Services Agreement - Lottery Enterprises Inc. and IGOR, The Watchdog Corp.
LOTTERY ENTERPRISES, INC.
and
IGOR, THE WATCHDOG CORP.
SERVICES AGREEMENT
This Agreement is between Lottery Enterprises, Inc. (hereinafter referred to as
"LEI") and IGOR, The Watchdog Corp. (hereinafter referred to as "IGOR").
WHEREAS, the parties hereto desire to enter into an Agreement for IGOR to
provide for the installation and service of instant ticket vending machines
(ITVM's) in Illinois;
Now, therefore, in consideration of the respective agreements of the parties
hereto, LEI and IGOR agree as follows;
IGOR shall provide warehouse locations in Tinley Park and Springfield for
distribution and installations of ITVM's.
IGOR shall provide for the installation of ITVM's.
IGOR shall provide ITVM training for agents and lottery personnel. including
training new employees and refresher training to existing employees.
IGOR shall provide for the servicing of the ITVM's in accordance with the
procedures set forth in the ITR-7500 ITVM Technical Manual provided by LEI.
IGOR shall provide monthly quarterly preventive maintenance and customer service
visits; as well as delivery of supplies, as needed, for the ITVM's.
Should the Illinois Lottery exercise its option to choose a six (6) days per
week service availability schedule, it is understood that the preventive
maintenance schedule shall be altered to provide for preventive maintenance
service to each ITVM every 60 calendar days.
IGOR shall provide statewide dispatch services.
IGOR shall provide use of their warehouse and depot facilities.
IGOR shall provide limited data processing services.
IGOR will provide personnel to staff the Retailer Support/Dispatch Department.
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IGOR will provide one (1) LEI trained technician for every 130 ITVM's in
Illinois.
IGOR will guarantee a response time of four hours for critical calls from the
time a technician is dispatched to the time the technician arrives at the agent
location. Non-critical service calls will be closed out within 24 hours. All
service calls bring a follow-up call by a customer service representative.
IGOR's technicians will have an inoperative ITVM up and running within 30
minutes of arriving at the agent location and obtaining the keys from the
appropriate person.
IGOR agrees that all IGOR technicians will carry pagers, two-way radios or
phones for immediate notification of service needs.
IGOR agrees that all IGOR technicians will carry photo ID badges for proper
identification.
IGOR agrees that all IGOR technicians will wear uniforms and present a
professional image at all times.
IGOR agrees to store supplies and spare parts for the ITVM's and provide a full
and complete inventory of same on the last working day of each month for the
term of this Agreement..
IGOR agrees to represent IGOR, LEI and the Illinois Lottery in a professional,
competent and efficient manner.
IGOR agrees to furnish one (1) bench technician plus space and utilities for the
bench technician's operation should this option be requested in writing by LEI.
LEI agrees that all IGOR technicians will receive thorough training by LEI on
both technical training as well as customer service training.
LEI shall be responsible for dispatch and service telephone costs, including the
in-bound toll-free phone lines and the out bound call back line.
LEI agrees to furnish IGOR all the supplies for the ITVM's, including all
cleaning materials.
LEI agrees to furnish IGOR with all the tools and equipment necessary to provide
service and preventive maintenance on the ITVM's for all technicians and
warehouse staff.
LEI agrees to furnish all the spare parts for the ITVM's and reimburse IGOR for
the cost of shipping parts back to LEI.
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LEI agrees to train IGOR's bench technician plus furnish all the tools, benches,
equipment and parts necessary for the bench technician's operation if and when
this option is exercised by LEI..
LEI agrees to furnish IGOR all of the training materials for the operation and
service of the ITVM's.
These materials shall include, but are not limited to the following:
o Operating Manuals.
o Technician Manuals.
o Quick Reference Cards - Operator
o Quick Reference Cards - Technician
o Service forms.
o History cards.
LEI agrees to furnish IGOR with LEI technical support on a continuing basis.
LEI agrees to compensate IGOR as follows:
Maintain ITVM's
$26.50/month* per installed ITVM
(based on Monday through Saturday service from 8:30 am, to 5:00 p.m.)
$20.00/Month* per installed ITVM
(based on Monday through Friday service from 8:30 a.m. to 5:00 p.m.)
