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General Security Agreement - Business Supplies Distributors Holdings LLC and Congress Financial Corp. (Southwest)

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                           GENERAL SECURITY AGREEMENT

         This General Security Agreement ("Agreement") dated March 29, 2002 is
by Business Supplies Distributors Holdings, LLC, a Delaware limited liability
company ("Guarantor") in favor of Congress Financial Corporation (Southwest), a
Texas corporation ("Lender").

                               W I T N E S S E T H

         WHEREAS, Lender has entered or is about to enter into certain financing
arrangements with Supplies Distributors, Inc., a Delaware corporation (herein
referred to as "Borrower") pursuant to which Lender may make loans and provide
other financial accommodations to Borrower; and

         WHEREAS, Guarantor has executed and delivered or is about to execute
and deliver to Lender a guarantee in favor of Lender pursuant to which Guarantor
absolutely and unconditionally guarantees to Lender the payment and performance
of all now existing and hereafter arising obligations, liabilities and
indebtedness of Borrower to Lender; and

         NOW, THEREFORE, in consideration of the mutual conditions and
agreements set forth herein, and for other good and valuable consideration, the
receipt and sufficiency of which is hereby acknowledged, the parties hereto
agree as follows:

SECTION I. DEFINITIONS

         All terms used herein which are defined in Article 1 or Article 9 of
the Uniform Commercial Code shall have the meanings given therein unless
otherwise defined in this Agreement. All references to the plural herein shall
also mean the singular and to the singular shall also mean the plural unless the
context otherwise requires. All references to Guarantor, Borrower and Lender
pursuant to the definitions set forth in the recitals hereto, or to any other
person herein, shall include their respective successors and assigns. The words
"hereof", "herein", "hereunder", "this Agreement" and words of similar import
when used in this Agreement shall refer to this Agreement as a whole and not any
particular provision of this Agreement and as this Agreement now exists or may
hereafter be amended, modified, supplemented, extended, renewed, restated or
replaced. The word "including" when used in this Agreement shall mean
"including, without limitation". An Event of Default shall exist or continue or
be continuing until such Event of Default is waived in accordance with Section
7.3 or is cured in a manner satisfactory to Lender, if such Event of Default is
capable of being cured as determined by Lender. Any accounting term used herein
unless otherwise defined in this Agreement shall have the meanings customarily
given to such term in accordance with GAAP. For purposes of this Agreement, the
following terms shall have the respective meanings given to them below:

<PAGE>

                                                                    EXHIBIT 10.3

         1.1      "Accounts" shall mean, all present and future rights of
Guarantor to payment of a monetary obligation, whether or not earned by
performance, which is not evidenced by chattel paper or an instrument, (a) for
property that has been or is to be sold, leased, licensed, assigned, or
otherwise disposed of, (b) for services rendered or to be rendered, (c) for a
secondary obligation incurred or to be incurred, or (d) arising out of the use
of a credit or charge card or information contained on or for use with the card.

         1.2      "Equipment" shall mean all of Guarantor's now owned and
hereafter acquired equipment, wherever located, including machinery, data
processing and computer equipment (whether owned or licensed and including
embedded software), vehicles, tools, furniture, fixtures, all attachments,
accessions and property now or hereafter affixed thereto or used in connection
therewith, and substitutions and replacements thereof, wherever located.

         1.3      "Event of Default" shall have the meaning set forth in Section
6.1 hereof.

         1.4      "Financing Agreements" shall mean, collectively, the Loan
Agreement, this Agreement and all notes, guarantees, security agreements and
other agreements, documents and instruments now or at any time hereafter
executed and/or delivered by Borrower, Guarantor or any Obligor in connection
with the Loan Agreement, as the same now exist or may hereafter be amended,
modified, supplemented, extended, renewed, restated or replaced.

         1.5      "Foreign Subsidiary" shall mean any wholly owned subsidiary of
any Guarantor that is organized under the laws of any jurisdiction other than
the United States, any state or territory thereof or the District of Columbia.

         1.6      "GAAP" shall mean generally accepted accounting principles in
the United States of America as in effect from time to time as set forth in the
opinions and pronouncements of the Accounting Principles Board and the American
Institute of Certified Public Accountants and the statements and pronouncements
of the Financial Accounting Standards Board which are applicable to the
circumstances as of the date of determination consistently applied.

         1.7      "IBM Credit" shall mean IBM Credit Corporation, a Delaware
corporation.

         1.8      "Information Certificate" shall mean the Information
Certificate (as defined in the Loan Agreement) of each Guarantor containing
material information with respect to Guarantor, its business and assets provided
by or on behalf of Guarantor to Lender in connection with the preparation of
this Agreement and the other Financing Agreements and the financing arrangements
provided for herein.

         1.9      "Intellectual Property" shall mean Borrower's now owned and
hereafter arising or acquired: patents, patent rights, patent applications,
copyrights, works which are the subject matter of copyrights, copyright
registrations, trademarks, trade names, trade styles, trademark and service mark
applications, and licenses and rights to use any of the foregoing; all
extensions, renewals, reissues, divisions, continuations, and
continuations-in-part of any of the foregoing; all rights to sue for past,
present and future infringement of any of the foregoing; inventions, trade

<PAGE>

                                                                    EXHIBIT 10.3

secrets, formulae, processes, compounds, drawings, designs, blueprints, surveys,
reports, manuals, and operating standards; goodwill (including any goodwill
associated with any trademark or the license of any trademark); customer and
other lists in whatever form maintained; trade secret rights, copyright rights,
rights in works of authorship, domain names and domain name registration;
software and contract rights relating to computer software programs, in whatever
form created or maintained.

         1.10     "Inventory" shall mean all of Guarantor's now owned and
hereafter existing or acquired goods, wherever located, which (a) are leased by
Guarantor as lessor; (b) are held by Guarantor for sale or lease or to be
furnished under a contract of service; (c) are furnished by Guarantor under a
contract of service; or (d) consist of raw materials, work in process, finished
goods or materials used or consumed in its business.

         1.11     "Loan Agreement" shall mean the Loan and Security Agreement,
dated March 29, 2002, by and between Borrower and Lender, as the same now exists
and may hereafter be amended, modified, supplemented, extended, renewed,
restated or replaced.

         1.12     "Net Worth" shall mean as to any Person, at any time, in
accordance with GAAP, on a consolidated basis for such Person and its
subsidiaries (if any), the amount equal to (i) the aggregate net book value of
all assets of such Person and its subsidiaries, calculating the book value of
inventory for this purpose on a weighted average cost basis or, at Lender's
request, on a first-in-first-out basis, after deducting from such book values
all appropriate reserves in accordance with GAAP (including all reserves for
doubtful receivables, obsolescence, depreciation and amortization), minus (ii)
the aggregate amount of the indebtedness or other liabilities of such Person and
its subsidiaries (including tax and other proper accruals).

         1.13     "Obligations" shall mean any and all obligations, liabilities
and indebtedness of every kind, nature and description owing by Guarantor to
Lender and/or its affiliates, including principal, interest, charges, fees,
costs and expenses, however evidenced, whether as principal, surety, endorser,
guarantor or otherwise, whether arising under this Agreement or otherwise,
whether now existing or hereafter arising, whether arising before, during or
after the initial or any renewal term of the Loan Agreement or after the
commencement of any case with respect to Borrower or Guarantor under the United
States Bankruptcy Code or any similar statute (including the payment of interest
and other amounts which would accrue and become due but for the commencement of
such case, whether or not such amounts are allowed or allowable in whole or in
part in such case), whether direct or indirect, absolute or contingent, joint or
several, due or not due, primary or secondary, liquidated or unliquidated,
secured or unsecured, and however acquired by Lender.

         1.14     "Obligor" shall mean any other guarantor, endorser, acceptor,
surety or other person liable on or with respect to the Obligations or who is
the owner of any property which is security for the Obligations, other than
Borrower.

