Service and Promotion Agreement - Yahoo! Inc. and Intelius Inc.
1.1 | "Affiliate" means any company or entity world-wide in which Yahoo! holds, directly or indirectly, at least a 20% ownership, equity, or financial interest, including, without limitation, corporations, partnerships, joint ventures, and limited liability companies. | ||
1.2 | "Click" means that a User selects and clicks an Intelius Link and is directed to the Landing Page or other Page selected by Intelius. | ||
1.3 | "Intellectual Property Rights" means all rights in and to patents, trade secrets, copyrights, trademarks, service marks, know-how, as well as moral rights and similar rights of any type under the laws of any government worldwide. | ||
1.4 | "Intelius Brand Features" means the mutually agreed upon trademarks, service marks, logos and other distinctive brand features of Intelius that are licensed to Yahoo! under the terms of this Agreement. | ||
1.5 | "Intelius Content" means the Intelius personal data (i.e., public records data that Intelius obtains and licenses) and Intelius professional listing data, such as employment information, when available, |
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on persons in the United States, including, without limitation, the "Intelius Content Data Fields" set forth on Exhibit A. | |||
1.6 | "Intelius Links" means the hyperlinks to the Intelius Site provided to Yahoo! by Intelius displayed on the Yahoo! Search Results Page. | ||
1.7 | "Intelius People Search Services" means the bundle of people profile, email and address data (including any and all functionality, text, graphics, data and HTML material incorporated therein) that is used by end users to find information on people and which is offered by Intelius via the Intelius Site and/or affiliated websites of the Intelius Site. | ||
1.8 | "Intelius and Yahoo! Promotion Obligations" means Intelius and Yahoo!'s promotion obligation listed as Exhibit A. | ||
1.9 | "Intelius Sites" means Intelius' Internet websites with home pages currently located at http://www.addresses.com and http://www.Intelius.com and any and all additional, substitution, mirror, derivative, or successor sites or URLs at which the site may be located during the Term. | ||
1.10 | "Intelius Web Service API" means the Intelius application programming interface that allows Yahoo! and other third Parties to query the Intelius database containing the Intelius Content and Intelius Links via a HTTP query and receive a response in XML format, as set forth on http://yahoo.intelius.com/feeds/wpfeed.html. | ||
1.11 | "Internet" means the worldwide collection of computers, networks, infrastructure, connections and devices, whether now known or later developed, that can access, connect to, communicate with, or transfer data to, from, through or by way of the worldwide collection of networks (including without limitation telephone, wireless and third Party networks) that is commonly known as the Internet. | ||
1.12 | "Landing Pages" mean the web Pages within the Intelius Sites that are hosted by Intelius and are co-branded with Intelius Brand Features and the Yahoo! Brand Features to which the Intelius Links will link so that when a User clicks an Intelius Link, the User is taken to such Page. Initially, the Landing Pages will be substantially similar to the mock-up set forth in Exhibit G. | ||
1.13 | "Launch Date" means the date of first public availability of the Intelius Content on the Yahoo! Search Results Page in accordance with the terms of this Agreement, which the Parties initially estimated to be on or about the beginning of the second calendar quarter. | ||
1.14 | "Page" means any World Wide Web page (or, for online media other than Web sites, the equivalent unit of the relevant protocol). | ||
1.15 | "Paid Search Results" means the content of Advertisers served from Yahoo!'s or it Affiliate's paid marketplace database in response to a Query. | ||
1.16 | "Query" means a search query initiated from the Search Box. | ||
1.15 | "Reverse Phone Lookup" means a Query initiated on Yahoo! Search that includes a United States based ten (10) digit phone number. | ||
1.17 | "Search Box" means the graphical areas in which a User may enter a Query for Intelius Content on Yahoo! People Search and, in the case of a search for Intelius Content using a phone number, a Search Box located on any Yahoo! Property. | ||
1.18 | "Service" means a website to which Users are linked from the Yahoo! Search Results Page, which website is hosted and operated by Intelius, including the Landing Pages. |
