printer-friendly

Sample Business Contracts

Service and System Access Agreement - United Technologies Corp. and FreeMarkets OnLine Inc.

Sponsored Links


   SERVICE AND SYSTEM ACCESS AGREEMENT BETWEEN UNITED TECHNOLOGIES CORPORATION
                          AND FREEMARKETS ONLINE, INC.

         This Service and System Access Agreement ("Agreement") is made this
14th day of January, 1999, effective as of January 1, 1999 ("Effective Date"),
by and between United Technologies Corporation, a corporation organized and
existing under the laws of the state of Delaware with an office and place of
business at Hartford, Connecticut (hereinafter referred to as "United") and
FreeMarkets OnLine, Inc., a corporation organized and existing under the laws of
the state of Delaware with an office and place of business at 130 Seventh
Street, Suite 500, Pittsburgh, PA 15222 (hereinafter referred to as
"FreeMarkets" or "Seller"). For purposes of this Agreement, the rights granted
to United under this Agreement shall also be deemed granted to any United
"Affiliate," which shall mean any entity in which United owns more than 50% of
the outstanding voting ownership interests, and shall also mean International
Aero Engines, Inc.


         United wishes to be provided with, and FreeMarkets wishes to provide,
the following: (i) a series of online and offline industrial market making
project(s), including overall project management for these projects, and (ii)
access to FreeMarkets' proprietary global online bidding system for the conduct
of Competitive Bidding Events ("CBEs"), consisting of proprietary
Bidware(R)/BidServer(R) software, computer and networking hardware and operating
software used to conduct CBEs (the "System"). A CBE, the result of substantial
preparation work with buyers and suppliers, is an online session where suppliers
submit bids in an interactive fashion to establish market prices for the various
materials or components desired to be purchased by United. The parties intend
that FreeMarkets will assist United to achieve savings and supplier
consolidation for purchased components and materials used in United's products.
This Agreement is intended to address the specific understanding of the parties
related to such projects and the provision of access to the System, including
without limitation, provisions regarding confidentiality and exclusivity.

         In consideration of the premises and of the mutual promises of each
party to the other herein contained, it is hereby mutually agreed as follows:

ARTICLE I - STATEMENT OF BUSINESS SERVICES, SYSTEM ACCESS, SCOPE OF WORK AND
RESOURCE COMMITMENTS

a)   TERM OF SERVICES.  FreeMarkets agrees that during the period commencing on
     the 1st day of January, 1999 and ending on December 31, 2000 (the "Initial
     Term"), and during all renewal term(s) of this Agreement (if any) (any such
     renewal term(s) together with the Initial Term shall be collectively
     referred to herein as the "Term"), FreeMarkets will make available to
     United, to the extent, and in the manner hereinafter provided, its business
     services with respect to industrial market making and purchasing and access
     to the System.

b)   PROJECT MANAGEMENT SERVICES. FreeMarkets will conduct a series of online
     and offline industrial market making project(s) (also known as sourcing
     project(s)) for the purposes of assisting United to achieve savings and
     supplier consolidation for purchased components and materials used in
     United's products, as identified by United from time to time. FreeMarkets
     will provide overall project management for these projects utilizing either
     the following FreeMarkets' market making process, organized into five
     phases, or the United sourcing process set forth in




<PAGE>   2



     Exhibit J attached hereto which is similar to the FreeMarkets process
     except that the United process does not include CBEs and related online
     industrial sourcing services:

         1. Phase 1: Identify Savings Opportunities - FreeMarkets will conduct
         detailed reviews of information on current and historic spending, as
         well as interviews of United staff to identify savings opportunities
         appropriate for utilizing the System or other sourcing processes.

         2. Phase 2: Prepare Total Cost Request For Quotation ("RFQ") -
         FreeMarkets will gather detailed information at the part level on
         quality, logistics, engineering, manufacturing, tooling, and commercial
         requirements. It will create bidding strategies designed to achieve
         United's desired results, including lot setting and reserve prices,
         then write and obtain buyer approval of RFQ(s), which RFQs shall
         include terms and conditions satisfactory to United, including, without
         limitation, government contract provisions when appropriate, insurance
         specifications, and confidentiality requirements.

         3. Phase 3: Identify, Screen, and Prepare Suppliers - FreeMarkets will
         obtain supplier selection criteria from United buyers for manufacturing
         capability, quality, delivery requirements, location, financial
         strength, etc. FreeMarkets will research and identify potential new
         suppliers, then screen all suppliers, including those that may be
         identified by United, against the selection criteria. FreeMarkets will
         gain buyer approval for final lists of suppliers, answer supplier
         questions on RFQs and, if applicable, train suppliers in the use of the
         System.

         4. Phase 4: Online Competitive Bidding Event(s) - FreeMarkets will
         provide access to the System for the conduct of CBEs. FreeMarkets will
         provide all necessary infrastructure (except local buyer and supplier
         site personal computers and other equipment) so that United can employ
         the System. FreeMarkets will also provide all technical support and
         necessary operations personnel, including training of United buyers in
         the use of the System (where United does not use the System,
         FreeMarkets will assist United with any offline supplier negotiations).

         5. Phase 5: Provide Savings Implementation Support - FreeMarkets will
         provide post-bid supplier cost breakdowns, analysis of award options,
         support for supplier qualification trips and other general
         implementation support as reasonably requested by United.

c)   FREEMARKETS SOURCING PROJECTS. For purposes of this Agreement, a
     "FreeMarkets Sourcing Project" shall include any United sourcing project
     commenced before or during the Term where FreeMarkets provides one or more
     of the following services described above:

     (i)   Prepare the RFQ for the project;

     (ii)  Identify, screen and prepare suppliers for the project; and/or

     (iii) Provide access to the System  for the conduct of CBEs.

     Unless otherwise agreed by the parties, FreeMarkets Sourcing Projects shall
     not include sourcing projects related to products and services not
     purchased for use in United's products such as office supplies, travel and
     outside services. Within thirty (30) days of the Effective Date,
     FreeMarkets will provide to United

                                       -2-

<PAGE>   3



     a schedule identifying each FreeMarkets Sourcing Project commenced prior to
     the Effective Date. Thereafter, FreeMarkets will provide to United a
     monthly schedule identifying each FreeMarkets Sourcing Project that was
     commenced during the prior month. Within thirty (30) days of receipt of any
     such schedule, United will notify FreeMarkets of any objection to such
     schedule and the parties will work to mutually resolve any such objections.
     No project will be designated as a FreeMarkets Sourcing Project unless the
     parties mutually agree to such designation, provided that if United fails
     to object to a designation within thirty (30) day of receipt of the
     schedule containing such designation, United will be deemed to have
     accepted such designation.

d)   OVERALL PROJECT MANAGEMENT SERVICES.  In addition to providing services
     related to FreeMarkets Sourcing Projects as described above, during the
     Term, FreeMarkets will provide the following services ("Overall Project
     Management Services") to United in connection with the United Sourcing
     Initiative as defined from time to time by the United personnel leading
     such initiative (the "Sourcing Initiative"): overall Sourcing Initiative
     planning and scheduling; assistance with tracking and reporting of savings
     achieved pursuant to the Sourcing Initiative [*] as defined in Article I k)
     below; assistance in high level purchasing problem solving; and, consulting
     with senior United managers engaged in the Sourcing Initiative. The Overall
     Project Management Services will be provided as reasonably requested by
     United, subject to the resource limitations in [*] FTE's set forth in
     Exhibit B attached hereto.

e)   TRAINING. It is the intention of FreeMarkets to assist United in developing
     internal world class sourcing capability across its many businesses. In
     addition to Overall Project Management Services described above,
     FreeMarkets will provide training in online and offline sourcing processes
     to the United personnel working on FreeMarkets Sourcing Projects with
     FreeMarkets. FreeMarkets will also provide training classes to United
     personnel to assist United in the development of internal sourcing
     capabilities, including the ability to effectively utilize the System.
     FreeMarkets will provide up to [*] full day classes (maximum of [*]
     students in each class) during each calendar year of the Term. FreeMarkets
     will be prepared to provide such training classes beginning on January 31,
     1999. Such training will include instruction regarding identification of
     savings opportunities (Phase 1), preparation of RFQs (Phase 2),
     identification, screening and preparation of suppliers (Phase 3),
     conducting CBEs using the System (Phase 4), and implementing savings (Phase
     5).

f)   SOURCING STRATEGY DEVELOPMENT SERVICES. To further assist United in
     developing internal world class sourcing capability across its many
     businesses, as specifically requested by United, FreeMarkets will analyze
     and create sourcing strategies for the categories of spend which
     FreeMarkets helps United to source. Sourcing strategy development services
     set forth in this Article I f) will be provided as reasonably requested by
     United, subject to the resource limitations in [*] FTEs set forth in
     Exhibit B attached hereto.

g)   PRODUCT SPEND SAVINGS GOAL. Throughout the Term, FreeMarkets will provide a
     complete market making team (the "FreeMarkets Market Making Team") which
     will provide services with respect to FreeMarkets Sourcing Projects,
     Overall Project Management Services and other services as described above.
     The FreeMarkets Market Making Team shall consist on average of the number
     of full time equivalent staff members set forth on Exhibit B attached
     hereto. The goal of FreeMarkets and United is to meet or exceed the savings
     goals set forth in Exhibit A. Specifically, FreeMarkets' goal will be

                                       -3-

<PAGE>   4



     to help United generate [*] (the "Product Spend Savings Goal") in
     Implementable Savings (as defined below) for United in each calendar year
     of the Term. FreeMarkets does not guarantee that United can reach the
     Product Spend Savings Goal [*]. The results of the FreeMarkets Sourcing
     Projects and Overall Project Management Services for United will be highly
     dependent upon the support the FreeMarkets Market Making Team receives from
     United staff. FreeMarkets and United staff will cooperate to identify and
     execute Sourcing Projects, Training, Sourcing Strategy Development and
     Overall Project Management Services sufficient to deliver savings to
     United.

h)   REPORTING. Throughout the Term, the FreeMarkets Market Making Team will
     schedule periodic review sessions with the United day-to-day teams and
     senior project sponsors as necessary to conduct the projects and maintain
     communication. On a monthly basis, FreeMarkets will provide the Vice
     President of Purchasing for United with a summary of FreeMarkets activities
     in support of the various United divisions and cross division purchasing
     product teams. The FreeMarkets Market Making Team will split its time
     between work at United site(s) and FreeMarkets' offices.

i)   BIDWARE(R)/BIDSERVER(R)SOFTWARE. Subject to the terms of Article III e),
     throughout the Term, in consideration of the business service and System
     access fees set forth in Article II a), FreeMarkets will provide United and
     its Affiliates with any necessary license to use its proprietary
     BidWare(R)/BidServer(R)software pursuant to the terms of this Agreement and
     the Software License Agreement effective as of January 1, 1998 between
     United and FreeMarkets attached hereto as Exhibit E ("Software License
     Agreement") and will provide suppliers with any necessary license to use
     its proprietary BidWare(R)/BidServer(R) software pursuant to the terms of
     the standard FreeMarkets' supplier license agreement. These licenses are
     for any usage necessary to conduct CBEs under this Agreement, but do not
     extend beyond these projects or the Term.

j)   SERVICE STANDARDS. FreeMarkets represents and warrants that during the
     Term, the System will perform in a manner necessary to carry out its
     obligations under this Agreement, including without limitation accurately
     processing date/time data from, into, and between the twentieth and twenty-
     first centuries (1999-2000), provided that all hardware and software with
     which the System exchanges data is year 2000 compliant. FreeMarkets' sole
     obligation under this performance warranty for the System shall be to
     remedy any nonconformance of the System. EXCEPT AS EXPRESSLY SET FORTH
     HEREIN OR THE SOFTWARE LICENSE AGREEMENT, FREEMARKETS MAKES NO OTHER
     WARRANTIES REGARDING THE SYSTEM, ANY COMPETITIVE BIDDING EVENT, ANY
     SUPPLIER, OR UNITED'S PARTICIPATION IN ANY COMPETITIVE BIDDING EVENT,
     EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF
     MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

k)   [*]. Subject to the terms of the Software License Agreement and the terms
     of the Service Agreement effective as of January 1, 1998 between United and
     FreeMarkets, FreeMarkets hereby continues to grant to United and its
     Affiliates [*] for any internal purpose, including any right possessed by
     FreeMarkets to use [*] for any internal purpose.

l)   RENEWAL. At the request of United, FreeMarkets will extend this Agreement
     beyond the Initial Term for a period of one year subject to the same terms
     and

                                       -4-

<PAGE>   5



     conditions for services, System access and compensation.

m)   SUPPLIER SELECTION. In no event shall United be obligated hereunder to
     accept the lowest bid in a CBE or any other project hereunder.