         1.15     "Person" or "person" shall mean any individual, sole
proprietorship, partnership, corporation (including any corporation which elects
subchapter S status under the Internal

<PAGE>

                                                                    EXHIBIT 10.3

Revenue Code of 1986, as amended), limited liability company, limited liability
partnership, business trust, unincorporated association, joint stock
corporation, trust, joint venture or other entity or any government or any
agency or instrumentality or political subdivision thereof.

         1.16     "Real Property" shall mean all now owned and hereafter
acquired real property of Guarantor, including leasehold interests, together
with all buildings, structures, and other improvements located thereon and all
licenses, easements and appurtenances relating thereto, wherever located.

         1.17     "Receivables" shall mean all of the following now owned or
hereafter arising or acquired property of Guarantor: (a) all Accounts; (b) all
interest, fees, late charges, penalties, collection fees and other amounts due
or to become due or otherwise payable in connection with any Account; (c) all
payment intangibles of Guarantor; (d) letters of credit, indemnities,
guarantees, security or other deposits and proceeds thereof issued payable to
Guarantor or otherwise in favor of or delivered to Guarantor in connection with
any Account; or (e) all other accounts, contract rights, chattel paper,
instruments, notes, general intangibles and other forms of obligations owing to
Guarantor, whether from the sale and lease of goods or other property, licensing
of any property (including Intellectual Property or other general intangibles),
rendition of services or from loans or advances by Guarantor or to or for the
benefit of any third person (including loans or advances to any affiliates or
subsidiaries of Guarantor) or otherwise associated with any Accounts, Inventory
or general intangibles of Guarantor (including, without limitation, choses in
action, causes of action, tax refunds, tax refund claims, any funds which may
become payable to Guarantor in connection with the termination of any employee
benefit plan and any other amounts payable to Guarantor from any employee
benefit plan, rights and claims against carriers and shippers, rights to
indemnification, business interruption insurance and proceeds thereof, casualty
or any similar types of insurance and any proceeds thereof and proceeds of
insurance covering the lives of employees on which Guarantor is a beneficiary).

         1.18     "Records" shall mean all of Guarantor's present and future
books of account of every kind or nature, purchase and sale agreements,
invoices, ledger cards, bills of lading and other shipping evidence, statements,
correspondence, memoranda, credit files and other data relating to the
Collateral or any account debtor, together with the tapes, disks, diskettes and
other data and software storage media and devices, file cabinets or containers
in or on which the foregoing are stored (including any rights of Guarantor with
respect to the foregoing maintained with or by any other person).

SECTION 2. GRANT AND PERFECTION OF SECURITY INTEREST

         2.1      Grant of Security Interest. To secure payment and performance
of all Obligations, Guarantor hereby grants to Lender a continuing security
interest in, a lien upon, and a right of set off against, and hereby assigns to
Lender as security, all personal and real property and fixtures, and interests
in property and fixtures, of Guarantor, whether now owned or hereafter acquired
or existing, and wherever located (together with all other collateral security
for the Obligations at any time granted to or held or acquired by Lender,
collectively, the "Collateral"):

<PAGE>

                                                                    EXHIBIT 10.3

                  (a)      all Accounts;

                  (b)      all general intangibles, including, without
         limitation, all Intellectual Property;

                  (c)      all goods, including, without limitation, Inventory
         and Equipment;

                  (d)      all Real Property and fixtures;

                  (e)      all chattel paper, including, without limitation, all
         tangible and electronic chattel paper;

                  (f)      all instruments, including, without limitation, all
         promissory notes;

                  (g)      all documents;

                  (h)      all deposit accounts;

                  (i)      all letters of credit, banker's acceptances and
         similar instruments and including all letter-of-credit rights;

                  (j)      all supporting obligations and all present and future
         liens, security interests, rights, remedies, title and interest in, to
         and in respect of Receivables and other Collateral, including (i)
         rights and remedies under or relating to guaranties, contracts of
         suretyship, letters of credit and credit and other insurance related to
         the Collateral, (ii) rights of stoppage in transit, replevin,
         repossession, reclamation and other rights and remedies of an unpaid
         vendor, lienor or secured party, (iii) goods described in invoices,
         documents, contracts or instruments with respect to, or otherwise
         representing or evidencing, Receivables or other Collateral, including
         returned, repossessed and reclaimed goods, and (iv) deposits by and
         property of account debtors or other persons securing the obligations
         of account debtors;

                  (k)      all (i) investment property (including securities,
         whether certificated or uncertificated, securities accounts, security
         entitlements, commodity contracts or commodity accounts) and (ii)
         monies, credit balances, deposits and other property of Guarantor now
         or hereafter held or received by or in transit to Lender or at any
         other depository or other institution from or for the account of
         Guarantor, whether for safekeeping, pledge, custody, transmission,
         collection or otherwise;

                  (l)      all commercial tort claims, including, without
         limitation, those identified in the Information Certificate;

                  (m)      to the extent not otherwise described above, all
         Receivables;

<PAGE>

                                                                    EXHIBIT 10.3

                  (n)      all Records; and

                  (o)      all products and proceeds of the foregoing, in any
         form, including insurance proceeds and all claims against third parties
         for loss or damage to or destruction of or other conversion of any kind
         or nature of any or all of the other Collateral.

         2.2      Perfection of Security Interests.

                  (a)      Guarantor irrevocably and unconditionally authorizes
         Lender (or its agent) to file at any time and from time to time such
         financing statements with respect to the Collateral naming Lender or
         its designee as the secured party and Guarantor as debtor, as Lender
         may require, and including any other information with respect to
         Guarantor or otherwise required by part 5 of Article 9 of the Uniform
         Commercial Code of such jurisdiction as Lender may determine, together
         with any amendment and continuations with respect thereto, which
         authorization shall apply to all financing statements filed on, prior
         to or after the date hereof. Guarantor hereby ratifies and approves all
         financing statements naming Lender or its designee as secured party and
         Guarantor, as debtor with respect to the Collateral (and any amendments
         with respect to such financing statements) filed by or on behalf of
         Lender prior to the date hereof and ratifies and confirms the
         authorization of Lender to file such financing statements (and
         amendments, if any). Guarantor hereby authorizes Lender to adopt on
         behalf of Guarantor any symbol required for authenticating any
         electronic filing. In the event that the description of the collateral
         in any financing statement naming Lender or its designee as the secured
         party and Guarantor as debtor includes assets and properties of
         Guarantor that do not at any time constitute Collateral, whether
         hereunder, under any of the other Financing Agreements or otherwise,
         the filing of such financing statement shall nonetheless be deemed
         authorized by such Guarantor to the extent of the Collateral included
         in such description and it shall not render the financing statement
         ineffective as to any of the Collateral or otherwise affect the
         financing statement as it applies to any of the Collateral. In no event
         shall Guarantor at any time file, or permit or cause to be filed, any
         correction statement or termination statement with respect to any
         financing statement (or amendment or continuation with respect thereto)
         naming Lender or its designee as secured party and Guarantor as debtor.

                  (b)      Guarantor shall take any other actions reasonably
         requested by Lender from time to time to cause the attachment,
         perfection and first priority of, and the ability of Lender to enforce,
         the security interest of Lender in any and all of the Collateral,
         including, without limitation, (i) executing, delivering and, where
         appropriate, filing financing statements and amendments relating
         thereto under the UCC or other applicable law, to the extent, if any,
         that Guarantor's signature thereon is required therefor, (ii) causing
         Lender's name to be noted as secured party on any certificate of title
         for a titled good if such notation is a condition to attachment,
         perfection or priority of, or ability of Lender to enforce, the
         security interest of Lender in such Collateral, (iii) complying with
         any provision of any statute, regulation or treaty of the United States
         as to any Collateral if compliance with such provision is a condition
         to attachment, perfection or priority of,

<PAGE>

                                                                    EXHIBIT 10.3

         or ability of Lender to enforce, the security interest of Lender in
         such Collateral, (iv) obtaining the consents and approvals of any
         governmental authority or third party, including, without limitation,
         any consent of any licensor, lessor or other person obligated on
         Collateral, and taking all actions required by any earlier versions of
         the UCC or by other law, as applicable in any relevant jurisdiction.

