorganization, operation of law or otherwise); or (Z) all, or substantially all, of the assets of Customer or an entity that Controls Customer are acquired (whether by reason of acquisition, merger, reorganization, operation of law or otherwise) by, or combined by merger with, any other entity. For purposes of this Agreement, “Control” (and “Controls,” “Controlling,” “Controlled by” and “under common Control with” shall be construed accordingly) as applied to any party means the possession directly or indirectly of the power to direct or cause the direction of the management and policies of that party, whether through the ownership of voting securities or by contract or otherwise. Where any two parties together satisfy any of this definition, they shall be deemed to have Control. For purposes of this definition, there shall be attributed to any Party rights and powers of a nominee for it (that is to say, any rights or powers that another Party possesses on its behalf or may be required to exercise on its direction or behalf).


(iv) If Customer fails to abide by any special payment and security terms reasonably required by Qwest in accordance with the Agreement, including, without limitation, Customer’s failure or refusal to provide additional security upon Qwest’s request as permitted under this Agreement.


(v) Upon the commission of any illegal acts on the part of Customer, its officers, directors, employees, contractors, agents, or servants, relating to the subject matter of this Agreement.


(4) Qwest may terminate this Agreement or Services if Customer breaches any other material term of this Agreement, by providing Customer with thirty (30) calendar days’ notice if Customer does not cure such breach, if curable, within such thirty (30) calendar day period.



   

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(B) Termination by Customer. In addition to any other rights hereunder, Customer may terminate this Agreement and/or the affected Service without early termination fee or penalty, except for unpaid charges as of the effective date of termination, as follows:


(1) As long as Customer has satisfied in full any minimum Revenue Commitment as set forth and described in the applicable Exhibit(s), Customer shall have the right to terminate this Agreement for convenience during the Initial Term without early termination fee or penalty, except for Customer’s payment of unpaid Services usage charges accrued prior to the date of termination, by providing written notice of such intent to terminate and the intended date of termination given to Qwest not less than thirty (30) calendar days prior to the date of termination set forth in such notification.


(2) In the event of any material adverse: (i) increase in rates for Services utilized by Customer, (ii) change in the Tariff, or (iii) change in the Services, Customer may terminate this Agreement or the affected Services without early termination fee or penalty, if such written notice of termination is delivered to Qwest within thirty (30) calendar days of the effective date of such material increase or change. If Customer does not deliver such notice to Qwest within such thirty (30) calendar day period, Customer will be deemed to have waived its right to terminate this Agreement based upon such material increase or change.


(3) With respect to the Switched Services, Customer may terminate this Agreement or the Switched Services by giving Qwest thirty (30) calendar days written notice prior to the date of such cancellation. If the Switched Service provided under this Agreement is the subject of service outages or interruptions accumulating one hundred twenty (60) hours or more over any period of one hundred eighty (180) consecutive calendar days.


(4) Customer may terminate this Agreement or Services if Qwest breaches any other material term of this Agreement, by providing Qwest with thirty (30) calendar days’ notice if Qwest does not cure such breach, if curable, within such thirty (30) calendar day period.


(C) Effect of Termination. Upon expiration or earlier termination of this Agreement, Customer agrees to pay all unpaid balances due under and in accordance with this Agreement to Qwest, Customer agrees that it shall be fully subject to all standard or Tariff terms and conditions then in effect for Services received by it after such date of expiration or termination. Upon the expiration or termination of this Agreement for any reason, except as otherwise provided in this Agreement and to any rights and/or obligations that have accrued prior to termination, neither Party shall have any further obligations of a continuing nature.


11. Default

Without regard to any other provisions of this Agreement or rights hereunder, the Parties agree that it shall be a material default under this Agreement if Customer fails to pay Qwest in accordance with Section 7 of this Agreement. Upon default under this Section 11, Qwest shall be entitled to all rights and remedies under the Qwest Tariff and other applicable law.


12. Liability

EXCEPT AS PROVIDED OTHERWISE IN A SERVICE EXHIBIT, QWEST’S LIABILITY ARISING OUT OF MISTAKES, ACCIDENTS, OMISSIONS, INTERRUPTIONS, ERRORS, DELAYS, OR DEFECTS IN THE ORDERING, PROCESSING, PROVISIONING, INSTALLATION OR TRANSMISSION OF ANY SERVICES SHALL IN NO EVENT EXCEED THE AMOUNT OF THE APPLICABLE CREDITS IN ACCORDANCE WITH ITS CREDIT


   

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POLICIES THEN IN EFFECT. WITHOUT LIMITING THE FOREGOING, QWEST SHALL HAVE NO OBLIGATION TO PROVIDE ALTERNATIVE ROUTING WITH RESPECT TO ANY SERVICE OR TRANSMISSION CAPACITY PROVIDED PURSUANT TO THIS AGREEMENT. IN NO EVENT SHALL QWEST BE LIABLE TO CUSTOMER OR ANY OTHER PERSON, FIRM OR ENTITY IN ANY OTHER RESPECT, FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, SPECIAL, INCIDENTAL, ACTUAL, OR PUNITIVE DAMAGES, OR FOR ANY LOST PROFITS OF ANY KIND OR NATURE WHATSOEVER, EVEN IF FORESEEABLE, ARISING OUT OF ANY MISTAKE, ACCIDENT, ERROR, OMISSION, INTERRUPTION, DELAY OR DEFECT IN THE ORDERING, PROCESSING, PROVISIONING, INSTALLATION OR TRANSMISSION OF ANY SERVICES OR THE OBLIGATIONS OF QWEST PURSUANT TO THIS AGREEMENT AND ANY EXHIBITS HERETO. QWEST MAKES NO WARRANTY WHETHER EXPRESS, IMPLIED OR STATUTORY, AS TO THE DESCRIPTION, QUALITY, MERCHANTABILITY, COMPLETENESS OR FITNESS FOR ANY PURPOSE OF THE SERVICE OR LOCAL ACCESS OR AS TO ANY OTHER MATTER, ALL OF WHICH WARRANTIES BY QWEST ARE HEREBY EXCLUDED AND DISCLAIMED, FOR THE PURPOSE OF THIS SECTION, THE TERM “QWEST” AND “CUSTOMER” SHALL BE DEEMED TO INCLUDE QWEST, CUSTOMER, AND THEIR RESPECTIVE AFFILIATES, EMPLOYEES, AGENTS, OFFICERS, DIRECTORS, AND AFFILIATES. CUSTOMER HAS ACCEPTED THE LIMITATIONS OF LIABILITY AND DISCLAIMERS SET FORTH HEREIN AS PART OF A BARGAIN TO LOWER THE PRICE OF QWEST’S SERVlCES HEREUNDER AND UNDERSTANDS THAT THE PRICES OF SAID SERVICES WOULD BE HIGHER IF QWEST WERE REQUIRED TO ACCEPT GREATER LIABILITY AND/OR DAMAGE LIABILITY.


13. Relationship

Neither Party shall have the authority to bind the other by contract or otherwise make any representations or guarantees on behalf of the other. Both Parties acknowledge and agree that the relationship arising from this Agreement is one of independent contractor, and does net constitute an agency, joint venture, partnership, employee relationship or franchise.


14. Assignment or Sale

This Agreement shall be binding on Customer and its respective Affiliates, successors, and assigns. Customer shall not assign, sell or transfer this Agreement or the right to receive the Services provided hereunder, whether by operation of law or otherwise, without the prior written consent of Qwest, such consent shall nor be unreasonably withheld by Qwest. Qwest may terminate this Agreement in the event of an actual or purported assignment, sale or transfer of this Agreement, by Customer without Qwest’s prior written consent.


15. Reporting Requirements

Where reporting obligations or requirements are imposed upon Qwest by any third party or regulatory agency, and which such obligations or requirement can only be satisfied by obtaining information from Customer, Customer agrees to comply with such obligations and requirements, as reasonably required by Qwest, and to hold Qwest harmless for any failure of compliance with any such obligations or requirements.


16. Governing Law, Certifications and Warranties

(A) Customer understands that Qwest, in conducting its business is the manner set forth herein, is subject to the Communications Act of 1934, as amended, and as interpreted and applied by the Federal



   

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Communications Commission. All terms of this Agreement not subject to the Communications act of 1934 as amended and as interpreted and applied by the F.C.C. will be interpreted according to New York state law, without regard to the choice of law provisions of such State.


