Transition Services Agreement - PFSweb Inc. and Daisytek Internationa Corp.
TRANSITION SERVICES AGREEMENT
THIS TRANSITION SERVICES AGREEMENT (the "Agreement") is entered into as
of May 25, 2001 (the "Effective Date") by and between PFSWEB, INC., a
corporation organized under the laws of the State of Delaware, and DAISYTEK
INTERNATIONAL CORPORATION, a corporation organized under the laws of the State
of Delaware.
WHEREAS, prior to the date hereof, PFSWeb, Inc. and certain of its
subsidiaries, including Priority Fulfillment Services, Inc. (collectively,
"PFS"), provided certain warehousing, distribution and fulfillment services (the
"Fulfillment Services") and certain information technology services that include
transaction management, order processing, and communications services (the "IT
Services") to Daisytek International Corporation and certain of its subsidiaries
(collectively, "Daisytek"); and
WHEREAS, concurrently herewith the Parties are consummating the
transactions contemplated by that certain Asset Purchase Agreement (the "Asset
Purchase Agreement") by and between Daisytek and PFS, including, without
limitation, the termination of the agreements specified in the Termination
Agreement (as such term is defined in the Asset Purchase Agreement); and
WHEREAS, on and after the Effective Date, Daisytek will assume
responsibility for the Fulfillment Services and PFS will provide the necessary
support to Daisytek in order to facilitate an orderly and complete transition of
the Fulfillment Services (the "Fulfillment Transition Services"); and
WHEREAS, on or after the Effective Date, PFS will continue to provide
to Daisytek the IT Services as well as those services, functions and
responsibilities necessary to facilitate an orderly and complete transition of
the IT Services to Daisytek (the "IT Transition Services");
NOW, THEREFORE, in consideration of the mutual covenants contained
herein, the receipt and sufficiency of which are hereby acknowledged, the
parties hereby agree as follows:
1. PROVISION OF DESIGNATED SERVICES
1.1. DESIGNATED SERVICES. Upon the terms and subject to the conditions
of this Agreement, during the term of this Agreement, PFS agrees to provide to
Daisytek, and Daisytek agrees to purchase from PFS, the Designated Services. As
used herein, the term Designated Services means: (i) the Fulfillment Transition
Services, the IT Services and the IT Transition Services, including, without
limitation, the services described in the Statement of Work set forth as
Exhibit-SOW; and (ii) any services, functions, or responsibilities not
specifically described in this Agreement, but that are currently performed by
PFS and which are required for the proper performance and delivery of the
Designated Services.
1.2. IT TRANSITION SERVICES. Daisytek has the primary responsibility to
manage, coordinate, supervise and effectuate the transition of the IT Services
to Daisytek. PFS shall facilitate and assist Daisytek to transition the IT
Services to Daisytek on or before a date (the "Cutover Date") to be designated
by Daisytek through written notice to PFS at least thirty (30) days prior to
such date. Except as otherwise included within the IT Transition Services, PFS
shall not provide the IT Services after the Cutover Date. PFS will use its best
efforts to perform the IT Services and IT Transition Services without causing a
material disruption to Daisytek's business or operations. Until the completion
of the transition of each applicable IT Service, each PFS individual responsible
for the services provided by PFS to transition that function will review with
Daisytek the status of the IT Service for which that individual is responsible
as often as may be reasonably requested by Daisytek. In connection with the
transition of the IT Services, PFS shall provide, in writing, on or before
thirty (30) days from the Effective Date to the extent available, applicable
requirements, standards, policies, operating procedures and other documentation
relating to the affected execution environment of the IT Services. Daisytek
acknowledges and agrees that PFS makes no representations or warranties with
respect to the accuracy, completeness, or usefulness of any such information.
Following the expiration of this Agreement, PFS shall reasonably cooperate with
Daisytek by answering all reasonable and pertinent verbal or written questions
from Daisytek regarding the IT Services on an "as needed" basis as agreed
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upon by Daisytek and PFS and deliver to Daisytek any remaining Daisytek-owned
reports and documentation still in PFS' possession.
In connection with the transition of the IT Services, Daisytek and PFS
covenant and agree to jointly identify any third-party software necessary for
the performance of the IT Services (the "Third-Party Software"). Daisytek and
PFS will cooperate with one another in obtaining the necessary access to or
licensing of the Third-Party Software, as more particularly described in Section
1.12.