SECTION 3. COLLATERAL COVENANTS

         3.1      Accounts Covenants.

                  (a)      Lender shall have the right at any time or times, in
Lender's name or in the name of a nominee of Lender, to verify the validity,
amount or any other matter relating to any Account or other Collateral, by mail,
telephone, facsimile transmission or otherwise.

                  (b)      Guarantor shall deliver or cause to be delivered to
Lender, with appropriate endorsement and assignment, with full recourse to
Guarantor, all chattel paper and instruments which Guarantor now owns or may at
any time acquire immediately upon Guarantor's receipt thereof, except as Lender
may otherwise agree.

                  (c)      Lender may, at any time or times that an Event of
Default exists or has occurred and is continuing, (i) notify any or all account
debtors that the Accounts have been assigned to Lender and that Lender has a
security interest therein and Lender may direct any or all accounts debtors to
make payment of Accounts directly to Lender, (ii) extend the time of payment of,
compromise, settle or adjust for cash, credit, return of merchandise or
otherwise, and upon any terms or conditions, any and all Accounts or other
obligations included in the Collateral and thereby discharge or release the
account debtor or any other party or parties in any way liable for payment
thereof without affecting any of the Obligations, (iii) demand, collect or
enforce payment of any Accounts or such other obligations, but without any duty
to do so, and Lender shall not be liable for its failure to collect or enforce
the payment thereof nor for the negligence of its agents or attorneys with
respect thereto and (iv) take whatever other action Lender may deem necessary or
desirable for the protection of its interests. At any time that an Event of
Default exists or has occurred and is continuing, at Lender's request, all
invoices and statements sent to any account debtor shall state that the Accounts
and such other obligations have been assigned to Lender and are payable directly
and only to Lender and Guarantor shall deliver to Lender such originals of
documents evidencing the sale and delivery of goods or the performance of
services giving rise to any Accounts as Lender may require.

         3.2      Inventory Covenants. With respect to the Inventory: (a)
Guarantor shall at all times maintain inventory records reasonably satisfactory
to Lender, keeping correct and accurate records itemizing and describing the
kind, type, quality and quantity of Inventory, Guarantor's cost therefor and
daily withdrawals therefrom and additions thereto; (b) Guarantor shall conduct a
physical count of the Inventory at least once each year, but at any time or
times as Lender may request on or after an Event of Default, and promptly
following such physical inventory shall

<PAGE>

                                                                    EXHIBIT 10.3

supply Lender with a report in the form and with such specificity as may be
reasonably satisfactory to Lender concerning such physical count; (c) Guarantor
shall not remove any Inventory from the locations set forth or permitted herein,
without the prior written consent of Lender, except for sales of Inventory in
the ordinary course of Guarantor's business and except to move Inventory
directly from one location set forth or permitted herein to another such
location; (d) upon Lender's request, Guarantor shall, at its expense, no more
than once in any twelve (12) month period, but at any time or times as Lender
may request on or after an Event of Default, deliver or cause to be delivered to
Lender written reports or appraisals as to the Inventory in form, scope and
methodology acceptable to Lender and by an appraiser acceptable to Lender,
addressed to Lender or upon which Lender is expressly permitted to rely; (e)
Guarantor shall produce, use, store and maintain the Inventory, with all
reasonable care and caution and in accordance with applicable standards of any
insurance and in conformity with applicable laws (including the requirements of
the Federal Fair Labor Standards Act of 1938, as amended and all rules,
regulations and orders related thereto); (f) Guarantor assumes all
responsibility and liability arising from or relating to the production, use,
sale or other disposition of the Inventory; (g) Guarantor shall not sell
Inventory to any customer on approval, or any other basis which entitles the
customer to return or may obligate Guarantor to repurchase such Inventory; (h)
Guarantor shall keep the Inventory in good and marketable condition; and (i)
Guarantor shall not, without prior written notice to Lender, acquire or accept
any Inventory on consignment or approval.

         3.3      Equipment Covenants. With respect to the Equipment: (a) upon
Lender's request, Guarantor shall, at its expense, at any time or times as
Lender may request on or after an Event of Default, deliver or cause to be
delivered to Lender written reports or appraisals as to the Equipment in form,
scope and methodology acceptable to Lender and by appraiser acceptable to
Lender; (b) Guarantor shall keep the Equipment in good order, repair, running
and marketable condition (ordinary wear and tear excepted); (c) Guarantor shall
use the Equipment with all reasonable care and caution and in accordance with
applicable standards of any insurance and in conformity with all applicable
laws; (d) the Equipment is and shall be used in Guarantor's business and not for
personal, family, household or farming use; (e) Guarantor shall not remove any
Equipment from the locations set forth or permitted herein, except to the extent
necessary to have any Equipment repaired or maintained in the ordinary course of
the business of Guarantor or to move Equipment directly from one location set
forth or permitted herein to another such location and except for the movement
of motor vehicles used by or for the benefit of Borrower in the ordinary course
of business; (f) the Equipment is now and shall remain personal property and
Guarantor shall not permit any of the Equipment to be or become a part of or
affixed to real property; and (g) Guarantor assumes all responsibility and
liability arising from the use of the Equipment.

         3.4      Power of Attorney. Guarantor hereby irrevocably designates and
appoints Lender (and all persons designated by Lender) as Guarantor's true and
lawful attorney-in-fact, and authorizes Lender, in Guarantor's or Lender's name,
to: (a) at any time an Event of Default or event which with notice or passage of
time or both would constitute an Event of Default exists or has occurred and is
continuing (i) demand payment on Receivables or other proceeds of Inventory or
other Collateral, (ii) enforce payment of Receivables by legal proceedings or
otherwise, (iii) exercise all of Guarantor's rights and remedies to collect any
Receivables or other

<PAGE>

                                                                    EXHIBIT 10.3

Collateral, (iv) sell or assign any Receivables upon such terms, for such amount
and at such time or times as the Lender deems advisable, (v) settle, adjust,
compromise, extend or renew an Account, (vi) discharge and release any
Receivables, (vii) prepare, file and sign Guarantor's name on any proof of claim
in bankruptcy or other similar document against an account debtor or other
Obligor in respect of any Receivables or other Collateral, (viii) notify the
post office authorities to change the address for delivery of remittances from
account debtors or other Obligors in respect of the Receivables or other
proceeds of Collateral to an address designated by Lender, and open and dispose
of all mail addressed to Guarantor and handle and store all mail relating to the
Collateral, and (ix) do all acts and things which are necessary, in Lender's
determination, to fulfill Guarantor's obligations under this Agreement and the
other Financing Agreements and (b) at any time to (i) take control in any manner
of any item of payment in respect of Receivables or constituting Collateral or
otherwise received in or for deposit in the Blocked Accounts or otherwise
received by Lender, (ii) have access to any lockbox or postal box into which
remittances from account debtors or other Obligors in respect of Receivables or
other proceeds of Collateral are sent or received are deposited, (iii) endorse
Guarantor's name upon any items of payment in respect of Receivables
constituting Collateral or otherwise received by Lender and deposit the same in
the Lender's account for application to the Obligations, (iv) endorse
Guarantor's name upon any chattel paper, document, instrument, invoice, or
similar document or agreement relating to any Receivable or any goods pertaining
thereto or any other Collateral including any warehouse or other receipts, or
bills of lading and other negotiable or non-negotiable documents, and (v) sign
Guarantor's name on any verification of Receivables and notices thereof to
account debtors and/or any secondary obligors or other obligors in respect
thereof. Guarantor hereby releases Lender and its officers, employees and
designees from any liabilities arising from any act or acts under this power of
attorney and in furtherance thereof, whether of omission or commission, except
as a result of Lender's own gross negligence or willful misconduct as determined
pursuant to a final non-appealable order of a court of competent jurisdiction.