(B) If service is provided solely within a single state in a manner which subjects the Service to regulation by such state, then the terms and conditions of such Service of this Agreement shall be subject to such regulations and to any addendum to this Agreement relating thereto which is delivered by Qwest to Customer. Customer shall have the right to terminate this Agreement within ten (10) business days of receipt of such addendum without further liability hereunder.


(C) Customer certifies and warrants that it, and its business of resale of the Services, is in compliance with and will continue to be in compliance, in all material respects, with all international, federal, state and local laws and regulations relating to its performance under this Agreement. Customer certifies further that it is in good standing under the laws of the States in which it was organized, is existing or is doing business. Customer is solely responsible for obtaining all licenses, approvals and regulatory authority for its operation and the provision of services to its End Users. Any breach of the obligations of a Party under this Section shall be a material breach of this Agreement. If Customer does not comply with this Section, in addition to any remedies available to it at law or in equity, Qwest, in its sole discretion, may elect to decline to accept additional orders under this Agreement or it may immediately terminate this Agreement without further liability or obligation to Customer.


17. Survival

All warranties, representations, indemnities, covenants and other agreements of the Parties hereto shall survive the execution, delivery and termination of this Agreement and shall, notwithstanding the execution, delivery and termination of this Agreement continue in full force and effect. The terms and conditions of the Qwest Tariff along with Section 6, 7, 9, 11, 12, 13, 15, 18, 19, 24 and any provision hereof, which, by its context is intended to survive the termination or expiration hereof, shall also survive. Additionally, any obligation to hold harmless and indemnify a Party hereunder shall survive the termination or expiration of this Agreement.


18. Indemnification

Customer shall indemnify, defend and hold harmless Qwest from and against any claims, actions, damages, liabilities, costs, judgments or expenses (including attorney fees and an allocable portion of in-house counsel fees) arising out of third Party claims resulting from the resale or reselling of the Services, including but not limited to the provision or termination of, or failure to provide, service by Customer to End Users.


19. Nondisclosure

Neither Party shall disclose to any third Party during the term of this Agreement and during the one (1) year period immediately following termination of this Agreement, any of the terms and conditions set forth in this Agreement unless disclosure is required by any state or federal governmental agency, is otherwise required to be disclosed by law, or is necessary in any proceeding establishing rights or obligations under this Agreement. Each Party reserves the right to terminate this Agreement, upon written notification, upon discovery of any disclosure prohibited hereunder.


20. Integration and Amendments

The Agreement together with all Exhibits, represents the entire understanding of the Parties with respect to the subject matter under this Agreement. Any and all prior offers, contracts, agreements, representations


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and understandings made to or with Customer by Qwest or any Affiliate or any Affiliate or predecessors-in-interest with respect to the subject matter under this Agreement, whether oral or written, shall be superseded by this Agreement. All amendments to this Agreement shall be in writing and signed by both Parties.


21. Waiver

The terms, covenants, representations and warranties of this Agreement may be waived only by a written instrument executed by the Party waiving compliance. The failure of either Party at any time to require performance of any provision hereof shall, in no manner, affect the right at a later date to enforce the same. No waiver by either Party of any breach of any term, covenant, representation or warranty contained in this Agreement, whether by conduct or otherwise, in any one or more instances, shall be deemed to be construed as a further or continuing waiver of any such breach or the breach of any other term, covenant, representation or warranty of this Agreement.


22. Severability

In the event that any one or more of the provisions contained in this Agreement shall for any reason be held to be invalid, illegal or unenforceable in any respect, such invalidity, illegality or unenforceability shall not affect any other provision of this Agreement, but this Agreement shall be construed as if such invalid, illegal or unenforceable provision had never been contained herein. Further, In the event that any provision of this Agreement shall be held to be invalid, illegal or unenforceable by virtue of its scope or period of time, but may be made enforceable by a limitation thereof, such provision shall be deemed to be amended to the minimum extent necessary to render it valid, legal and enforceable or in the alternative both Parties shall negotiate in good faith to substitute for such invalid, illegal, or unenforceable provision a mutually acceptable provision that is consistent with the original intent of the Parties.


23. Notice

Except when actual receipt is expressly required by the terms hereof, notice is considered given either (i) when delivered by facsimile service to the phone number listed below with duplicate notifications sent via regular U.S. Mail or overnight delivery or; (ii) when delivered in person to the recipient named below; or (iii) after deposit in the United States mail id & sealed envelope or container, either registered or certified mail, return receipt requested, postage prepaid, or via overnight courier service, addressed by name and address to the Party or person intended as follows:


To Customer:

  CallWave, Inc.
   

136 West Canon Perdido Street

   

Santa Barbara, California 93101

   Facsimile #: (775) 542-1000
   Attention: David Trandal, Chief Operating Officer

To Qwest:

  Qwest Communications Corporation
   ____17th Street
   

Denver, Colorado 80202

   

Facsimile #: (303) 291-1724

   

Attention: General Counsel


Any Party may at any time change its address or facsimile number for notification purposes by giving the other Party prior written notice as provided in this Section by              forth the new address and the date on which it will become effective. Either Party may require, by prior written notice given at any time or from time to time, subsequent notices to be given to another individual person, whether a Party or an officer or


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representative or to a different address or both; provided, however, that a P.O. Box shall not be considered to be an address for purposes of this Agreement.


24. Arbitration Of Disputes

(A) Any dispute arising out of this Agreement relating to Qwest invoices or balances owed by Customer to Qwest for Services rendered, which cannot be resolved between the Parties, shall be settled by binding arbitration at the office of the American Arbitration Association (“AAA”) located in Washington, D.C. The arbitration shall be held in accordance with the commercial Arbitration Rules of the American Arbitration Association (“AAA Rules”), as amended by this Agreement.


(B) Either Qwest or the Customer may initiate arbitration by providing written demand for arbitration, a copy of this Agreement and the administrative fee required by the AAA Rules to the AAA its Washington, D.C. A copy of the notice shall also be provided to the other Party. The remaining cost of the arbitration, including the fees and expenses of the arbitrator, shall be shared equally by the Parties unless the arbitration award provides otherwise. Each Party shall bear the cost of preparing and presenting its case.


(C) One arbitrator shall be appointed in accordance with the AAA Rules within sixty (60) days of the submission of the demand for arbitration, unless both Parties otherwise agree in writing. The arbitrator shall designate the time and place in the Washington, D.C. area, as applicable, for the hearing within thirty (30) days of his or her appointment. Qwest and the Customer agree that the Arbitrator’s authority to grant relief shall be subject to the provisions of this Agreement, the United States Arbitration Act, (“USAA”), the ABA-AAA Code of Ethics for Arbitrators in Commercial Disputes, Qwest Tariffs, substantive law, and the Communications Act of 1934, as amended. The Arbitrator shall not be able to award, nor shall any Party be entitled to receive positive, Incidental, consequential, exemplary, reliance or special damages, including damages for lost profits. The Arbitrator’s decision shall follow the plain meaning of the relevant documents, and shall be final, binding, and enforceable in a court of competent jurisdiction. The decision of the Arbitrator is appealable only for perceived mistakes or misapplication of the law.


(D) Any dispute not outlined in Section 24 (A) and arising out of or related to this Agreement regardless of the form of action whether in contract, indemnity, warranty, strict liability, or tort, including negligence of any kind with regard to Qwest Services or other conduct under this Agreement may be subject to arbitration upon the written consent of both Parties.


25. Force Majeure

Neither Party shall be liable to the other for any delay or failure in performance of any part of this Agreement to the extent that such delay or failure is caused by a Force Majeure Event. “Force Majeure Event” means an unforeseeable event (other than a failure to comply with payment obligations) caused by any of the following conditions; act of God; fire; flood; labor strike; sabotage; fiber cut; material shortages or unavailability or other delay in delivery not resulting from the responsible Party’s failure to timely place orders therefor; lack of or delay in transportation; government codes, ordinances, laws, rules, regulations of restrictions; war or civil disorder; or any other cause beyond the reasonable control of such Party. The Party claiming relief under this Section shall notify the other in writing of the existence of the Force Majeure Event relied on and shall be excused on a day-by-day basis to the extent of such prevention, restriction or interference until the cessation or termination of said Force Majeure Event.