PFS acknowledges and agrees that it shall have an absolute and
unconditional obligation to provide Daisytek with the Designated Services in
accordance with the terms of this Agreement and Daisytek acknowledges and agrees
that it has an absolute and unconditional obligation to pay the Monthly Fees and
other amounts payable by it hereunder, in each case, subject however, to the
offset right of Daisytek set forth in Section 1.6(A) and 1.8 below. Except for
such offset rights, Daisytek shall have no right to offset any Monthly Fee or
Variable Charge, and in the event Daisytek shall fail to pay any Monthly Fee or
Variable Charge hereunder on any date when due or shall fail to pay any Deferred
Payment payable under the Asset Purchase Agreement on any date when due (subject
to the right of offset set forth in Section 1.8 hereof or Section 13.8 therein
and/or the resolution of a dispute with respect to Daisytek's right to offset
the Monthly Fee as set forth in Section 1.6), PFS shall have the right, in
addition to and not in lieu of any other available rights or remedies, after
providing five (5) days written notice to Daisytek to cease providing any or all
of the Designated Services. Notwithstanding the foregoing, in the event of a
dispute with respect to Daisytek's right to offset the Monthly Fee, Variable
Charge, or any Deferred Payment, provided that Daisytek has paid the Monthly
Fee, Variable Charge, or the Deferred Payment into the Joint Deposit Account (as
such term is defined below) as described in Section 1.6(C), PFS will continue to
provide the Designated Services pending the resolution of the dispute in
accordance with Section 1.6(B) and/or Section 3.12.
1.3. COST AND EXPENSES. Except as set forth on Exhibit-SOW, PFS shall,
at its expense, provide all personnel, equipment, facilities and systems as may
be necessary for it to provide the Designated Services hereunder. PFS shall be
solely responsible for the payment of all compensation and benefits, including
applicable payroll taxes, to all of its employees performing the Designated
Services.
1.4. AUTHORITY. In performing the Designated Services, PFS shall have
no authority to make any representation, warranty, commitment or obligation on
behalf of Daisytek, nor shall PFS be deemed an agent or representative of
Daisytek.
1.5. SERVICE LEVELS. PFS agrees to provide the Designated Services in
accordance with the service levels set forth in Exhibit-SLA (the "Service
Levels").
1.6. SERVICE LEVEL PENALTIES. A. In the event PFS shall be in breach of
Section 1.5 hereof and the quality of the Designated Services is not in
accordance with the Service Levels in any month during the term hereof (a
"Service Level Breach"), Daisytek and PFS agree that, as the sole and exclusive
remedy and liquidated damages therefor, and in lieu of any and all other rights
or remedies available at law or in equity or otherwise, Daisytek will be
entitled to offset the amount of the applicable corresponding service level
penalties set forth in Exhibit-SLA (the "Service Level Penalties"), from (i) the
applicable Monthly Fee and any Variable Charges due to PFS under this Agreement
for such month and (ii) the applicable Deferred Payment due to PFS under the
Asset Purchase Agreement for such month. Daisytek and PFS agree that the maximum
liability of PFS for Service Level Breaches occurring in any month during the
term hereof and the maximum amount Daisytek may offset for the corresponding
Service Level Penalties arising from such Service Level Breaches, on a monthly
basis, is in the aggregate, the sum of (i) the Monthly Fee for such month, (ii)
any Variable Charges occurring in such month, and (iii) the applicable Deferred
Payment or other amounts due to PFS under the Asset Purchase Agreement for such
month. Other than with respect to liability resulting from the intentional
misconduct of PFS, Daisytek agrees that the exercise of such right of offset
shall be deemed to cure any such Service Level Breach and PFS shall have no
further liability or obligation with respect thereto, whether direct, indirect,
liquidated or contingent, including without limitation, any claim for lost
profits. Except for liability resulting from the intentional misconduct of PFS
or the right of offset set forth herein, PFS shall have no liability for Service
Level Breaches or any loss of time, inconvenience, loss of use of any product or
equipment or any incidental, indirect, punitive, special or consequential
damages of any kind or nature, including lost profits, arising therefrom, even
if PFS has been advised, knew or should have known of the possibility thereof.
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B. Daisytek and PFS agree to use the following procedure with
respect to Service Level Breaches: Attached hereto as Exhibit 1.6 is a
list setting forth for each of Daisytek and PFS the names and phone
numbers (including extensions, cell phones and pagers) of Daisytek
personnel and PFS personnel (the "Daisytek Representatives" and the
"PFS Representatives", respectively) who are authorized to deliver or
receive all notices regarding Service Level Breaches and all matters
related thereto. Notice shall be deemed to be given upon actual receipt
(by telephone for oral notice and by fax for written notice) by one
party's Representative of notice from the other party's Representative.
Each party will use its best efforts to continue to attempt notice
delivery until receipt is confirmed. Each party agrees to use its best
efforts to immediately notify (by telephone) the other party (i) of the
occurrence of any Service Level Breach and (ii) if it has reason to
believe that a Service Level Breach is likely to occur.
