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Employment Agreement [Amendment] - Convergys Customer Management Group Inc. and Ronald E. Schultz

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                       AMENDMENT TO EMPLOYMENT AGREEMENT

     The Employment Agreement dated January 1, 1998, as amended effective
November 1, 1998, between Convergys Customer Management Group Inc., formerly
MATRIXX Marketing Inc. ("Employer"), and Ronald E. Schultz ("Employee") is
hereby further amended effective June 26, 2001 in the following respects:

     1.  Section 2 is amended to read as follows:

         2.  TERM OF AGREEMENT. The term of this Agreement initially shall be
             the five year period commencing on the Effective Date. On the
             fourth anniversary of the Effective Date and on each subsequent
             anniversary of the Effective Date, the term of this Agreement
             automatically shall be extended for a period of one additional
             year. Notwithstanding the foregoing, the term of this Agreement is
             subject to termination as provided in Section 13.

     2.  Section 6.D. is deleted.

     3.  Section 13.D. is amended to read as follows:

         D.  Employer may terminate this Agreement immediately, upon written
     notice to Employee, for any reason other than those set forth in Sections
     13.A., B. and C.; provided, however, that Employer shall have no right to
     terminate under this Section 13.D. within two years after a Change in
     Control. In the event of a termination by Employer under this Section
     13.D., Employer shall, within five days after the termination, pay Employee
     an amount equal to two times the sum of (i) the annual Base Salary rate in
     effect at the time of termination plus (ii) the Bonus target in effect at
     the time of termination. For the remainder of the Benefit Period, Employer
     shall continue to provide Employee with medical, dental, vision and life
     insurance coverage comparable to the medical, dental, vision and life
     insurance coverage in effect for Employee immediately prior to the
     termination; and to the extent that Employee would have been eligible for
     any post-retirement medical, dental, vision or life insurance benefits from
     Employer if Employee had continued in employment through the end of the
     Benefit Period, Employer shall provide such post-retirement benefits to
     Employee after the end of the Benefit Period. For purposes of any stock
     option or restricted stock grant outstanding immediately prior to the
     termination, Employee's employment with Employer shall not be deemed to
     have terminated until the end of the Benefit Period. In addition, Employee
     shall be entitled to receive, as soon as practicable after termination, an
     amount equal to the sum of (i) any forfeitable benefits under any qualified
     or nonqualified pension, profit sharing, 401(k) or deferred compensation
     plan of Employer or any Affiliate which would have vested prior to the end
     of the Benefit Period if
<PAGE>

     Employee's employment had not terminated plus (ii) if Employee is
     participating in a qualified or nonqualified defined benefit plan of
     Employer or any Affiliate at the time of termination, an amount equal to
     the present value of the additional vested benefits which would have
     accrued for Employee under such plan if Employee's employment had not
     terminated prior to the end of the Benefit Period and if Employee's annual
     Base Salary and Bonus target had neither increased nor decreased after the
     termination. For purposes of this Section 13.D., "Benefit Period" means the
     two year period beginning at the time of termination. For purposes of this
     Section 13.D. and Section 13.G., "Change in Control" means a change in
     control as defined in the Convergys Corporation 1998 Long Term Incentive
     Plan. Finally, to the extent that Employee is deemed to have received an
     excess parachute payment (within the meaning of section 4999 of the Code)
     from Employer or any Affiliate, Employer shall pay Employee an additional
     sum sufficient to pay (i) any taxes imposed under section 4999 of the Code
     plus (ii) any federal, state and local taxes resulting from the payment of
     the amount called for under clause (i) of this Section.

     4.   Section 13.G. is amended to read as follows:

          G.  This Agreement shall terminate automatically in the event that
     there is a Change in Control and either (i) Employee elects to resign
     within 90 days after the Change in Control or (ii) Employee's employment
     with Employer is actually or constructively terminated by Employer within
     two years after the Change in Control for any reason other than those set
     forth in Sections 13.A., B. and C. For purposes of the preceding sentence,
     a "constructive" termination of Employee's employment shall be deemed to
     have occurred if, without Employee's consent, there is a material reduction
     in Employee's authority or responsibilities or if there is a reduction in
     Employee's Base Salary or Bonus target from the amount in effect
     immediately prior to the Change in Control or if Employee is required by
     Employer to relocate from the city where Employee is residing immediately
     prior to the Change in Control. In the event of a termination under this
     Section 13.G., Employer shall pay Employee an amount equal to three times
     the sum of the annual Base Salary rate in effect at the time of termination
     plus the Bonus target in effect at the time of termination, all stock
     options shall become immediately exercisable (and Employee shall be
     afforded the opportunity to exercise them), the restrictions applicable to
     all restricted stock shall lapse and any long term awards shall be paid out
     at target. For the remainder of the Benefit Period, Employer shall continue
     to provide Employee with medical, dental, vision and life insurance
     coverage comparable to the medical, dental, vision and life insurance
     coverage in effect for Employee immediately prior to the termination; and,
     to the extent that Employee would have been eligible for any post-
     retirement medical, dental, vision or life insurance benefits from Employer
     if Employee had continued in employment through the end of the Benefit
     Period, Employer shall provide such post-retirement benefits to Employee
     after the end of the Benefit Period. Employee's accrued benefit under any
     nonqualified pension or deferred compensation plan maintained by Employer
     or any Affiliate shall become immediately vested and nonforfeitable and
     Employee also shall be entitled to receive a payment equal to the sum of
     (i) any forfeitable benefits under any qualified pension or profit sharing
     or 401(k) plan maintained by Employer or any Affiliate plus (ii)
<PAGE>

     if Employee is participating in a qualified or nonqualified defined benefit
     plan of Employer or any Affiliate at the time of termination, an amount
     equal to the present value of the additional benefits which would have
     accrued for Employee under such plan if Employee's employment had not
     terminated prior to the end of the Benefit Period and if Employee's annual
     Base Salary and Bonus target had neither increased nor decreased after the
     termination. For purposes of this Section 13.G., "Benefit Period" means the
     three year period beginning at the time of termination. Finally, to the
     extent that Employee is deemed to have received an excess parachute payment
     by reason of the Change in Control, Employer shall pay Employee an
     additional sum sufficient to pay (i) any taxes imposed under section 4999
     of the Code plus (ii) any federal, state and local taxes resulting from the
     payment of the amount called for under clause (i) of this sentence.

     IN WITNESS WHEREOF, the parties hereto have caused this Amendment to
Employment Agreement to be duly executed as of June 26, 2001.

                                          CONVERGYS CUSTOMER MANAGEMENT
                                          GROUP INC.



                                          By_________________________________



                                          EMPLOYEE



                                          ____________________________________
                                          Ronald E. Schultz