ARTICLE II - COMPENSATION

     In consideration for the business services and System access provided by
FreeMarkets hereunder, United agrees to pay FreeMarkets as follows:

a)   BUSINESS SERVICE AND SYSTEM ACCESS FEES. An annual total of [*] million
     (including [*] in business service fees) and [*] in System access fees
     during each of 1999 and 2000, payable in equal monthly installments, as set
     forth in Article II f) and Exhibit B. Exhibit B is a complete schedule of
     business service and System access fees payable by United under this
     Agreement.

b)   EXPENSE REIMBURSEMENT. Reimbursement for the cost of all reasonable and
     necessary traveling expenses, clerical expenses, telecommunications
     expenses, mailing, courier, blueprinting, printing, copying or stenographic
     services, in connection with the performance of the services hereunder. The
     estimated monthly expenses set forth on Exhibit B will be payable as set
     forth in Article II f).

c)   ADDITIONAL COMPENSATION. In addition to the business service and System
     access fees and the expense reimbursement set forth above, FreeMarkets will
     earn additional bonus compensation provided the conditions set forth in
     this Agreement are met. Subject to the terms of Article II e) (Bonus
     Determinations), United will pay to FreeMarkets, the following additional
     bonus compensation earned by FreeMarkets:

     (i)   United will pay to FreeMarkets an "Implementable Savings Bonus" equal
           to [*] of Implementable Savings (as defined below) for FreeMarkets
           Sourcing Projects; and

     (ii)  United will pay to FreeMarkets an "Implemented Savings Bonus" equal
           to [*] of Implemented Savings (as defined below) for FreeMarkets
           Sourcing Projects; and

     (iii) Provided that the Implementable Savings for FreeMarkets Sourcing
           Projects for any calendar year during the Term equals or exceeds the
           Product Spend Savings Goal as defined in Article I g) for FreeMarkets
           Sourcing Projects, United will pay to FreeMarkets a Major Business
           Objective or "MBO Bonus" equal to [*] with respect to such year.

d) DEFINITIONS. For the purposes hereof:

     (i)   "Implementable Savings" means a good faith estimate of the gross
           annualized savings stated in U.S. dollars expected to be implemented
           as a result of FreeMarkets Sourcing Projects as reported [*] or an
           alternative tracking and reporting system agreed upon by the parties.
           Implementable Savings shall include savings from all FreeMarkets
           Sourcing Projects commenced during or before the Term. Implementable
           Savings shall be determined [*] upon finalization of agreement(s)
           with selected supplier(s) based on volume estimates, non-price
           savings and elimination of any potential savings which are [*] at a
           site level to be too costly or too difficult to implement. Savings
           shall not be classified as "Implementable Savings" until [*] that any
           potential savings are implementable. Implementable

                                       -5-

<PAGE>   6



           Savings (as reported [*] or an alternative tracking and reporting
           system agreed upon by the parties) shall not include any deduction
           for costs of implementation.

     (ii)  "Implemented Savings" means a good faith estimate of [*] stated in
           U.S. dollars implemented as a result of FreeMarkets Sourcing Projects
           as reported using [*] or an alternative tracking and reporting system
           agreed upon by the parties. Implemented Savings shall be determined
           [*] upon acceptance of purchase orders by selected supplier(s) as a
           result of FreeMarkets Sourcing Projects and shall be based on [*] and
           [*]. Implemented Savings shall include savings from all FreeMarkets
           Sourcing Projects commenced [*]. Implemented Savings (as reported [*]
           or an alternative tracking and reporting system agreed upon by the
           parties) shall not include any deduction for non-incremental costs of
           implementation.

e)   BONUS DETERMINATIONS.

     (i)   BILLING FOR IMPLEMENTABLE SAVINGS BONUS. No later than 15 days
           following the end of each calendar quarter (including the calendar
           quarter ending on December 31, 1998), FreeMarkets will submit to
           United a schedule and invoice (the "Implementable Savings Schedule")
           identifying the Implementable Savings with respect to all FreeMarkets
           Sourcing Projects conducted during or before such calendar quarter
           ([*] or an alternative tracking and reporting system agreed upon by
           the parties). The Implementable Savings Bonus with respect to
           FreeMarkets Sourcing Projects shall be determined based on excess of
           the cumulative Implementable Savings as of the end of such calendar
           quarter over the cumulative Implementable Savings as of the end of
           the immediately prior quarter. In the event that the cumulative
           Implementable Savings as of the end of such calendar quarter are less
           than the cumulative Implementable Savings as of the end of the
           immediately prior quarter, such shortfall shall be credited against
           any excess cumulative Implementable Savings in the following calendar
           quarters.

     (ii)  BILLING FOR IMPLEMENTED SAVINGS BONUS. No later than 15 days
           following the end of each calendar quarter (including the calendar
           quarter ending on December 31, 1998), FreeMarkets will submit to
           United a schedule and invoice (the "Implemented Savings Schedule")
           identifying Implemented Savings with respect to all FreeMarkets
           Sourcing Projects conducted during or before such calendar quarter
           [*] or an alternative tracking and reporting system agreed upon by
           the parties). The Implemented Savings Bonus with respect to
           FreeMarkets Sourcing Projects shall be determined based on excess of
           the cumulative Implemented Savings as of the end of such calendar
           quarter over the cumulative Implemented Savings as of the end of the
           immediately prior calendar quarter. In the event that the cumulative
           Implemented Savings as of the end of the immediately subsequent
           quarter is less than the Implemented Savings as of the end of the
           immediately prior quarter, such shortfall shall be credited against
           any excess cumulative Implemented Savings in the following calendar
           quarters.

     (iii) BILLING FOR MBO BONUS. No later than 15 days following the end of
           each calendar year (including the calendar



                                       -6-

<PAGE>   7



           year ending on December 31, 1998), FreeMarkets will submit to United
           a schedule and invoice (the "MBO Bonus Schedule") identifying
           cumulative Implementable Savings with respect to all FreeMarkets
           Sourcing Projects as of the end of such calendar year ([*] or an
           alternative tracking and reporting system agreed upon by the
           parties). Payment of the MBO Bonus with respect to FreeMarkets
           Sourcing Projects for each calendar year during the Term shall be
           determined based on the excess of the cumulative Implementable
           Savings as of December 31 of such calendar year over the cumulative
           Implementable Savings as of December 31 of the prior year. In the
           event that the cumulative Implementable Savings of such calendar year
           are less than the cumulative Implementable Savings as of December 31
           of the prior year, such shortfall shall be credited against any
           excess cumulative Implementable Savings in the following calendar
           years.

           Based on such determinations, if the excess cumulative Implementable
           Savings for a calendar year during the Term meets or exceeds the
           Product Spend Savings Goal, then United will pay the applicable MBO
           Bonus to FreeMarkets in accordance with Article II c) (iii).

     (iv)  SETTLEMENT PROCESS. Upon receipt of the Implementable Savings
           Schedule, Implemented Savings Schedule or MBO Bonus Schedule, United
           shall have [*] to confirm the amounts billed and due under this
           Agreement using [*] or an alternative tracking and reporting system
           agreed upon by the parties. All undisputed amounts shall be paid
           within thirty days of United's receipt of the Implementable Savings
           Schedule, Implemented Savings Schedule or MBO Bonus Schedule. United
           shall notify FreeMarkets of any disputed Implementable Savings or
           Implemented Savings amounts within the initial [*] period. The
           parties will use their best efforts to resolve any such disputes, and
           United will pay the mutually agreed settlement of all disputed
           amounts within thirty (30) days of such settlement.

f)   PAYMENT. Amounts that are due under Article II a) and b) will be invoiced
     to United by FreeMarkets at the end of each calendar month; provided that
     the estimated amounts due under Article II b) will be invoiced to United
     for each month during the Term and within thirty (30) days after each
     calendar year, FreeMarkets will provide a schedule that reconciles actual
     expenses under Article II b) for such calendar year with the estimated
     payments and will provide United with an invoice for any amount by which
     actual expenses exceeded estimated expenses. If actual expenses were less
     than estimated expenses, FreeMarkets will either credit United with the
     difference or, if no further invoices are to be sent to United hereunder,
     will pay such difference to United. United acknowledges that it shall be
     responsible for all amounts invoiced and due under this Agreement.
     FreeMarkets will submit invoices for the services and related expenses as
     described herein directly to Shelley Stewart or another designated member
     of the Vice President of Purchasing's staff. Upon presentation of such
     invoices in form and detail satisfactory to United, United will use its
     best efforts to make payments within 10 days, and in all events shall make
     payment within 30 days. Each invoice shall fairly and accurately describe
     in sufficient detail the actual services performed, the period of
     performance and the fees and expenses that are payable to FreeMarkets under
     the provisions of this Agreement.