Within 24 hours of the occurrence of a Level 1 Service Level
Breach pursuant to which Daisytek determines that a Service Level
Penalty is due, a Daisytek Representative will deliver to a PFS
Representative written notice setting forth the identity of the Service
Level Breach and the calculation of the Service Level Penalty (the
"Notice of Offset"). If a PFS Representative does not, within ten (10)
days following its receipt of a Notice of Offset (the "Objection
Period"), deliver to a Daisytek Representative a written response
specifying its objections to any Service Level Penalty specified
therein (the "Notice of Objection"), then upon the expiration of the
Objection Period, Daisytek may offset the amount of any Service Level
Penalty set forth in the Notice of Offset. In the event PFS has
delivered to Daisytek a Notice of Objection within the Objection
Period, then Daisytek will designate its chief executive officer and
PFS will designate its chief executive officer whose task it will be to
meet for the purpose of endeavoring to resolve the dispute set forth in
the Notice of Objection. The designated executives will meet as often
as Daisytek and PFS reasonably deem necessary in order to gather and
furnish to the other all information with respect to the matter in
issue which the Daisytek and PFS believe to be appropriate and germane
in connection with its resolution. Such executives will discuss the
dispute regarding the Notice of Objection and will negotiate in good
faith in an effort to resolve such dispute without the necessity of any
formal proceeding relating thereto. The specific format for such
discussions will be left to the discretion of the designated executives
but may include the preparation of agreed upon statements of fact or
written statements of position furnished to the other Party. No formal
proceedings for the resolution of the dispute regarding the Notice of
Objection under Section 3.12 hereof may be commenced until the earlier
to occur of (a) a good faith conclusion by the designated executives
that amicable resolution through continued negotiation of the matter in
issue does not appear likely or (b) the 15th day after the initial
request to negotiate the dispute regarding the Notice of Objection.
Upon the occurrence of either the event described in (a) or (b) in the
preceding sentence, Daisytek and PFS will submit the dispute regarding
the Notice of Objection to arbitration in accordance with Section 3.12
hereof.
C. In the event PFS delivers a Notice of Objection in a timely
manner, Daisytek will pay the disputed portion of the Monthly Fee and
any Variable Charges due for such month, as well as any other disputed
amounts sought to be offset, into a deposit account established with
such bank or other institution as may be mutually agreed upon by
Daisytek and PFS (the "Joint Deposit Account"). Any such Joint Deposit
Account will require the signatures of an authorized officer of each of
Daisytek and PFS for withdrawals. Such Joint Deposit Account will also
provide for the payment of interest on the amount deposited therein.
The Parties agree that the party prevailing in the resolution of the
dispute will be entitled to recover the interest earned on the
deposited amounts, plus an amount which, when added to the interest
earned, will total eighteen percent (18%) of the amount deposited into
the Joint Deposit Account.
D. In the event a party hereto is taxed upon the interest
earned in such Joint Deposit Account, but does not receive such
interest from the Joint Deposit Account, the party receiving such
interest shall pay on demand to the party who paid the income tax, the
amount of the income taxes actually paid by such party on such
interest.
1.7. SYSTEM SEPARATION. Daisytek and PFS will continue to use their
best efforts to complete the system separation project (the "System Separation
Project") more particularly described in Exhibit-SSP. In addition, Daisytek and
PFS covenant and agree to use their respective best efforts to complete the
responsibilities assigned to them as set forth in the time and events schedule
attached as Schedule 2. In addition, Daisytek will develop a plan
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that will specify the tasks to be performed by the parties in order to complete
the System Separation Project. PFS will review such plan and use its best
efforts to identify any items or omissions, at the same level of detail as the
plan provided by Daisytek, that interfere with or are likely to interfere with
the completion of the System Separation Project. The terms and provisions of the
System Separation Project, including the responsibilities and costs thereof, are
set forth in Exhibit-SSP and are independent of, and unrelated to, the terms and
provisions governing the Designated Services. Any amounts payable by Daisytek
pursuant to Exhibit SSP are not subject to the right of offset hereunder.
1.8. FEES.
A. In consideration of the performance of the Designated
Services, Daisytek shall pay to PFS (i) a monthly fee as set forth on
Exhibit-SOW hereto (the "Monthly Fee") and (ii) such other fees,
amounts and compensation relating to Additional Services as mutually
agreed, as set forth on Exhibit-SOW hereto (the "Variable Charges").