QWEST CONFIDENTIAL AND PROPRIETARY

10


      May 29, 2001
      [GRAPHIC]


QWEST COMMUNICATIONS CORPORATION

CARRIER SERVICES AGREEMENT


26. Attachments and Exhibits

All Attachments and Exhibits annexed to this Agreement are expressly made a part of this Agreement as fully as though completely set forth in it. All references to this Agreement shall be deemed to refer to end include this Agreement and all such Attachments and Exhibits.


27. Headings

The headings of sections and subsections used in this Agreement are for convenience only and are not part of its operative language. They shall not be used to affect the construction of any provisions hereof.


28. Third-Parties

The representations, warranties, covenants and agreements of the Parties set forth in this Agreement are not intended for, nor shall they be for the benefit of or enforceable by, any person not a party hereto, including, without limitation, the End Users and Affiliates. For purposes of this Agreement, “Affiliate” shall mean: (1) any individual, corporation, partnership, limited liability company, limited liability partnership, practice, association, joint stock company, trust, unincorporated organization or other venture or business vehicle (each an “Entity”) in which a Party owns a twenty percent (20%) or greater equity interest: or (ii) any Entity which, directly or indirectly, is in control of, is controlled by or is under common control with a Party, as applicable, after applying the attribution rules of Section 318 of the Internal Revenue Code. For the purpose of this definition, control of an Entity shall include the power, directly or indirectly, whether or not exercised: (i) to vote fifty percent (50%) (or such lesser percentage as is the maximum allowed to be owned by a foreign corporation in a particular jurisdiction) or more of the securities or other interests having ordinary voting power for the election of directors or other managing authority of such Entity; or (ii) to direct or cause the direction of the management or policies of such Entity, whether through ownership of voting securities, partnership interest or equity, by contract or otherwise.


29. Authorization

(A) Customer represents and warrants that the full legal name of the legal entity intended to receive the benefits under this Agreement and intended to use the Services is the name set forth in this Agreement and in the execution block. Each Party represents to the other Party that the person executing this Agreement on its behalf has been duly authorized by such Party to execute and bind such Party to the terms and conditions contained in this Agreement. Each Party, with full knowledge of all terms and conditions herein, does hereby warrant and represent that the execution, delivery, and performance of this Agreement are within such Party’s corporate and/or partnership powers, have been duly authorized, and are not in conflict with Law or the terms of any charter or bylaw or any agreement to which such Party is a party or by which it is bound or affected.


(B) Qwest may act in reliance upon any instruction, instrument, or signature reasonably believed by Qwest to be genuine. Qwest may assume that any employee of a party to this Agreement who gives any written notice, request or instruction has the authority to do so.


***


QWEST CONFIDENTIAL AND PROPRIETARY

11


      May 29, 2001
      [GRAPHIC]


QWEST COMMUNICATIONS CORPORATION

CARRIER SERVICES AGREEMENT


IN WITNESS WHEREOF, an authorized representative of each party has executed this Agreement effective as of the date of execution by Qwest as set forth below.


QWEST COMMUNICATIONS CORPORATION

    

By:

 /s/    Illegible           

Date

 6/6/01
  
      

Name:

 Illegible      
  
      

Title:

 Illegible      
  
      

By:

 /s/    Illegible              
  
      
  Qwest Contracts Administrator      

CALLWAVE, INC.

    

By:

 /s/    DAVID TRINDAL           

Date

 9-29-00
  
      
  

David Trindal

Chief Operating Officer

      


QWEST CONFIDENTIAL AND PROPRIETARY

12


      September 29, 2000
      [GRAPHIC]


[GRAPHIC]  Carrier International Rates

Country


  Country
Code


  

City Code(s)


  Rate

Afghanistan

  03  N/A  [*]

_____________

  355  N/A   

Algeria

  213  N/A   

American Samoa

  684  N/A   

Andona

  376  N/A   

Ango__

  244  N/A   

_____________

  809/264  N/A   

Antartica

  672  N/A   

Antig__

  NPA ___  N/A   

Argentina

  54  ___________________   

Argentina - Buenos Aries

  54  10, 11, 12, 13   

Argentina - Mobile / Special Services

  54  ____________________   

_____________

  374  N/A   

_____________

  2_7  N/A   

_____________

  247  N/A   

Australia

  61  N/A   

Australia - Mobile/Special Services

  81  14, 15, 16, 17, 18, 19, 4, 500   

Austria

  43  N/A   

Austria - Mobile/Special Services

  43  6   

Austria - Vienna

  43  1   

_____________

  994  N/A   

Bahamas

  NPA 347  N/A   

Bahrain

  973  N/A   

Bangladesh

  850  N/A   

Bangladesh Dhaka

  850  7   

Bangladesh - Chittagong

  850  11   

Bangladesh - Mobile / Special Services

  850  _   

Barbados

  _46  N/A   

Belarus

  375  N/A   

Belgium

  32  N/A   

Belgium - Mobile/ Special Services

  32  16, 17, 18, 45, 47, __ ,7, 88, _0, 9_, 95, 96, 98   

____________

  501  N/A   

Benin

  229  N/A   

Bermuda

  809  N/A   

Bhutan

  975  N/A   

Bolivia

  591  N/A   

____________

  591  2   

____________

  387  N/A   

Botswana

  267  N/A   

Brazil

  55  N/A   

Brazil _________

  55  __   

Brazil - Mobile / Special Services

  55  219, 2__   

Brazil _________

  55  210, 218   

Brazil Sao Pa___

  55  110, 128   

British Virgin Islands

  809  N/A   

___________

  673  N/A   

Bulgaria

  359  N/A   

_____________

  226  N/A   

_____________

  257  N/A   

Cambodia

  855  2_   

Cambodia - Cellular

  859  ______, 16   

Cameroon

  237  N/A   

Canada (NPA 204)

  1  N/A   

Canada (NPA 2_0)

  1  N/A   

Canada (NPA 306)

  1  N/A   

Canada (NPA ___)

  1  N/A   

Canada (NPA ___)

  1  N/A   

Canada (NPA ___)

  1  N/A   

Canada (NPA 450)

  1  N/A   


Page 1


[*] Confidential treatment has been requested for the bracketed portions. The confidential redacted portion has been omitted and filed separately with the Securities and Exchange Commission.


[GRAPHIC]  Carrier International Rates

Country


  

Country

Code


  City Code(s)

  Rate

Canada (NPA 506)

  1  N/A  [*]

Canada (NPA 514)

  1  N/A   

Canada (NPA 519)

  1  N/A   

Canada (NPA 604)

  1  N/A   

Canada (NPA 615)

  1  N/A   

Canada (NPA 706)

  1  N/A   

Canada (NPA 70_)

  1  N/A   

Canada (NPA 7_0)

  1  N/A   

Canada (NPA 807)

  1  N/A   

Canada (NPA 819)

  1  N/A   

Canada (NPA 857)

  1  N/A   

Canada (NPA 00_)

  1  N/A   

Canada (NPA 005)

  1  N/A   

_____________ Islands

  238  N/A   

Cayman Islands

  809/345  N/A   

__________ African Republic

  235  N/A   

__________

  235  N/A   

Chile

  56  N/A   

Chile - Mobile/Special Services

  56  9   

Chile - ________

  56  2   

China

  86  N/A   

China - Beijing

  86  10-12, 14-1_   

China - Car__on

  86  20   

China - Mobile/Special Services

  86  13, 8, 9   

China - Shanghai

  86  22   

__________

  672  N/A   

Colombia

  57  N/A   

Colombia – Bara_quill__

  57  58   

Colombia - _____________

  57  _   

Colombia - _____________

  57  2_   

Colombia - _____________

  57  59   

Colombia - ____________

  57  4   

Colombia - Mobile/Special Services

  57  3   

__________

  265  N/A   

Congo Republic of

  242  N/A   

__________ Islands

  682  N/A   

Costa Rica

  506  N/A   

Costa Rica - Mobile/Special Services

  506  183,259,8   

__________

  385  N/A   

Cuba

  53  0, _, 2 _, _, _, 4, 2, 7   

Cyprus

  357  N/A   

______ Republic

  420  N/A   

______ Republic - Mobile/Special Services

  420  602, 603, 60_   

Denmark

  45  N/A   

Denmark - Mobile/Special Services

  45  20, 21, 22, 26, 28, 30, 40   

_____________

  246  N/A   

_____________

  253  N/A   

Dominic ________

  809  N/A   

Dominican Republic

  809  N/A   

_____________

  593  N/A   

_______ - Mobile/Special Services

  593  _   

_____________

  593  2   

Egypt

  20  N/A   

Egypt - Cairo

  20  _   

Egypt - Mobile/Special Services

  20  10,12   

El Salvadar

  503  N/A   

El Salvadar - Mobile/Special Services

  509  _   

_______________

  340  N/A   

_______________

  291  N/A   

E______

  372  N/A   

Ethiopia

  251  N/A   

________ Islands

  298  N/A   

________ Islands

  500  N/A   

F___ Islands

  679  N/A   

Finland

  358  N/A   

Page 2


[*] Confidential treatment has been requested for the bracketed portions. The confidential redacted portion has been omitted and filed separately with the Securities and Exchange Commission.