                                       -7-

<PAGE>   8



ARTICLE III - TERMS AND CONDITIONS OF SOURCING PROJECTS

United acknowledges and agrees as follows:

a)   CBE RULES. With respect to any CBE conducted hereunder, to abide by the
     attached Rules and Procedures Governing Competitive Bidding Events (Exhibit
     C), which contain marketplace ground rules for United, suppliers, and
     FreeMarkets. These Rules and Procedures are designed to ensure ethical
     participation. In the event that FreeMarkets postpones, cancels or
     otherwise modifies any CBE in accordance with Exhibit C, to the extent
     possible, FreeMarkets agrees to provide advance notice to United of such
     modification.

b)   NDA. United and FreeMarkets have entered into the attached Non-Disclosure
     Agreement as of October 1, 1997 (Exhibit D), under which each party
     mutually agrees to keep confidential information which either party shall
     designate to the other as confidential, including but not limited to
     engineering data and prints. The parties hereby agree that the terms of
     such Non- Disclosure Agreement apply to this Agreement and that the terms
     and conditions of this Agreement shall be designated confidential
     information under such Non-Disclosure Agreement; provided, however, that
     notwithstanding Section 2 thereof, Confidential Information shall be
     maintained in confidence perpetually, except as otherwise agreed by the
     parties and unless such information is information described in Sections
     1(a)-(f) thereof.

c)   RFQ COPIES. United acknowledges that FreeMarkets has the right to include
     in RFQs all information it receives from United for purposes of inclusion
     in the RFQs and to copy RFQs for distribution to suppliers selected by
     United for procurement by United only. United or its Affiliates also has
     the right to copy RFQs. United will provide FreeMarkets for inclusion in
     such RFQs any non-disclosure agreement forms required by United or its
     Affiliates to be executed by such suppliers.

d)   USE OF DATA. FreeMarkets shall have the right to use all data generated in
     connection with FreeMarkets Sourcing Projects, including data that United
     provides to FreeMarkets, to do the following: (i) perform such general
     analyses to track the performance of the BidWare(R)/BidServer(R)aND [*] (or
     any alternative) software; (ii) determine general price trends in various
     supply industries; and (iii) create predictive analyses useful for
     estimating the price for a Component before such Component has been the
     subject of a FreeMarkets Sourcing Project. For purposes of this subsection,
     "Component" shall mean a distinct part or material described by a United
     technical drawing or part number. FreeMarkets will use such data and
     perform such analyses and publish the same in such a way [*]. FreeMarkets
     shall have the right to publish general results of FreeMarkets Sourcing
     Projects to suppliers through FreeMarkets provided [*]. These results may
     include: specific results for supplier participants in each FreeMarkets
     Sourcing Project; and general results for all supplier members of the
     service.

e)   SOFTWARE OWNERSHIP AND LICENSE. United acknowledges that FreeMarkets
     retains full ownership rights to the BidWare(R)/BidServer(R)suite of
     software applications and [*], and that United is not acquiring any
     ownership interest in such technology. The terms under which FreeMarkets
     will supply the BidWare(R)/BidServer(R)aND [*] technology (collectively
     "Software") under this Agreement are further described in the Software
     License Agreement. Unless otherwise agreed in writing by the parties,
     United also acknowledges that FreeMarkets will retain full ownership rights
     to any software, including [*], developed by FreeMarkets during the Term.



                                       -8-

<PAGE>   9
f)   [*]. In the event that [*] during the term of this Agreement in addition to
     [*], if any, [*] to United no later than the time [*] its other industrial
     customers. In addition, subject to any applicable confidentiality
     requirements and other restrictions, FreeMarkets shall provide United with
     [*].

ARTICLE IV - INDEMNITIES

a)   FREEMARKETS. FreeMarkets agrees to protect, defend, indemnify, and hold
     harmless United from and against all claims, demands, causes of action of
     every type or character, arising out of or related to negligent or willful
     acts or omissions of FreeMarkets or its subcontractors, officers,
     directors, assigns or employees in connection with the performance of the
     work under this Agreement.

b)   UNITED. United agrees to protect, defend, indemnify and hold harmless
     FreeMarkets from and against all claims, demands, causes of every type and
     character arising out of or related to any negligent or willful act or
     omission of United or its subcontractors, officers, directors, assigns, or
     employees in connection with the performance of its obligations under this
     Agreement.

c)   COSTS. In the event that a claim is made hereunder, at law or otherwise,
     alleging damage as a result of any error, omission or other act arising out
     of or relating to this Agreement, the prevailing party shall be entitled to
     reimbursement for all costs, including reasonable attorney's fees, incurred
     in defending itself against such claim.

ARTICLE V - INTELLECTUAL PROPERTY INDEMNIFICATION

a)   GENERAL. FreeMarkets shall protect, defend, indemnify and hold harmless
     United from any suit or proceeding brought against United based on a claim
     that (1) the Software furnished by FreeMarkets hereunder, (2) the use of
     the Software by United consistent with FreeMarkets' specifications and
     instructions or (3) the copying by United of any Software or documentation
     as permitted herein constitutes an infringement of any United States
     patent, United States copyright or other intellectual property rights
     asserted under the laws of the United States.

b)   LIMITATIONS. FreeMarkets shall have no liability for any claim based upon:
     (i) the combination, operation or use of the Software with equipment,
     devices or software not supplied or specified by FreeMarkets; (ii) the
     alteration or modification of the Software which alteration or modification
     was not made by FreeMarkets; or (iii) the failure by United to use the most
     current version of the Software [*].

ARTICLE VI -COMPETITIVE ACTIVITIES

     During the term of this Agreement, FreeMarkets shall not provide technology
or services similar to those defined in this Agreement for the competitive
companies listed in Exhibit F.

ARTICLE VII - NOTICES

     Whenever any notice is required or authorized to be given hereunder, such
notice shall be given in writing and sent by certified mail, return receipt
requested, or overnight delivery by a national reputable service. Any such
notice, if sent by United to the Seller, shall be addressed as follows:


                                       -9-

<PAGE>   10



          Glen T. Meakem
          Chief Executive Officer
          FreeMarkets OnLine, Inc.
          130 Seventh Street
          Century Building, Suite 500
          Pittsburgh, PA 15222

and if sent by FreeMarkets to United, shall be addressed as follows:

          United Technologies Corporation
          One Financial Plaza
          Hartford, CT 06101
          Attention: Vice President - Purchasing

ARTICLE VIII - ADDITIONAL PROVISIONS

a)   UNITED GENERAL TERMS. This Agreement is subject to and governed by the
     following additional provisions: (i) "United Technologies Corporation
     Service Agreement Provisions, dated February 1998" (attached hereto as
     Exhibit G) except provisions 3, 4, 9(a), 13 and 14 which shall not apply;
     (ii) United's "Code of Ethics"; and (iii) United's Policy Statement on
     Business Ethics and Contracting With the United States Government, as they
     may be amended from time to time.

b)   REGULATORY COMPLIANCE. FreeMarkets represents and warrants to United that
     FreeMarkets shall comply strictly with all of the covenants, agreements,
     and undertakings made by FreeMarkets in, or furnished under or as part of
     this Agreement, including without limitation, compliance with all
     applicable laws or regulations, whether or not specifically referenced in
     this Agreement.

c)   INSURANCE COVERAGE. The coverage amounts set forth in Provision 18 (2)-(6)
     of United's Service Agreement Provisions set forth in Exhibit G attached
     hereto shall be increased [*] to [*], and in addition to such coverages,
     FreeMarkets shall obtain [*]. Notwithstanding anything to the contrary in
     Provision 18, such insurance shall contain a provision prohibiting
     cancellation or reduction in coverage except upon at least 30 days' prior
     notice to United. FreeMarkets represents that, as of the date of execution
     of this Agreement, it has obtained all such insurance coverage.

d)   [*] WILL BE LIABLE [*] FOR ANY DIRECT DAMAGES, ARISING FROM THIS AGREEMENT
     OR THE SOFTWARE LICENSING AGREEMENT, UNDER ANY THEORY OF LIABILITY IN
     EXCESS OF)[*]. IN NO EVENT WILL [*] BE LIABLE TO THE OTHER FOR
     CONSEQUENTIAL, INCIDENTAL OR SPECIAL DAMAGES OR LOST PROFITS OF ANY NATURE
     WHATSOEVER UNDER ANY THEORY OF LIABILITY, ARISING FROM THIS AGREEMENT OR
     THE SOFTWARE LICENSING AGREEMENT, [*].

e)   TERMINATION. This Agreement will remain in full force and effect during the
     Term, and may be terminated prior to the end of the Term only as follows:

     (i)  By either party if the other party has materially breached this
          Agreement and has failed to correct such breach within 90 days after
          receiving written notice from the other party specifying the nature of
          such breach;

     (ii) By either party if the other party (i) becomes the subject of a
          voluntary or involuntary petition in bankruptcy or any proceeding
          relating to insolvency, receivership, liquidation, or composition for
          the benefit of creditors, if that petition or proceeding is not
          dismissed within thirty (30) days after filing, (ii) suspends the
          operation of its present business or liquidates its business assets,
          or (iii) generally fails to pay its debts as such debts become due or
          admits in writing its inability to pay its debts.

                                      -10-

<PAGE>   11



    (iii) By United, provided it gives FreeMarkets 30 days prior written notice
          of termination, and pays to FreeMarkets the following:

          (A) all business service and System access fees and reimbursement that
          have accrued under Article II a) and b) through the date of
          termination;

          (B) any Implementable Savings Bonus and Implemented Savings Bonus with
          respect to all FreeMarkets Sourcing Projects based on the cumulative
          Implementable Savings and Implemented Savings from such FreeMarkets
          Sourcing Projects, which Savings Bonuses shall be paid in accordance
          with Article II (e) (the final payment of such Savings Bonuses shall
          be based on the cumulative Implementable Savings and Implemented
          Savings, respectively, as of the last day of the calendar month which
          includes the one-year anniversary of the date of termination, taking
          into account any existing credits under Article II e));

          (C) provided that the excess cumulative Implementable Savings from
          January 1 through the date of termination is equal to or greater than
          the amount obtained by multiplying the Product Spend Savings Goal by a
          fraction, the numerator of which is the number of days that have
          elapsed in such calendar year through the date of termination and the
          denominator of which is 365 ("Proration Fraction"), a portion of the
          MBO Bonus will be paid for the calendar year in which termination
          occurs equal to [*] multiplied by the Proration Fraction (examples of
          the determination of the MBO Bonus upon termination are set forth in
          Exhibit I); and

          (D) a fee (the "Termination Fee") equal to [*]. The parties agree that
          the Termination Fee will compensate FreeMarkets for the resources it
          is committing to United hereunder, and is not in the nature of
          liquidated damages or a penalty.

     (iv) In the event that this Agreement expires under Article I (a) in
          accordance with the terms thereof or is terminated by United under
          Article VIII (e) (i) or (ii), United shall not be obligated to pay
          FreeMarkets the Termination Fee; provided that such expiration or
          termination shall not affect United's obligations to pay compensation
          that has accrued under the terms of this Agreement prior to the date
          of expiration or termination (as determined under Article VIII e)
          (iii).

     (v)  In the event that this Agreement is terminated for any reason,
          FreeMarkets will provide United with a schedule of all FreeMarkets
          Sourcing Projects commenced prior to the date of termination and the
          parties will reasonably cooperate to transition the FreeMarkets
          Sourcing Projects to United provided that termination of this
          Agreement shall not relieve either party of any obligation incurred
          prior to the termination.

ARTICLE IX - MISCELLANEOUS

MODIFICATION. This Agreement can only be modified by a written agreement duly
signed by the persons authorized to sign agreements on behalf of the parties and
any other variance from the terms and conditions of this Agreement will be of no
effect.

SEVERABILITY OF PROVISIONS. If any provision or provisions of this Agreement
shall be held to be invalid, illegal or unenforceable, the validity, legality
and enforceability of the remaining provisions shall not in any way be affected
or be impaired thereby.