         3.5      Right to Cure. Lender may, at its option, (a) cure any default
by Guarantor under any agreement with a third party that affects the Collateral,
its value or the ability of Lender to collect, sell or otherwise dispose of the
Collateral or the rights and remedies of Lender therein or the ability of
Guarantor or any Obligor to perform it obligations hereunder or under any of the
Financing Agreements, (b) pay or bond on appeal any judgment entered against
Guarantor, (c) discharge taxes, liens, security interests or other encumbrances
at any time levied on or existing with respect to the Collateral and (d) pay any
amount, incur any expense or perform any act which, in Lender's judgment, is
necessary or appropriate to preserve, protect, insure or maintain the Collateral
and the rights of Lender with respect thereto. Lender may add any amounts so
expended to the Obligations and charge Guarantor's account therefor, such
amounts to be repayable by Guarantor on demand. Lender shall be under no
obligation to effect such cure, payment or bonding and shall not, by doing so,
be deemed to have assumed any obligation or liability of Guarantor or any
Obligor. Any payment made or other action taken by Lender under this Section
shall be without prejudice to any right to assert an Event of Default hereunder
and to proceed accordingly.

<PAGE>

                                                                    EXHIBIT 10.3

         3.6      Access to Premises. From time to time as requested by Lender,
at the cost and expense of Guarantor, (a) Lender or its designee shall have
complete access to all of Guarantor's premises during normal business hours and
after notice to Guarantor, or at any time and without notice to Guarantor if an
Event of Default exists or has occurred and is continuing, for the purposes of
inspecting, verifying and auditing the Collateral and all of Guarantor's books
and records, including the Records, and (b) Guarantor shall promptly furnish to
Lender such copies of such books and records or extracts therefrom as Lender may
request, and (c) use during normal business hours such of Guarantor's personnel,
equipment, supplies and premises as may be reasonably necessary for the
foregoing and if an Event of Default exists or has occurred and is continuing
for the collection of Receivables and realization of other Collateral.

SECTION 4. REPRESENTATIONS AND WARRANTIES

         Guarantor hereby represents and warrants to Lender the following (which
shall survive the execution and delivery of this Agreement):

         4.1      Existence, Power and Authority; Subsidiaries. Guarantor is a
limited liability company duly organized and in good standing under the laws of
its state of formation and is duly qualified as a foreign entity and in good
standing in all states or other jurisdictions where the nature and extent of the
business transacted by it or the ownership of assets makes such qualification
necessary, except for those jurisdictions in which the failure to so qualify
would not have a material adverse effect on Guarantor's financial condition,
results of operation or business or the rights of Lender in or to any of the
Collateral. The execution, delivery and performance of this Agreement, the other
Financing Agreements and the transactions contemplated hereunder and thereunder
are all within Guarantor's powers, have been duly authorized and are not in
contravention of law or the terms of Guarantor's certificate of formation,
by-laws, or other organizational documentation, or any indenture, agreement or
undertaking to which Guarantor is a party or by which Guarantor or its property
are bound. This Agreement and the other Financing Agreements constitute legal,
valid and binding obligations of Guarantor enforceable in accordance with their
respective terms. Guarantor does not have any subsidiaries except as set forth
on the Information Certificate.

         4.2      Financial Statements; No Material Adverse Change. All
financial statements relating to Guarantor which have been or may hereafter be
delivered by Guarantor to Lender have been prepared in accordance with GAAP and
fairly present the financial condition and the results of operation of Guarantor
as at the dates and for the periods set forth therein. Except as disclosed in
any interim financial statements furnished by Guarantor to Lender prior to the
date hereof, there has been no material adverse change in the assets,
liabilities, properties and condition, financial or otherwise, of Guarantor,
since the date of the most recent audited financial statements furnished by
Guarantor to Lender prior to the date hereof.

         4.3      Name; State of Organization; Chief Executive Office;
Collateral Locations.

<PAGE>

                                                                    EXHIBIT 10.3

                  (a)      The exact legal name of Guarantor is as set forth on
         the signature page of this Agreement and in the Information
         Certificate. Guarantor has not, during the past five years, been known
         by or used any other name or fictitious name or been a party to any
         merger or consolidation, or acquired all or substantially all of the
         assets of any Person, or acquired any of its property or assets out of
         the ordinary course of business, except as set forth in the Information
         Certificate.

                  (b)      Guarantor is an organization of the type and
         organized in the jurisdiction set forth in the Information Certificate.
         The Information Certificate accurately sets forth the organizational
         identification number of Guarantor or accurately states that Guarantor
         has none and accurately sets forth the federal employer identification
         number of Guarantor.

                  (c)      The chief executive office and mailing address of
         Guarantor and Guarantor's Records concerning Accounts are currently
         located and for the past five years have only been located at the
         address set forth below and its only other places of business and the
         only other locations of Collateral, if any, during such time periods
         are the addresses set forth in the Information Certificate, subject to
         the rights of Guarantor to establish new locations in accordance with
         Section 5.2 below. The Information Certificate correctly identifies any
         of such locations which are not owned by Guarantor and sets forth the
         owners and/or operators thereof.

         4.4      Priority of Liens; Title to Properties. The security interests
and liens granted to Lender under this Agreement and the other Financing
Agreements constitute valid and perfected first priority liens and security
interests in and upon the Collateral subject only to the liens in favor of IBM
Credit and the other liens permitted under Section 5.8 hereof. Guarantor has
good and marketable title to all of its properties and assets subject to no
liens, mortgages, pledges, security interests, encumbrances or charges of any
kind, except those granted to Lender, granted to IBM Credit or permitted under
Section 5.8 hereof.

         4.5      Tax Returns. Guarantor has filed, or caused to be filed, in a
timely manner all tax returns, reports and declarations which are required to be
filed by it (without requests for extension except as previously disclosed in
writing to Lender). All information in such tax returns, reports and
declarations is complete and accurate in all material respects. Guarantor has
paid or caused to be paid all taxes due and payable or claimed due and payable
in any assessment received by it, except taxes the validity of which are being
contested in good faith by appropriate proceedings diligently pursued and
available to Guarantor and with respect to which adequate reserves have been set
aside on its books. Adequate provision has been made for the payment of all
accrued and unpaid Federal, State, county, local, foreign and other taxes
whether or not yet due and payable and whether or not disputed.

         4.6      Litigation. Except as set forth on the Information
Certificate, there is no present investigation by any governmental agency
pending, or to the best of Guarantor's knowledge threatened, against or
affecting Guarantor, its assets or business and there is no action, suit,
proceeding or claim by any Person pending, or to the best of Guarantor's
knowledge threatened,

<PAGE>

                                                                    EXHIBIT 10.3

against Guarantor or its assets or goodwill, or against or affecting any
transactions contemplated by this Agreement, which if adversely determined
against Guarantor would result in any material adverse change in the assets,
business or prospects of Guarantor or which would impair the ability of
Guarantor to perform its obligations hereunder or under any of the other
Financing Agreements to which it is a party or of Lender to enforce the
Obligations or realize upon any Collateral.

         4.7      Compliance with Other Agreements and Applicable Laws.
Guarantor is not in default in any material respect under, or in violation in
any material respect of any of the terms of, any agreement, contract,
instrument, lease or other commitment to which it is a party or by which it or
any of its assets are bound and Guarantor is in compliance in all material
respects with all applicable provisions of laws, rules, regulations, licenses,
permits, approvals and orders of any foreign, Federal, State or local
governmental authority.

         4.8      Bank Accounts. All of the deposit accounts, investment
accounts or other accounts in the name of or used by Guarantor maintained at any
bank or other financial institution are set forth on Schedule 4.8 hereto,
subject to the right of Guarantor to establish new accounts in accordance with
Section 5.13 below.

         4.9      Intellectual Property. Guarantor owns or licenses or otherwise
has the right to use all Intellectual Property necessary for the operation of
its business as presently conducted or proposed to be conducted. As of the date
hereof, Guarantor does not have any Intellectual Property registered, or subject
to pending applications, in the United States Patent and Trademark Office or any
similar office or agency in the United States, any State thereof, any political
subdivision thereof or in any other country, and has not granted any licenses
with respect thereto. No event has occurred which permits or would permit after
notice or passage of time or both, the revocation, suspension or termination of
such rights. To the best of Guarantor's knowledge, no slogan or other
advertising device, product, process, method, substance or other Intellectual
Property or goods bearing or using any Intellectual Property presently
contemplated to be sold by or employed by Guarantor infringes any patent,
trademark, servicemark, tradename, copyright, license or other Intellectual
Property owned by any other Person presently and no claim or litigation is
pending or threatened against or affecting Guarantor contesting its right to
sell or use any such Intellectual Property. There are no agreements or other
arrangements of Guarantor pursuant to which Guarantor has a license or other
right to use any trademarks, logos, designs, representations or other
Intellectual Property owned by another person as in effect on the date hereof or
other arrangements of Guarantor as in effect on the date hereof.