All Monthly Fees shall be payable no later than the last business day
of the month following the month in which the Designated Services were
performed (e.g., the Monthly Fee for June shall be due and payable on
July 31) (the "Invoice Due Date"); except that for the last month of
the term hereof, the Invoice Due Date shall be the last day of the
term. The Monthly Fee for June shall include the period of time between
the date hereof and June 1. PFS shall provide Daisytek with invoices on
a monthly basis on or before the 15th day of each calendar month for
all Variable Charges payable by Daisytek and arising in connection with
the Designated Services performed by PFS during the immediately prior
calendar month. Subject to Daisytek's right of offset set forth in
Section 1.6 and PFS' delivery to Daisytek of the Guaranteed Payments
Certificate described in subsection (c) below, Daisytek shall (i) pay
all undisputed amounts of the Monthly Fee on the Invoice Due Date and
(ii) pay any undisputed Variable Charges on the Invoice Due Date,
provided such Invoice Due Date is at least fifteen (15) days from the
date of Daisytek's receipt of an invoice for such Variable Charges. Any
payment by Daisytek is without prejudice of its right to contest the
accuracy of the number of hours or number of named users giving rise to
the Variable Charges on such invoice. Any Monthly Fee which is not paid
or disputed within ten (10) days of the Invoice Due Date shall accrue
interest until paid at the lower of 1.5% per month or the highest legal
rate. Any Variable Charge which is not paid or disputed within 10 days
of the Invoice Due Date shall accrue interest until paid at the lower
of .75% per month or the highest legal rate. The amounts to be paid by
Daisytek to PFS herein do not include any domestic or foreign, federal,
state, local, municipal or other governmental taxes, duties, levies,
fees, withholdings, excises or tariffs, arising as a result of or in
connection with the transactions contemplated under this Agreement,
including, without limitation, any state or local sales or use taxes or
any value added tax or business tax now or hereafter imposed on the
provision of Designated Services under this Agreement. Daisytek and PFS
shall cooperate to segregate the Monthly Fees and Variable Charges into
the following separate payment streams: (a) those for taxable services;
(b) those for nontaxable services; (c) those for which a sales, use or
other similar tax has already been paid; and (d) those for which PFS
functions merely as a paying agent for Daisytek in receiving goods,
supplies or services (including leasing and licensing arrangements)
that otherwise are nontaxable or have previously been subject to tax.
In addition, each of Daisytek and PFS shall reasonably cooperate with
the other to more accurately determine a Party's tax liability and to
minimize such liability, to the extent legally permissible. Each of
Daisytek and PFS shall provide and make available to the other any
resale certificates, information regarding out-of-state sales or use of
equipment, materials or services, and any other exemption certificates
or information requested by a Party. With respect to the portion of the
Designated Services the Parties determine are taxable, PFS will pay the
applicable taxes and on or before the date PFS is required to pay such
taxes Daisytek will reimburse PFS for one-half of the amount of taxes
paid by PFS on such portion of the Designated Services. In the event
that subsequent to PFS' payment of the taxes described above, an audit
by the applicable taxing authority conclusively determines additional
taxes are owed by PFS for which Daisytek has a payment obligation as
described above, PFS will notify Daisytek of such amount of additional
taxes and on or before the date PFS is required to pay such taxes
Daisytek will reimburse PFS for one-half of the amount of additional
taxes subsequently paid by PFS.
If PFS is determined to owe an indemnification amount pursuant
to the procedures set forth in Article XIII of the Asset Purchase
Agreement, Daisytek may offset such amount against the Monthly Fees and
Variable Charges payable hereunder.
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B. Bonus Payments. Daisytek shall have the right, in its sole
and absolute discretion, to pay bonuses to the individuals set forth on
Exhibit-Bonus (up to the amounts specified therein), subject to such
conditions precedent as Daisytek shall determine in its sole
discretion.
Daisytek will be responsible for, and will indemnify PFS
against and in respect of, all payroll taxes and other governmental
charges and filings applicable to such bonus payments. The foregoing
bonuses shall not be deemed PFS wages or compensation for such persons.
Except for the foregoing or as PFS may otherwise consent, Daisytek will
not pay any other bonuses or other remuneration to any PFS employee in
connection with the Designated Services.
C. Guaranteed Payments Certificate. With respect to the
Guaranteed Agreements (as such term is defined in the Asset Purchase
Agreement), on or before each Invoice Due Date, PFS will also deliver
to Daisytek, a certificate executed by a duly authorized officer of
PFS, certifying that all amounts due by PFS under the Guaranteed
Agreements have been paid and that such Guaranteed Agreements are not
otherwise in default (the "Guaranteed Payments Certificate").
1.9. STANDARD OF SERVICE. PFS agrees that it will use its best efforts
to perform the Designated Services in a professional manner and in the same or
similar manner, scope, quality and nature as provided during the 12 month period
prior to the date hereof. Notwithstanding the foregoing service level standard,
with respect to the Designated Services, PFS agrees to comply with the notice
and the requirements related to the resolution of Level 1 faults specified in
Exhibit SLA.