                                      -11-

<PAGE>   12


GOVERNING LAW. This Agreement shall be governed by and construed in accordance
with the laws of the State of Connecticut (other than the laws on the conflict
of laws). Unless the parties otherwise agree, any action or proceedings by
United against FreeMarkets shall be brought in the federal or state courts
located in Pittsburgh, Pennsylvania, and any action brought by FreeMarkets
against United shall be brought in federal or state courts in Hartford,
Connecticut.

ENTIRE AGREEMENT. This Agreement, including all exhibits and schedules hereto,
the Non- Disclosure Agreement and the Software License Agreement referenced
herein and attached hereto, are the complete and exclusive statement of the
agreement between the parties as to the subject matter herein, and they
supersede all prior and contemporaneous proposals or agreements, oral or
written, and all other communications between the parties related to the subject
matter of this Agreement.

WAIVERS. A waiver of a breach or default under this Agreement shall not be a
waiver of any other or subsequent breach or default. The failure or delay by
either party in enforcing compliance with any term or condition of this
Agreement shall not constitute a waiver of such term or condition unless such
term or condition is expressly waived in writing.

AGREEMENT BINDING. This Agreement shall be binding upon and inure to the benefit
of the parties hereto, their successors and permitted assigns.

ASSIGNMENT. Neither party may assign this Agreement without the prior written
consent of the other party, which consent shall not be unreasonably withheld or
delayed.

AUTHORITY. Each party represents that it has full power and authority to enter
into and perform this Agreement, and the person signing this Agreement on behalf
of it has been properly authorized and empowered to enter into this Agreement.

COUNTERPARTS. This Agreement may be executed in several counterparts, all of
which taken together shall constitute one agreement between the parties.


                                      -12-

<PAGE>   13




     IN WITNESS WHEREOF, the parties hereto have executed or caused these
presents to be executed in duplicate (each of which shall be deemed to be an
original) effective as of the date first written above.

-------------------------------------------------------------------------------


UNITED TECHNOLOGIES                            FREEMARKETS ONLINE, INC.
   CORPORATION


By: /s/ Kent Brittan                           By: /s/ Glen T. Meakem
   ------------------------------------           ------------------------------
Name:  Kent Brittan                            Name:  Glen T. Meakem
Title: Vice President - Purchasing             Title: Chief Executive Officer

                                                      Federal ID #  043265483




                                      -13-

<PAGE>   14



                                                                       Exhibit A


                                  SAVINGS GOALS

-------------------------------------------------------------------------------

                    TOTAL PRODUCT        IMPLEMENTABLE         IMPLEMENTED
                       SPEND*               SAVINGS              SAVINGS
         YEAR        ($000,000s)          ($000,000s)          ($000,000s)
         ----       -------------        --------------        ------------

         1999            [*]                  [*]                  [*]
         2000            [*]                  [*]                  [*]

-------------------------------------------------------------------------------

* Dollar amount of total potential annual spending under FreeMarkets Sourcing
  Projects




<PAGE>   15



                                                                       Exhibit B

              United Technologies Corporation Schedule of Payments
          To FreeMarkets OnLine for Business Services and System Access


<TABLE>
<CAPTION>




                                                Business          System
                                                Service           Access               Estimated          Total Estimated
                Calendar            FTEs        Fees              Fees                 Expenses**         Cost**
Month           Year               [*]          ($000s)           ($000s)              ($000s)            ($000s)
------------------------------------------------------------------------------------------------------------------------
<S>             <C>                <C>          <C>               <C>                  <C>                <C>
Jan             1999                      [*]              [*]            [*]                  [*]                   [*]
Feb                                       [*]              [*]            [*]                  [*]                   [*]
Mar                                       [*]              [*]            [*]                  [*]                   [*]
Apr                                       [*]              [*]            [*]                  [*]                   [*]
May                                       [*]              [*]            [*]                  [*]                   [*]
Jun                                       [*]              [*]            [*]                  [*]                   [*]
Jul                                       [*]              [*]            [*]                  [*]                   [*]
Aug                                       [*]              [*]            [*]                  [*]                   [*]
Sep                                       [*]              [*]            [*]                  [*]                   [*]
Oct                                       [*]              [*]            [*]                  [*]                   [*]
Nov                                       [*]              [*]            [*]                  [*]                   [*]
Dec                                       [*]              [*]            [*]                  [*]                   [*]
------------------------------------------------------------------------------------------------------------------------
Subtotal        1999                                       [*]            [*]                  [*]                   [*]
========================================================================================================================


Jan             2000                      [*]              [*]            [*]                  [*]                   [*]
Feb                                       [*]              [*]            [*]                  [*]                   [*]
Mar                                       [*]              [*]            [*]                  [*]                   [*]
Apr                                       [*]              [*]            [*]                  [*]                   [*]
May                                       [*]              [*]            [*]                  [*]                   [*]
Jun                                       [*]              [*]            [*]                  [*]                   [*]
Jul                                       [*]              [*]            [*]                  [*]                   [*]
Aug                                       [*]              [*]            [*]                  [*]                   [*]
Sep                                       [*]              [*]            [*]                  [*]                   [*]
Oct                                       [*]              [*]            [*]                  [*]                   [*]
Nov                                       [*]              [*]            [*]                  [*]                   [*]
Dec                                       [*]              [*]            [*]                  [*]                   [*]
------------------------------------------------------------------------------------------------------------------------
Subtotal        2000                                       [*]            [*]                  [*]                   [*]
========================================================================================================================

------------------------------------------------------------------------------------------------------------------------
Overall Contract                                           [*]            [*]                  [*]                   [*]


Total
========================================================================================================================
</TABLE>


*    [*] United by FreeMarkets.
**   Estimated payments only. Exact amounts will depend upon actual expenses
     incurred and year-end reconciliation.




<PAGE>   16



                                                                       Exhibit C


                              RULES AND PROCEDURES
                      GOVERNING COMPETITIVE BIDDING EVENTS



                                       [*]


<PAGE>   17


                                                                       Exhibit D


                            NON-DISCLOSURE AGREEMENT

     This NON-DISCLOSURE AGREEMENT (this "Agreement") dated this 1st day of
October, 1997 is by and between United Technologies Corporation ("United"), and
FreeMarkets OnLine, Inc. ( "FreeMarkets"), a Delaware corporation.

================================================================================

                                    Preamble:

     In the course of the online industrial market making projects described in
the accompanying "Service Agreement" (Service Agreement Between United
Technologies Corporation and FreeMarkets OnLine, Inc. dated October 1, 1997),
United and FreeMarkets may acquire and communicate information between one
another which either party may consider to be proprietary or confidential in
nature. Such "Confidential Information" shall mean any information owned by the
owning party or any of its subsidiaries or affiliates, or entrusted to the
owning party that provides economic value, actual or potential, to the owning
party by reason of it not being generally known to other persons or entities who
can obtain economic value from its disclosure or use. Such information may
include, by way of example: computer programs and documentation; technical
design, manufacturing and application information; customer information;
training information; financial information; personnel information; new product
developments; advertising, business, and marketing plans. Therefore, based on
our mutual desire to protect our respective Confidential Information, we each
have agreed to execute this Agreement. Therefore, with the intent to be legally
bound, the parties agree as follows:

(1) All Confidential Information acquired by or disclosed to either party or its
employees or agents (a "Party") during the course of our engagement, or
disclosed in any manner incidental to the engagement by any party in whatever
form, whether written, graphic or machine-readable form, orally disclosed or
visually observed by the discovering Party, shall not be published or disclosed
internally (except to those who have a need to know in connection with the
Parties' performance of the engagement), or to any other person, firm, or
corporation or used by the discovering Party, except for any such information:

(a)  which is already known to the discovering Party at the time it acquires
     such information; or

(b)  which is or becomes publicly known through no wrongful act of the
     discovering Party; or

(c)  which is rightfully received from a third person without restriction; or

(d)  which is furnished to a third person by the owning Party without a similar
     restriction on the third person's right; or

(e)  which is approved for release by written authorization of the owning Party
     including without limitation pursuant to tem-is of the Service Agreement;
     or

(f)  which is required by law or the judicial process to be disclosed.

     In addition and notwithstanding the foregoing, and consistent with Article
III d) of the Service Agreement between United and FreeMarkets, FreeMarkets
shall have the right to publish general results of CBEs to Suppliers.

     The parties will make their best effort to mark or verbally identify as
"CONFIDENTIAL" all Confidential Information. The failure to so mark or identify
any Confidential Information shall not constitute a waiver of confidentiality
with respect to the Confidential Information. Each Party shall be responsible
for violations of this Agreement by its employees, representatives, and agents.



<PAGE>   18



(2) Each Party agrees that the obligations hereunder shall continue for a period
of five (5) years from the date on which the Confidential Information was first
acquired.

(3) The discovering Party shall use the same reasonable degree of care to
protect Confidential Information from disclosure as it exercises in protecting
like information of its own.

(4) Nothing in this Agreement shall be deemed, either expressly or by
implication, to convey any right or license to the discovering Party.

(5) Confidential Information is and shall remain the property of the owning
Party. All such information which is in writing shall be returned to the
appropriate owning Party upon written request to the discovering Party.

(6) Each Party agrees to notify the owning Party immediately upon becoming aware
of or reasonably suspecting the possession, use or knowledge of all or part of
any Confidential Information of such Party by any person or entity not
authorized to have such possession, use or knowledge. Each Party will promptly
furnish the owning Party with details of such possession, use or knowledge, will
assist in preventing a recurrence thereof and will cooperate with the owning
Party in protecting their rights in the Confidential Information. Compliance
with the terms of this section will not be construed in any way as a waiver of
the owning Party's right to recover damages or obtain other relief for the
breach of this Agreement.

(7) The Parties agree that in the event of a breach or threatened breach of the
terms of this Agreement, the non-breaching party may be entitled to an
injunction prohibiting any such breach. Any such relief shall be in addition to
and not in lieu of any other relief. The Parties acknowledge that the
Confidential Information is unique and that disclosure in breach of this
Agreement may result in irreparable injury to the Party owning such information.

(8) This Agreement shall continue in effect for the Initial Term of the Service
Agreement, and during any renewal terms. Notwithstanding any termination of this
Agreement or of the Service Agreement, all obligations of each Party with
respect to Confidential Information obtained during the term of this Agreement
shall survive such termination.

(9)  This Agreement:

(a)  may not be amended or modified in any manner except in writing signed by
     all Parties, and

(b)  shall be governed and construed in accordance with the laws of the
     Commonwealth of Pennsylvania without regard to choice of law provisions.

(10) Nothing in this Agreement shall limit or otherwise restrict either party's
obligations under terms of the Service Agreement.

(11) If any provision of this Agreement is found to be unenforceable, the
remainder shall be enforced as fully as possible and the unenforceable provision
shall be deemed modified to the limited extent required to permit its
enforcement in a manner most closely representing the intention of the Parties
expressed herein.



                                        2

<PAGE>   19





                                                                       Exhibit E



                           SOFTWARE LICENSE AGREEMENT


     This Software License Agreement ("License Agreement") is made this ____ day
of January, 1999, effective as of January 1, 1998 ("Effective Date"), by and
between United Technologies Corporation, a corporation organized and existing
under the laws of the state of Delaware with an office and place of business at
Hartford, Connecticut (hereinafter referred to as "United") and FreeMarkets
OnLine, Inc., a corporation organized and existing under the laws of the state
of Delaware with an office and place of business at 130 Seventh Street, Suite
500, Pittsburgh, PA 15222 (hereinafter referred to as "FreeMarkets").