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1.19 | "Term" means the period specified in Section 12.1. | ||
1.20 | "User" means a user of the Yahoo! Properties including those users who access the Landing Page. | ||
1.21 | "User Data" means any personally identifiable data relating to each User's use of Yahoo! Properties, the Service, including Landing Pages, including data that Yahoo! or its Affiliates or Intelius or its Affiliates collects from a User of the Landing Pages, that a User of the Landing Pages provides to a Party or to the Parties, or that a User of the Landing Pages authorizes to be provided to the Parties. User Data includes, but is not limited to, name, email address, password, credit card or other identifying information, on-line behavior, internet protocol address, information whether provided during registration for the services of Yahoo! or the Service. For the purpose of clarification, User Data does not include aggregated or demographic information which taken alone, or used in conjunction with any other database, contains no information that can identify a particular person. | ||
1.22 | "Web Search Results" means the responses served from Yahoo's Web search databases (including all databases related to Yahoo!'s content acquisition programs) which responses are ranked by an algorithm designed to determine relevance. | ||
1.23 | "Yahoo! Brand Features" means the mutually agreed upon trademarks, service marks, logos and other distinctive brand features of Yahoo! set forth on Exhibit C licensed to Intelius. | ||
1.24 | "Yahoo! People Search" means the Yahoo! Property currently located at http://people.yahoo.com and any and all additional, substitution mirror, derivative, or successor sites or URLs at which such content may be located during the Term. | ||
1.25 | "Yahoo! People Search Query Page Sites" means the initial page of Yahoo! People Search currently located at http://people.yahoo.com that provides, among other things, functionality for a User to search for information on residents in the United States based on the data fields set forth on Exhibit A. | ||
1.26 | "Yahoo! Property or Yahoo! Properties" means any or all of Yahoo!'s or its Affiliates' worldwide properties, software, products, services, sites and pages, including, without limitation, those accessible in whole or in part through the Internet, whether presently existing or later developed, that are developed in whole or in part by or for Yahoo! or its Affiliates. | ||
1.27 | "Yahoo! Search" means the United States Web site hosted by Yahoo!, currently located at http://search.yahoo.com and any and all additional, substitution, mirror, derivative, or successor sites or URLs at which such content may be located during the Term, and as mutually agreed by the Parties in writing, other applicable URLS for countries outside of the United States. | ||
1.28 | "Yahoo! Search Results Page" means the Web pages of Yahoo! Search that display search results in response to a Query by User including on Yahoo! People Search. |
EXHIBITS | ||||
Exhibit A |
Intelius Integration Plan And Data Fields
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Exhibit B |
Intelius Payment Obligations
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Exhibit C |
Yahoo! Brand Features
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Exhibit D |
Yahoo! Brand Features Guidelines
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Exhibit E |
Service Level Agreement
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Exhibit F |
Mock-Ups of Yahoo! Search Results Pages
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Exhibit G |
Mock-Ups of Landing Pages
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(a) | Integration and Promotion Obligations. During the Term, Intelius will perform those integration and promotion obligations which are assigned to Intelius as set forth in the attached Exhibit A. | ||
(b) | Intelius Web Service API. Intelius shall make the Intelius Web Service API and documentation related thereto available to Yahoo! no later than April 16, 2008. Intelius shall ensure that the Intelius Web Service API permits Yahoo! to query the Intelius database containing the Intelius Content and Intelius Links via a HTTP query and receive a response in XML format. If Intelius modifies the Intelius Web Service API it shall provide written notice to Yahoo! with at least ninety (90) days prior written notice by email (peoplesearch-ops@yahoo-inc.com) before such modified API is implemented. Initially the Intelius Web Service API shall be as set forth on http://yahoo.intelius.com/feeds/wpfeed.html. | ||