1.10. AUTHORIZED REPRESENTATIVE; NOTIFICATION OF PROBLEMS. Daisytek
shall provide PFS with all information, instructions and authorizations as PFS
may require in order to perform the Designated Services hereunder. All
information, instructions and authorizations by Daisytek to PFS shall comply
with all applicable federal, state and local laws, rules and regulations, and
PFS has no responsibility to confirm or verify the adequacy, accuracy or
validity thereof. In performing the Designated Services hereunder (and except as
otherwise set forth above regarding Service Level Breaches), PFS shall act in
accordance with, and shall be entitled to rely upon, all written, facsimile and
electronic information, instructions and authorizations provided by an
Authorized Representative of Daisytek and received by a PFS Representative. As
used herein, the term Authorized Representative means Bill Justus, Bill
Bergeron, Mike Bishoff or any other Daisytek representative designated by Jim
Powell and set forth, in a written notice to a PFS Representative. Daisytek and
PFS acknowledge the importance of promptly sharing and working together to
resolve performance issues relating to the Designated Services. Accordingly,
Daisytek and PFS shall provide written notice to the other party of any acts or
omissions (whether by Daisytek, PFS or any third party), or any other events
that interfere with, or are likely to interfere with such party's performance of
its obligations under this Agreement. Each party shall use all commercially
reasonable efforts to provide such written notice when such party first knew or
should have known of such acts, omissions, failures or other events, but in any
case no later than ten (10) days thereafter. Such written notice shall describe
in reasonable detail such acts, omissions, failures or other events and the
manner in which the foregoing may affect such party's performance.
1.11. INTELLECTUAL PROPERTY RIGHTS. Except to the extent expressly
included as part of the Fulfillment Assets being purchased by Daisytek pursuant
to the terms of the Asset Purchase Agreement, and to the extent used in the
performance of or related to the Designated Services, and/or the Fulfillment
Services Daisytek and PFS will jointly own, and to the extent necessary, each of
PFS and Daisytek hereby assigns to the other an undivided interest in all of the
right, title and interest, including without limitation all patent rights
(including rights to apply for and receive patents of any type, patent
application, and patents), copyrights, trade secret rights, database protection
rights, and other intellectual property and related industrial, artistic, and
other intellectual property rights of any and every nature throughout the world,
as well as the benefits of waivers of moral rights and the like, ("Intellectual
Property Rights"), that it now possesses or is entitled to possess or receive,
in or to the following: source code and object code version of any application
programs, operating system software, computer software languages, utilities,
other computer programs (i.e. any set of statements or instructions to be used
directly or indirectly in a computer in order to bring about a certain result),
processes, systems, interfaces, and documentation and supporting materials
related thereto, in whatever form or media, used in the performance of or
related to the Designated Services and/or the Fulfillment Services, including
the tangible media upon which such applications programs, operating system
software, computer software languages, utilities or other computer programs,
documentation and supporting materials related thereto are recorded or printed,
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together with all corrections, improvements, updates and releases thereof
(collectively, the "Existing Materials"). However, notwithstanding the
foregoing, PFS hereby without representation or warranty, assigns to Daisytek,
all of its right, title and interest, if any, in and to any rights or licenses
PFS has in any trademarks, service marks, trade dress, trade names, domain names
or other indicia of origin, addresses or identifications and all goodwill
associated therewith (the "Trademark Rights") in or associated with, or related
to [DAISYNET, SOLONET, VIRTUAL DEMAND, SOLO]. Subject to the last sentence of
this Section, each of Daisytek and PFS, and their respective successors and
assigns, will have, with respect to each other, unrestricted rights in
perpetuity to exploit the Existing Materials, including the unlimited and
unrestricted right to copy, modify, enhance, use, sell, assign, lease, license
and commercially exploit the Existing Materials without an obligation to account
to or pay the other Party. Each of PFS and Daisytek waive, on behalf of itself
and its successors and assigns, all rights of accounting for profits. Each of
PFS and Daisytek further grant to the other a non-exclusive, fully paid up,
irrevocable, non-terminable, royalty-free, fully transferable, non-exclusive
license to all of the Intellectual Property Rights in or relating to the
Existing Materials that it at anytime now or in the future owns or transfers to
another party, or that it does not own but to which it has rights to grant
licenses. Except for the forgoing assignments and grants of license, neither
party is assigning to or licensing the other party, by implication or otherwise,
any Intellectual Property Rights, including without limitation rights in or to
any derivatives, changes, modifications, enhancement, extensions to the Existing
Material (the "New Material") made after the Cutover Date. Neither PFS nor
Daisytek has any obligation, implied or otherwise, to share with the other the
New Material. Neither PFS nor Daisytek is making any representation or warranty
of any kind regarding the capabilities or quality of the Existing Material.
Prior to the Cutover Date, Daisytek and PFS agree not to modify, enhance, or
materially alter the Existing Materials except in accordance with the agreed
upon procedures set forth in Exhibit-Protocol. PFS represents and warrants that
there are no proceedings against PFS, or to PFS' best knowledge, adverse claims
made or threatened against PFS or Daisytek with respect to the Existing
Materials (including any claims that such Existing Materials infringe or
misappropriate any patent, trademark, trade secret, copyright or other
proprietary right of any third party); and there has been no litigation against
PFS commenced or to PFS' knowledge threatened against PFS or Daisytek with
respect to the Existing Materials (including any litigation alleging that such
Existing Materials infringe or misappropriate any patent, trademark, trade
secret, copyright or other proprietary right of any third party). Daisytek
represents and warrants that there are no proceedings against Daisytek, or to
Daisytek's best knowledge, adverse claims made or threatened against Daisytek or
PFS with respect to the Existing Materials (including any claims that such
Existing Materials infringe or misappropriate any patent, trademark, trade
secret, copyright or other proprietary right of any third party); and there has
been no litigation commenced against Daisytek or to Daisytek's knowledge
threatened against Daisytek or PFS with respect to the Existing Materials
(including any litigation alleging that such Existing Materials infringe or
misappropriate any patent, trademark, trade secret, copyright or other
proprietary right of any third party).