         4.10     Accuracy and Completeness of Information. All information
furnished by or on behalf of Guarantor in writing to Lender in connection with
this Agreement or any of the other Financing Agreements or any transaction
contemplated hereby or thereby, including all information on the Information
Certificate is true and correct in all material respects on the date as of which
such information is dated or certified and does not omit any material fact
necessary in order to make such information not misleading. No event or
circumstance has occurred which has had or could reasonably be expected to have
a material adverse affect on the business, assets or prospects of Guarantor,
which has not been fully and accurately disclosed to Lender in writing.

<PAGE>

                                                                    EXHIBIT 10.3

         4.11     Survival of Warranties; Cumulative. All representations and
warranties contained in this Agreement or any of the other Financing Agreements
shall survive the execution and delivery of this Agreement and shall be deemed
to have been made again to Lender on the date of each additional borrowing or
other credit accommodation under the Loan Agreement and shall be conclusively
presumed to have been relied on by Lender regardless of any investigation made
or information possessed by Lender. The representations and warranties set forth
herein shall be cumulative and in addition to any other representations or
warranties which Guarantor shall now or hereafter give, or cause to be given, to
Lender.

SECTION 5. AFFIRMATIVE AND NEGATIVE COVENANTS

         5.1      Maintenance of Existence.

                  (a)      Guarantor shall at all times preserve, renew and keep
         in full, force and effect its legal existence and rights and franchises
         with respect thereto and maintain in full force and effect all permits,
         licenses, trademarks, tradenames, approvals, authorizations, leases and
         contracts necessary to carry on the business as presently or proposed
         to be conducted.

                  (b)      Guarantor shall not change its name unless each of
         the following conditions is satisfied: (i) Lender shall have received
         not less than thirty (30) days prior written notice from Guarantor of
         such proposed change in its name, which notice shall accurately set
         forth the new name; and (ii) Lender shall have received a copy of the
         amendment to the Certificate of Formation of Guarantor providing for
         the name change certified by the Secretary of State of the jurisdiction
         of formation of Guarantor as soon as it is available.

                  (c)      Guarantor shall not change its chief executive office
         or its mailing address or organizational identification number (or if
         it does not have one, shall not acquire one) unless Lender shall have
         received not less than thirty (30) days' prior written notice from
         Guarantor of such proposed change, which notice shall set forth such
         information with respect thereto as Lender may require and Lender shall
         have received such agreements as Lender may reasonably require in
         connection therewith. Guarantor shall not change its type of
         organization, jurisdiction of organization or other legal structure.

         5.2      New Collateral Locations. Guarantor may only open any new
location within the continental United States provided Guarantor (a) gives
Lender thirty (30) days prior written notice of the intended opening of any such
new location and (b) executes and delivers, or causes to be executed and
delivered, to Lender such agreements, documents, and instruments as Lender may
deem reasonably necessary or desirable to protect its interests in the
Collateral at such location, including UCC financing statements.

<PAGE>

                                                                    EXHIBIT 10.3

         5.3      Compliance with Laws, Regulations, Etc. Guarantor shall, at
all times, comply in all material respects with all laws, rules, regulations,
licenses, permits, approvals and orders of any Federal, State or local
governmental authority applicable to it.

         5.4      Payment of Taxes and Claims. Guarantor shall duly pay and
discharge all taxes, assessments, contributions and governmental charges upon or
against it or its properties or assets, except for taxes the validity of which
are being contested in good faith by appropriate proceedings diligently pursued
and available to Guarantor and with respect to which adequate reserves have been
set aside on its books. Guarantor shall be liable for any tax or penalties
imposed on Lender as a result of the financing arrangements provided for herein
and Guarantor agrees to indemnify and hold Lender harmless with respect to the
foregoing, and to repay to Lender on demand the amount thereof, and until paid
by Guarantor such amount shall be added and deemed part of the Loans, provided,
that, nothing contained herein shall be construed to require Guarantor to pay
any income or franchise taxes attributable to the income of Lender from any
amounts charged or paid hereunder to Lender. The foregoing indemnity shall
survive the payment of the Obligations, the termination of this Agreement and
the termination or non-renewal of the Loan Agreement.

         5.5      Insurance. Guarantor shall, at all times, maintain with
financially sound and reputable insurers insurance with respect to the
Collateral against loss or damage and all other insurance of the kinds and in
the amounts customarily insured against or carried by companies of established
reputation engaged in the same or similar businesses and similarly situated.
Said policies of insurance shall be satisfactory to Lender as to form, amount
and insurer. Guarantor shall furnish certificates, policies or endorsements to
Lender as Lender shall require as proof of such insurance, and, if Guarantor
fails to do so, Lender is authorized, but not required, to obtain such insurance
at the expense of Guarantor. All policies shall provide for at least thirty (30)
days prior written notice to Lender of any cancellation or reduction of coverage
and that Lender may act as attorney for Guarantor in obtaining, and at any time
an Event of Default exists or has occurred and is continuing, adjusting,
settling, amending and canceling such insurance. Guarantor shall cause Lender to
be named as a loss payee and an additional insured (but without any liability
for any premiums) under such insurance policies and Guarantor shall obtain
non-contributory lender's loss payable endorsements to all insurance policies in
form and substance satisfactory to Lender. Such lender's loss payable
endorsements shall specify that the proceeds of such insurance shall be payable
to Lender as its interests may appear and further specify that Lender shall be
paid regardless of any act or omission by Guarantor or any of its affiliates. At
its option, Lender may apply any insurance proceeds received by Lender at any
time to the cost of repairs or replacement of Collateral and/or to payment of
the Obligations, whether or not then due, in any order and in such manner as
Lender may determine or hold such proceeds as cash collateral for the
Obligations.

         5.6      Financial Statements and Other Information.

                  (a)      Guarantor shall keep proper books and records in
which true and complete entries shall be made of all dealings or transactions of
or in relation to the Collateral and the business of Guarantor and its
subsidiaries (if any) in accordance with GAAP and Guarantor shall

<PAGE>

                                                                    EXHIBIT 10.3

furnish or cause to be furnished to Lender: (i) within forty-five (45) days
after the end of each fiscal month, monthly unaudited consolidated financial
statements and, if Guarantor has any subsidiaries, consolidating financial
statements (including in each case balance sheets, statements of income and
loss, statements of cash flow and statements of shareholders' equity), all in
reasonable detail, fairly presenting the financial position and the results of
the operations of Guarantor and its subsidiaries as of the end of and through
such fiscal month and (ii) within ninety (90) days after the end of each fiscal
year, audited consolidated financial statements and, if Guarantor has any
Subsidiaries, consolidating financial statements of Guarantor and its
subsidiaries (including in each case balance sheets, statements of income and
loss, statements of cash flow and statements of shareholders' equity), and the
accompanying notes thereto, all in reasonable detail, fairly presenting the
financial position and the results of the operations of Guarantor and its
subsidiaries as of the end of and for such fiscal year, together with the
unqualified opinion of independent certified public accountants, which
accountants shall be an independent accounting firm selected by Guarantor and
reasonably acceptable to Lender, that such financial statements have been
prepared in accordance with GAAP, and present fairly the results of operations
and financial condition of Guarantor and its subsidiaries as of the end of and
for the fiscal year then ended.

                  (b)      Guarantor shall promptly notify Lender in writing of
the details of (i) any loss, damage, investigation, action, suit, proceeding or
claim relating to the Collateral or any other property which is security for the
Obligations or which would result in any material adverse change in Guarantor's
business, properties, assets, goodwill or condition, financial or otherwise and
(ii) the occurrence of any Event of Default or event which, with the passage of
time or giving of notice or both, would constitute an Event of Default.