[GRAPHIC]  Carrier International Rates

Country


  Country
Code


  

City Code(s)


  Rate

___ Mobile Special/Services

  358  4, 5, 6, 7, 8  [*]

France

  33  N/A   

France Mobile/Special Services

  33  6   

___

  33  1   

French ____

  596  N/A   

French ____

  504  N/A   

French ____

  859  N/A   

____ Republic

  241  N/A   

____

  220  N/A   

____

  595  N/A   

Germany

  49  N/A   

Germany _____

  49  ____   

Germany Mobile/Special Services

  49  15, 17   

Ghana

  233  N/A   

Ghana Cellular

  233  26, 27, 28   

Gibraltar

  350  N/A   

Greece

  30  N/A   

Greece-Athens

  30  1   

Greece Mobile Special/Services

  30  2, 10   

Greenland

  299  N/A   

Canada

  809  N/A   

___

  590  N/A   

Guyana Bay

  53  9   

___

  502  N/A   

___ Mobile/Special Services

  502  20, 22, 220, __, __, 320, 40, 42, 420, 50, 51, 528, 528, 70, __, 728, 83, 828, 90, __, 878   

___

  224  N/A   

___

  345  N/A   

Guyana

  592  N/A   

___

  509  N/A   

___

  504  N/A   

Hong Kong

  852  N/A   

Hong Kong Mobile/Special Services

  852  1, _12, _, ___, 5   

Hungary

  36  N/A   

Hungary

  36  2   

Island

  354  N/A   

India

  91  N/A   

Hungery_Budapest

  36  3   

India-Ahmedabad

  91-79  79   

India - Bangalore

  91  80   

India - Bombay

  91  22   

India - Hyderabad

  91  ___   

India - Madras

  91  44   

India Mobile/Special Services

  91  98   

India - New Delhi

  91  11   

Indonesia

  62  N/A   

Indonesia - Jakarta

  62  21   

___

  871  N/A   

___

  874  N/A   

___

  873  N/A   

___

  872  N/A   

Iran

  98  N/A   

Iraq ___ ___

  984  N/A   

Ireland

  353  N/A   

Ireland___

  353  1   

Ireland Mobile/Special Services

  353  8   

___

  881  N/A   

Israel

  972  N/A   

Israel ___

  972  ___   

Israel Mobile/Special Services

  972  5   

Italy

  39  N/A   

Italy ___

  39  2   

Italy Mobile Special Service.

  38  330, 335, 336, 337, 338, 347, 348, 349, 360, 368   

Italy Rome

  38  6   

Italy - Vatican City

  38-66  ___   

Ivory Coast

  225  N/A   

Page 3


[*] Confidential treatment has been requested for the bracketed portions. The confidential redacted portion has been omitted and filed separately with the Securities and Exchange Commission.


[GRAPHIC]  Carrier International Rates

Country


  Country
Code


  City Code(s)

  Rate

Jamaica

  ____/876  N/A  [*]

Japan

  61  N/A   

Japan Mobile/Special Services

  81  30, 30, 30, 31, 40, 50, 60, 51, 70, 80, 90   

Japan ____

  81  _____   

Japan _____

  81  11   

Japan - Tokyo

  81  __-39   

Jordan

  962  N/A   

Jordan Mobile/Special Services

  962  __   

_____

  7  _________, 320-330, 336   

Kenya

  254  N/A   

_____

  685  N/A   

Korea North

  850  N/A   

Korea South

  82  N/A   

Korea South Services

  82  ______________   

___________

  82  2   

Kuwait

  965  N/A   

Kuwait Mobile/Special Services

  985  __   

___________

  7 or ___  N/A   

________ Mobile/Special Services

  7 or 996  31, 32, 34, 35, 36, 37, 39   

_____

  856  N/A   

_____

  371  N/A   

_____

  961  N/A   

________________

  561  __   

________________

  266  N/A   

_____

  231  N/A   

Libya

  218  N/A   

_____

  423  N/A   

_____

  370  N/A   

_____

  352  N/A   

_____

  853  N/A   

_____

  389  N/A   

_____

  261  N/A   

_____

  265  N/A   

Malaysia

  60  N/A   

Malaysia-Kuala Lumpur

  60  3   

_____

  60  1   

_____

  _60  N/A   

_____

  223  N/A   

_____

  356  N/A   

____ Islands

  6_2  N/A   

_______

  222  N/A   

Mauritius

  230  N/A   

_____ Island

  269  N/A   

Mexico _____ Economy

  52  ________________
________________
________________
________________
   

Mexico _____ Standard

  52  ________________
________________
________________
________________
   

Mexico _____ Economy

  52  ________________   

Mexico _____ Standard

  52  ________________   

Mexico _____ Economy

  52  ________________
________________
________________
________________
   

Mexico _____ Standard

  52  ________________
________________
________________
________________
   

Mexico ____ Step 1 Economy

  52  N/A   

Mexico ____ Step 1 Standard

  52  N/A   

Mexico ____ Step 2 Economy

  52  N/A   

Mexico ____ Step 2 Standard

  52  N/A   

Mexico ____ Step 3 Economy

  52  N/A   

Mexico ____ Step 3 Standard

  52  N/A   

Mexico ____ Step 4 Economy

  52  N/A   

Mexico ____ Step 4 Standard

  52  N/A   

Mexico ____ Step 5 Economy

  52  N/A   

Mexico ____ Step 5 Standard

  52  N/A   

Page 4


[*] Confidential treatment has been requested for the bracketed portions. The confidential redacted portion has been omitted and filed separately with the Securities and Exchange Commission.


[GRAPHIC]  Carrier International Rates

Country


  

Country

Code


  

City Code(s)


  Rate

Mexico – Rate Step 5 Economy

  52  N/A  [*]

Mexico – Rate Step 6 Standard

  52  N/A   

Mexico – Rate Step 7 Economy

  52  N/A   

Mexico – Rate Step 7 Standard

  52  N/A   

Mexico – Rate Step 8 Economy

  52  N/A   

Mexico – Rate Step 8 Standard

  52  N/A   

______

  691  N/A   

______

  373  N/A   

Monaco

  377  N/A   

Moncolla

  876  N/A   

Monticrat

  664  N/A   

Morocco

  212  N/A   

Mozambiqu_

  2__  N/A   

Myanmar (Formerly Burma)