1.12. THIRD-PARTY LICENSES. PFS and Daisytek acknowledge that the total
list of necessary software licenses for Daisytek to run their own data center
consists of some third-party software application licenses owned by PFS and some
licenses owned by Daisytek as listed on Schedule 1-Software License Schedule.
Daisytek and PFS will cooperate in an effort to minimize the cost of obtaining
the necessary access to or software licenses necessary to run two separate data
centers (Daisytek/PFS). Daisytek and PFS will mutually agree upon an allocation
for any pre-paid maintenance and license fees that PFS has paid on third-party
software licenses owned by Daisytek. PFS will lead the licensing project with
support from Daisytek to maximize leverage with the vendors. Bill Bergeron, or
his designee, will call Design Technologies about MIS Studio for license and
support, and if for any reason Design Technologies does not provide a license to
Daisytek, then PFS will assist Daisytek in procuring such a license from Design
Technologies.
PFS acknowledges and agrees that Daisytek has licensed from third-party vendors
various software applications used in connection with the Designated Services
(the "Daisytek Third Party Licenses"). PFS hereby agrees to indemnify and hold
Daisytek harmless from any use, modification, termination or cancellation fees
or charges imposed upon Daisytek in connection with PFS' use, modification,
termination or cancellation of, or consent or waiver of any of the Daisytek
Third Party Licenses (except as it relates to the Fulfillment Services or
Designated Services, past, present or future).
1.13. KEY EMPLOYEES. Daisytek shall designate certain employees of PFS
as key employees. For purposes of this Agreement, Robert Almond, Haitham Karim,
and Steve Veitch are designated as PFS Key Employees. With respect to the PFS
Key Employees, Daisytek and PFS agree that each PFS Key Employee shall give
first and absolute priority to providing the Designated Services to Daisytek.
The priority set forth in the
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preceding sentence is subject to (i) reasonable personal days, sick days,
holidays and vacation time taken in accordance with PFS policies and procedures
in effect as of the Effective Date; and (ii) the number of hours purchased by
Daisytek, more particularly described in Exhibit-SOW, provided, however, that
the number of hours purchased will not restrict or impair PFS' resolution of any
Level 1 incident as described in Exhibit-SLA. Although PFS will use its best
efforts to make Jeff Murray available to Daisytek hereunder, Jeff Murray is an
independent contractor engaged by PFS and not an employee of PFS and that as an
independent contractor his availability is not within the sole control of PFS.
To the extent PFS is able to control Jeff Murray's availability after June 25,
2001 (i.e. in connection with the prioritization of PFS projects assigned to
him), PFS will give first and absolute priority to providing the Designated
Services. PFS shall not replace the PFS Key Employees during the term of the
Agreement, unless Daisytek consents to such replacement or such PFS Key Employee
(i) voluntarily resigns from PFS, (ii) is dismissed by PFS for misconduct (e.g.,
fraud, drug abuse, theft), (iii) fails to perform his or her duties and
responsibilities pursuant to this Agreement or (iv) dies or is unable to work
due to his or her disability. Subject to the limitations set forth above, in the
event any PFS Key Employee is removed before his or her service under the
Agreement is completed, PFS shall as soon as practicable assign an appropriate
replacement who shall thereafter be designated as a PFS Key Employee. In
connection with its provision of the Designated Services, PFS shall not provide
to any other customers of PFS priority over Daisytek in a manner that interferes
with PFS' performance of the Designated Services. In addition, in no event shall
PFS redeploy or reassign any PFS Key Employee to another account in a manner
inconsistent with the obligations set forth in this Section 1.13.
1.14. ACCESS TO INFORMATION. To facilitate the performance of the
Designated Services under this Agreement, each party may provide the other with
information regarding, or limited access to, each party's inventory, order
management and other computer systems and capabilities, including, without
limitation, warehouse management and automation systems licensed from third
parties as well as computer programs, formats, screens, protocols, hardware or
software that are a part of or are used in connection with any of the foregoing
(collectively the "System"). Each party acknowledges and agrees that it shall
have no right, title, interest or license of any nature in any part of the other
party's System, except as set forth in Section 1.11. Each party's limited right
to have access to the other party's System is subject to that party's compliance
with the other's system access and security requirements and may be terminated
upon notice by the either party if it reasonably believes the other party is not
complying with such requirements. Notwithstanding the foregoing, each party's
"Proprietary Data" is, or will be, and shall remain the property of such party
and shall be deemed Confidential Information of such party. Without such party's
approval (in its sole discretion), its Proprietary Data shall not be, (1) used
by the other party or its agents other than in connection with the Designated
Services, (2) disclosed, sold, assigned, leased or otherwise provided to third
parties by the other party or its agents or (3) commercially exploited by or on
behalf of the other party or its agents. As used herein, "Proprietary Data"
shall mean all data and information (1) submitted by one party to the other or
obtained, maintained, developed or produced by one party for the other or (2)
obtained, maintained, developed or produced by one party or its agents in
connection with this Agreement, including, with respect to (1) and (2) hereof,
information relating to such party's customers, employees, operations,
facilities, consumer markets, products, capacities, procedures, security
practices, research, development, business affairs and finances. Proprietary
Data does not include the Existing Materials described in Section 1.11 above.