Dispatch and Agent Hotline
$ 2/month* per installed ITVM
(based on Monday through Friday service from 8:30 a.m. to 5:00 p.m.)
Installation and removal charges
$80/per ITVM for installation
(not including installation or hooking up LEI Shadow or The Grabber -
Sign)
$60/per ITVM for removal
Bench Technician Services-Optional
$13/per hour x 40 hours per week plus an agreed upon amount per month for
space required and prorated utility cost. This shall be at the written
request of LEI if and when such technician is deemed necessary.
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Storage Space
$ 5/per ITVM per month for storage of ITVM's over 30 days at IGOR
warehouses.
Additional services to be performed by IGOR can be negotiated and added to
this agreement as needed.
* per month or fraction thereof
IGOR shall submit monthly invoices to LEI for services rendered by IGOR
pursuant to this Agreement to an address designated by LEI. Payment for such
invoices shall be due within ten (10) days of receipt by LEI. On all amounts not
properly paid by LEI when due under each Schedule, interest shall accrue at the
rate of one percent (1 %) per month or portion thereof (or the maximum rate
allowable by law, if less) from the due dates thereof until received by IGOR,
and shall be payable to IGOR without demand.
The term of this Agreement shall run concurrent to the term of the Contract
between the Illinois Department of - The Lottery "Lottery" and LEI, "The
Contract", attached as Exhibit "A", including any extensions and/or renewals. In
the event of conflicting terms or conditions, the terms of the Contract shall
control.
IGOR will abide by and comply with the laws of the State of Illinois and the
rules and regulations of the Illinois Lottery.
LEI, the Lottery and the State of Illinois do not assume any liability or
responsibility of any kind whatsoever resulting from this Agreement for the
actions or failure to act by IGOR. It is further understood and agreed that all
employee compensation, insurance, benefits and obligations of any type due to
IGOR's employees, their heirs or assigns, shall be the sole responsibility of
IGOR.
LEI and IGOR hereby agree that all terms and conditions of this Agreement are
fully set forth herein and further agree that only those terms and conditions
set forth herein, and the relevant terms and conditions set forth in "Contract"
as set forth above and incorporated by reference shall constitute the final
enforceable Agreement between these parties. No terms and conditions of this
written Agreement can be varied or waived by any representations or promise on
the part of any party hereto unless such modifications be in writing and
mutually signed by the duly authorized agents of the parties hereto.
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This Agreement shall only be terminated for the following reasons, and only with
the agreement and approval of the Illinois Lottery;
o Mutual agreement by both parties.
o Termination of the Contract between the Lottery and LEI.
o For Just Cause.
IN WITNESS THEREOF, the parties hereto have caused this Agreement to be executed
by their duly authorized representatives.
LOTTERY ENTERPRISES, INC. IGOR, THE WATCHDOG CORP.
By: /s/ Robert Burr By: Mike Guthrie
--------------------------------- ---------------------------
Robert Burr President/CEO Mike Guthrie, President
Address: 9190 Activity Road Address: 7650 Graphic Dr.
San Diego, CA 92126 Tinley Park, IL 60477
Date: 7/15/94 Fed Tax ID: 36-2964204
Approved: State of Illinois Department of Lottery
By:________________________
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On-Point Technology Systems, Inc.
and
IGOR, The Watchdog Corp.
Service Agreement - Amendment 2
This amendment to the Service Agreement dated July 15, 1994 and as amended is
made between On-Point Technology Systems, Inc., (hereinafter referred to as
"On-Point") and IGOR, The Watchdog Corp. (hereinafter referred to as "IGOR").
This amendment is made with respect to the additional services to be provided by
IGOR pursuant to On-Point's amended agreement with the Illinois Lottery
(hereinafter referred to as "Lottery"). The additional services to be provided
by IGOR are i). the installation of new software EPROMS in the ITVMs to effect
Y2K compliance, ii). the installation of new software EPROMS in the bill
acceptors to effect the acceptance of new U.S. currency issued by the U.S.
Treasury, and iii). all the other services required in accordance with the
Service Agreement to all On-Point ITVMs which will be owned by the Lottery
during the term of our Agreement.