     In consideration of the premises and of the mutual promises of each party
to the other herein contained, it is hereby mutually agreed as follows:

1. CAPITALIZED TERMS. Unless otherwise defined herein, all capitalized terms
shall have the meanings set forth in the Service and System Access Agreement
(the "Service Agreement") entered into between United and FreeMarkets effective
as of January 1, 1998. For purposes of this License Agreement, the rights
granted to United under this License Agreement shall also be deemed granted to
any United "Affiliate," which shall mean any entity in which United owns more
than 50% of the outstanding voting ownership interests, and shall also mean
International Aero Engines, Inc; provided, however that any such rights are
subject to the terms and conditions of this License Agreement.

2. GRANT OF LICENSE.

2.1 BIDWARE(R). Subject to the terms and conditions set forth in this License
Agreement, in consideration of the business services and System access fees set
forth in the Service Agreement, FreeMarkets hereby grants to United a
non-transferable and non-exclusive license to use BidWare(R), and any of its
respective components and any other software, exclusive of [*], provided under
the Service Agreement. The license granted herein authorizes use of BidWare(R)
only by United authorized users and only in connection with the services to be
provided to United by FreeMarkets. For purposes of this License, United's "use"
of the BidWare(R), means to load BidWare(R) into RAM or to store BidWare(R) in a
memory storage device such as a hard drive, CD- ROM or other storage device.
Under no circumstances shall United make BidWare(R) or its components
("BidWare(R)") available, or allow BidWare(R) to be made available, on a network
or file server other than the FreeMarkets BidServer(R) and the FreeMarkets
Network. Under no circumstances shall United copy BidWare(R), or allow
BidWare(R) to be copied, for any purpose other than to produce the single
archival (backup) copy permitted under this license.

[*]. Subject to the terms and conditions set forth in this License Agreement,
FreeMarkets hereby grants United and its Affiliates a perpetual, non-exclusive,
world-wide, non-transferrable, royalty-free license tot use, copy, modify and
make derivative works of the [*] delivered to United defined in Article I of the
Service Agreement [*] for any internal purpose, including the right to use the
name [*] for any internal purpose. No license is granted for United to sell,
license, sub-license or otherwise distribute [*]. [*]. FreeMarkets disclaims any
warranties and any liability of any kind in relation to such enhancements,
modifications, improvements or derivative works and nothing herein shall provide
[*]. Nothing in this Agreement provides United with any license rights to any
enhancement, improvement, modification, derivative work and/or commercial
version of [*].

For purposes of this License Agreement, BidWare(R) anD [*] shall collectively be
referred to as the "Software".



<PAGE>   20



3. USE AND LOCATION

3.1 BidWare(R) shall not be used to connect with any server, on-line service, or
any other system except as specifically provided or specified by FreeMarkets.

3.2 BidWare(R) users who have complied with the terms of this License Agreement
will be assigned a user ID and password to govern access to the FreeMarkets
Network and BidWare(R) databases. FreeMarkets reserves the right to change or
cancel or render inoperable any user ID and/or password at any time without
prior notification. United is required at all times to maintain security for its
assigned user ID(s) and password(s). Disclosure of user IDs and passwords to
anyone else is strictly prohibited, and will be grounds for termination of
FreeMarkets' services under this license.

3.3 United understands that FreeMarkets may from time-to-time make available
upgrades to modify the performance of BidWare(R). United understands that in
order to utilize BidWare(R) in conjunction with the BidServer(R) and the
FreeMarkets Network, FreeMarkets may require United to perform the necessary
tasks, and supply the necessary computer equipment, to install software
upgrades. United's failure to install upgrades or provide appropriate computer
equipment may render the BidWare(R) inoperable for its intended purpose.

4. LIMITED WARRANTY/WARRANTY DISCLAIMER/LIMITATION OF LIABILITY

4.1 FreeMarkets represents and warrants that:

a) during the term of this Agreement and any renewal term, BidWare(R) will
conform to, and perform in the manner described in, the user documentation;

b) FreeMarkets owns or otherwise has the right to grant a license for the use of
the Software;

c) any diskettes, tapes or other media provided to United by FreeMarkets
pursuant to this Agreement shall be free from physical defects under normal use,
and, at the time of delivery, shall be free from viruses;

d) any enhancements of BidWare(R) generally made available to the public or
other customers will be made available for United's use pursuant to the terms
and conditions of this Agreement.

e) BidWare(R) is designed to and will be year 2000 compliant, which means that
the product, by itself or in exchanging data with other software and/or
hardware, accurately processes date/time data (including, but not limited to,
calculating, comparing and sequencing) from, into, and between the twentieth and
twenty-first centuries (1999-2000), and the years 1999 and 2000 and leap year
calculations, provided that all hardware and software with which the Software
exchanges data (excluding hardware and software in the System used by
FreeMarkets to conduct FreeMarkets Sourcing Projects ) is year 2000 compliant.

4.2 FreeMarkets shall deliver [*] 1.1 to United with any [*] and [*] shall
perform at United in substantially the same manner it operates at FreeMarkets as
of September 18, 1998 as long as the operating environment at United for [*]
meets the requirements set forth in Exhibit H of the Services Agreement. United
acknowledges that [*], that it has not been developed or tested for commercial
use, that it may contain bugs and errors that effect its performance, that
United takes [*] an AS-IS condition and that FreeMarkets has no obligation to
repair, replace or otherwise maintain [*].

4.3 EXCEPT AS EXPRESSLY SET FORTH HEREIN OR IN THE SERVICES AGREEMENT,
FREEMARKETS MAKES NO OTHER WARRANTIES TO UNITED, EXPRESS OR IMPLIED, INCLUDING
BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE,



                                        2

<PAGE>   21



RESPECTING THE SOFTWARE, NETWORK, ANY COMPETITIVE BIDDING EVENT, ANY SUPPLIER,
OR UNITED'S PARTICIPATION IN ANY COMPETITIVE BIDDING EVENT. SUBJECT TO
FREEMARKETS OBLIGATIONS REGARDING REPAIR OR REPLACEMENT, UNITED HEREBY
ACKNOWLEDGES AND AGREES THAT THE SOFTWARE AND THE NETWORK ARE NEW CREATIONS, AND
THAT THERE MAY SURFACE FROM TIME- TO-TIME "BUGS" OR "GLITCHES" THAT MAY AFFECT
FREEMARKETS' PERFORMANCE OF ITS OBLIGATIONS, AND/OR THE RIGHTS AND BENEFITS OF
UNITED, UNDER THIS AGREEMENT. SUBJECT TO FREEMARKETS OBLIGATIONS REGARDING
REPAIR OR REPLACEMENT, UNITED AGREES THAT IT ASSUMES THE RISKS OF SUCH "BUGS" OR
"GLITCHES".

FREEMARKETS' SOLE OBLIGATION UNDER THE PERFORMANCE WARRANTY FOR THE BIDWARE(R)
SOFTWARE SHALL BE TO USE REASONABLE EFFORTS TO REMEDY ANY NONCONFORMANCE OF THE
BIDWARE(R) SOFTWARE OR REPLACE THE BIDWARE(R) SOFTWARE.

5. PROPRIETARY RIGHTS. This License does not convey to United any patent,
copyright, trademark, service mark, trade secret, trade name or other
intellectual property rights, except that United will have the limited rights
for BidWare(R) and [*] expressly set forth in this License. Accordingly, United
acknowledges that, except as expressly provided for in this License, United
possesses no title or ownership of any Software or any portion thereof.

6. NON-ASSIGNMENT OF USE OR LICENSE. United may not assign or otherwise
transfer, voluntarily, by operation of law or otherwise, any of its rights under
this License, without, in each instance, FreeMarkets' prior written consent,
which consent may be withheld, delayed or conditioned in FreeMarkets' sole
discretion. Any attempted assignment or transfer in violation of the terms of
this Section 6 shall, at FreeMarkets' option, be null and void. Any assignment
consented to by FreeMarkets will not act to relieve United of any of its
obligations under this License.

7. TERMINATION OF LICENSE. The License is effective as set forth in the Services
Agreement. The license for BidWare(R) shall terminate immediately upon
completion of or termination of services to be provided by FreeMarkets to
United. United may terminate this Agreement by notifying FreeMarkets and
returning to FreeMarkets any BidWare(R) software and copies thereof and extracts
therefrom held by United.

FreeMarkets may terminate this License Agreement if United has materially
breached this License Agreement and has failed to correct such breach within [*]
after receiving written notice from FreeMarkets specifying the nature of such
breach [*].

Upon any termination of the License, for whatever reason, United shall, within
ten (10) days after such termination, return to FreeMarkets the BidWare(R)
software, any and all copies thereof, materials related thereto and derivations
therefrom then in United's possession or under its control.

8. U.S. GOVERNMENT RESTRICTED RIGHTS. The Software is provided with RESTRICTED
RIGHTS. Use, duplication, or disclosure by the U.S. Government is subject to
restrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical
Data and Computer Software clause at DFARS 242.227-7013 or subparagraphs (c)(1)
and (2) of the Commercial Computer Software - Restrict Rights clause at 48 CFR
52.227-19, as applicable. Contractor/Manufacturer is FreeMarkets OnLine, Inc.,
130 Seventh Street, Century Building, Suite 500, Pittsburgh, PA 15222, USA.


                                        3

<PAGE>   22



9. GENERAL PROVISIONS.

9.1 General. This License will be governed by and construed in accordance with
the laws of the State of Connecticut, without giving effect to its conflicts of
laws provisions. In the event that any provision of this Agreement is held to be
illegal, invalid or unenforceable under present or future laws by any court of
competent jurisdiction, then such provision will be fully severable and this
Agreement will be construed and enforced as if such illegal, invalid or
unenforceable provision were not a part hereof. BidWare(R) and BidServer(R) are
registered trademarks of FreeMarkets. No right, license or interest to such
trademarks are granted hereunder and United agrees that no such right, license
or interest shall be asserted by United with respect to such trademarks.

9.2 Modification. This Agreement can only be modified by a written agreement
duly signed by the persons authorized to sign agreements on behalf of the
parties and any other variance from the terms and conditions of this Agreement
will be of no effect.

9.3 Entire Agreement. This Agreement, including all exhibits and schedules
hereto, the Service Agreement referenced herein and the Non-Disclosure Agreement
referenced in the Service Agreement, are the complete and exclusive statement of
the agreement between the parties as to the subject matter herein, and they
supersede all proposals or agreements, oral or written, and all other
communications between the parties related to the subject matter of this
Agreement.


9.4 Waivers. A waiver of a breach or default under this Agreement shall not be a
waiver of any other or subsequent breach or default. The failure or delay by
either party in enforcing compliance with any term or condition of this
Agreement shall not constitute a waiver of such term or condition unless such
term or condition is expressly waived in writing.

9.5 Agreement Binding. This Agreement shall be binding upon and inure to the
benefit of the parties hereto, their successors and permitted assigns.

9.6 Assignment. Neither party may assign this Agreement without the prior
written consent of the other party.

9.7 Authority. Each party represents that it has full power and authority to
enter into and perform this Agreement, and the person signing this Agreement on
behalf of it has been properly authorized and empowered to enter into this
Agreement.