                  (c)      Guarantor shall promptly after the sending or filing
thereof furnish or cause to be furnished to Lender copies of all reports which
Guarantor sends to its stockholders generally and copies of all reports and
registration statements which Guarantor files with the Securities and Exchange
Commission, any national securities exchange or the National Association of
Securities Dealers, Inc.

                  (d)      Guarantor shall furnish or cause to be furnished to
Lender such budgets, forecasts, projections and other information respecting the
Collateral and the business of Guarantor, as Lender may, from time to time,
reasonably request. Lender is hereby authorized to deliver a copy of any
financial statement or any other information relating to the business of
Guarantor to any court or other government agency or to any participant or
assignee or prospective participant or assignee. Guarantor hereby irrevocably
authorizes and directs all accountants or auditors to deliver to Lender, at
Guarantor's expense, copies of the financial statements of Guarantor and any
reports or management letters prepared by such accountants or auditors on behalf
of Guarantor and to disclose to Lender such information as they may have
regarding the business of Guarantor. Any documents, schedules, invoices or other
papers delivered to Lender may be destroyed or otherwise disposed of by Lender
one (1) year after the same are delivered to Lender, except as otherwise
designated by Guarantor to Lender in writing.

<PAGE>

                                                                    EXHIBIT 10.3

         5.7      Sale of Assets, Consolidation, Merger, Dissolution, Etc.
Guarantor shall not, directly or indirectly, (a) merge into or with or
consolidate with any other Person or permit any other Person to merge into or
with or consolidate with it, or (b) sell, assign, lease, transfer, abandon or
otherwise dispose of any stock or indebtedness to any other Person or any of its
assets to any other Person (except for (i) sales of Inventory in the ordinary
course of business and (ii) the disposition of worn-out or obsolete Equipment or
Equipment no longer used in the business of Guarantor so long as (A) if an Event
of Default exists or has occurred and is continuing, any proceeds are paid to
Lender and (B) such sales do not involve Equipment having an aggregate fair
market value in excess of $100,000 for all such Equipment disposed of in any
fiscal year of Guarantor), or (c) form or acquire any subsidiaries, or (d) wind
up, liquidate or dissolve or (e) agree to do any of the foregoing.

         5.8      Encumbrances. Guarantor shall not create, incur, assume or
suffer to exist any security interest, mortgage, pledge, lien, charge or other
encumbrance of any nature whatsoever on any of its assets or properties,
including the Collateral, except: (a) liens and security interests of Lender;
(b) liens securing the payment of taxes, either not yet overdue or the validity
of which are being contested in good faith by appropriate proceedings diligently
pursued and available to Guarantor and with respect to which adequate reserves
have been set aside on its books; (c) non-consensual statutory liens (other than
liens securing the payment of taxes) arising in the ordinary course of
Guarantor's business to the extent: (i) such liens secure indebtedness which is
not overdue or (ii) such liens secure indebtedness relating to claims or
liabilities which are fully insured and being defended at the sole cost and
expense and at the sole risk of the insurer or being contested in good faith by
appropriate proceedings diligently pursued and available to Guarantor, in each
case prior to the commencement of foreclosure or other similar proceedings and
with respect to which adequate reserves have been set aside on its books; (d)
zoning restrictions, easements, licenses, covenants and other restrictions
affecting the use of real property which do not interfere in any material
respect with the use of such real property or ordinary conduct of the business
of Guarantor as presently conducted thereon or materially impair the value of
the real property which may be subject thereto; (e) purchase money security
interests in Equipment (including capital leases) and purchase money mortgages
on real estate not to exceed $250,000 in the aggregate at any time outstanding
so long as such security interests and mortgages do not apply to any property of
Guarantor other than the Equipment or real estate so acquired, and the
indebtedness secured thereby does not exceed the cost of the Equipment or real
estate so acquired, as the case may be; (f) liens and security interest of IBM
Credit.

         5.9      Indebtedness. Guarantor shall not incur, create, assume,
become or be liable in any manner with respect to, or permit to exist, any
obligations or indebtedness, except (a) the Obligations; (b) trade obligations
and normal accruals in the ordinary course of business not yet due and payable,
or with respect to which the Guarantor is contesting in good faith the amount or
validity thereof by appropriate proceedings diligently pursued and available to
Guarantor, and with respect to which adequate reserves have been set aside on
its books; (c) pursuant to any currency swap agreement designed to alter the
risks which may arise from fluxuations in currency values; (d) purchase money
indebtedness (including capital leases) to the extent not incurred or secured by
liens (including capital leases) in violation of any other provision of this
Agreement; and (e) pursuant to that certain Amended and Restated Collateralized
Guaranty dated

<PAGE>

                                                                    EXHIBIT 10.3

on or about the date hereof executed by Guarantor in favor of IBM Credit;
provided, that, (i) Guarantor may only make regularly scheduled payments of
principal and interest in respect of such indebtedness in accordance with the
terms of the agreement or instrument evidencing or giving rise to such
indebtedness as in effect on the date hereof, (ii) Guarantor shall not, directly
or indirectly, (A) amend, modify, alter or change the terms of such indebtedness
or any agreement, document or instrument related thereto as in effect on the
date hereof, or (B) redeem, retire, defease, purchase or otherwise acquire such
indebtedness, or set aside or otherwise deposit or invest any sums for such
purpose, and (iii) Guarantor shall furnish to Lender all notices or demands in
connection with such indebtedness either received by Guarantor or on its behalf,
promptly after the receipt thereof, or sent by Guarantor or on its behalf,
concurrently with the sending thereof, as the case may be.

         5.10     Loans, Investments, Guarantees, Etc. Guarantor shall not,
directly or indirectly, make any loans or advance money or property to any
person, or invest in (by capital contribution, dividend or otherwise) or
purchase or repurchase the stock or indebtedness or all or a substantial part of
the assets or property of any person, or guarantee, assume, endorse, or
otherwise become responsible for (directly or indirectly) the indebtedness,
performance, obligations or dividends of any Person (other than Borrower) or
agree to do any of the foregoing, except: (a) the endorsement of instruments for
collection or deposit in the ordinary course of business; (b) investments in:
(i) short-term direct obligations of the United States Government, (ii)
negotiable certificates of deposit issued by any bank satisfactory to Lender,
payable to the order of the Guarantor or to bearer and delivered to Lender, and
(iii) commercial paper rated A1 or P1; provided, that, as to any of the
foregoing, unless waived in writing by Lender, Guarantor shall take such actions
as are deemed necessary by Lender to perfect the security interest of Lender in
such investments and (c) the loans, advances and guarantees set forth on
Schedule 5.10 hereto; provided, that, as to such loans, advances and guarantees,
(i) Guarantor shall not, directly or indirectly, (A) amend, modify, alter or
change the terms of such loans, advances or guarantees or any agreement,
document or instrument relating thereto, or (B) as to such guarantees, redeem,
retire, defease, purchase or otherwise acquire the obligations arising pursuant
to such guarantees, or set aside or otherwise deposit or invest any sums for
such purpose, and (ii) Guarantor shall furnish to Lender all notices or demands
in connection with such loans, advances or guarantees or other indebtedness
subject to such guarantees either received by Guarantor or on its behalf,
promptly after the receipt thereof, or sent by Guarantor or on its behalf,
concurrently with the sending thereof, as the case may be.

         5.11     Dividends and Redemptions. Except for any like dividend
regarding Guarantor as permitted in accordance with the terms of the Loan
Agreement, Guarantor shall not, directly or indirectly, declare or pay any
dividends on account of any membership interests of Guarantor now or hereafter
outstanding, or set aside or otherwise deposit or invest any sums for such
purpose, or redeem, retire, defease, purchase or otherwise acquire any
membership interest (or set aside or otherwise deposit or invest any sums for
such purpose) for any consideration other than common equity or apply or set
apart any sum, or make any other distribution (by reduction of capital or
otherwise) in respect of any such interest or agree to do any of the foregoing.