(c) | Intelius Links. Intelius will provide to Yahoo! all URLs, URL formats (as applicable), content, and other materials necessary for Yahoo! to provide the Intelius Links on the Yahoo! Search Results Page and on Yahoo! People Search. All Intelius Links shall link directly to the Intelius Site or the Landing Page without any pop-ups, pop-under, interstitial or other daughter windows pages. In addition, in the event of an anticipated substantial change in the traffic directed to the Intelius Site from Yahoo! People Search, Yahoo! shall use commercially reasonable efforts to notify Intelius as soon as practical of such change. | ||
(d) | Report on Content; Updates of Intelius Content. During the Term, Intelius shall update the Intelius Content with current information available to it ( * * * ) Intelius shall, throughout the term, use best efforts to ensure that the Intelius Content available on Yahoo! People Search and Yahoo! Search ( * * * ) | ||
(e) | ( * * * ) | ||
(f) | Landing Page. Intelius will host the Landing Pages which will provide applicable information to Users depending on the Intelius Link clicked by a User. During the Term, Intelius agrees to display the Yahoo! Brand Features set forth on Exhibit C on the Landing Pages above the fold and in such, subject to the terms of this Agreement, and substantially as set forth in the mock-up displayed as Exhibit G. All links from the Intelius Site to Yahoo! shall link directly to Yahoo! Search, as the case may be, without any pop-ups, pop-unders, interstitial pages, or other intervening pages. | ||
(g) | Intelius Reports. Within fifteen (15) days of the end of each calendar month after the Launch Date (e.g., the report for the month of January will be available no later than February 15), Intelius will provide Yahoo! with reports containing the following information from the prior month: (i) the total number of Clicks of Intelius Links, and (ii) the specific Intelius Links and corresponding number of Clicks for each. | ||
(h) | Notice of Changes. Intelius shall provide at least thirty (30) days prior written notice to Yahoo! if it intends to change its services or the data and information it |
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provides in the Intelius Content outside the changes required in the normal course of Intelius' business and this Agreement. |
(i) | Performance. Intelius shall comply with the service level agreements set forth in Exhibit E (the "SLA" or "Service Level Agreement"). | ||
(j) | Customer Support; Training. Within fourteen (14) days of the Effective Date and as requested by Yahoo! from time to time, but not more frequently than four (4) times during any twelve (12) month period, Intelius shall provide training to Yahoo!'s customer care department, without fees, on how to respond to User complaints, questions or issues, regarding, among other things, Intelius Content and using Intelius' secure web interface to access the Intelius database to update Intelius Content or remove a User from the Intelius database. Intelius will provide Yahoo!'s customer care department with access to its web interface so that Yahoo! customer care employees can update the Intelius database and Intelius Content and to remove or request that Intelius remove an individual from the Intelius database. Additionally, Intelius will provide customer care for issues that cannot be resolved by Yahoo!'s customer care department. Intelius will provide an email alias and telephone number so that Yahoo! can transmit a customer care issue to Intelius and Intelius shall use commercially reasonable efforts to resolve such issues within 24 hours of receiving notice of an issue from Yahoo!. | ||
(k) | Implementation of Yahoo! Maps. During the Term, Yahoo! Shall have the right, but not the obligation, to require Intelius to implement Yahoo!'s mapping technologies on the Land Pages where mutually agreed to by both Parties, within sixty (60) days of Yahoo!'s written request, subject to a Yahoo!'s maps API use terms, located at http://developer.yahoo.com/maps/mapsTerms.html. Intelius will not pay for usage of the Yahoo! Maps on the Landing Pages. | ||
(l) | ( * * * ) | ||
(m) | Other Opportunities. As requested by Yahoo!, the Parties agree to meet to discuss potential business opportunities with ( * * * ) |
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2.3 | ( * * * ) The Parties agree that for the Term, unless terminated earlier as provided in this Agreement, ( * * * ) |