9.8 Counterparts. This Agreement may be executed in several counterparts, all of
which taken together shall constitute one agreement between the parties.


                                        4

<PAGE>   23



     IN WITNESS WHEREOF, the parties hereto have executed or caused these
presents to be executed in duplicate (each of which shall be deemed to be an
original) effective as of the date first written above.


-------------------------------------------------------------------------------



UNITED TECHNOLOGIES                         FREEMARKETS ONLINE, INC.
   CORPORATION


By: /s/  Kent Brittan                       By: /s/ Glen T. Meakem
   ----------------------------------          ------------------------------
Name:    Kent Brittan                       Name:   Glen T. Meakem
Title:   Vice President - Purchasing        Title:  Chief Executive Officer


                                            Federal ID #  043265483




                                        5

<PAGE>   24



                                                                       Exhibit F

                               United Competitors

United is providing FreeMarkets with competitively sensitive information and
spending significant resources to use FreeMarkets' cost-saving processes and
services. United's competitors have access to entities other than FreeMarkets
for alternative cost-saving services and therefore the parties have agreed that
during the term (including all renewals) of this Agreement, FreeMarkets shall
abide by the terms of Article VI with regard to the following United
Competitors:


---------------------------------------------------------------------------
UNITED DIVISION/SUBSIDIARY            COMPETITORS
---------------------------------------------------------------------------
CARRIER                               [*]
---------------------------------------------------------------------------
HAMILTON STANDARD                     [*]
---------------------------------------------------------------------------
OTIS                                  [*]
---------------------------------------------------------------------------
PRATT & WHITNEY                       [*]
---------------------------------------------------------------------------
SIKORSKY                              [*]
---------------------------------------------------------------------------
UNITED TECHNOLOGIES                   [*]
AUTOMOTIVE(1)
---------------------------------------------------------------------------

*      Directly competitive divisions/categories only.

(1)    In addition to the companies listed as competitors of United Technologies
       Automotive ("UTA"), UTA competes with [*]. FreeMarkets has an existing
       business relationship with [*] and may continue to perform services for
       them. FreeMarkets agrees (i) FreeMarkets will not disclose to [*] or any
       other third party any Confidential Information received from United under
       this Agreement except as provided in Exhibit D, and (ii) if [*] requests
       that FreeMarkets perform specialized market-making services (i.e. RFQ
       preparation and supplier qualification) for a project where FreeMarkets
       possesses Confidential Information received from United known to
       FreeMarkets to be applicable to the project, FreeMarkets will decline the
       engagement for such specialized services. Nothing herein shall prevent
       FreeMarkets from conducting any Online Competitive Bidding Event for [*].


<PAGE>   25


                                                                       Exhibit G

                         UNITED TECHNOLOGIES CORPORATION
                          SERVICE AGREEMENT PROVISIONS
                              (Government related)
                                 February, 1998

                  PROVISION 1 - INTERPRETATION AND CONSTRUCTION

a. This Agreement shall be interpreted as a unified contractual document with
these Provisions and the Articles set forth in the Service Agreement attached
hereto having equal effect, except that in the event of any inconsistency
between an Article and a Provision, the Article shall control. The construction
of this Agreement shall be governed by the laws of the State of Connecticut,
excluding its conflict of law rules. The title designations of the Articles or
Provisions in this Agreement are for convenience only and shall not affect the
interpretation or construction hereof.

b. The terms and provisions set forth in this Agreement constitute the entire
agreement between the parties and shall supersede all previous communications,
representations, and agreements, either oral or written, between the parties
hereto with respect to the subject matter hereof and no agreement or
understanding varying or extending this Agreement shall be binding upon either
party hereto unless made in a writing referencing this Agreement and signed by a
duly authorized officer or representative of the party to be bound.

c. Ambiguities, inconsistencies, or conflicts arising out of or related to this
Agreement will not be strictly construed against United; rather, they shall be
resolved by applying the most reasonable interpretation under the circumstances,
giving full consideration to the intentions of the parties at the time of
contracting.

d. If in any instance any provision of this Agreement shall be determined to be
invalid or unenforceable under any law or regulation, such provision shall not
apply in such instance, but the remaining provisions hereof shall be given
effect in accordance with their terms.

e. United's failure to insist on performance of any of the terms or conditions
herein, or to exercise any right or privilege, or United's waiver of any breach
hereunder, shall not thereafter waive any such terms, conditions, or privileges
or any other terms, conditions, or privileges, whether of the same or similar
type.


                  PROVISION 2 - INDEPENDENT SELLER RELATIONSHIP

a. The relationship of the Seller to United is that of an independent contractor
and nothing herein shall be construed as creating any other relationship. The
Seller may adopt such arrangements as the Seller may desire with regard to the
details of the services performed hereunder, the hours during which said
services are to be provided, and the place or places where said services are to
be furnished, provided that such details, hours and services shall be consistent
with the proper accomplishment of said services and provided further that said
services shall be performed in a manner calculated to attain the most
satisfactory results for United.

b. Seller accepts, in connection with the work called for hereby, exclusive
liability for the payment of any taxes or contributions measured by Seller's
income or levied on Sellers property (real or personal). Seller also assumes all
liability for Social Security, unemployment insurance, old age payments,
annuities or retirement benefits which are measured by wages, salaries or other
remuneration's paid by Seller to any and all persons employed by it in
connection with the performance of the work, and to comply with all valid
Federal and State administrative regulations respecting the assumption of
liability for any of the aforesaid



<PAGE>   26



taxes or contributions. Seller represents that the Agreement prices incorporated
herein include all such taxes or contributions and agrees to indemnify and hold
United and United's directors, officers and employees harmless from and against
any and all liability for the delay or failure of Seller and its subcontractors
to pay any such taxes or contributions.

        PROVISION 3 - CONFIDENTIAL INFORMATION AND COMPETITIVE ACTIVITIES

a. "Confidential Information" shall mean any information owned by United or any
of its subsidiaries or affiliates (in Provisions 3 and 4 all referred to as
"United"), or acquired herein by United, or entrusted to United, that provides
economic value, actual or potential, to United by reason of it not being
generally known to other persons or entities who can obtain economic value from
its disclosure or use. Such information may include, by way of example: computer
programs and documentation; technical design, manufacturing and application
information; customer information; training information; financial information;
personnel information; new product developments; advertising and business and
marketing plans.

b. Seller shall have no obligation of confidentiality with respect to any
   Confidential Information which:

   i)      was not developed by Seller hereunder and was already known to Seller
           prior to acquisition from, or disclosure by United; or

   ii)     is received without restriction as to disclosure by Seller from a
           third party having the right to disclose it; or

   iii)    is approved for release by written authorization of United; or

   iv)     is or becomes publicly known without fault of Seller.

c. During the term (including all renewals) of this Agreement, and for five (5)
years thereafter, Seller shall safeguard and shall neither disclose to any third
person nor use for Seller's own benefit nor for the benefit of others,
Confidential Information however or whenever acquired by Seller.

d. Seller hereby represents and warrants that Seller is under no obligation to
any other person or company whereby conflicts of interest are or may be created
by Seller entering into or performing this Agreement with United.

e. During the term (including all renewals) of this Agreement and for a period
of two (2) years thereafter, Seller shall not knowingly engage, directly or
indirectly, in any development or consulting activity which is competitive to
United.

f. The Seller shall contractually bind its employees and such other persons or
parties as may be used by the Seller in the performance of services hereunder to
the obligations established under this Provision, and, in the event of a breach
of these obligations by such employees, other persons or parties, Seller shall
enforce such contractual provisions and, upon the written request of United,
permit United to enforce such contractual provisions in Seller's name



                                        2

<PAGE>   27



                       PROVISION 4 - INTELLECTUAL PROPERTY

a. "Intellectual Property" shall mean all patents, copyrights, mask works,
trademarks, Confidential Information and other rights and information of a
similar nature worldwide to the extent that such rights or information are
created or made possible by Seller alone (or acting with United or others) and
result from any service(s) herein provided to United.

b. Seller will promptly disclose in writing to United all Intellectual Property.
To the extent permissible by law, all deliverables shall be deemed works made
for hire for United. In addition, Seller, on behalf of itself, its employees and
any others used by Seller, hereby irrevocably assigns to United all right, title
and interest to all Intellectual Property, and agrees to do all things
reasonably necessary to enable United to secure United States and non-United
States patents, copyrights and any other rights relating to Intellectual
Property, including the execution of a specific assignment of title of any
Intellectual Property to United. Seller, on behalf of itself, its employees and
any others used by Seller, hereby irrevocably waives all "moral rights", all
rights under the Visual Artists Rights Act, all rights of privacy and publicity,
and the like, in all materials provided to United.

c. To any extent United does not otherwise have the right(s) to do so, Seller,
on behalf of itself, its employees and any others used by Seller, hereby grants
to United worldwide, non-exclusive, perpetual, fully-paid, irrevocable,
transferable licenses (with rights to grant sublicenses) to make, copy,
distribute, display, perform, adapt and use, in any and all media, now known or
later developed, all materials and other information which Seller provides or
has provided to United either during the term of or prior to the effective date
of this Agreement.

d. Seller hereby represents and warrants to United that all materials, devices,
services and other information that Seller uses, copies or adapts hereunder are
created originally by Seller and/or are licensed lawfully to Seller.

e. Seller shall hold United harmless from and against all damages, liabilities
and costs in connection with any claim that the exercise of any right(s)
assigned/granted hereunder, infringes or violates any patent, copyright, trade
secret or other intellectual property right or other right worldwide, provided
that United: (i) gives Seller notice of such claim, (ii) permits Seller to
defend or reasonably settle same, and (iii) gives Seller all reasonable
assistance to enable Seller to do so.

f. The Seller shall contractually bind its employees and such other persons or
parties as may be used by the Seller in the performance of services hereunder to
the obligations established under this Provision, and, in the event of A breach
of these obligations by Such employees, other persons or parties, Seller shall
enforce such contractual provisions and, upon the written request of United,
permit United to enforce such contractual provisions in Seller's name.