Now, therefore, in consideration of the respective agreement of the parties
hereto, IGOR agrees as follows:
1. IGOR will install into all On-Point ITVMs owned or leased by the Lottery
new software EPROMs, provided by On-Point, to effect a software
modification to upgrade the ITVMs to Y2K compliance. IGOR will track and
maintain a list of all of the ITVMs by serial number showing those ITVMs
that have been upgraded to Y2K compliance and those ITVMs that are still
to be upgraded. This list will be forwarded to On-Point by the 15th day of
each month. The upgrade program to all of the ITVMs will be completed no
later than November 30, 1999. For any machines not upgraded by November
30, 1999, On-Point shall have the right to withhold all amounts that may
be due to IGOR pursuant to the Service Agreement including any other
rights or remedies available to On-Point, and deduct from any amounts due
any penalties that the Lottery may assess for non-performance.
2. When requested by On-Point during the term of the Service Agreement IGOR
will install the EPROMs, provided by On-Point, into the bill acceptors to
effect the upgrade to permit the acceptance of new U.S. currency. IGOR
will track and maintain a list of all of the ITVMs by serial number
showing those ITVMs' whose bill acceptor has been upgraded together with
the serial number of the bill acceptor that have been upgraded and those
ITVMs that are still to be upgraded. Further, IGOR will provide a list by
serial number of those bill acceptors held in spare parts inventory that
have been upgraded and those that have not been upgraded. IGOR agrees that
the upgrade to bill acceptors held in spare parts inventory will be
upgraded
<PAGE> 7
On-Point and IGOR Service Agreement
Amendment 2
Page 2 of 3
in a separate process from bench repairs and as such the number of bench
repairs normally invoiced to On-Point on a monthly basis will not increase
due to the upgrade process. IGOR will provide these lists to On-Point by
the 15th day of each month. IGOR will complete the upgrade program within
ninety (90) days of written request by On-Point. For any Bill Acceptors
not upgraded within the 90-day period, On-Point shall have the right to
withhold all amounts that may be due to IGOR pursuant to the Service
Agreement including any other rights or remedies available to On-Point,
and deduct from any amounts due any penalties that the Lottery may assess
for nonperformance.
3. IGOR will provide all of the services and upgrades required under the
Service Agreement to all ITVMs that become the property of the Lottery
pursuant to the Lottery's right to purchase the ITVMs upon termination of
their respective leases.
4. Compensation
In consideration of the above services to be provided by IGOR, On-Point
agrees to compensate IGOR by increasing the monthly service fee per ITVM
by two dollars ($2.00). Therefore, effective July 1, 1999 the monthly
service fee for all ITVMs owned or leased by the Lottery will be
thirty-four dollars ($34.00).
The parties agree that the following Schedule of Services and Fees will be
effective from July 1, 1999:
Service Fee
Preventive and Remedial Service
Per Installed ITVM Monday through
Friday 8:30AM to 5:00PM $34.00/Month
Dispatch and Agent Hotline
Per Installed ITVM Monday through
Friday 8:30AM to 5:00PM $2.00/Month
Installations and Removals
Install ITVM 12-bin $150.00
Install ITVM 4 or 8-bin $80.00
Removal ITVM 12-bin $120.00
Removal ITVM 4 or 8-bin $60.00
Install ITVM 12-bin and Removal of
4 or 8-bin from same location $190.00
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<PAGE> 8
On-Point and IGOR Service Agreement
Amendment 2
Page 3 of 3
Change of Ownership
Factory reset and initializes an existing
ITVM at an agent location $34.00
This amendment was drafted with the joint participation of the parties and/or
their legal council. Any ambiguity contained in this amendment shall not be
construed against any party as the draftsman, but this amendment shall be
construed in accordance with its fair meaning.
The effective date of this amendment shall commence on July 1, 1999.
All other terms and conditions of the original Service Agreement and amendments
shall remain in force unless modified by this amendment.
IN WITNESS THEREOF, The parties hereto have caused the Amendment to be executed
by their duly authorized representatives.
On-Point Technology Systems, Inc. IGOR, The Watchdog Corp.,
By: /s/ Brian J. Roberts By: /s/ Mike Guthrie
------------------------------ ---------------------------
Name: Brian J. Roberts Name: Mike Guthrie
Title: Senior Vice President Title: President
Date: 7/16/99 Date: 7/27/99
Address: Address:
1370 San Marcos Blvd., Suite 100 3461 Gatlin Drive
San Marcos, CA 92069 Springfield, IL 62707
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