3.1 | Tracking Beacons. Yahoo! may provide Intelius with tracking beacons ("Yahoo! Beacons") that shall be placed on each Landing Page and track Users that Click from the Yahoo! Search Results Page to the Landing Pages and determines whether the Landing Page has loaded. Intelius shall maintain the Yahoo! Beacons on all Landing Pages and shall not remove them from such pages.' | ||
3.2 | Hosting Services. Intelius shall host the Intelius Site, the Intelius People Search Services and Intelius Web API Service and shall maintain the functionality and availability of each of the foregoing so that they are available and materially functioning in accordance with the SLA. | ||
3.3 | Mutual Non-Disparagement. Intelius will not knowingly use Yahoo! Brand Features or post editorial content on the Intelius Site, that reflects negatively, disparages, tarnishes the name, reputation, image or goodwill of Yahoo!, its Affiliates, or any of their products or services. Yahoo! will not knowingly use Intelius Brand Features or Intelius Content, or post editorial content on Yahoo! People Search, that reflects negatively, disparages, tarnishes the name, reputation, image or goodwill of Intelius. | ||
3.4 | Advertising Rights. Yahoo! has the sole right to sell or license the advertising and promotional rights with respect to the Yahoo! Properties and Yahoo! People Search, and Yahoo! will retain any revenue generated from any sales or licenses of advertising or promotional rights. ( * * * ). Intelius has the sole right to sell or license the advertising and promotional rights with respect to the Intelius Site and service, and Intelius will retain any revenue generated from any sales or licenses of advertising or promotional rights. |
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3.5 | Pricing and Promotions. Yahoo! will solely determine all aspects of pricing, if any, of the Yahoo! Properties, including but not limited to retail pricing, discounts, special offers, payment structure or requirements, and refunds or cancellation policies. Yahoo! will solely create and administer any promotions or contest offered on the Yahoo! Properties. Intelius will solely determine all aspects of pricing of services sold on the Intelius Sites, including but not limited to retail pricing, discounts, special offers, payment structure or requirements, and refunds or cancellation policies. Intelius will solely create and administer any promotions or contest offered on the Intelius Sites. | ||
3.6 | Costs of Promotion Obligations. Each Party will bear its own costs related to its obligations under this Agreement. |
5.1 | Taxes. Each party is responsible for any state and local sales and use taxes that apply to their activities under this Agreement and each party is responsible for their own income taxes. | ||
5.2 | Audit. Intelius will retain all relevant records for a period of one year from the date of the termination or expiration of this Agreement. Yahoo! has the right, at its own expense, to direct an independent certified public accounting firm to inspect and audit the books and records of Intelius directly relevant to the payments in Section 4 if: (a) the audit occurs within one year from the date the relevant payment is made; (b) Yahoo! provides at least thirty days written notice and the inspection and audit is conducted during regular business hours and does not unreasonably interfere with normal business activities. If any audit reveals an underpayment of more than ( * * * ) of the amount owed to Yahoo! for any calendar quarter, Intelius will reimburse Yahoo! reasonable audit costs. If any audit reveals an underpayment of the amounts due to Yahoo!, Intelius will promptly pay such amount to Yahoo!. |
7.1 | Restrictions on Intelius' Use and Monitoring Of User Data. Except as expressly provided in this Agreement, Intelius will not receive or have any access to, nor shall Intelius attempt to collect or track, any Yahoo! User Data, including without limitation individual or aggregated preferences or usage patterns. | ||
7.2 | User Data; Compliance With Privacy and User Data Laws. All Yahoo! User Data will be retained and owned solely by Yahoo and/or the Yahoo Affiliates. All information and data provided to Intelius on the Intelius Site otherwise collected by Intelius relating to user activity on the Intelius Site, including Intelius Registration Data, will be retained by and owned solely by Intelius. Intelius covenants that all of its collection and use of data (whether provided by Users or generated in connection with their use of the Service), including but not limited to subsequent uses by Intelius of this data, will comply with all applicable federal and state privacy and consumer protection laws in |