  95  N/A   

Namibia

  254  N/A   

_______

  674  N/A   

Nepal

  _77  N/A   

Netherlands

  31  N/A   

Netherlands – Mobile/Special Services

  31  _   

Netherlands ______

  399  N/A   

New ______

  6_7  N/A   

New Zealand

  64  N/A   

New Zealand – Mobile/Special Services

  64  21, 22, 23, 24, 25, _, __, __, __   

______

  505  N/A   

______

  505  _, __, __, __, __, __   

_____ Republic

  227  N/A   

Nigeria

  234  N/A   

Nigeria – Lagos

  234  1   

______

  683  N/A   

______

  672  N/A   

Norway

  47  N/A   

Norway – Mobile/Special Services

  47  90, 92, 94   

Oman

  968  N/A   

Pakistan

  92  N/A   

Pakistan – Karachi

  92  21   

Pakistan – Mobile Special/Services

  92  3   

____ Republic

  _  N/A   

Panama

  507  N/A   

Panama______

  507  __   

Paupa New Guinea

  675  N/A   

Paraguay

  595  N/A   

Peru

  51  N/A   

Peru – Uma

  51  __   

Peru – Mobile/Special Services

  51  __   

Philippines

  63  N/A   

Philippines-____

  63  ___________________   

Poland

  48  N/A   

Poland -_

  48-22  __   

Poland - Mobile Special/Services

  48  50,60,90   

Portugal

  351  N/A   

Portugal-____

  351  1   

Portugal – Mobile/Special Services

  351  __,676   

______

  ___  N/A   

Reunion Islands

  262  N/A   

Romania

  40  N/A   

Romania-______

  40-1  __   

Romania-______

  40  __   

Russia

  7  N/A   

Russia – Moscow

  7  ___   

Russia – St. Petersburg

  7  ___   

Rwanda

  250  N/A   

______

  378  N/A   

___ Tame

  239  N/A   

Saudi Arabia

  96_  N/A   

Senegal Republic

  221  N/A   


Page 5


[*] Confidential treatment has been requested for the bracketed portions. The confidential redacted portion has been omitted and filed separately with the Securities and Exchange Commission.


[GRAPHIC]  Carrier International Rates

Country


  

Country

Code


  

City Code(s)


  Rate

____________

  248  N/A  [*]

____________

  232  N/A   

Singapore

  65  N/A   

Singapore-Mobile/Special Services

  65  __   

_____ Republic

  421  N/A   

____________

  386  N/A   

____________

  677  N/A   

Somalia

  252  N/A   

South Africa

  27  N/A   

South Africa-Johannesburg

  27  11   

South Africa-Mobile/Special Services

  27  1,12   

Spain

  34  N/A   

Spain __________

  34  ___   

Spain-Madrid

  34  ___   

Spain-Mobile/Special Services

  34  ___   

Sri Lanka

  ___  N/A   

St. Helens

  290  N/A   

___________

  ___  N/A   

St. Lucia

  758  N/A   

___________

  508  N/A   

___________

  809  N/A   

Sudan

  249  N/A   

___________

  597  N/A   

Switzerland

  268  N/A   

Sweden

  4__  N/A   

Sweden – Mobile/Special Services

  46  ___________   

Switzerland

  41  ___   

Switzerland – Mobile/Special Services

  41  ___   

_____ Arab Republic

  563  N/A   

Taiwan

  886  N/A   

Taiwan-Mobile/Special Services

  886  __   

Taiwan______

  886  ___   

Taiwan______

  886  ___   

___________

  7  ___   

___________

  255  N/A   

Thailand

  66  N/A   

Thailand-Bangkok

  66  2   

Thailand-Cellular

  66  1   

___________

  228  N/A   

_____________

  630  N/A   

___________

  676  N/A   

Trinidad and Tobago

  809  N/A   

___________

  216  N/A   

Turkey

  90  N/A   

Turkey – Istanbul

  90  212, 216   

Turkey-Mobile/Special Services

  90  ___   

Turkmenistan

  7 or 993  N/A   

___________

  809/868  N/A   

___________

  688  N/A   

Uganda

  256  N/A   

Ukraine

  380  N/A   

_____________

  971  N/A   

United Kingdom

  44  

_____________

_____________

_____________

_____________

_____________

   

United Kingdom – London

  44  _____________   

United Kingdom-Mobile/Special Services

  44  3, 4, 5, 6, ____   

___________

  538  N/A   

Uzbekistan

  7 or 998  N/A   

___________

  67__  N/A   

___________

  58  N/A   

___________

  58  20, 21, 23, 24, __   

___________

  58  ______   

____________

  84  N/A   

Page 6


[*] Confidential treatment has been requested for the bracketed portions. The confidential redacted portion has been omitted and filed separately with the Securities and Exchange Commission.


[GRAPHIC]  Carrier International Rates

Country


  

Country

Code


  

City

Code(s)


  Rate

 

_______________City

  84  ___  [*]

_______________Mobile Special/Services

  __  ___    

_______________Islands

  __  N/A    

_______________

  __  N/A    

_______________Republic

  __  N/A    

_______________Republic

  __  N/A    

_______________

  381  N/A    

_______________Republic of

  243  N/A    

Zambia

  260  N/A    

Zimbabwe

  263  N/A    

_________________________________________________________________________


_________________________________________________________________________


_________________________________________________________________________


Page 7


[*] Confidential treatment has been requested for the bracketed portions. The confidential redacted portion has been omitted and filed separately with the Securities and Exchange Commission.


[GRAPHIC]  

Qwest Express

Domestic Toll Free Origination Rates


LATA


  

PRIMARY STATE


  

BASE RATES


120

  ME  [*]

122

  NH  [*]

124

  VT  [*]

126

  MA  [*]

128

  MA  [*]

130

  RI  [*]

132

  NY  [*]

133

  NY  [*]

134

  NY  [*]

136

  NY  [*]

138

  NY  [*]

140

  NY  [*]

220

  NJ  [*]

222

  NJ  [*]

224

  NJ  [*]

226

  PA  [*]

228

  PA  [*]

230

  PA  [*]

232

  PA  [*]

234

  PA  [*]

236

  DC  [*]

238

  MD  [*]

240

  MD  [*]

242

  MD  [*]

244

  VA  [*]

246

  VA  [*]

248

  VA  [*]

250

  VA  [*]

252

  VA  [*]

254

  WV  [*]

256

  WV  [*]

320

  OH  [*]

322

  OH  [*]

324

  OH  [*]

325

  OH  [*]

326

  OH  [*]

328

  OH  [*]

330

  IN  [*]

332

  IN  [*]

334

  IN  [*]

336

  IN  [*]

338

  IN  [*]

340

  MI  [*]

342

  MI  [*]

343

  MI  [*]

346

  MI  [*]

348

  MI  [*]

350

  WI  [*]

352

  WI  [*]

354

  WI  [*]

356

  WI  [*]

358

  IL  [*]

360

  IL  [*]

[*] Confidential treatment has been requested for the bracketed portions. The confidential redacted portion has been omitted and filed separately with the Securities and Exchange Commission.

   QWEST COMMUNICATIONS PRIVILEGED AND CONFIDENTIAL  Exhibit C2


[GRAPHIC]  

Qwest Express

Domestic Toll Free Origination Rates


LATA


  

PRIMARY STATE


  

BASE RATES


362

  IL  [*]

364

  IL  [*]

366

  IL  [*]

368

  IL  [*]

370

  IL  [*]

374

  IL  [*]

376

  IL  [*]

420

  NC  [*]

422

  NC  [*]

424

  NC  [*]

426

  NC  [*]

428

  NC  [*]

430

  SC  [*]

432

  SC  [*]

434

  SC  [*]

436

  SC  [*]

438

  GA  [*]

440

  GA  [*]

442

  GA  [*]

444

  GA  [*]

446

  GA  [*]

448

  FL  [*]

450

  FL  [*]

452

  FL  [*]

454

  FL  [*]

456

  FL  [*]

458

  FL  [*]

460

  FL  [*]

462

  KY  [*]

464

  KY  [*]

466

  KY  [*]

468

  TN  [*]

470

  TN  [*]

472

  TN  [*]

474

  TN  [*]

476

  AL  [*]

477

  AL  [*]

478

  AL  [*]

480

  AL  [*]

482

  MS  [*]

484

  MS  [*]

486

  LA  [*]

488

  LA  [*]

490

  LA  [*]

492

  LA  [*]

520

  MO  [*]

521

  MO  [*]

522

  MO  [*]

524

  MO  [*]

526

  AR  [*]

528

  AR  [*]

530

  AR  [*]

QWEST COMMUNICATIONS PRIVILEGED AND CONFIDENTIAL                Exhibit C2


[*] Confidential treatment has been requested for the bracketed portions. The confidential redacted portion has been omitted and filed separately with the Securities and Exchange Commission.