<PAGE>

                                                                    EXHIBIT 10.3

         5.12     Transactions with Affiliates. Guarantor shall not, directly or
indirectly, (a) purchase, acquire or lease any property from, or sell, transfer
or lease any property to, any officer, director, agent or other person
affiliated with Guarantor, except in the ordinary course of and pursuant to the
reasonable requirements of Guarantor's business and upon fair and reasonable
terms no less favorable to Guarantor than Guarantor would obtain in a comparable
arm's length transaction with an unaffiliated person or (b) make any payments of
management, consulting or other fees for management or similar services, or of
any indebtedness owing to any officer, employee, member, director or other
person affiliated with Guarantor except reasonable compensation to officers,
employees and directors for services rendered to Guarantor in the ordinary
course of business.

         5.13     Additional Bank Accounts. Guarantor shall not, directly or
indirectly, open, establish or maintain any deposit account, investment account
or any other account with any bank or other financial institution, other than
the accounts set forth in Schedule 4.8 hereto, except: (a) as to any new or
additional accounts which contain any Collateral or proceeds thereof, with the
prior written consent of Lender and subject to such conditions thereto as Lender
may establish and (b) as to any accounts used by Guarantor to make payments of
payroll, taxes or other obligations to third parties, after prior written notice
to Lender.

         5.14     Costs and Expenses. Guarantor shall pay to Lender on demand
all costs, expenses, filing fees and taxes paid or payable in connection with
the preparation, negotiation, execution, delivery, recording, administration,
collection, liquidation, enforcement and defense of the Obligations, Lender's
rights in the Collateral, this Agreement, the other Financing Agreements and all
other documents related hereto or thereto, including any amendments, supplements
or consents which may hereafter be contemplated (whether or not executed) or
entered into in respect hereof and thereof, including: (a) all costs and
expenses of filing or recording (including Uniform Commercial Code financing
statement filing taxes and fees, documentary taxes, intangibles taxes and
mortgage recording taxes and fees, if applicable); (b) insurance premiums,
appraisal fees and search fees; (c) costs and expenses of preserving and
protecting the Collateral; (d) costs and expenses paid or incurred in connection
with obtaining payment of the Obligations, enforcing the security interests and
liens of Lender, selling or otherwise realizing upon the Collateral, and
otherwise enforcing the provisions of this Agreement and the other Financing
Agreements or defending any claims made or threatened against Lender arising out
of the transactions contemplated hereby and thereby (including preparations for
and consultations concerning any such matters); and (e) the fees and
disbursements of counsel (including legal assistants) to Lender in connection
with any of the foregoing.

         5.15     Further Assurances. At the request of Lender at any time and
from time to time, Guarantor shall, at its expense, at any time or times duly
execute and deliver, or cause to be duly executed and delivered, such further
agreements, documents and instruments, and do or cause to be done such further
acts as may be necessary or proper to evidence, perfect, maintain and enforce
the security interests and the priority thereof in the Collateral and to
otherwise effectuate the provisions or purposes of this Agreement or any of the
other Financing Agreements. Where permitted by law, Guarantor hereby authorizes
Lender to execute and file one or more UCC financing statements signed only by
Lender.

<PAGE>

                                                                    EXHIBIT 10.3

SECTION 6. EVENTS OF DEFAULT AND REMEDIES

         6.1      Events of Default. The occurrence or existence of any Event of
Default under the Loan Agreement is referred to herein individually as an "Event
of Default", and collectively as "Events of Default".

         6.2      Remedies.

                  (a)      At any time an Event of Default exists or has
occurred and is continuing, Lender shall have all rights and remedies provided
in this Agreement, the other Financing Agreements, the Uniform Commercial Code
and other applicable law, all of which rights and remedies may be exercised
without notice to or consent by Guarantor or any Obligor, except as such notice
or consent is expressly provided for hereunder or required by applicable law.
All rights, remedies and powers granted to Lender hereunder, under any of the
other Financing Agreements, the Uniform Commercial Code or other applicable law,
are cumulative, not exclusive and enforceable, in Lender's discretion,
alternatively, successively, or concurrently on any one or more occasions, and
shall include, without limitation, the right to apply to a court of equity for
an injunction to restrain a breach or threatened breach by Guarantor of this
Agreement or any of the other Financing Agreements. Lender may, at any time or
times, proceed directly against Guarantor or any Obligor to collect the
Obligations without prior recourse to the Collateral.

                  (b)      Without limiting the foregoing, at any time an Event
of Default exists or has occurred and is continuing, Lender may, in its
discretion and without limitation, (i) accelerate the payment of all Obligations
and demand immediate payment thereof to Lender (provided, that, upon the
occurrence of any Event of Default described in Sections 10.1(g) and 10.1(h) of
the Loan Agreement, all Obligations shall automatically become immediately due
and payable), (ii) with or without judicial process or the aid or assistance of
others, enter upon any premises on or in which any of the Collateral may be
located and take possession of the Collateral or complete processing,
manufacturing and repair of all or any portion of the Collateral, (iii) require
Guarantor, at Guarantor's expense, to assemble and make available to Lender any
part or all of the Collateral at any place and time designated by Lender, (iv)
collect, foreclose, receive, appropriate, setoff and realize upon any and all
Collateral, (v) remove any or all of the Collateral from any premises on or in
which the same may be located for the purpose of effecting the sale, foreclosure
or other disposition thereof or for any other purpose, (vi) sell, lease,
transfer, assign, deliver or otherwise dispose of any and all Collateral
(including entering into contracts with respect thereto, public or private sales
at any exchange, broker's board, at any office of Lender or elsewhere) at such
prices or terms as Lender may deem reasonable, for cash, upon credit or for
future delivery, with the Lender having the right to purchase the whole or any
part of the Collateral at any such public sale, all of the foregoing being free
from any right or equity of redemption of Guarantor, which right or equity of
redemption is hereby expressly waived and released by Guarantor. If any of the
Collateral is sold or leased by Lender upon credit terms or for future delivery,
the Obligations shall not be reduced as a result thereof until payment therefor

<PAGE>

                                                                    EXHIBIT 10.3

is finally collected by Lender. If notice of disposition of Collateral is
required by law, five (5) days prior notice by Lender to Guarantor designating
the time and place of any public sale or the time after which any private sale
or other intended disposition of Collateral is to be made, shall be deemed to be
reasonable notice thereof and Guarantor waives any other notice. In the event
Lender institutes an action to recover any Collateral or seeks recovery of any
Collateral by way of prejudgment remedy, Guarantor waives the posting of any
bond which might otherwise be required.

                  (c)      Lender may apply the cash proceeds of Collateral
actually received by Lender from any sale, lease, foreclosure or other
disposition of the Collateral to payment of the Obligations, in whole or in part
and in such order as Lender may elect, whether or not then due. Guarantor shall
remain liable to Lender for the payment of any deficiency with interest at the
highest rate provided for in the Loan Agreement and all costs and expenses of
collection or enforcement, including attorneys' fees and legal expenses.

SECTION 7. JURY TRIAL WAIVER; OTHER WAIVERS
           AND CONSENTS; GOVERNING LAW

         7.1      Governing Law; Choice of Forum; Service of Process; Jury Trial
Waiver.

                  (a)      The validity, interpretation and enforcement of this
Agreement and the other Financing Agreements and any dispute arising out of the
relationship between the parties hereto, whether in contract, tort, equity or
otherwise, shall be governed by the internal laws of the State of Texas (without
giving effect to principles of conflicts of law).

                  (b)      Guarantor irrevocably consents and submits to the
non-exclusive jurisdiction of the State of Texas and the United States District
Court for the Northern District of Texas and waives any objection based on venue
or forum non conveniens with respect to any action instituted therein arising
under this Agreement or any of the other Financing Agreements or in any way
connected or related or incidental to the dealings of Guarantor and Lender in
respect of this Agreement or the other Financing Agreements or the transactions
related hereto or thereto, in each case whether now existing or hereafter
arising, and whether in contract, tort, equity or otherwise, and agrees that any
dispute with respect to any such matters shall be heard only in the courts
described above (except that Lender shall have the right to bring any action or
proceeding against Guarantor or its property in the courts of any other
jurisdiction which Lender deems necessary or appropriate in order to realize on
the Collateral or to otherwise enforce its rights against Guarantor or its
property).