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the United Sates (ii) Intelius has, and will at all times maintain, a privacy policy governing the delivery and use of the Service; and (iii) Intelius abides, and will at all times abide, by such Intelius' privacy policies. Neither Party will collect any personally identifiable information from users on its website without the express consent of the user. |
7.3 | Privacy. Intelius and Yahoo! will act in accordance with their respective publicly available privacy policies. Each Party represents that its privacy policy complies with applicable laws and regulations. |
8.1 | Intelius Content, Intelius Links and Intelius Brand Features. During the term of this Agreement, Intelius grants Yahoo! and its Affiliates a royalty-free, fully paid-up, worldwide, non-transferable, non-exclusive license to use, reproduce, encode, store, archive distribute, transmit, publicly display, and publicly perform the (a) Intelius Content, (b) the Intelius Link and (c) Intelius Brand Features, in each case unmodified and solely as provided by Intelius and solely for the purpose of performing the Yahoo! Promotion described above. If Intelius objects to Yahoo!'s use of the Intelius Brand Features, Yahoo! will immediately comply with Intelius' requests for changes or removal. Intelius does not grant Yahoo! any right, title, or other property interest in the Intelius Content or Intelius Brand Features. | ||
8.2 | Yahoo! Brand Features. During the term of this Agreement, Yahoo! grants Intelius a royalty-free, fully paid-up, worldwide, revocable, non-transferable, non-exclusive license to use, reproduce, publicly display, and publicly perform the Yahoo! Brand Features, in each case unmodified and solely as provided by Yahoo!, and solely for the purpose of performing the Intelius Promotion Obligations. Any use of the Yahoo! Brand Features will be in compliance with the Yahoo! Brand Features Guidelines, attached here as Exhibit D. If Yahoo! objects to Intelius' use of the Yahoo! Brand Features, Intelius will immediately comply with Yahoo's requests for changes or removal. Yahoo! does not grant Intelius any right, title, or other property interest in the Yahoo! Brand Features or Yahoo! Content. |
9.1 | Intelius Ownership. As between the Parties, Intelius owns all rights, title, and interest in the Intelius Content, Intelius Brand Features, Intelius Links and Intelius Site, any technology, methods, or functionality used by Intelius to create and maintain the Intelius Site, and all other portions of the foregoing (except for any Yahoo! Property and Yahoo! Brand Features appearing on any of the foregoing). | ||
9.2 | Yahoo! Property Ownership. As between the Parties, Yahoo! owns all rights, title, and interest in the Yahoo! Properties, including but not limited to Yahoo! People Search and Yahoo! Search, any technology, methods, or functionality used by Yahoo! to create and maintain the Yahoo! Properties, and all other portions of the foregoing (except for any Intelius Brand Features and Intelius Content appearing on any of the foregoing). |
10.1 | General Warranties. Each Party represents to each other that it: |
(a) | has the corporate authority to enter into this Agreement; | ||
(b) | ( * * * ) and |
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(c) | ( * * * ) |
10.2 | By Intelius. Intelius represents, warrants and covenants to Yahoo! that: |
10.3 | Disclaimers of Additional Warranties. EXCEPT FOR THE EXPRESS REPRESENTATIONS AND WARRANTIES MADE IN THIS AGREEMENT, ALL MATERIALS AND DELIVERABLES PROVIDED BY ONE PARTY AND ITS AFFILIATES TO THE OTHER PARTY HEREUNDER ARE PROVIDED "AS IS." THE FOREGOING REPRESENTATIONS AND WARRANTIES ARE IN LIEU OF ALL OTHER WARRANTIES, REPRESENTATIONS, ASSURANCES, OR CONDITIONS, EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, AND EACH PARTY SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY, TITLE AND NON-INFRINGEMENT. | ||
10.4 | Limitation of Liability. EXCEPT FOR DAMAGES UNDER SECTIONS 6 ("CONFIDENTIALITY") 7 ("USER DATA") AND ( * * * ) IN NO EVENT WILL EITHER PARTY OR ITS AFFILIATES BE LIABLE UNDER ANY THEORY OF LAW OR EQUITY FOR ANY LOSS OF DATA, OR FOR INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, LOST PROFITS OR LOST BUSINESS) ARISING OUT OF PERFORMANCE OR NON-PERFORMANCE OF THIS AGREEMENT, EVEN IF THAT PARTY OR AFFILIATE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. EXCEPT FOR DAMAGES UNDER SECTIONS 6 ("CONFIDENTIALITY"), 7 ("USER DATA") AND 11 ("INDEMNIFICATION AND DEFENSE"), EACH PARTY'S AGGREGATE LIABILITY FOR DIRECT DAMAGES UNDER THIS AGREEMENT, EACH PARTY'S AGGREGATE LIABILITY FOR DIRECT DAMAGES SHALL ( * * * ) |