                 PROVISION 5 - TITLE TO MATERIALS AND EQUIPMENT

a. All materials and equipment furnished by United and all materials and
equipment the cost of which shall be reimbursed to the Seller by United
hereunder are to be and remain the sole property of United and are to be
returned to United within ninety (90) days after the expiration or earlier
termination of this Agreement


                                        3

<PAGE>   28



       PROVISION 6 - REPRESENTATIONS, WARRANTIES, AGREEMENTS AND COVENANTS

Seller represents, warrants, covenants and agrees that:

a. The Seller and any others used by the Seller in the performance of services
hereunder will comply with United's "Code of Ethics" and shall not, directly or
indirectly, wrongfully solicit, obtain or use on behalf of the United, or
wrongfully disclose to United, any information of any other person, association,
firm, corporation, government or other entity, including information which is a
trade secret, confidential, proprietary, government security classified, or
government procurement sensitive (including documents identified prior to the
award of a government contract as source selection information and any other
information which offers or may offer United an illegal or unfair competitive
advantage); and, unless otherwise specifically identified in writing at the time
of disclosure, all information disclosed to United by the Seller and any others
used by the Seller in the performance of services hereunder may be used or
disclosed by United without restriction;

b. None of the provisions of this Agreement, nor the services performed
hereunder by the Seller and any others used by the Seller, contravenes or is in
conflict with any law, judgment, decree, order or regulation of any governmental
authority, or with any contract or agreement with, or any obligations owed to,
any other person, association, firm, corporation, government or other entity to
which the Seller or any such others used by the Seller are subject, including
without limiting the generality of the foregoing, employment agreements,
consulting agreements, disclosure agreements or agreements for the assignment of
inventions;

c. No entertainment, gift, gratuity, money, or anything of value shall be paid,
offered, given or promised by the Seller or by any others used by the Seller in
the performance of services hereunder to, or be obtained or solicited by the
Seller or by any such others from, directly or indirectly, any person,
association, firm, corporation, government or other entity that is prohibited by
United's Code of Ethics, by applicable law or regulation, by the policies of
that association, firm, corporation, government or other entity, or by the
"Policy Statement";

d. Prior to the effective date hereof and throughout the term of this Agreement,
the Seller shall promptly notify United in writing of any action, change or
development which would make any representation, warranty, covenant or agreement
in or furnished under or as a part of this Agreement untrue, inaccurate or
incomplete in any respect;

e. If the Seller (or any others used by the Seller in the performance of
services hereunder) is expected to or may engage in services considered to be
within the definitions of a "Government Marketing Consultant", "Lobbyist", or
"current or former employee of, or consultant to, the U.S. Government," as such
terms are defined in pertinent laws and regulations, the Seller agrees to notify
United immediately in writing.

In addition to the representation, warranties, covenants, and agreements
provided above, the Seller additionally warrants, represents, agrees and
covenants, that:

       (1) The Seller (and all others used by the Seller in performing services
hereunder) will comply with all applicable laws and regulations, including, but
not limited to:

           (A) the "Byrd Amendment", 31 U.S.C. 1352, as implemented by Federal
       Acquisition Regulation ("FAR") 3.8; and

           (B) the Office of Federal Procurement Policy Act, 41 U.S.C. 423, as
       implemented by FAR 3.104; and



                                        4

<PAGE>   29



           (C) section 8141 of the 1989 Department of Defense Appropriation Act
and section 6 of the OFPP Act, 41 U.S.C. 404, as implemented by FAR 9.5 and OFPP
Policy Letter 89-1.

       (2) The Seller shall avoid and refrain from all activities on behalf of
United which could be interpreted as creating conflicts of interest or the
appearance of a conflict for United or the Seller, including, but not limited
to:

           (A) any activities that are contrary to the responsibilities and
       standards of conduct set forth in the regulations of the Office of
       Personnel Management, 5 CFR Parts 2635-2637, or would create conflicts of
       interest as such conflicts are described in 18 U.S.C. 201-218;

           (B) any activities that are prohibited by the Office of Federal
       Procurement Policy Act Amendments of 1988 (herein the "OFPP Amendments")
       or implementing regulations thereunder, including the prohibitions
       applicable to Sellers and their Sellers during the conduct of any federal
       agency procurement from knowingly:

               (i) making, directly or indirectly, any offer or promise of
               future employment or business opportunity to, or engage, directly
               or indirectly, in any discussion of future employment or business
               opportunity with, any procurement official of such agency;

               (ii) offering, giving, or promising to offer or give, directly or
               indirectly, any money, gratuity, or other thing of value to any
               procurement official of such agency; or

               (iii) soliciting or obtaining, directly or indirectly, from any
               officer or employee of such agency, prior to award of a contract,
               any proprietary or source selection information regarding such
               procurement or disclosing such information, directly or
               indirectly, to a person other than a person authorized by the
               government to receive such information;

       (3) The Seller is familiar with and shall continue to be familiar with
all such conflicts of interest laws and regulations and shall provide such
written certifications under such laws and regulations as United may reasonably
request. Written certifications may be required as provided for under the OFPP
Amendments and other regulations governing the conduct of Government Marketing
Consultants and/or Lobbyists. United shall make available to the Seller, upon
written request, copies or synopses of such laws and regulations. Failure to
promptly and accurately complete certifications shall be grounds for United's
immediate termination of this Agreement, without liability to United;

       (4) The Seller agrees to promptly notify United if the Seller at any time
has information or reason to believe that the performance of services hereunder
would violate any such laws or regulation or would create such a conflict of
interest, or the appearance of such a conflict;

       (5) Payment by United and acceptance of compensation by the Seller under
this Agreement does not constitute a violation of 10 U.S.C. 2397b, and Seller
shall not use or provide compensation to any other persons in connection with
the performance of services hereunder in violation of such statute;

       (6) The Seller and any other persons used by the Seller in the
performance of services hereunder shall not contact, directly or indirectly, (i)
any officer, employee, principal or agent of the


                                        5

<PAGE>   30



Government (including any elected member of the legislative branch of the
Government or their staff) or, (ii) any customer, competitor, prime Seller,
subcontractor, vendor or supplier of United, if such contact relates to a
current or prospective government procurement; unless the Seller is specifically
authorized to make such a contact under the terms of this Agreement or the
Seller receives the prior written approval of United to make such a contact; in
any and all such instances the Seller and any such others used by the Seller
shall comply with all applicable laws and regulations; and

       (7) Neither the Seller nor, where applicable, any others used by the
Seller in the performance of services hereunder, has been convicted of a felony
or has been debarred or suspended from doing business with the government or
declared ineligible by the government to perform services for or on behalf of
United, or is presently the subject of any such action.


                             PROVISION 7 -ASSIGNMENT

a. Neither this Agreement nor any interest hereunder shall be assignable by
either party unless such assignment is mutually agreed to in writing by the
parties hereto; provided, however, that United may assign this Agreement to any
corporation with which United may merge or consolidate or to which United may
assign substantially all of its assets or that portion of its business to which
this Agreement pertains without obtaining the agreement of the Seller.


                           PROVISION 8 - MODIFICATION

a. No modification of this Agreement shall be valid unless in writing and signed
by each of the parties hereto.


                     PROVISION 9 - EXPIRATION OR TERMINATION

a. Either party may terminate this Agreement or any renewal thereof by giving
the other party written notice of that party's intention to so terminate. The
termination will become effective on the thirtieth (30th) day immediately
following the date of the sending of said notice. This Agreement or any renewal
thereof shall automatically expire as of the end of the term if the parties do
not renew the Agreement

b. Notwithstanding any other provisions of this Agreement, if Seller or others
used by the Seller in the performance of services hereunder violate any of the
provisions of this Agreement, including but not limited to any applicable laws
or regulations or United's "Code of Ethics" or the "Policy Statement", United
may, in its sole discretion and in addition to any other remedies available at
law or in equity, terminate this Agreement by written notice to the Seller
effective immediately upon the sending of said notice.

c. The expiration or termination of this Agreement or of any renewal thereof
shall discharge any further obligations of either party hereto with respect to
this Agreement or any renewal thereof; provided, however, that the Seller's
obligations under Provisions 3, 4, 5, 20, 21 and 22 hereof with respect to such
of said services as may have been furnished prior to the effective date of
expiration or termination shall not be discharged by such expiration or
termination but shall remain in full force and effect; and, provided further,
that United's obligation hereunder to make payment to the Seller with respect to
the period prior to the effective date of said expiration or termination shall,
except in the event of termination for cause under b. above, remain in full
force and effect.


                                        6

<PAGE>   31



d. At any time prior to final payment for work under this Agreement and within
three (3) years thereafter, United shall have the right to audit all direct and
indirect charges, to the extent United may deem necessary, for the purpose of
verifying all charges claimed under any invoice. Seller agrees to maintain and
make available all records and books of account detailing any costs and expenses
charged against this Agreement or any invoice hereunder.


                            PROVISION 10 -WARRANTIES

a. Seller warrants that all work will be performed in accordance with current,
sound and generally accepted industry practices by appropriately licensed
personnel who are experienced in the appropriate fields. These services are to
be performed by Seller for United in consideration of the payments specified
herein and with the obligation that should any of the work not prove
satisfactory at any time, in United's sole judgment, Seller shall re-perform all
work originally undertaken by Seller and/or necessary to correct such defective
work, at no additional cost to United.

b. Seller agrees to provide A high standard of professional service and will
exert its best efforts to achieve satisfactory results within the time and funds
available.

c. All work submitted by Seller shall comply with federal, state, or local
guidelines and directions, as appropriate, regarding the format of documents,
protocols, testing procedures, and/or contents of designs, plans,
specifications, etc., to the extent such guidelines and directions are available
to Seller prior to performance of work.

d. Seller shall assign to United all warranties for materials and equipment
furnished by Seller during the performance of work. Seller shall notify United
prior to furnishing any materials or equipment that are not fully warranted for
at least the six month period immediately following conclusion of work
hereunder.

e. Seller further agrees to execute any certificate reasonably required by
United and within the scope of work hereunder if such certificate is required
pursuant to federal, state, or local laws or regulations.

f. Seller agrees to comply with all applicable federal, state, and local laws
pertinent to performance of work under this Agreement, and further agrees to
include the substance of this paragraph in all subcontracts entered into by
Seller.

g. Any payment(s) otherwise due Seller for any item o f work in dispute may be
withheld by United (in whole or part) upon evidence of default by Seller in the
performance of any such work. In no event shall payment be made for any work
performed by the Seller if such work is not stated in or is not otherwise within
the scope of work.

h. Seller warrants that the prices/charges/rates set forth or incorporated via
reference in this Agreement are not less favorable than those currently extended
to any other customer for the same or similar services, in similar quantities,
during the term hereof. No additional charges or rates of any type shall be
added without United's prior written consent



                                        7

<PAGE>   32



                         PROVISION 11 - EXCUSABLE DELAYS

a. Should the progress or completion of the work required be delayed due to
causes such as (but not limited to) strikes, accidents, or other unforeseeable
causes beyond the Seller's reasonable control and without its fault or
negligence, the time for completion of said work shall be extended for an
equivalent period of such delay as may be approved in writing by United (such
approval not to be unreasonably withheld). Delays caused by acts of
subcontractors or parties engaged by Seller shall not be excusable unless such
subcontractor's or party's delay was excusable within the meaning of this clause
and Seller was unable to secure alternate sources of supply or services within a
commercially reasonable time . Prompt notice in writing shall be given to United
whenever it appears said work shall be delayed or is likely to be delayed for
any cause, and Seller shall use its best efforts to minimize any delay and
continue its performance.

b. United shall be excused for any delays due to causes beyond its reasonable
   control.


                             PROVISION 12 - CHANGES

a. At any time during the performance of services hereunder, United shall have
the right to make changes in, deletions from, or additions to the work,
hereinafter collectively referred to as "Changes". In the event that such
Changes require different and/or additional work by Seller, then prior to
commencement of work under such Change, Seller shall present to United, and
United shall consider, a claim for an equitable increase in its compensation for
services rendered because of such Change. Such claim shall be supported by such
data and information as United reasonably may require. Any such claim by Seller
for an equitable increase in compensation shall be mutually agreed to prior to
the commencement of work under the proposed Change.

b. The parties anticipate that Changes hereunder may be required under
circumstances not permitting sufficient time in which to meet the formalities
described in paragraph a. above. In such event, both parties agree to use their
best efforts to prosecute the work required as well as to fully define any
equitable increase in compensation within a reasonable time after the Change is
ordered by United.

c. Any Changes ordered hereunder shall be issued only by United's duly
authorized representative or other designee appointed in writing in advance of
ordering the Change.