       


[GRAPHIC]  

Qwest Express

Domestic Toll Free Origination Rates


LATA


  

PRIMARY STATE


  

BASE RATES


532

  KS  [*]

534

  KS  [*]

536

  OK  [*]

538

  OK  [*]

540

  TX  [*]

542

  TX  [*]

544

  TX  [*]

546

  TX  [*]

548

  TX  [*]

550

  TX  [*]

552

  TX  [*]

554

  TX  [*]

556

  TX  [*]

558

  TX  [*]

560

  TX  [*]

562

  TX  [*]

564

  TX  [*]

566

  TX  [*]

568

  TX  [*]

570

  TX  [*]

620

  MN  [*]

624

  MN  [*]

626

  MN  [*]

628

  MN  [*]

630

  IA  [*]

632

  IA  [*]

634

  IA  [*]

635

  IA  [*]

636

  ND  [*]

638

  ND  [*]

640

  SD  [*]

644

  NE  [*]

646

  NE  [*]

648

  MT  [*]

650

  MT  [*]

652

  ID  [*]

654

  WY  [*]

656

  CO  [*]

658

  CO  [*]

660

  UT  [*]

664

  __  [*]

666

  AZ  [*]

668

  AZ  [*]

670

  OR  [*]

672

  OR  [*]

674

  WA  [*]

676

  WA  [*]

720

  NV  [*]

721

  NV  [*]

722

  CA  [*]

724

  CA  [*]

726

  CA  [*]

            QWEST COMMUNICATIONS PRIVILEGED AND CONFIDENTIAL

  Exhibit C2

[*] Confidential treatment has been requested for the bracketed portions. The confidential redacted portion has been omitted and filed separately with the Securities and Exchange Commission.



[GRAPHIC]  

Qwest Express

Domestic Toll Free Origination Rates


LATA


  

PRIMARY STATE


  

BASE RATES


728

  CA  [*]

730

  CA  [*]

732

  CA  [*]

734

  CA  [*]

736

  CA  [*]

738

  CA  [*]

740

  CA  [*]

820

  PR  [*]

822

  USVI  [*]

832

  AK  [*]

834

  HI  [*]

836

  MID/WAKE  [*]

920

  CT  [*]

921

  NY  [*]

922

  OH  [*]

923

  OH  [*]

924

  PA  [*]

927

  VA  [*]

928

  VA  [*]

929

  VA  [*]

930

  VA  [*]

932

  WV  [*]

937

  IN  [*]

938

  IN  [*]

939

  FL  [*]

949

  NC  [*]

951

  NC  [*]

952

  FL  [*]

953

  FL  [*]

955

  AL  [*]

956

  TN  [*]

958

  NE  [*]

960

  ID  [*]

961

  TX  [*]

963

  MT  [*]

973

  CA  [*]

974

  NY  [*]

976

  IE  [*]

977

  IE  [*]

978

  __  [*]

980

  __  [*]

981

  __  [*]

Canadian 8XX Origination


   BASE RATE

CANADA*

  [*]

* Canadian 8XX Origination Rates are not eligible to receive discounts.

   QWEST COMMUNICATIONS PRIVILEGED AND CONFIDENTIAL  Exhibit C2

[*] Confidential treatment has been requested for the bracketed portions. The confidential redacted portion has been omitted and filed separately with the Securities and Exchange Commission.


EXHIBIT S

SECURITY AND PAYMENT TERMS


GENERAL


Qwest and the Customer hereby agree that Qwest has established specific terms and conditions of security for payment of the Services acceptable to Qwest, in its sole determination, prior to the commencement of Services hereunder, as set forth below. Customer acknowledges and agrees that if Customer does not comply with such terms and requirements of security for payment, that Qwest shall be entitled to refuse to fulfill any orders for Services and to terminate this Agreement without penalty. Customer also agrees to the following basic terms and conditions as security for payment of services rendered by Qwest to Customer.


WEEKLY BILLING AND PREPAYMENT


As security under this Agreement for the provision of Services. Customer agrees to make weekly payments on its unbilled Service toll. The weekly billing cycle is the 7th, 14th, 21st, and 27th of each week (or upon such other weekly schedule as Qwest should determine). Unless the foregoing weekly bill cycle is changed by Qwest, Qwest will provide Customer with a written statement of the payment due based on Customer’s unbilled Service toll which will be issued on the 8th, 15th, 22nd, and 29th of the month regardless of the day of the week, unless one of these days fall on a weekend or holiday, in which case the bill will go out the next business day. Customer shall pay such statement in accordance with the above-specified terms by wire transfer to National City Bank, Louisville, Kentucky RTA# 083000056, Qwest DDA# 71451569 (or to any other such account or in any other manner as Qwest may designate in writing) and include a designation of Customer’s account number. Customer’s failure to provide the payments as agreed to herein may, in Qwest’s sole discretion, result in the immediate termination of all and/or any part of the Service hereunder or refusal to accept any orders for additional Service with or without notice. Customer shall receive from Qwest 3 standard monthly invoice which shall comprise Customer’s promotions, discounts, if any, taxes, any applicable monthly recurring charges, the entire month’s Service usage and the credit amount of Customer’s weekly payments as provided in this subsection. Weekly payments made by Customer totaling in excess of Customer’s entire monthly invoice combined with the setoff amount from Qwest’s usage of Customer’s services, if any, will be applied to the Customer’s immediately succeeding monthly invoice. Any amounts due and owing by Customer as of the rendering of the monthly invoice must be paid by Customer in accordance with the terms and conditions of the Agreement.


QWEST CONFIDENTIAL AND PROPRIETARY

1


      6/7/2001
       


EXHIBIT B1

QWEST EXPRESS TERMINATING SWITCHED SERVICE DESCRIPTION

CARRIER SERVICES AGREEMENT


GENERAL


Interstate rates are per Local Access and Transport Area (“LATA”) and are for LATA-wide termination. Domestic Rates set forth in the Qwest Express Rate Exhibit are shown in terms of full minutes and are billed is six (6) second increments. Qwest reserves the tight to charge excessive quantities of short duration calls (i.e., calls under 6 seconds in length) a minimum of one-cent ($0.01) per answered call, Rates set forth in the Qwest Express Rate Exhibit are Base Rates.


Intrastate rates are per State and are for State-wide termination. For the purposes of determining each call’s jurisdiction, the originating and terminating information present in the call stream will be evaluated. In the event that either the originating or terminating information is not available to Qwest’s billing system, the classification of the call, for rating purposes, will default to the Interstate classification. To the extent that calls are defaulted to the Interstate classification, and to the extent Customer’s traffic of this nature includes intrastate traffic, Customer shall provide to Qwest in writing, on a monthly basis, the “Percentage of Inter/Intra-state Usage” on a state-by-state basis, by LEC, for the traffic terminated by Qwest hereunder.


International rates are set forth as for country or city termination as specified in the rate exhibit. If an International call terminates to a city, which has any type of specific city code rate, the call will be rated according to the city’s rate for that type of termination and not the associated country’s rate. Mobile city areas that are rated differently than the associated countries shall also be set forth as city codes. From time to time, Qwest may add specific city code rates for cities not set forth above, and the IDDD Services shall be provided based upon such rates, Rates shown in the Qwest Express International Termination Services Rate Exhibit art Shown in terms of full minutes and are billed in six (6) second increments with an initial thirty (30) second increment Carrier Canadian Terminating Service rates are per NPA and are for NPA—Wide termination. Rates shown in the Carrier Canadian Terminating Service Rate Exhibit are shown in terms of full minutes and are billed in six (6) second increments with an initial thirty (30) second increment, Mexican rates are per Mexican Rate Step and are for Rate Stop-wide termination. Rates shown in the Mexican Terminating Service Rate Exhibit are shown in terms of full minutes and are billed in full minute increments. International Rates, including Mexican and Canadian, are subject to change upon five (5) calendar days notice. Service availability is subject to the availability of facilities to and in the particular countries.


Directory Assistance rates are per NPA and are valid NPA-wide. Rates shown in the Carrier Directory Assistance Termination Rate Exhibit are shown on a per call basis and are billed per call.