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YAHOO! INC. | INTELIUS INC. | |||||||||
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By: | /s/ Vish Makhijani | By: | /s/ Ed Petersen | |||||||
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Name: | Vish Makhijani | Name: | Ed Petersen | ||||||
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Title: | SVP Search | Title: | Executive Vice President | ||||||
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Date: | 4/17/08 | Date: | 4/16/08 |
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(i) | Required fields: last name. (May also include the following optional fields: first name/initial, city/town, state) | ||
(ii) | Optional fields: first name/initial, city/town, state. |
(i) | Required First name/initial and last name. |
(i) | Required: Area code and phone number. |
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1. | General. All Yahoo! trademarks, logos, service marks, trade dress, slogans, copyrighted designs or other brand features (collectively "Brand Features") will be used only as explicitly licensed by Yahoo!, and only under the terms and conditions and for the purposes described in such License. The other Party to the License granted by Yahoo! is referred to as the "Licensee". To the extent they may differ with the general terms below, the specific terms of the License govern all use of the Brand Features by the Licensee. | |
2. | Approval. All specific uses of any Yahoo! Brand Features must be approved in advance by Yahoo! Brand Marketing. You may request approval by completing the Request for Approval Form attached as an Exhibit to the License and/or which may be found at http:_docs.yahoo.com_info.permissions.permissions.html, and forwarding it to Permissions Agent at fax no. (408) 349-5310 or s/s Yahoo! Inc., 701 First Avenue, Sunnyvale, CA 94089. You must also include complete samples of each proposed use. Yahoo!'s brand marketing department will typically review the request and respond within ten (10) business days, but is under no obligation to respond. You may not use Brand Features unless and until Yahoo! has granted its specific approval and any and all conditions of such approval have been fulfilled by the Licensee. | |
3. | Appearance of Logos. The Licensee will ensure that the presentation of the Yahoo! Brand Features will be consistent with Yahoo!'s own use of the Yahoo! Brand Features in comparable media. From time to time during the term of the License, Yahoo! may provide to Licensee written guidelines as to the size, typeface, colors, and other graphic characteristics of the Yahoo! Brand Features, which upon delivery to the Licensee shall be deemed to be incorporated into the License and into these Guidelines. | |
4. | Notices. All trademarks and service marks included in the Yahoo! Brand Features will be designated with "SM", "TM" or "®," in the manner directed by Yahoo!. | |
5. | Restrictions upon Use. The Yahoo! Brand Features will not be presented or used: a) in a manner that suggests that editorial content has been authored by, or represents the views or opinions of, Yahoo! or any Yahoo! personnel or affiliate; b) in a manner that is misleading, defamatory, libelous, obscene, infringing or otherwise objectionable; c) in connection with any material that infringes the trademark, copyright or any other rights of any third Party; d) as part of a name of a product or service of a company other than Yahoo!; or e) In a manner that infringes, derogates, dilutes, or impairs the rights of Yahoo! in the Brand Features. Yahoo! shall have complete discretion to evaluate Licensee's use and to decide whether that use violates any of the foregoing restrictions. | |
6. | Use for Yahoo!'s Benefit. Any use of the Yahoo! Brand Features shall inure to the benefit of Yahoo! By using the Brand Features pursuant to Yahoo's approval, Licenses acknowledges Yahoo!'s ownership of all Brand Features and warrants that it will not take any action which is inconsistent with Yahoo!'s ownership. | |
7. | Nonexclusive Remedy. The Licensee will make any changes to its use of the Yahoo! Brand Features as are requested by Yahoo! This remedy is in addition to any other legal remedies to which Yahoo! may be entitled in relation to Licensee's use of Yahoo! Brand Features. | |
8. | Revisions & Further Info. These Guidelines may be modified at any time by Yahoo! upon written notice to the Licensee. |