                                        8

<PAGE>   33



                         PROVISION 13 - INDEMNIFICATION

a. Seller agrees to protect, defend, indemnify, and hold harmless United from
and against all claims, demands, and causes of action of every type and
character, without limitation, arising out of or related to performance of work
under this Agreement

b. The indemnification provided in a. above shall apply to any action arising
out of or related to the negligent or willful acts or omissions of Seller or its
subcontractors, officers, directors, heirs, assigns, or employees. This
indemnity shall not apply to claims - other than those described in c. below -
proximately resulting from the sole negligence or willful misconduct of United,
its directors, officers, agents or employees.

c. The obligation undertaken in b. above shall expressly include, without
limitation, indemnification against injuries, sickness, disease (including
occupational disease whenever occurring), or death of Sellers employees in any
way connected with or resulting from the sole, joint, or comparative negligence
of United, or of its directors, officers, agents, or employees, whether acting
jointly or severally.

d. In the event Seller makes a claim against United, at law or otherwise,
alleging damage to Seller as a result of any error, omission or other act
arising out of or relating to this Agreement, and Seller fails to prove such
claim or to prevail in any action at law or in equity, then Seller shall pay all
costs, including reasonable attorney's fees, incurred by United in defending
itself against such claim.


               PROVISION 14 - TERMINATIONS AND SUSPENSION OF WORK

a. The performance of work under this Agreement may be terminated or suspended
by United in accordance with this Article in whole or from time to time in part
whenever United shall determine that such termination or suspension is in the
best interest of United. Any such termination or suspension shall be effected by
delivery to the Seller by United of a written notice specifying the extent to
which performance of work under this Contract is terminated and/or suspended and
the date upon which such action shall become effective. In the event of such
action, United shall pay Seller for all services rendered up to the effective
date of termination or suspension (subject to Article 11(d) of the Service
Agreement), and Seller may submit a proposal for equitable increase in the
prices hereof to account for any costs of demobilization and direct termination
expenses, to the extent such costs are solely attributable to the
termination/suspension and are actually incurred and paid by Seller.


                       PROVISION 15 - PERMITS AND LICENSES

a. Except for permits and/or licenses required by statute or regulation to be
obtained by United, Seller agrees to obtain and maintain - at its own expense -
all permits, licenses and other forms of documentation required by Seller in
order to comply with all existing laws, ordinances, and regulations of the
United States and of any state, county, township, or municipal subdivision
thereof, or other governmental agency, which may be applicable to Seller's
performance of work hereunder. United reserves the right to review and approve
all applications, permits, and licenses prior to the commencement of any work
hereunder.



                                        9

<PAGE>   34



                         PROVISION 16 - REPRESENTATIVES

a. Both United and Seller shall designate a representative or representatives
who shall be available during progress of work and who shall have authority to
act in all matters concerning such services, excepting, however, such
representative(s) shall not be empowered to amend or waive any term or condition
of this Contract.


                        PROVISION 17 - EQUAL OPPORTUNITY

a. Seller will not discriminate against any employee or applicant for employment
because of age, race, color, handicap, religion, sex, or national origin. Seller
will take affirmative action to ensure that applicants are employed, and that
employees are treated during employment without regard to their age, race,
color, religion, sex, handicap, or national origin. Such action shall include
but not be limited to the following: Employment, upgrading, demotion, or
transfer, recruitment or recruitment advertising, layoff or termination, rates
of pay or other forms of compensation, selection for training, including
apprenticeship. Seller agrees to post in conspicuous places, available to
employees and applicants for employment, notices setting forth the provisions of
this nondiscrimination clause.

b. Seller will, in all solicitations or advertisements for employees placed by
or on behalf of Seller, state that all qualified applicants will receive
consideration for employment without regard to age, race, color, religion, sex,
handicap, or national origin.

c. Seller will send to each labor union or representative of workers with which
he has a collective bargaining agreement or other contract or understanding, a
notice advising the labor union or workers' representative of the Seller's
commitments under this Equal Opportunity clause and shall post copies of the
notice in conspicuous places available to employees and applicants for
employment.

d. Seller will comply with all provisions of the rules, regulations, and
relevant orders of the Secretary of Labor.

e. Seller will include the substance of this Article in every subcontract or
purchase order unless exempted by rules, regulations, or orders of the Secretary
of Labor issued pursuant to section 204 of Executive Order 11246 of September
24, 1965, as amended by Executive Order 11375 of October 13, 1967, so that such
provisions will be binding upon each subcontractor or vendor.


                            PROVISION 18 - INSURANCE

a. Seller agrees to secure and carry as a minimum the following insurance
covering all work to be performed under this Agreement

   (1) Workers' Compensation and Employer's Liability Insurance in an amount
sufficient by virtue of the laws of the U.S., foreign country, state, or other
governmental subdivision in which the work or any portion of the work is
performed;

   (2) General Liability Insurance in which the limit of liability for injuries,
including accidental death, shall be [*] for any one occurrence;


                                       10

<PAGE>   35



   (3) General Liability Insurance in which the limit of liability for property
damage shall be [*] for any one occurrence;

   (4) Automobile Liability Insurance in which the limit of liability for
injuries, including accidental death, shall be [*] for any one occurrence;

   (5) Automobile Liability Insurance in which the limit of liability for
property damage shall be [*] for any one occurrence; and

   (6) Professional Liability Insurance subject to a limit of [*].

   (7) Contractual Liability Insurance sufficient in scope of coverage and
amount [*] to cover the liabilities herein assumed by Seller.

b. All such insurance shall be issued by companies authorized to do business
under the laws of the State in which all or part of the services are to be
performed, shall be in form satisfactory to United, and shall contain a
provision prohibiting cancellation except upon at least ten (10) days' prior
notice to United. All such insurance policies will be primary in the event of a
loss arising out of the Seller's performance of work. Certified copies of said
policies or certificates evidencing such insurance and naming United as an
additional insured shall be filed with United within 30 days after the date of
this Agreement and within a reasonable time after any renewals or changes to
such policies are issued.

c. To the extent permitted by law, Seller and its insurer(s) agree that
subrogation rights against United are hereby waived. Seller hereby undertakes to
reflect such waiver in any policy(ies) required under this Agreement.

d. Seller agrees to insert the substance of paragraphs a. through c. above in
all subcontracts entered into by Seller to support work performed under this
Agreement.


      PROVISION 19 - CONTINUATION OF WORK DURING THE PENDENCY OF A DISPUTE

a. No failure of Seller and United to settle any dispute or to reach any
agreement provided for by the terms of this Agreement shall excuse Seller from
diligently proceeding with the performance of this Agreement, except as
otherwise expressly provided in this Agreement.


                PROVISION 20 - GOVERNMENT CONTRACTING PROVISIONS

a. This Agreement is subject to and governed by United's "Policy Statement on
Business Ethics and Conduct in Contracting with the United States Government,"
dated February 1, 1989, made a part hereof, as such may be amended from time to
time. The Seller covenants and agrees that the Seller and any others used by the
Seller in the performance of services hereunder will comply with the laws and
regulations applicable to contracting with the United States Government and with
the "Policy Statement."



                                       11

<PAGE>   36


                   PROVISION 21 - NATIONAL DEFENSE INFORMATION

a. The Seller recognizes that United is engaged in the performance of contracts
with the United States Government and that under such contracts United is
required to meet various requirements as to the safeguarding and nondisclosure
of information relating to the national defense. The Seller agrees, therefore,
that the Seller and others used by the Seller in the furnishing of services
hereunder shall comply strictly with all applicable laws, rules, regulations and
requirements of the Government and of United with regard to such matters. The
Seller further understands that failure to safeguard, or improper disclosure of,
information relating to the national defense may subject Seller or any such
others used by Seller to criminal liability under the laws of the United States,
including Title 18 U.S.C., Sections 793 through 799, and Executive Orders No.
10865 dated February 20, 1960, as amended by Executive Orders No. 10909 and No.
11382, and modified by No. 12030; and No. 12065 dated June 28, 1978.


                            PROVISION 22 - KICKBACKS

a. Seller represents and warrants to United that neither Seller (including any
of its officers, partners, employees or agents) nor any subcontractor or
subcontractor employee has:

       (1) provided, attempted to provide, or offered to provide any kickback;

       (2) solicited, accepted or attempted to accept any kickback; or

       (3) included, directly or indirectly, the amount of any kickback in the
price applicable to this Agreement or in the subcontract price charged by any
subcontractor to a higher tier subcontractor.

b. In addition to any other remedies that United may have, Seller shall
indemnify and hold harmless United from and against any loss or damage,
including, without limitation, United's costs, attorney's fees, or any fines or
penalties assessed against United, resulting from a violation of (i) the
Anti-Kickback Act of 1986 or (ii) other pertinent federal, state, or local laws
regarding kickbacks or commercial bribery, by Seller (including any of its
officers, partners, employees, or agents) or by any subcontractor or
subcontractor employee.


                                       12

<PAGE>   37



Exhibit H

               TECHNICAL ENVIRONMENT REQUIREMENTS FOR RUNNING [*]


Server Requirements:
--------------------

The server environment for the [*] Server Database for use on a network must
have:

       1.      Network environment with shared file storage
       2.      10-20 Mb Free files space on network accessible shared drive


Client Requirements
-------------------

The computer to run the [*] Client Software must have:

       1.      Pentium Processor (or equivalent)
       2.      32 Mb or more RAM
       3.      At least 20 Mb free space on hard drive
       4.      Microsoft Windows 95 Release 4.00.950 or greater or Microsoft
               Windows NT 4.0 or greater
       5.      Network connection and authority to access and write to network
               drive where shared database file is stored (UTCMeasures.mdb)
       6.      Microsoft Access 97


<PAGE>   38



                                                                       Exhibit I

                   Determination of MBO Bonus Upon Termination
                   -------------------------------------------


Assumptions:
------------

Product Spend Savings Goal:           [*]
Date of Termination:                  May 26

                                                         146 Days
Prorated Savings Goal:                [*] x  ------------  =  [*] Million
                                                         365 Days

******************************************************************************
Scenario 1:

MBO Savings
January 1 - May 26:                   [*]

                                                         146 Days
MBO Bonus:                            [*] x  ------------  =  [*]
                                                         365 Days

******************************************************************************
Scenario 2:

MBO Savings
January 1 - May 26:                   [*] Million

MBO Bonus:                            No MBO Bonus




<PAGE>   39


                                                                       Exhibit J

                             United Sourcing Process
                             -----------------------

The goal of the United Technologies Corporation Supply Management Process is to
select and manage the best possible suppliers. The detailed steps are outlined
below:

#   Perform Procurement Analysis and Profile Sourcing Group (SG)

#   Develop Sourcing Strategy

#   Generate Supplier Portfolio

#   Develop Solicitation and Visit Suppliers

#   Evaluate Supplier Proposals

#   Select Competitive Supplier

#   Negotiate with Selected Supplier

#   Manage Transition Plan for Products and Services