                  (c)      Guarantor hereby waives personal service of any and
all process upon it and consents that all such service of process may be made by
certified mail (return receipt requested) directed to its address set forth on
the signature pages hereof and service so made shall be deemed to be completed
five (5) days after the same shall have been so deposited in the U.S. mails, or,
at Lender's option, by service upon Guarantor in any other manner provided under
the rules of any such courts. Within thirty (30) days after such service,
Guarantor shall appear in

<PAGE>

                                                                    EXHIBIT 10.3

answer to such process, failing which Guarantor shall be deemed in default and
judgment may be entered by Lender against Guarantor for the amount of the claim
and other relief requested.

                  (d)      GUARANTOR HEREBY WAIVES ANY RIGHT TO TRIAL BY JURY OF
ANY CLAIM, DEMAND, ACTION OR CAUSE OF ACTION (i) ARISING UNDER THIS AGREEMENT OR
ANY OF THE OTHER FINANCING AGREEMENTS OR (ii) IN ANY WAY CONNECTED WITH OR
RELATED OR INCIDENTAL TO THE DEALINGS OF GUARANTOR AND LENDER IN RESPECT OF THIS
AGREEMENT OR ANY OF THE OTHER FINANCING AGREEMENTS OR THE TRANSACTIONS RELATED
HERETO OR THERETO IN EACH CASE WHETHER NOW EXISTING OR HEREAFTER ARISING, AND
WHETHER IN CONTRACT, TORT, EQUITY OR OTHERWISE. GUARANTOR HEREBY AGREES AND
CONSENTS THAT ANY SUCH CLAIM, DEMAND, ACTION OR CAUSE OF ACTION SHALL BE DECIDED
BY COURT TRIAL WITHOUT A JURY AND THAT GUARANTOR OR LENDER MAY FILE AN ORIGINAL
COUNTERPART OF A COPY OF THIS AGREEMENT WITH ANY COURT AS WRITTEN EVIDENCE OF
THE CONSENT OF GUARANTOR AND LENDER TO THE WAIVER OF THEIR RIGHT TO TRIAL BY
JURY.

                  (e)      Lender shall not have any liability to Guarantor
(whether in tort, contract, equity or otherwise) for losses suffered by
Guarantor in connection with, arising out of, or in any way related to the
transactions or relationships contemplated by this Agreement, or any act,
omission or event occurring in connection herewith, unless it is determined by a
final and non-appealable judgment or court order binding on Lender that the
losses were the result of acts or omissions constituting gross negligence or
willful misconduct. In any such litigation, Lender shall be entitled to the
benefit of the rebuttable presumption that it acted in good faith and with the
exercise of ordinary care in the performance by it of the terms of this
Agreement and the other Financing Agreements.

         7.2      Waiver of Notices. Guarantor hereby expressly waives demand,
presentment, protest and notice of protest and notice of dishonor with respect
to any and all instruments and commercial paper, included in or evidencing any
of the Obligations or the Collateral, and any and all other demands and notices
of any kind or nature whatsoever with respect to the Obligations, the Collateral
and this Agreement, except such as are expressly provided for herein. No notice
to or demand on Guarantor which Lender may elect to give shall entitle Guarantor
to any other or further notice or demand in the same, similar or other
circumstances.

         7.3      Amendments and Waivers. Neither this Agreement nor any
provision hereof shall be amended, modified, waived or discharged orally or by
course of conduct, but only by a written agreement signed by an authorized
officer of Lender, and as to amendments, as also signed by an authorized officer
of Guarantor. Lender shall not, by any act, delay, omission or otherwise be
deemed to have expressly or impliedly waived any of its rights, powers and/or
remedies unless such waiver shall be in writing and signed by an authorized
officer of Lender. Any such waiver shall be enforceable only to the extent
specifically set forth therein. A waiver by Lender of any right, power and/or
remedy on any one occasion shall not be construed as a bar to or waiver of

<PAGE>

                                                                    EXHIBIT 10.3

any such right, power and/or remedy which Lender would otherwise have on any
future occasion, whether similar in kind or otherwise.

         7.4      Waiver of Counterclaims. Guarantor waives all rights to
interpose any claims, deductions, setoffs or counterclaims of any nature (other
then compulsory counterclaims) in any action or proceeding with respect to this
Agreement, the Obligations, the Collateral or any matter arising therefrom or
relating hereto or thereto.

         7.5      Indemnification. Guarantor shall indemnify and hold Lender,
and its directors, agents, employees and counsel, harmless from and against any
and all losses, claims, damages, liabilities, costs or expenses imposed on,
incurred by or asserted against any of them in connection with any litigation,
investigation, claim or proceeding commenced or threatened related to the
negotiation, preparation, execution, delivery, enforcement, performance or
administration of this Agreement, any other Financing Agreements, or any
undertaking or proceeding related to any of the transactions contemplated hereby
or any act, omission, event or transaction related or attendant thereto,
including amounts paid in settlement, court costs, and the fees and expenses of
counsel. To the extent that the undertaking to indemnify, pay and hold harmless
set forth in this Section may be unenforceable because it violates any law or
public policy, Guarantor shall pay the maximum portion which it is permitted to
pay under applicable law to Lender in satisfaction of indemnified matters under
this Section. The foregoing indemnity shall survive the payment of the
Obligations, the termination of this Agreement and the termination or
non-renewal of the Loan Agreement.

SECTION 8. MISCELLANEOUS

         8.1      Notices. All notices, requests and demands hereunder shall be
in writing and (a) made to Lender at 1201 Main Street, Suite 1625, Dallas, Texas
75202 and to Guarantor at its chief executive office set forth below, or to such
other address as either party may designate by written notice to the other in
accordance with this provision, and (b) deemed to have been given or made: if
delivered in person, immediately upon delivery; if by telex, telegram or
facsimile transmission, immediately upon sending and upon confirmation of
receipt; if by nationally recognized overnight courier service with instructions
to deliver the next business day, one (1) business day after sending; and if by
certified mail, return receipt requested, five (5) days after mailing.

         8.2      Partial Invalidity. If any provision of this Agreement is held
to be invalid or unenforceable, such invalidity or unenforceability shall not
invalidate this Agreement as a whole, but this Agreement shall be construed as
though it did not contain the particular provision held to be invalid or
unenforceable and the rights and obligations of the parties shall be construed
and enforced only to such extent as shall be permitted by applicable law.

         8.3      Successors. This Agreement, the other Financing Agreements and
any other document referred to herein or therein shall be binding upon Guarantor
and its successors and assigns and inure to the benefit of and be enforceable by
Lender and its successors and assigns,

<PAGE>

                                                                    EXHIBIT 10.3

except that Guarantor may not assign its rights under this Agreement, the other
Financing Agreements and any other document referred to herein or therein
without the prior written consent of Lender.

         8.4      Entire Agreement. This Agreement, the other Financing
Agreements, any supplements hereto or thereto, and any instruments or documents
delivered or to be delivered in connection herewith or therewith represents the
entire agreement and understanding concerning the subject matter hereof and
thereof between the parties hereto, and supersede all other prior agreements,
understandings, negotiations and discussions, representations, warranties,
commitments, proposals, offers and contracts concerning the subject matter
hereof, whether oral or written. In the event of any inconsistency between the
terms of this Agreement and any schedule or exhibit hereto, the terms of this
Agreement shall govern.

         [REMAINDER OF PAGE INTENTIONALLY BLANK; SIGNATURE PAGE FOLLOWS]

<PAGE>

         IN WITNESS WHEREOF, Guarantor has caused these presents to be duly
executed as of the day and year first above written.

                                                  GUARANTOR

                                                  BUSINESS SUPPLIES DISTRIBUTORS
                                                  HOLDINGS, LLC

                                                  By:___________________________
                                                     Joe Farrell
                                                     Manager

                                                  CHIEF EXECUTIVE OFFICE:

                                                  500 North Central Expressway,
                                                  5th Floor Plano, Texas 75074