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1. | Purpose. |
2. | Definitions |
a. | "Availability and Page Load Exceptions" shall mean the exceptions detailed in Section 6 below. | ||
b. | "Downtime" shall mean ( * * * ) | ||
( * * * ) | |||
d. | "Page Load Time Objective" has the meaning set forth in Section 4. | ||
e. | "Permitted Downtime" means the number of minutes of Downtime per month that are attributable to the Availability Exceptions and is not more than .05% of a calendar month. | ||
f. | "Planned Maintenance Period" has the meaning set forth in Section 5 below. | ||
g. | "Service Availability" means ( * * * ) | ||
h. | ( * * * ) means ( * * * ) | ||
i. | "Uptime" means the number of minutes per month that are not considered Downtime or Permitted Downtime. |
3. | Availability. |
a. | Intelius will make the Intelius Content and Landing Pages available every day of the year and 24 hours a day, except for Planned Maintenance Periods. | ||
b. | Intelius agrees that the Intelius Content and Landing Pages shall meet or exceed the Service Availability Objective. |
4. | Data Transfer Speeds: Page Load Times |
5. | Planned Maintenance Period |
6. | Availability and Page Load Exceptions |
a. | An outage, slowdown, failure or delay that is due to Yahoo!, or any of their Affiliates, agents, contractors, consultants, or providers acting on its behalf; |
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b. | An outage, slowdown, failure or delay that is caused by an event that is beyond the reasonable control of Intelius, including, but not limited to, acts of God, acts of any government in its sovereign or contractual capacity, terrorist acts, fires, floods, snowstorms, earthquakes, epidemics, quarantine restrictions, wars, riots, rebellions, insurrections or civil unrest, Internet viruses, hacker attacks such as "Denial of Service", and general Internet brown-outs, black-outs and slowdowns; | ||
c. | An outage, slowdown, failure or delay that is attributable to an unexpected material increase in traffic from Yahoo!; or | ||
d. | An outage, slow/down, failure, or delay that is attributable to a Planned Maintenance Period. |
7. | Reports. |
8. | Incident Management. |
Service | ||||||||
Impact | Initial | Resolution | ||||||
Report | Description | Response | Updates | Target | ||||
Level 1
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( * * * ) | ( * * * ) | Hourly | Continuous until resolution | ||||
Level 2
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( * * * ) | ( * * * ) | Every 8 hour or as requested | 24 hours | ||||
Level 3
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( * * * ) | ( * * * ) | Every 12 hours or as requested | 1 business day |
9. | Response Team |
Contact Type | Title | Name | Phone | Pager or Cell | ||||||
Primary Business contact
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( * * * ) | ( * * * ) | ( * * * ) | ( * * * ) | ( * * * ) | |||||
Additional Business contact
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( * * * ) | ( * * * ) | ( * * * ) | ( * * * ) | ( * * * ) | |||||
Program/Project Manager Primary Technical Contact
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( * * * ) | ( * * * ) | ( * * * ) | ( * * * ) | ( * * * ) | |||||
Operations Manager
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( * * * ) | ( * * * ) | ( * * * ) | ( * * * ) | ( * * * ) | |||||
Customer Service Support
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( * * * ) | ( * * * ) | ( * * * ) | ( * * * ) | ( * * * ) |
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U.S. Phone & Address | Reverse Phone # | Email Search | ||||
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First Name / Initials
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Last Name (required) | Phone Number | First Name/Initials | |||
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City/Town
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State | #: 308-565-1212 | Last Name | |||
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Search
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Search | Search | ||||
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1. | Section 2.2(b) of the Agreement is deleted in its entirety and replaced with the following: |
"(b) ( * * * ) |
2. | Paragraph (a) entitled ( * * * ) of Exhibit B of the Agreement is deleted in its entirety and replaced with the following: | ||
( * * * ) | |||