1.15. CONFIDENTIAL INFORMATION. Without limitation of any
confidentiality agreement previously executed by the parties, each party
acknowledges that in implementing and performing this Agreement, the other party
may disclose and make available to it certain confidential and proprietary
information, including without limitation, customer, product and process
information ("Confidential Information"). Each receiving party agrees to utilize
such information solely for the purpose of this Agreement and to keep and
maintain all such information as confidential which shall not be disclosed to
any other party. The provisions of this Section shall survive any termination or
non-renewal of this Agreement. Notwithstanding the foregoing, a party may use,
disclose or authorize the disclosure of Confidential Information that it
receives that:
A. has been published or is in the public domain, or that
subsequently comes into the public domain, through no fault of the
receiving party;
B. is lawfully received from a third party having rights to
publicly disseminate the Confidential Information without any
restriction and without notice to the recipient of any restriction
against its further disclosure;
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C. is independently developed by the receiving party through
persons or entities who have not had, either directly or indirectly,
access to or knowledge of the Confidential Information;
D. is disclosed to a third party consistent with the terms of
the written approval of the party originally disclosing the
information;
E. is required by the receiving party to be produced under
order of a court of competent jurisdiction or other similar
requirements of a governmental agency, and the Confidential Information
will otherwise continue to be Confidential Information required to be
held confidential for purposes of this agreement; or
F. is required by the receiving party to be disclosed by
applicable law or a stock exchange or association on which the
receiving party's securities are listed.
The party making a disclosure under clauses (v) or (vi) must inform the
non-disclosing party as promptly as is reasonably necessary to enable the
non-disclosing party to take action to, and use the disclosing party's
reasonable best efforts to, limit the disclosure and maintain confidentiality to
the extent practicable.
1.16. RECORD RETENTION. PFS shall during the term of this Agreement for
a period of 48 months following the termination or expiration of this Agreement,
maintain complete and accurate records in connection with this Agreement and all
transactions related thereto, including all records and supporting documentation
appropriate or necessary to document either the Designated Services and the
charges (including Monthly Fees) paid or payable by Daisytek under this
Agreement. In addition, on or before June 15, 2001, PFS shall deliver to
Daisytek copies of tape backups for fiscal years 1995 - 1997. For fiscal years
thereafter, PFS will provide copies of tape backups of Daisytek information upon
request.
2. TERM
2.1. TERM. This Agreement shall take effect upon the Effective Date and
shall continue in full force and effect through [November 25, 2001], subject to
the other provisions set forth herein.
2.2. RENEWAL TERM. Not later than forty-five (45) days prior to the
then-scheduled expiration of this Agreement, Daisytek may notify PFS that it
desires to extend the term of this Agreement for one or more additional periods
of 30 days. Promptly after such notice, PFS and Daisytek will negotiate in good
faith the terms and conditions for such extension, including but not necessarily
limited to the compensation to be payable by Daisytek to PFS for the Designated
Services to be provided by PFS during such extension of the term. If the parties
reach agreement on such terms and conditions, then they will amend this
Agreement to conform to such agreement; if the parties have not reached
agreement on the terms and conditions of such extension prior to fifteen (15)
days before the then-scheduled expiration date of this Agreement, then this
Agreement will expire as scheduled and PFS will not have any obligation to
provide Designated Services to Daisytek hereunder after such expiration date.
Upon termination of this Agreement, all rights and obligations of the parties
shall cease and terminate except as otherwise expressly set forth as surviving
herein.
3. GENERAL PROVISIONS
3.1. ENTIRE AGREEMENT. This Agreement (including the exhibits and
schedules attached hereto), the Asset Purchase Agreement (including the exhibits
and schedules attached thereto) constitute the entire agreement of the parties
with respect to the subject matter hereof, and supersedes and terminates any and
all prior agreements or contracts, oral or written, entered into between the
parties relating to the subject matter hereof. Each party acknowledges that
there are no warranties, representations, covenants or understandings of any
kind, manner or description whatsoever by either party to the other with respect
to the premises except as expressly set forth herein.