ROUNDING


Currently, all Qwest Express Services, excluding Directory Assistance, utilize “bulk rounding”. For the purposes of this Agreement, bulk rounding is defined as carrying over the 3rd and 4th place amounts of a call charge to the next call, and continuing to do so until one full cent ($0.01) is accrued. When this has occurred, the one-cent is applied to the next call. In addition, the Qwest Express Terminating Switched Service employs whole call rounding, which means that all calls are rounded only once, as opposed to once for each element (e.g. initial and incremental).


“RBOC-ITC” SURCHARGE


Customer agrees to maintain at least 80% of the traffic comprising Customers Domestic Terminating Switched Service for termination in a Tandem owned and operated by a Regional Bell Operating Company (“RBOC”) and subject to such RBOCs terrified access charges. Qwest shall have the right to apply a two cents ($0.02) per minute of use surcharge to the number of Domestic minutes by which Non-RBOC ‘terminations” exceed 20% of total monthly Terminating Service minutes. For the purpose of automating the billing of the surcharge, the OCN number of the terminating carrier will be used. OCN numbers of 9000 and above are classified as RBOC; and OCN numbers less than 9000 are classified as “ITC,” or Non-RBOC.


QWEST CONFIDENTIAL AND PROPRIETARY

1


      06/07/01
      [GRAPHIC]


EXHIBIT B1

QWEST EXPRESS TERMINATING SWITCHED SERVICE DESCRIPTION

CARRIER SERVICES AGREEMENT


POINT(S) OF MEET


Customer is responsible for all access and related costs of DS-0, DS-l or DS-3 dedicated facilities to connect to Qwest’s nearest applicable meet point. The Base rates shown in the Qwest Express Intrastate RBOC/ITC Rate Exhibit will apply for all traffic that meets the Qwest network at any switch or POP site.


REVENUE COMMITMENT


Committed Revenue: Customer hereby agrees to commit to a specified revenue volume of [            *            ] per month (the “Revenue Commitment”) and term of two (2) years (the “Term Commitment”). The Revenue Commitment must be met within the agreed-upon Term Commitment however, the Customer may not meet the total Revenue Commitment (monthly Revenue Commitment X (times) the number of months in the Term Commitment) in less time than one-half of the Term Commitment.


1) If this Revenue Commitment is not met by the end of the Term Commitment, the Customer agrees that it will pay the shortfall charge as follows:

Revenue Commitment X Term Commitment (in months)

Less Customer’s Actual Services Revenue

_______________________________________________


= Shortfall Charge Owed by Customer


In addition, the Customer’s Revenue Commitment will be evaluated on a periodic basis, depending upon the agreed-upon Term Commitment. The formula and milestones used to evaluate a Customer’s Revenue Commitment progress are described in the Term Commitment Ramp Schedule.


Customer acknowledges and agrees that if the Customer fails to meet any of the specified milestones, Qwest may, at Qwest’s sole determination, either:


  “Terminate the Agreement and, upon thirty (30) calendar days written notice to Customer, collect the Shortfall Charge consisting of the difference between the Revenue Commitment owed to Qwest by the end of the particular measuring milestone period and the aggregate revenue actually paid to and retained by Qwest by such milestone, or

  Renegotiate the Agreement at rates and term mutually acceptable to Qwest and Customer.

Customer acknowledges and agrees that certain rates would not be offered to Customer without Customer’s agreement to make the Revenue Commitment. Customer and Qwest agree that any Shortfall Charge or relief provided hereunder represents a mutual good faith estimate of, and bears a reasonable relationship to actual damages to Qwest in the event of Customer failure to meet such Revenue Commitment. Customer agrees that such Shortfall Charge does not represent a penalty of any kind and that such charges shall be obligations of Customer subject to specific performance.


[*] Confidential treatment has been requested for the bracketed portions. The confidential redacted portion has been omitted and filed separately with the Securities and Exchange Commission.


QWEST CONFIDENTIAL AND PROPRIETARY

2


      06/07/01
      [GRAPHIC]


EXHIBIT B1

QWEST EXPRESS TERMINATING SWITCHED SERVICE DESCRIPTION

CARRIER SERVICES AGREEMENT


Contributing Services Schedule


Contributing Services

All Domestic Qwest Express Originating and Terminating Usage

All Qwest Express International Terminating Usage

All Qwest Express Directory Assistance Usage

All Qwest Express Canadian Termination Usage

All Qwest Express Mexican Terminating Usage

All Dedicated Facilities Monthly Recurring Charges*


Term Commitment Ramp Schedule


Ramp Milestone


 

Milestone ___________________________________


 

One Year


 

Two Year


 

Three Year


6th Month

 [*] [*] [*]

12th Month

      

24th Month

      

36th Month

      

* Charges, fees and other amounts owing for, related to or constituting taxes, surcharges, credits, uncollectable Customer charges, pass-through charges, installation charges and local loops shall not be included as part of Revenue Commitment or Contributing Services.


QWEST CONFIDENTIAL AND PROPRIETARY

3


      06/07/01
      [GRAPHIC]

[*] Confidential treatment has been requested for the bracketed portions. The confidential redacted portion has been omitted and filed separately with the Securities and Exchange Commission.


EXHIBIT C1

QWEST EXPRESS 8XX ORIGINATING SERVICE DESCRIPTION

CARRIER SERVICE AGREEMENT


GENERAL


Interstate rates are per Local Access and Transport Area (“LATA”) and are for LATA-wide origination. Rates shown in the attached Rate Exhibit are shown in terms of full minutes and are billed in six (6) second increments. Qwest reserves the right to charge excessive quantities (i.e. 10% or greater) of short duration calls (i.e. calls under 6 seconds in length) a minimum of one-cent ($,01) per answered call.


ROUNDING


Currently, the Qwest Express 8XX Originating Service utilizes “bulk rounding”. For the purposes of this agreement, bulk rounding is defined as carrying over the 3rd and 4th place amounts of a call charge to the next call, and continuing to do so until one full cent ($.01) is accrued. When this has occurred, the cent ($.01) is applied to the next call. In addition, the Qwest Express 8XX Originating Service employs whole call rounding, which means that all calls are rounded only once, as opposed to once for each element (e.g. initial and incremental).


“RBOC-ITC” SURCHARGE


Customer will maintain at least 80% of the traffic comprising Customers 8XX Origination Service for origination in a Tandem owned and operated by a Regional Bell Operating Company (“RBOC”) and subject to such RBOC’s tariffed access charges. Qwest will have the right to apply a [*] per minute of use surcharge to the number of minutes by which Non-RBOC Originating minutes exceed 20% of total monthly Origination service minutes. For the purposes of automating the billing of the surcharge, the OCN number of the originating carrier will be used. OCN numbers of 9000 and above are classified as RBOC; and OCN numbers less than 9000 are classified as “ITC”, or Non-RBOC.


LIABILITY


(A) Without limiting the Agreement, Qwest shall not be liable for any act or omission of the Number Administration and Service Center (“NASC”), other Responsible Organizations (“RESP ORGs”), or any other carrier providing a portion of the Service.


(B) Without limiting the Agreement, Qwest shall not be liable for any loss or damage sustained by Customer, its 8XX subscriber or any third party by reason of defects or malfunctions in the hardware or software provided by NASC, or by reason of errors made by NASC in connection with the Service Management System (“SMS”)/8XX.


(C) Without limiting the Agreement, Qwest shall not be liable for any loss or damage sustained by the Customer, its 8XX subscriber or any third party by reason of defects or malfunctions in any Qwest Service Management System (“LSMS”), Service Control Point (“SCP”), Service Transfer Point (“STP”), or Service Switch Point (“SSP”), or any other facilities, hardware or software not directly under Qwest’s control.


QWEST CONFIDENTIAL AND PROPRIETARY

1


      4/21/99
      [GRAPHIC]

[*] Confidential treatment has been requested for the bracketed portions. The confidential redacted portion has been omitted and filed separately with the Securities and Exchange Commission.


EXHIBIT C1

QWEST EXPRESS 8XX ORIGINATING SERVICE DESCRIPTION

CARRIER SERVICE AGREEMENT


(D) Without limiting the Agreement, Qwest shall not be liable for any loss of revenue or profit by Customer or its 8XX subscriber or for any loss or damage arising out of this Agreement or out of the use of the SMS/8XX or any of the Services provided under this Agreement by any person, whether arising in contract, tort (including, without limitation, negligence or strict liability) or otherwise and whether or not informed of the possibility of such damages in advance.