3. | Miscellaneous. This Amendment One may be delivered by facsimile and may be executed in two or more counterpart, each of which will be deemed to be a duplicate original, but all of which, taken together, will be deemed to constitute a single instrument. Except as expressly amended as set forth herein, the Agreement shall remain unchanged and in full force and effect in accordance with its terms. |
YAHOO! INC. | INTELIUS INC. | ||||||||
By: | /s/ [illegible signature] | By: | /s/ Ed Peterson | ||||||
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Name: | [illegible] | Name: | Ed Peterson | |||||
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Title: | [illegible] | Title: | SVP Sales and Marketing |
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YAHOO! INC. | INTELIUS INC. | |||||||||
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By: | /s/ Josh Jacobs | By: | /s/ Ed Peterson | |||||||
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Name: | Josh Jacobs | Name: | Ed Peterson | ||||||
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Title: | Vice President | Title: | SVP Sales and Marketing |
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a. | "Availability and Page Load Exceptions" shall mean the exceptions detailed in Section 6 below. | ||
b. | "Downtime" shall mean ( * * * ) | ||
c. | "Measured Pages" means the Landing Pages upon which Users may land, as well as any pages on Intelius sites on which Users may land when exiting Yahoo! Properties. | ||
d. | "Page Load Time Objective" has the meaning set forth in Section 4. | ||
e. | "Permitted Downtime" means ( * * * ) | ||
f. | "Planned Maintenance Period" has the meaning set forth in Section 5 below. | ||
g. | "Service Availability" means ( * * * ) | ||
h. | ( * * * ) means ( * * * ) | ||
i. | "Uptime" means the number of minutes per month that are not considered Downtime or Permitted Downtime. |
a. | Intelius will make the Intelius Content and Landing Pages available every day of the year and 24 hours a day, except for Planned Maintenance Periods. | ||
b. | Intelius agrees that the Intelius Content and Landing Pages shall meet or exceed the Service Availability Objective. |
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a. | An outage, slowdown, failure or delay that is due to Yahoo!, or any of their Affiliates, agents, contractors, consultants, or providers acting on its behalf; | ||
b. | An outage, slowdown, failure or delay that is caused by an event that is beyond the reasonable control of Intelius, including, but not limited to, acts of God, acts of any government in its sovereign or contractual capacity, terrorist acts, fires, floods, snowstorms, earthquakes, epidemics, quarantine restrictions, wars, riots, rebellions, insurrections or civil unrest, Internet viruses, hacker attacks such as "Denial of Service", and general Internet brown-outs, black-outs and slowdowns; | ||
c. | An outage, slowdown, failure or delay that is attributable to an unexpected material increase in traffic from Yahoo!; or | ||
d. | An outage, slowdown, failure or delay that is attributable to a Planned Maintenance Period. | ||
e. | An outage, slowdown, failure or delay due to Internet or network transit issues outside of Intelius' control. |
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Service | ||||||||
Impact | ||||||||
Report | Description | Initial Response | Updates | Resolution Target | ||||
Level 1
|
( * * * ) | ( * * * ) | Hourly | Continuous until resolution | ||||
Level 2
|
( * * * ) | ( * * * ) | Every 8 hour or as requested | 24 hours | ||||
Level 3
|
( * * * ) | ( * * * ) | Every 12 hours or as requested | 1 business day |
(i) | Email ( * * * ) Yahoo! will include: | ||
* An error rate graph showing the current issue and one from the last 24 hours; | |||
* Output of an mtr toyahooo.intelius.com; and | |||
* Output of the chkprovider script that returns average times and component times. |
(ii) | For urgent issues, Yahoo! may contact the on-call engineer who will call Yahoo! back with 30 minutes: ( * * * ) |
(iii) | Escalations to the following people, allowing 30 minutes for a response before escalating to the next one: |
ï | Yahoo! Operations Center at ( * * * ) |
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ï | Background check | |
ï | Reverse phone verification | |
ï | Property & Area Information | |
ï | Email Lookup | |
ï | Date check | |
ï | People Search | |
ï | Email Search | |
ï | Business People search | |
ï | Social Net Search | |
ï | Cell Phone Caller ID | |
ï | Identity Protect | |
ï | Criminal Check | |
ï | Sex Offender | |
ï | Neighborhood Watch | |
ï | Marriage/Divorce Records | |
ï | Death Records | |
ï | Expert Assisted Search |
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