3.2. NO AMENDMENT. This Agreement shall not be amended or otherwise
modified except by a written agreement dated subsequent to the date of this
Agreement and signed on behalf of PFS and Daisytek by their respective duly
authorized representatives. No course of dealing, course of performance or
failure of either party to
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strictly enforce any term, right or condition of this Agreement shall be
construed as a waiver or modification of any term, right or condition. No waiver
of any breach of any provision of this Agreement shall be construed to be a
waiver of any subsequent breach of the same or any other provision.
3.3. GOVERNING LAW. This Agreement shall be governed by and construed
in accordance with the laws of the State of Texas.
3.4. ASSIGNMENT. Neither party hereto may assign this Agreement without
the prior written consent of the other party signed by such other party's duly
authorized representative, which consent may be given or withheld in the sole
discretion of the applicable party whose consent is requested.
3.5. NOTICES. Except as otherwise set forth herein, all notices in
connection with this Agreement shall be deemed given as of the day they are sent
by electronic transmission, sent by facsimile or deposited with a commercial
courier for delivery to other party at the following addresses:
PFS:
PFSweb, Inc.
500 North Central Expressway
Plano, TX 75074
Attn: Chief Executive Officer
Daisytek:
Daisytek International Corporation
1025 Central Expressway South
Suite 200
Allen, TX 75013
or to such other address and/or facsimile number as the party to receive the
notice or request so designates by written notice to the other.
3.6. INVALIDITY. If any provision of this Agreement shall be held by a
court of competent jurisdiction to be illegal, invalid or unenforceable, the
remaining provisions shall remain in full force and effect.
3.7. FURTHER ASSURANCES. Each party agrees to take such further action
and execute, deliver and/or file such documents or instruments as are necessary
to carry out the terms and purposes of this Agreement. In addition, Daisytek and
PFS will each have access to and use of the space at all sites utilized in the
performance of the Designated Services as appropriate hereunder upon compliance
with Daisytek's or PFS' security and safety policies in effect at such
facilities. Daisytek and PFS each will be responsible for and will hold the
other Party harmless from any and all claims, actions, damages, liabilities,
costs and expenses, including reasonable attorneys' fees and expenses
(collectively, "Losses"), relating to or arising out of the death or bodily
injury of any agent, employee, customer, business invitee or business visitor of
the indemnitee or the damage, loss or destruction of any tangible personal or
real property (whether owned or leased) of the indemnitee caused by the
negligent act or omission or the willful misconduct of the indemnitor. Each
Party will indemnify and defend the other Party and will hold the other Party
harmless from any and all Losses arising out of, under or in connection with,
claims for which the indemnitor is responsible under the preceding sentence.
3.8. NO PARTNERSHIP. This Agreement is intended solely as a services
agreement, and no partnership, joint venture, employment, agency, franchise, or
other form of agreement or relationship is intended. Each party agrees to be
responsible for all of its federal and state taxes, withholding, social
security, insurance, and other benefits, and all salaries, benefits, and other
costs of its employees, except as otherwise specifically contemplated by the
provisions of this Agreement.
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3.9. NO THIRD PARTY BENEFICIARY. This Agreement is not intended to
create any rights in any person or entity who is not a party to this agreement,
and no such rights are created hereunder.
3.10. MULTIPLE COUNTERPARTS. This Agreement may be executed in any
number of counterparts, each of which shall be an original with the same effect
as if the signatures thereto and hereto were upon the same instrument.
3.11. FORCE MAJEURE. Neither party shall be responsible for delays or
failures in performance resulting from acts beyond its control, including acts
of war, national or local states of emergency, power outages, earthquakes or
other natural disasters.
3.12. DISPUTE RESOLUTION. Any dispute, controversy, or claim of any
kind or nature arising under or in connection with this Agreement shall be
finally and conclusively determined by arbitration conducted pursuant to the
commercial arbitration rules of the American Arbitration Association in Dallas,
Texas. Any decision made by the arbitrators shall be final, binding and
conclusive on each Party and each Party shall be entitled to be enforce to the
fullest extent permitted by law and entered in any court of competent
jurisdiction. The expenses of each party to any arbitration, including but not
limited to such party's attorneys' fees, if any, and the expenses and fees of
the arbitrators shall be recoverable or borne as determined by the arbitrators.
IN WITNESS WHEREOF, the parties hereto, by their duly authorized
representatives, have executed this Agreement as of the Effective Date.
PFSWEB, INC.
By:
-------------------------------------
Name:
------------------------------
Title:
-----------------------------
DAISYTEK INTERNATIONAL CORPORATION
By:
-------------------------------------
Name:
------------------------------
Title:
-----------------------------
Exhibit-SOW: Statement of Work
Exhibit-SLA: Service Levels
Exhibit-SSP: System Separation Project
Exhibit-Bonus Bonus Payments
Exhibit-Protocol Description of applicable protocols
Schedule 1: Software License Schedule
Schedule 2: Time and Events Schedule - System Separation Project
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