INDEMNIFICATION


Without limiting the Agreement, Customer hereby agrees to indemnify, defend and hold harmless Qwest, its Affiliates, and theft respective directors, officers, employees and agents against any third party claim, loss or damage arising from the use of 8XX Originating Services offered under this Agreement, involving without limitation: claims for libel, clander, invasion of privacy or infringement of copyright arising from the Customer’s or its 8XX subscriber’s own communications


CARRIER INTEREXCHANGE CODE (“CIC”] CONFIDENTIALITY


Qwest’s CIC map and underlying provider is Qwest’s propriety information and Customer agrees to keep such information in the strictest of confidence by Customer. Such information shall not be used or disclosed by Customer except as necessary to carry out the intent of this Agreement.


CUSTOMER OBLIGATIONS FOR RELEASE OF QWEST CIC INFORMATION


Notwithstanding anything herein to the contrary, and provided Customer is not in default of any obligation hereunder, Customer may provide Qwest’s CIC map or a portion thereof to a RESP ORG if Customer fully complies with all of the following conditions:


1. Customer shall obtain Qwest’s prior explicit written consent in each instance.

2. No more than one SMS record in which any portion of Qwest’s CIC map is referenced shall be created.

3. Customer shall ensure that the SMS record will be applied by the RESP ORG consistently to all 8XX numbers under its control whenever Qwest has transport responsibility.

4. Customer shall cause the RESP ORG to notify Qwest of the assignment of the applicable record and Customer shall ensure such record is not implemented without Qwest’s approval.

5. Customer shall be ready to accept traffic prior to submitting to Qwest an order to turn up 8XX Service.

6. Customer shall be responsible for all costs in connection with updating or changing the applicable SMS record in the event Qwest changes its mapping. Customer shall ensure that the RESP ORG completes such changes within sixty (60) calendar days of Qwest’s notification to Customer of any such change.

CUSTOMER OBLIGATIONS FOR USE OF ALTERNATE CIC MAP


Customer hereby agrees and understands that:


1. 

Customer shall ensure that no CICs other than the Customer’s CICs will be used in conjunction with Qwest’s CIC without ten (10) business days prior written notification to


QWEST CONFIDENTIAL AND PROPRIETARY

2


      4/21/99
      [GRAPHIC]


EXHIBIT C1

QWEST EXPRESS 8XX ORIGINATING SERVICE DESCRIPTION

CARRIER SERVICE AGREEMENT


 

Qwest. Qwest reserves the right to not approve of a change to a CIC other than the Customer’s or Qwest, Customer understands that it will be responsible for all usage associated with traffic related to an 8XX number that Qwest refused to approve for a CIC change if the call is carried on Qwest’s network.


2. Customer shall not enter into any arrangement with a third party for the provision or carriage of any component of any 8XX traffic transported by Qwest.

3. Customer shall promptly and accurately perform all Qwest requested changes to its CIC map. Customer shall be responsible for all costs resulting from its failure to comply with this provision.

4. Qwest provides CIC mapping at the LATA level only.

5. No person or entity other than Customer shall act as RESP ORG or apply Qwest’s CIC map for 8XX transport, either acting directly or indirectly, or by assignment or agency from Customer.

6. Where Customer chooses to select itself for 8XX origination in a particular LATA, Customer must provide complete LATA coverage.

QWEST AS RESPONSIBILE ORGANIZATION (“RESP ORG”)


If Customer selects Qwest as the Responsible Organization for Customer’s Toll Free services, Customer hereby agrees to and understands that:


1. Qwest agrees to act as RESP ORG, to manage and administer Customer’s records in the 8XX Service Management System. Qwest’s responsibilities shall be limited to coordinating data entry, record change, trouble acceptance, referral and/or clearance. As RESP ORG, Qwest will also provide coordination to provision, maintain, and test 8XX Data Base (“DB”) service between various entities, such as: Local Exchange Carriers (“LECs”), Interexchange Carriers (“IXCS”), Number Administration and Service Centre (“NASC”), and the Service Management System (“SMS”).

2. Qwest will provide Customer with a contact number for referrals of 8XX troubles on a twenty-four (24) hour a day, seven (7) days a week basis. Qwest will make reasonable best efforts to resolve troubles by sectionalizing trouble to determine if the reported trouble is in its translations or facilities or in another provider’s service. If necessary, Qwest will test cooperatively with other providers to further identify and address a trouble when it has been sectionalized to another provider’s service. Qwest will Keep Customer, advised as to the status of trouble clearance. Qwest’s responsibilities shall be limited to make a good faith effort to identify end coordinate trouble resolution.

3. As RESP ORG, Qwest is limited in the number of 8XX number reservations it can hold; therefore, reservations will be available on a first come first serve basis. Customer reservations may at no time exceed ten (10) percent of its active 8XX numbers. Reservations cannot be held for more than forty-five (45) calendar days. At the end of the reservation period the 8XX number will be returned to the pool of numbers available for general assignment.

4. For Qwest to properly fulfill its obligation as RESP ORG, Customer shall make available to Qwest an 8XX number and personnel, on a twenty-four (24) hour & day, seven (7) day a week basis, for trouble reporting and resolution. The Customer further agrees that it shall make its best effort to assist Qwest in the resolution of any end user dispute involving an end user of the Customer.

QWEST CONFIDENTIAL AND PROPRIETARY

3


      4/21/99
      [GRAPHIC]


EXHIBIT C1

QWEST EXPRESS 8XX ORIGINATING SERVICE DESCRIPTION

CARRIER SERVICE AGREEMENT


CUSTOMER AND QWEST OBLIGATIONS WHERE QWEST PROVIDES RESPORG SERVICES


1. Customer hereby agrees that Qwest shall be Customer’s sole provider of Carrier 8XX Service for all 8XX numbers for which Qwest is providing transport and/or Responsible Organization Services (“ROS”), as such services are described herein, during the term hereof.

2. Qwest agrees that Customer may, at its sole discretion, designate itself as the 8XX carrier in selected LATAs. Customer’s designation is only applicable when used in conjunction with Qwest 8XX ROS and transport and customer provides one hundred percent (100%) coverage in the LATA(s).

3. Qwest will not provide ROS for 8XX numbers transported by other Common Carriers (“OCCs”), except as indicated in Section (B) above.

4. Qwest shall provide ROS described herein consistent with the Guidelines for 8XX Database, subject to the understanding that those ROS and the terms and conditions of those services may be modified by Qwest as a result of changes in said Guidelines, governmental action or acts of third parties including but not limited to changes in LEC tariffs that relate to ROS.

POINT(S) OF MEET


Customer agrees that it is responsible for all access and related costs of DS-0, DS-1 or DS-3 dedicated facilities to connect to Qwest’s nearest applicable meet point. In addition, the Customer may meet Qwest at each Qwest-owned voice POP site available at the time of Customer’s request, subject to capacity at that site and to Qwest’s agreement.


REVENUE COMMITMENT


Committed Revenue: Customer hereby agrees to commit a specified volume of [*] per month (the “Revenue Commitment”) and term of two (2) years (the “Term Commitment”). The Revenue Commitment must be met within the agreed-upon Term commitment however, the Customer may not meet the total Revenue Commitment (monthly Revenue Commitment X (times) the number of months in the Term Commitment) in less time than one-half of the Term Commitment.


1) If this Revenue Commitment is not met by the end of the Term Commitment, the Customer agrees that it will pay the shortfall charges as follows:

Revenue Commitment X Term Commitment (in months)

Less Customer’s Actual Service Revenue

_________________________________________________


= Shortfall Charge Owned by Customer


In addition, the Customer’s Revenue Commitment will be evaluated on a periodic basis, depending upon the agreed-upon Term Commitment. The formula and milestones used to evaluate a Customer’s Revenue Commitment progress are described in the Term Commitment Ramp Schedule.


QWEST CONFIDENTIAL AND PROPRIETARY

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      4/21/99
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[*] Confidential treatment has been requested for the bracketed portions. The confidential redacted portions has been omitted and filed separately with the Securities and Exchange Commission.